driver

scheduler

product manager

customer service representative

transport driver

Veyo

If you're looking to make a few extra dollars and you're retired this could work for you, however, here are some things you should know before trying.  I drove consistently full time for Veyo for over two years completing over 5,000 safe trips.

Keep in mind that if you use your own car as opposed to leasing one you will be exchanging a portion of vehicle depreciation for your compensation.  Unless you budget money to cover this, at some point your car will have little or no value when it finally expires and you need a new one.  If you plan on doing this full time (like I did), expect 30,000 to 50,000 miles per year.  Additionally, don't forget the vehicle maintenance, tires, fuel and insurance as well.

The vehicle itself will need to pass a stringent initial and yearly inspection.  I had a small star at the base of my windshield that in no way affected my field of vision unless I was a midget.  Tough luck, it required a new one.  I also had a scratch on the passenger door that needed to be completely repainted to pass inspection.

While making a good impression with a pristine vehicle is paramount to Veyo it is odd the magnetic signs they provide you almost immediately begin to deteriorate and once subjected to rain (or air?) begin to self-destruct.  This is a common problem although they're more than happy to sell you new (and better) ones.  I just took a picture of the sign, went to Kinkos and had a couple laminated then glued magnetic strips to the back and saved $20.

The job itself is relatively simple but the system sends to the oldest (and most imperative) trip to you first.  These trips can be substantial distances away.  I had trips over 30 miles away show up and this is a linear distance.  That is to say, if your car could fly that's how far away it is not the actual drive itself (plus traffic).  In an effort to coax the drivers to take these "slightly longer" trips, a paltry additional mileage bonus is added.  In general, these trips are already so old the person has already missed their appointment and the phone number you're provided will typically prove useless.  Having current and accurate contact information isn't Veyo's strong suit.

You call, no answer, you drive there, no one answers, no trip and no additional bonus either.  These are long, time wasting no show trips or sometimes customer cancellations.  You are better served accepting trips closer and risking much less frustration.  My two year sampling of trips yields a 20-25% no show/cancellation rate, be prepared for this.

While there is no obligation to take these or any trips the application sends you, there exists a certain refusal number or percentage that when breached triggers your account to be suspended.  If you refuse too many trips, you may look at your phone only to discover the dreaded message stating "your account has been suspended".  Your account can (and will) be suspended for any number of reasons.

Suspensions require a trip to the Veyo office in Phoenix to be resolved.  If you've refused too many trips you're encouraged (threatened?) to take more trips regardless of if it makes any economic sense to do so.  You wanting to make money in a practical manner is a concept foreign to them.  My first suspension was because I was accused of unsafe driving by a passenger.  Speeding, lane changing without signals and general recklessness as I recollect.  When I pointed out that the route I took was during rush hour down a road typically gridlocked at the time (McDowell), making speeding an impossibility I was reinstated.  In essence, you could be suspended based on unfounded hearsay or simply someone who doesn't like you.  Crazy huh?

Another time I was home then took a call only to discover I had a flat tire when I went outside.  I called dispatch to let them know my situation and was then subsequently suspended for that.  After getting a new tire and driving to Phoenix to get reinstated, they didn't even bother to even look at the car or the tire.  I thought maybe the purpose was to make sure I wasn't using a "doughnut spare".  No, just a mindless policy that served no purpose other than to waste your time and fuel.

Another issue to consider is your payment.  Do not budget anything of necessity (rent, food) expecting your payment to arrive on the day it should.  This is especially true if there happens to be a holiday that week but can occur anytime.  The only recourse for this is to contact support via email which generates a response in 24-48 hours.  If you take this only option inquiring "where's my money?" you can expect a response along the line of "according to the contract you agreed to we reserve the right to pay you anytime of that given week".  Basically, you'll get your money when you get it.

There were multiple occasions where scheduled payments were delayed during non-holiday weeks for vague, mysterious reasons like "unanticipated," "unexpected," "situations beyond our control," etc.  There was a hearty apology included if that's any consolation.  There were times I seriously thought they might be having cash flow problems and that one day I'd be left holding the bag so to speak because they went belly up.

Make no mistake, Veyo treats it's drivers with unparalleled disdain and disregard.  There's a good reason why the number of drivers have dwindled (pre-covid era), their office isn't busy and they're always looking for drivers.  They seem to believe competent drivers are an inexhaustible resource like coal or cord wood.  The yearly driver appreciation day falls far short of gratitude compared to the aggravation and frustration involved. If after reading all this and you still want to give it a go, good luck to you.

Pros: 
There is overtime practically every week and you can sign up for as much as you like. I once had a coworker get a 130 hour paycheck (biweekly). I asked for a schedule change and they worked with me although it was difficult to get them to change it.

Cons: Practically everything else imaginable. 

Management and leads were often unqualified for their job(not all of them). I remember peeking on the notes my manager was writing about me on the interview process and her grammar was pretty rough. It should have been a sign that people here don't fit their role. Leads are always over your shoulder wondering what you're up to if you are 1 minute late from break or in "unavailable" status on your phone although its probably because something is not working or because you are trying to complete things from the last call. They expect you to put people on hold until you are done like if everyone wants to wait. Whenever you need a lead or sup for an escalated call, they were NOWHERE to be found. They soon came up with an escalations queue though. 

Management once brought to our attention that time off task meant we were misusing companies time we were being paid for. Meanwhile,  I remember our sup once  said we should come in at least 15 minutes early to start up our computers(yes they were that old and slow for a long time) so we could log in on time and not get points accumulated against us. That's misusing MY time if you ask me. Aside from beat up computers, we even had chairs break on us and the ones that were functioning were absolutely filthy. There were sometimes roaches crawling  on our cubicles and there was even a bed bug problem at one point.

Another problem with this place is that management only promotes friends and family. I started off together with a guy who had a cousin as a supervisor. Within a few months, he was already a lead. Meanwhile, a guy I knew who worked there for over a year and was a good worker was not even considered for the job. I was personally was there for a little under two years and I never even received at least a dime of a raise. 

The biggest pet peeve I had about this place and the main reason I left is because we genuinely had a TERRIBLY UNRELIABLE service. I would like to say that about half of the calls coming in were of angry people desperate for an important ride. I unfortunately witnessed cancer patients left stranded or forgotten. Bed ridden people who stayed overnight at a hospital waiting area on a stretcher because there wasn't anything available all afternoon and night. I was told by a nurse that a lady was waiting for Veyo until their clinic closed so workers ended up giving her own patient a ride home. It was quite sad. This lead to on onslaught of verbal abuse from callers (rightfully so). People on our work chat even joked about having a psychologist on site because were were verbally attacked every single day. 

 I personally know someone who qualifies for Veyo and I see her struggle with this company to this day. They pick her up on time only about 75% of the time and sometimes they don't have coverage for a ride back so she's left stranded. Mind you she lives in the city not in an isolated area. 

Most people are too agitated to want to stay on the line while we fill out a complaint form. If only Veyo knew the true number of complaints that should be coming through. Yet they say complaints are going down. Maybe it's going down because they added an incentive to give employees bonuses if they have more calls and shorter call times. If you ask me this has made our service a bit worse. Employees give out rides people aren't qualified for because they don't want to waste time checking, they don't want to spend time filing people's complaints so they lie and say they will. I've had people tell me they disconnect their internet to drop the call  if the call is "one of those long ones" just so their average call time doesn't take a hit. 

 I personally know someone who qualifies for Veyo and I see her struggle with this company to this day. They pick her up on time only about 75% of the time and sometimes they don't have coverage for a ride back so she's left stranded. Mind you she lives in the city not in an isolated area.

If you value your sanity, I would not recommend working here. 
I was a Dispatcher for Veyo for a year and a few months and throughout my entire time there I delt with heavy call flow from angry drivers, micromanagement from Supervisors who expected you to take calls and dispatch rides to drives because they only cared about numbers and tour adherence, Supervisors who were sometimes hard to get in touch with when you needed help with something because they were either offline and wouldn't tell you, or always in meetings. The only positive part about working here honestly was the great people I worked with, my co-workers. 
But overall the job itself was very stressful. They are open 24/7 so they don't really like when people ask for time off, even if you ask for it in advanced. They make you work holidays if they do not get enough people to volunteer to work, even if it's a holiday that is important in your spirituality. They don't care. All they care about it having coverage for people to take these calls from angry and ungrateful drivers. I cannot tell you the amount of stress this job gave me. There were times when after I'd get off from work, I just wanted to ball up in a fetal position and cry. The drivers are rude to us when they call in, practically demanding things from us, and have no respect for us who is trying to help them with their needs. 
I see a lot of drivers complain that Driver Support never picks up, well it's because we are dreading the next call. We don't know it we're going to get yelled at or get asked to do a task that is out of our control. Sometimes I would just pretend to go to the bathroom just to take a breather from the overloading calls. 
They are under-staffed and keep making up excuses as to why they cannot hire more people. WE NEEDEE HELP! And in turn because we were short staffed, they put more work on us. As if we didn't already have enough on our plates. Between taking calls, dispatching time sensitive rides, working tickets, calling providers, etc. It was insanity! 
And then they just kept adding more and more ques to our phone systems. And don't get me started on the training! They tell you a week before that your going to be taking calls for a new que, and then throw you into a two day training and expect you to know what to do the next day. So here you are taking these calls that you don't know how to handle and the caller is yelling at you because you don't know what you're doing, adding even MORE stress to what you already have to deal with in a daily basis. And moving up or trying to get a promotion is very hard as they hardly have any new opportunities. I applied to be a lead and was so excited to advanced, but didn't find out the hours of the position until my actual interview and I had to turn it down. Why wasn't this in the job description to begin with so I wouldn't have had to waste my time preparing for an interview for a position I knew I couldn't work per the hours??? 
Again...if you value your sanity, do not work for Veyo/MTM. They are disorganized, they do a lot of talking and less showing, and they do not care about their individual employees when it comes to needing time off or just simply needing time off for important issues such as an important doctor appt or family matters. I remember my Sup asked me to work Thanksgiving last minute and I told them I already had plans to go out of town. They asked me if I could cancel it and that my family would understand. Ummmmm do you know my family? No! Just...that's all imma say about that. 
Anyway...don't do it. Find something way better that values you as an individual and your talents and find something better for your sanity. 

They promised promotions but don’t pay it. They avoid answering your questions. Read the fine print where they reserve the right to not pay you!!! I haven’t broken laws or their policies either. 

Their app doesn’t work most of the time. Management doesn’t listen. They say that you’re to complete trips when people cancel appointments upon calling them and they put that against your driving percentage and they don’t pay to cover cancellations and there information is incorrect. 

The information from their app is incorrect and they will threaten to terminate your ability to work based upon your experience with their app. They want you to not be on your phone yet accept rides, while a lot of patients are acting crazy while you drive. 

They tell you to report passenger to dispatch but how do you have time? Their app won’t allow you too. 

Passengers threaten you and bring weapons but you’re not supposed to discriminate against them at the cost to your own personal safety.  

I personally drove around people who are high or drunk and probably bring ILLEGAL drugs in your car and you cannot ask about it per their policy.  

Dispatch will not tell you about other people who ride and it’s a threat to your safety to not know about other riders. They say to call dispatch and they don’t answer. They don’t pay for cancellations anymore even though they say they would. They say this is based upon an acceptance rate which is inaccurate information. It was never mentioned during their orientation either. 

Their app is so messed up. They do not address that. 

If you’re allergic to animals and they have a service animal, you cannot turn down the ride. So your health doesn’t matter to management. 

The passengers are usually insane and they will destroy your vehicle and if you don’t mind having people who don’t care about showering, or common sense to cover their mouth while coughing, wiping their dirty hands on your car,  your vehicle will be a walking emergency room type Petri dish. Passengers ask for physical touch to get into your car and that’s against their policy. Most patients are about 400-500 pounds! I am a small person. 

Some passengers talk so much that they won’t get out of your vehicle so you can continue working. You will need patience to listen to some of the most illogical stuff that people disclose. Yet you will also see their mental health providers treat their patients terribly and that’s sad.

A typical worked day consisted of taking calls from providers and independent contractors (Veyo drivers) and getting trips (rides) accommodated. The drivers received trips through the app and called Into dispatched when they needed assistance with app or with information pertaining to the trip. The providers were contacted to ask them to accept trips in which they were contractually obligated to do, if they accepted them. If the provider gave trips back or no showed any of the trips then they were penalized. The providers called into dispatch when they needed information for the trip, issue complaints and among various things.
In addition, as a command center agent we worked on same day trips getting them accommodated such as hospital discharges, urgent trips and trips that were called in last minute. We used Zendesk to do this. Once a ticket is open you must work on it and get the trip accommodated in a timely manner then move on to the next. The goal is to keep the queue cleared. 

The workplace culture at the Windsor office isn't the best but it is not the worst. When the company first launched in 2017 in CT the atmosphere was more like what is presented in the San Diego office, it was fun and you looked forward to going to work, but once the team from California when back to the headquarters that workplace culture left with them. The turnaround rate was very high especially in the call center. At time it would feel like you are back in grade school with some of the people that worked there, but this was not in the Command center. 

The hardest part of the job was keeping up with some of the trips. For example, in the winter months when the snow had fallen it was more challenging getting trips accommodated because providers wanted to be safe and not put their drivers at risk (rightfully so) and members (the customer) didn't always understand this so at times it could be tough. 

The most enjoyable part of the job was the team. We all got along and worked well together everyone was focused and doing their part to meet our goals. It was also rewarding being able to assist people who relied on transportation through Veyo as they were going to appointments that were life sustaining and It did feel good knowing a trip you worked on helped someone. 

Don't Bother Even If The Job Is Absolutely Needed! You will stress yourself out, and you will be harassed whenever something goes wrong with InContact (the phone system that never answers or you can't hear the person, they make it seem like it's your fault regardless if you posted the issue in Slack (twitter for workplace environments). They have you thinking "CT only calls" but get that out of your head right now. You'll be cross-trained so much and it gives them more opportunity to penalize for something you didn't say or do on the call. You'll be handling 8 or more medicaid/medicare accounts in different states (you're still not a valuable asset to the company and you don't get a pay increase either). Low pay, favoritism (you can smell the favorites when walking into the building, DSS even pointed them out) and carelessness. No room for advancement unless you're on the favorites list. HR is helpless and everyone is just waiting for this person to just up and leave (surprised the person lasted this long). Dispatch and the leads are always goofing off. Communication is terrible in the company, training time is horrible for anyone getting a new account, just throw the whole company away or try to change the name first (like the 3PO companies do to see if anyone notices) Sky Transportation is now Safe transportation, DRM is now Aryv (pronounced arrive. never on time though) Metro just cancels everyone's trips regardless of what type of appointment it is and Veyo takes the complaints for that but nothing has been done yet. Management was poor, they should throw themselves away. This company is terrible, is there a "hard reset" button or an "erase memory" stop punishing people for errors within the phone system you chose! InContact auto refuses or doesn't work but no one is safe even if you post your errors in Slack. You have meetings with the members but nothing has changed, you buy them food to shut them up. Employees need more pay for more work, everyone is looking for a new job. HR was barely there, wonder if he's looking too.

This would be a fantastic company if not for one flaw. There is no way that a driver should be penalized as if this is Uber or doordash when a client CHOOSES to not cancel, or the customer isn't at the location that they said they were to be at. The driver goes all the way over to the location only to find that the person isn't there and has to cancel and they don't get a dime for that. Nobody does that in transportation. No one does it in hospitalization either. If you miss an appointment the doctor charges you $40.

Who is paying if people keep canceling? The driver is. This app should not be treated as if it's a food app. This is serious business. Drivers need to be on time, and passengers need to be truthful and timely. Wasted trips makes it so real people are not being picked up in a timely manner. So this has to be a matter of paying that driver regardless if the person cancels or not, the full amount. Not just breaking even with gas, because time was lost. The insurance needs to be billed for cancellations. Or the person not being there.

Veyo also should be able to see if the driver tried to call. The way it is now, customer support doesn't know if you actually tried to call the passenger and they didn't answer.

I've had people complain that I didn't call, and then I called right in front of them and their phone didn't ring. This is because they put the wrong telephone number down totally. Or they set their phone so it will not pick up calls from people who it doesn't recognize.

This is serious people with serious lives. Both the driver and most certainly the passenger. People need to be on time for their doctor's appointments because it can be several months before they get another one. They could also be in great need for that appointment. Something like cancer screening for example.

So this company should not play around as if this is delivering food. Pay people. This is the medical world. There's lots of money in it. Treat it as such.

There are heavy responsibilities. Treat it as such. Until they fix this issue, I recommend that drivers complete those orders as if the person is in the car. Because there is no way you should lose money driving like that and they don't care about it.


I was suspended on 5/29/19 for this trip dated 2/15/19. During this trip, I felt a direct threat from the passengers accompanying party. I called dispatch & informed of current situation, as well as called the Phoenix police dept to file a complaint. I received an email to fill out a passenger behavior form, which was completed the very day of incident on 2/15/19. 

Today 5/30/19, going into the Veyo office & waiting close to an hour, to be informed that your suspended for a trip over three months ago that should have been researched & reviewed before suspension is not only unprofessional, it's very aggravating. There were no notes or documentation showing the initial complaint & report I submitted with the Veyo dispatch, Phoenix Police Dept, and/or on the Passenger Behavior form.

Although the Veyo representative was informed of the previous complaint I submitted, she continued by stating that my contract is still terminated due to other complaints. When asked what complaints and when did they occur, they were all old complaints that had previously been addressed. She informed me that I had already been given a final warning in September of 2018, but could not inform me of a valid complaint to uphold suspension.

This company is a joke, with no people skills or professionalism to boot. The contract drivers are treated like replaceable specimens. As a driver your word means nothing, and if you speak up for yourself or out against the companies many inadequacies, your retaliated against. 

I urge everyone who has been treated poorly by this company to file a complaint with the better business bureau as well as with the State Of Arizona, which is the bulk of their contractual agreements. They should not be the State Of Arizona service providers.

I have been a driver for about 4 months now. When I first started it was my only job while I looked for a real job, so I was doing it pretty much every day. I quickly found it the pros and cons, they tell us we can't turn down the trips when they pop up and all it tells you is the distance from your location to the pick up, and the $ amount of any perks\bonuses. For example it might say 3.4 miles away $2.40 peak pay. And that's all u get no trip total or destination. Short trips don't pay squat, you may make six bucks taking the person 3 miles but more often than not the pick up will be 7 to 15 miles away from where your at, so u drive 15miles with no payment to take someone 3miles for six bucks. They say to call the rider when accepting the trip to tell them your on your way and see if they still need the trip. I'd say about %25 of the time they don't need the trip so you have to cancel it. And probably about %30 of the time there phone # isn't correct or they don't answer, so u may drive 15miles to get someone who didn't answer the phone, n only to get there and no one be home or the trip cancelled for some other reason.  We have to wait 5mins at the pickup location and call the rider 3 times B4 we can cancel the trip. The only time it's worth it is when u get a few 25-30mile trips back to back. And remember how I said I started while I was looking for a real job well here in PHX the $1000 sign on bonus pays as follows $200 after your first trip, $300 after your 50th trip and $500 after your 125th trip, within 60 days of starting, i got a real job about 2 weeks after starting veyo so i pretty much stopped driving for them for a month until I was letgo from that job, I started driving for veyo again regularly but didnt even make the 50 trip bonus,.  Overall lame company 

A typical work day is stressful. Constant employee attrition made it hard to do the job I did. It was constant battle to meet goals set by management. The shifts that were offered were nice, but had a clear discrepancy in what was expected. The shift I worked would be set up by another shift, which would put us in the hole for the day with moves that didn't make sense. The manager i reported was offsite majority of the time, which left people they oversaw to do as they please work wise.Good time to watch TV shows or movies. The plus is that if you have a thirst to learn, the manger that oversaw the department i was in will take the time to show you when they are onsite. 

The workplace culture isn't the best. Promotions seemed to be based on nepotism and popularity over work ethic. Gossip runs rampant with a hive mind mentality. The environment i worked in was a volatile one and many concerns went on deaf ears. All issues should be addressed equally.

Hardest part of the job... Some people didn't understand the job and did work that didn't make sense, or had an issue prioritizing which task to do. This would put us at a unrecoverable place for the day and it would be lost. There was no balance to the job on a day to day basis. High absenteeism coupled with attrition made it nearly impossible to perform well daily.

Best part of the job was the ability to learn. Like i stated before; if you had a thirst for it, some people would take the time to show you.

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