direct support professional

behavioral health manager

case manager

program aide

residential manager

ViaQuest

ViaQuest is the best company I have ever worked for. I have never been at a company that values their employees and clients the way that ViaQuest does. They truly do carry out the company culture to be the provider of CHOICE for the individuals we serve.

- Growth Opportunities- ViaQuest values professional development. Employees are allowed to attend seminars, workshops, and other events to enhance their skill set. I often see internal promotions and transfers into higher roles. Management equips staff with the skill set needed to grow within the company. I have been promoted twice.

- Management and coworkers are always willing to help out. If I ever feel overwhelmed, I know that every single person on my team will jump in and offer assistance without hesitation. This makes me feel like they value my work/ life balance and it shows me that they want to see me succeed. They care about my mental/ emotional health. Flexible and understanding when personal issues arise at home.

-Client Focused- Everyone, regardless of job title, has the client's best interest in mind and cares passionately about the work being done. Everyone want to see the client reaching goals and becoming more independent. Employees always go out of their way to be the provider of CHOICE.  

-Culture- They have several optional culture building events throughout the year.  During the events, the different business lines give company updates so employees can become knowledgeable about what is going on in all areas of the business. The CEO is very transparent with his intentions and plans for the company's future. He discusses the direction we are heading and how it aligns with mission and vision. Educational portion where employees enhance skill set. Team building activity incorporated. Afterwards there is a short happy hour designed for professional networking. It gives employees the chance to build relationships with other professionals at ViaQuest and learn more about the company and services provided. These happy hours are tasteful and classy. The reviews that suggest otherwise are not true. I do not drink alcohol, along with other coworkers I know, and we have never once felt uncomfortable at an event. I have been to many events over the course of 8 years and have never had a bad experience.

CEO- Cares about clients and employees. Makes an effort to know all of the employees. Will often take departments out to lunch to build relationships. Very approachable. Makes himself available at cultural events to talk to staff. Lives out the values and mission of ViaQuest every day.

-Open Door Policy- Everyone has an open door policy. Employees feel comfortable sharing information and addressing issues. They also feel comfortable bringing new ideas to the table. Management listens to these ideas and often carries them out. Innovative company that encourages creativity.

-Philanthropy- Often involved in different community events, such as walks, runs, toy drives, food kitchen collections... any type of need the community has, ViaQuest employees create a team to get involved.

At first, I was excited about the opportunity. Training was long, repetitive, and didn't discuss the important stuff that you really need to know until the final week of in-class training. On the floor training was disorganized and wound up being incorrect. 
I was rushed into being on my own, but I felt pretty good about it. Until I got a new team lead. (It was a revolving door of turnover and team lead changes).

I cannot overstate this... ALL THEY CARE ABOUT is that you meet productivity. (Productivity=billable hours.) You absolutely must be bringing in that money, or you will get into trouble. They don't mess around with that. It doesn't matter what the reason is, or that no clients were available, it doesn't matter. You are responsible for figuring it out. If you need a day off for whatever reason (paid or unpaid), you're still responsible for every minute of that productivity.

The facility that I was in was awful. The staff were overworked and extremely stressed and nasty. They did not like or appreciate ViaQuest and would make fun of the company, often. The abuse I endured from my facility was beyond ridiculous. 

I went to upper management on multiple occasions about feeling stressed and burnt out, and was repeatedly told that there were no other facilities available for me to switch to. To just keep at it, basically.

With the lousy facility aside, I felt like my life revolved around this job. After working my butt off to get 'productivity' every day, I'd go home and spend hours on notes. I never worked under 40 hours, but, they absolutely under no circumstances will pay you OT or even regular pay if you go over 40 hours. 

They're strict on notating what you did and what time you did it, but, I was asked to essentially lie and change my hours if I marked my time correctly. 

The meetings were excessive. Especially considering everything you're trying to fit into your day. There are frequent evaluations, which are intended to promote healthy change, but felt like a witch hunt. The team meetings were a waste of time but, they had to happen, no matter what. The meetings with the social worker at my facility were also redundant and stressful. 

I found so much about this company off-putting, and I didn't like the changes I felt in myself because of this job. The pay is way too low for what they expect out of you. They're taking entry level people and throwing them into a therapy situation, which is irresponsible and greedy. But, that way, they don't have to pay much. 


I was working with another hospice in the Columbus area and was recruited to ViaQuest. I was made promises by my Regional Director during my interview to convince me to come and as soon as I started none of those promises were carried out. 

I was only supposed to be part time but all of the other nurses quit and they would not hire anyone else because census was low. My part time hours that I received a salary for, turned into full time hours without additional compensation for the increased hours. 

I put 170 to 200 miles on my car each work day because the service area is so large and we only had a small amount of patients. They pay a mileage reimbursement but it was never going to cover the cost of all the other maintenance I would have to do more often because of the hundreds of miles I put on my car a week. I felt like I was paying to work there instead of them paying me. 

My teammates consisted of a Chaplain and Social Worker. I had no additional support to help me throughout my day. We were always pushed to market and bring on new patients but I am not a marketer. I am not sure why they did not hire one. We didn't even have enough employees to care for the patients we did have. 

I did not receive appropriate training. Even though I have done hospice before every company has different protocols and EMR's. When I would reach out to my Regional Manager for help I was ignored and later found out she was telling other hospice members that I was not competent. 

The patients were nice but I was trying to put all of them into my 3 working days that I was never able to really enjoy them. Many patients were only seen once a week. 

I found this place to have a "different" culture. It seemed they wanted to celebrate everything yet there is barley a business. 

I would not recommend this company if you are looking to change jobs. You will be likely looking again in a couple months like I had to do.

The location is fairly new to ViaQuest, as they are a new provider for our clients. We were told schedules wouldn’t change our OT wouldn’t be affected, but a few months in and we were told we all had to be available to come in earlier and stay later. OT was just addressed also saying it needed to be minimal. There is no harmony between upper management and you are constantly told different things. There was no training of their ways when they took over, but then they talk down to you when you’re not doing something the ViaQuest way. When you talk with them about concerns or ask questions about changes, they talk over you and don’t really address the concerns/questions. I’ve caught a few lies from management saying they didn’t know we were doing things that they absolutely knew we were doing, but they didn’t want to take the fallout from it. Rules are constantly changing depending on who you’re talking to. No proper posting of available positions for everyone to have a chance to apply. 
They are all about numbers to put money in their pockets and client care is suffering. Client ratios are disregarded often. New staff are coming in and not properly being trained or they don’t care about being trained because they just want a paycheck. This puts stress on staff that have been here because you have no help with behavioral issues. Clients routines are being pushed to the side causing behaviors that can be prevented. Once again, concerns are not addressed and we’re told…they’ll get over it. 
I love my job, but I don’t want to be there anymore. We have lost or are losing four staff that have been at the location for a year and a half up to twelve years…I think there’s an issue. 

ViaQuest has serious, ongoing issues with management, communication, and employee support. From my experience, it is very much a “every person for themselves” environment. Policies are applied unfairly, communication is poor, and leadership does not have employees’ backs.

The clients were truly wonderful and were the main reason I stayed as long as I did. The work itself is meaningful and important. Unfortunately, the pay is very low, and the workplace culture is extremely toxic.

Productivity is clearly the company’s top priority. No matter what you are dealing with personally or professionally, you are expected to meet your hours with little to no flexibility or understanding. While I cared deeply for my clients, the constant pressure and stress made the job unsustainable.

There is a strong pattern of retaliation. Program managers hold grudges against employees who speak up or advocate for themselves. I was told directly by multiple managers that there is no opportunity for advancement. Over time, additional responsibilities were continuously added without any increase in pay or recognition.

Employee morale is very low and has been brought to senior management multiple times, yet it is consistently dismissed as unimportant. The job may seem great at first, but that initial positivity fades quickly — it feels like a honeymoon period rather than a reflection of the reality.

I strongly encourage anyone considering employment here to trust the other reviews. These are not just disgruntled former employees. There are deep, systemic issues in how people are treated. I would not trust this company with my family’s care, and I do not recommend working here.

I have mixed feeling about this position because I love my local team and office in Linton but corporate is a completely different story. Linton team members are wonderful and really care for our patients and families. However, census is dropping and there are no future patients on the horizon. This position started at full time but over the past year census has had a detrimental decline. There is no longer enough work to do and it is extremely stressful trying to get hours in to take care of the bills/family. This is an hourly position and you will not get your 40 hours in at this office, there are not enough patients to do so. Unfortunately, the outlook does not look good for hospice. Corporate does not take care of their employees, mileage is way below other hospices, PTO is inadequate, no sick days or mental health days, absolutely no raises for any employees. Corporate cares more about showing off with thousand dollar parties every year instead of taking care of front line employees. 

Not enough work to do because census is consistantly low and keeps going down. There are ebbs and flow with all hospices but there has not been a single admission in several months and none for the forseeable future. Unfortunately past employees have ruined the Viaquest name which has followed them.

Any team from Program Specialist to Management could work great together, as long as, everyone remembers to leave negativity at the door before entering the workshop, not holding on to grudges or past actions of others, being punctual to work, not calling off last minute or leaving work early, making sure to actually work and take accountability for ones actions, as well as, communicating professionally with each other.

If you are not doing the above, then work moral will be killed, due to the negativity, the grudges, the sitting around and not engaging, the finger pointing, the not taking accountability for ones actions, the unprofessional banter between co-workers that will destroy a team quickly.

Engagement with individuals is also necessary. If you don't engage and encourage the individual to participate. The individual will go somewhere else to find what they are looking for. The individuals should always be the top focus, without them there is no workshop.

Also, sitting away from individuals and not engaging with them makes the day go by slowly and can trigger behavior that makes the day seem longer, not to mention the unnecessary extra work of having to do a incident report if a behavior happens.

Most individuals look for personal growth. It is the staff's responsibility to help them achieve this by presenting activities, teaching skills and being present in the moment with them, setting examples of how to treat their peers by observing how you treat your co-workers.

As long as everyone continues to grow   and they do the right things at the workshop for the right reasons your team will soar and accomplish great things!

a typical day at work
The expectation is to fill up time on each site with appointments for billable hours, which often means that we must interrupt their sleep, meals, other therapy sessions, and activities to meet billable hours. If we do not meet productivity hours (which has been changing almost weekly recently), our pay is now docked (new policy).

What I believed I learned:
Information about duties,
What a horrible workplace is really like.

management:
I do not have adequate words to describe them. I have never seen such a concerted effort to get rid of good employees. I wish I was exaggerating. The turnover rate is absolute insane. 
I should have ran when the meeting host said during training that our class would get a free tshirt if we made it to the end of the week.
I was given a “success plan” (read: one step before HR intervention and 2 steps before being fired) because I didn’t meet productivity goals WHILE IN TRAINING. I wasn’t supposed to even have productivity goals until I was officially out of training. 

workplace culture:
The facilities themselves are wonderful. My assigned facility is wonderful and the residents are adorable. This company is what makes working a absolute nightmare for anyone who knows their worth.

the hardest part of the job:
Getting billable hours and meeting the shifting productivity tiers. Very little grace is extended when an employee does not meet productivity. Every site is different, so getting enough billable hours is with each site is different 

the most enjoyable part of the job:
The adorable residents 

What is the best part of working at the company?
Horrible management these people literally do not care about their workers at all it is all about money that's it they barely Even put food in the house for the individuals that were your caring for I myself have had to buy food out of my own pocket to feed the individuals that I know that this company is being paid very good money to feed them with

What is the most stressful part about working at the company?
I think that the shorter list would be what wasn't stressful about this job

What is the work environment and culture like at the company?
This was one of the worst environments I have ever worked at I'm talking about with coworkers that was the hardest part of this job was the management in these coworkers just mean for no reason not welcoming you come to work on your first day of work for somebody to just stare at you and not tell you anything to do but just sit there and talk to the other person and ignore you and you're the new person you have no idea what you're supposed to be doing but they're sitting there ignoring you and for the next however many months you're going to be ignored and talked about and anything that you do to better yourself or better your job will be talked about and criticized and flipped around on you this is a horrible horrible environment

What is a typical day like for you at the company?
Horrible that's exactly what it was horrible

Clients are wonderful and caring for them is meaningful.  Rate of pay is decent,  but should be a red flag here, they can't keep nurses due to poor management. Beware that all your efforts will be undermined and your nursing decisions micromanaged by a  Supervisor with little nursing experience.  You will be told you will receive adequate training,  and this is not the case. If they don't accept you as a member in the clique, you are going to be miserable. Team work is not a thing at Viaquest, 
although during orientation,  they will stress that you're part of a team. Prepare to stay late as employees  show up late daily and with permission. To be clear, they will change your clocked time to disallow the OT while you wait for relief to show up and give report.  They will always treat you with distrust, (unless you are part of the clique), and every nursing decision will be questioned.  You will not be treated with respect There will be retaliation if you report these problems,  there will not be a solution. This company holds the record as the worst experience of my career. There is no communication,  no equal/ fair treatment, and  no written policy and procedures to adhere to.  Things change constantly and  without warning.  You wont know what is expected of you from day to day, or whether you will have access to medication and things you may need. Protect your license, Run far, run fast. 

Top Job Titles	Average Salary
Direct support professional 731 salaries reported	$17.77 per hour
Behavioral health manager 1373 salaries reported	$19.50 per hour
Case manager 23 salaries reported	$46,609 per year
Program aide 116 salaries reported	$17.52 per hour
Residential manager 132 salaries reported	$50,953 per year

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