customer service representative

operations associate

quality assurance manager

accounting manager

technical manager

Viaplus By VINCI Highways

Working at a start-up company that continually had billing/program/mailing issues. Bad management. People constantly leaving. Customers wouldn’t get their statements so by the time they did, if they did, there was already 1 to 3 late fees added. Turned from a customer service position to a collection job. Hard to work for a company that you can’t respect their morals. Most holidays off. Vacation/time off was adequate. The employees were great. Management didn’t know what they were doing. Constant at-moment-notice of changes. No written policy procedures, only through email or chat.

This company had the worst response for COVID their response was no response. One of the supervisors in the office had caught covid and was in the office with people coming up to them and literally took 3 hours after they finally sent the supervisor home to have a meeting on what to do for COVID and keep in mind this was 3-4 months into quarantine. And forget about the pay. They want to low-ball on a call center jobs pay compared to other call centers. Overall not worth it as a place to look into unless you are desperate. 

Job security is a huge issue with this company. Anything happens, and they'll likely replace the entire team with a new team, terminating everybody. Kind of ridiculous. 

The people are cool and very understanding. If you have any issues or are uncomfortable with anything, I always felt comfortable bringing anything up to my manager and they were accommodating. 

Pay isn't good, but the job is very easy to accomplish. Very little advancement, though.

After learning everything you need all calls are basically the same and repetitive. Not hard at all.
Supervisors likes to bounce back calls when a customer request to talk to a manager/supervisor. That needs to improve!
The hardest part of the job is biting your tongue to customers who want to argue.
The funnest part is talking with co-workers while there is no calls in Q.

It was a decent company to work for. It was a start up company when I was there. Everyone was new and pretty much testing things out. The employees were cool, but as far as management they weren't the best. Decent pay, only issue was the scheduling. They kept switching hours and breaks. Overall okay place to work sometimes you get rude customers but that was only because they would get their Bill's really late. But it's an okay job, they didnt really enforce rules like they claimed they would in training.

This is by far the worst company ever. It’s such a shame this company  here but HR is in California. Manager sits in office all day taking selfies on his phone. Supervisor knows nothing. Program manager is horrible they only have 30 agents. Everyone wants to be a boss but can’t follow direction. Company will lose their Contract soon. Had a whole year to get it together and still they suck. I hope they get shut down. Reporting to the BBB

Very small company that works for CTRMA TOLL AUTHORITY,  work is fine, pay is not good enough, agents get screamed at a lot and have to direct customers to other toll agencies mostly to txtag. I enjoy helping cx so they don't call back.

It’s almost impossible to move up within this company. To be considered you have to be employed 90 days, then they go ahead and change the requirements to 6 months after you already interview for a higher position that is their excuse as to why you were not given the role. The business hours are brutal, being an agent who closes at 7pm leaves no time to have a life outside of work. 

Most satisfying part of the job, after learning all the ins and outs, was helping customers resolve billing issues.  Management is very supportive and encouraging.

The company is being restructured and has turned from a friendly work environment to completely hostile. People find every opportunity to rat each other out for non-issues in order to make themselves look better. This behavior is encouraged and rewarded by upper management.

Top Job Titles	Average Salary
Customer service representative 12 salaries reported	$19.27 per hour
Operations associate 5 salaries reported	$19.40 per hour
Quality assurance manager 1 salary reported	$22.00 per hour
Accounting manager 2 salaries reported	$99,000 per year
Technical manager 3 salaries reported	$139,667 per year

Working at Viaplus By VINCI Highways: Company Overview and Reviews

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