maintenance technician

leasing consultant

property manager

maintenance manager

manager in training

Village Green

The company does not pay 1.5 for holidays or hours worked over 40 on holiday weekends.  For example, if you worked 34 hours on a holiday week, for a total of 42 hours, they pay your normal rate for all 42 hours and do not give you overtime for those extra two hours.  Same goes for taking PTO.  It's incredibly difficult to accumulate overtime no matter how much you work.

The company is not reliable when it comes to onsite housing. I was offered an apartment, only for it to be revoked because the company decided to spend the money on security instead. This could have been a disaster and I could have lost my housing as a result. Also, they never spent the money on security, they just kept the money. 

Company does not value continuing education beyond its own programs.  Tuition reimbursement, licenses, etc. are discouraged.  You're not allowed to attend any outside training no matter the content.  

The training programs they have doesn't have any educational value. They only seem to review corporate policies, shady sales tactics, and impossible metrics.  The training program does not teach anything useful to complete assigned tasks. The training is also done in-house so it won't translate if you want to advance your career.

Cancel your weekend plans because the hours are not reliable. You'll be asked to come in on weekends at the last minute.  I've missed so many family functions, festivals, trips, and events due to mismanagement of the schedule and employees.

Onsite staffing is not reliable.  In one year I’ve worked at nine sites due to staffing issues. Sites were not prepared when I arrived. There would not be a working laptop, mouse, etc. Some buildings I was not able to gain access to the office.  

Sites seem to always be understaffed, leaving the remaining staff to deal with issues outside of their training and expertise.  I was hired as a sales consultant, but became a defacto manager, IT, and sometimes maintenance. 

The actual IT department will drive you insane.  They refused to connect a printer saying that's a security risk.  Meanwhile, our laptops ran on a public wifi connection because they were too lazy to set up the wifi correctly.  

When I started, I had to use my personal laptop for a stretch of time because they were too cheap to buy a laptop.  

If you have ideas for improvements to the building, resident events, etc. they are not taken seriously.  I don't think the company was following it's own process of submitting requests to upper management and then to ownership.  The paperwork I did I suspect just ended up in the trash. 

The company makes over 700M in annual revenue, but never has money to fix broken cameras, staff sites, or improve sites.  The company overall just seems greedy. 

The onsite manager was only onsite about twice a month. This left the sales staff to handle managerial tasks without formal training or proper compensation.  The also seems incredibly dishonest to ownership who are told that there will be an onsite manager.

The company does not seem to take security deposits seriously, leaving onsite staff to deal with upset former residents and negative reviews.  At all nine sites I worked at, I took phone calls from former residents that said they never got their security deposit back, or a statement on why they didn't get it.  It's clear that the corporate accounting department is unorganized and doesn't take security deposits seriously. 

In addition to security deposits not being paid, I took calls regularly that other bills weren't being paid.  I wasn't able to focus on my work some weeks due to the volume of calls from bill collectors.  

Your safety is not a priority. Sites do not have security, working cameras, etc.  You're also not allowed to carry mace, taser, etc.  Good luck if you're working by yourself (which you often are).  
 
If the company loses a property, they don’t pay commissions.  You just lose out on the work you did.  Further, the company always seemed to have a reason why some of your commissions will not be paid.  

Overall, the company is greedy and dishonest.  I wouldn't recommend working here. 

Working here helped me to improve my skills in marketing, social media and event planning. They offer great training programs that can level you up. 

Overall, the pay is not adequate for the amount of work expected. As a Sales Consultant, you will be performing multiple different people's roles and it doesn't matter if your site experienced something catastrophic, upper management will dog you out if their laundry list of tasks isn't completed within their parameters.

Micromanagement starts from the top down. Every phone call and interaction is recorded and there are an insane amount of performance markers that you have to constantly track. Management is quick to criticize and absolutely useless at providing constructive feedback or assistance. 

There is poor work life balance and they often make you work short handed for many months in a row, even during busy season to save on operating costs. Managers contact you after hours, on unpaid time and expect responses. The burn out is real and management is relentless even when you are running a skeleton crew.

Sales Consultants are blamed for everything, including apartments not being turned in time and contractors not being scheduled (even though we do not have contact information or control over contractors), while the rest of the team skates by with no accountability whatsoever.

They'll try to sell you on how easy it is to move up, but take it from someone who spent 2 years here, there are many avenues to promotion in this company, but doing your work, hitting your KPI's , going above and beyond will not get you there. You might get a shout out or an "award" but great performance is not rewarded with anything of real value. There is a LOT of nepotism, favoritism, discrimination based on looks and inappropriate employee/management personal relations. 

They will promise you raises and promotions, raising their expectations higher and higher, but these things never come to fruition. You will just end up burned out. You can make much higher commissions and base salaries selling in other industries.

After working 2 years with the company here’s what I truly believe. 
The day to day work process in the beginning was great. That first month gets you all hyped up for a new experience. THEN BAM! It’s all a lie. 
A typical work day is usually you doing majority of the work while your coworkers get off doing the bare minimum. 
I learned a lot about leasing and fair housing which I will be able to carry over into a new job. I was already great at sales and being a people person so I don’t give them the credit for that. 
Management can be very biased. They are unreliable for the most part truly, I had 3 different property managers at my site over the 2 years and I wish the first one could have stayed he was the best. The second wasn’t bad she just didn’t do well with confrontation / handling workplace disagreements. That last one was super biased , not supportive, MIA , etc. The area director was cool but still didn’t step in enough when the issues of disrespect, discrimination or blatant hostility was brought to him. 
The workplace culture is pretty nice with exciting events outside of the office. You get to meet other sales consultants who also feel overworked and under appreciated. 
The hardest part of the job would be the lack of work life balance . They expect you to give your life away to them. The pro system sucks , they treat you poorly if you get fmla approved , the work load is never fair. 
The best part was the residents , having fun events to throw for them, getting to know each one . That was the true best part, I’ll miss them. 

And do not expect hr to help you . They are there for the company NOT YOU. 
“To deliver authentic experiences in the moment that lead to stories people want to share” 
Yeah you will have some stories to share. 


The work involves outdated practices such as hand delivering notices and using antiquated software. There are numerous different programs that don't compute with each other, causing inefficiencies and hindering productivity. When I suggested making processes more efficient to a corporate trainer, I was told that my role was limited to data manipulation.

There was a glitch that caused tenants to be towed, and I was initially blamed for it. However, when documentation showed that I hadn't done anything wrong, I did not receive an apology. They dangle incentives for bonuses or commissions but frequently changes the parameters for earning them without warning, which can be demoralizing. Points can also be lost for factors outside of one's control, which is unfair.

There is a mandatory "university" that requires taking frequent classes, but unfortunately, they are unwilling to explore new ways of operating or improving processes. Additionally, the work hours are long, with shifts from 9-6, and 10-7 on Thursdays and weekends, which significantly impacts work/life balance. The pay does not adequately compensate. 

Asking too many questions or not meeting the monthly rental targets can result in a coaching and counseling plan, which feels like a legal threat of termination and creates a negative work environment. If you're considering working here, I would advise against it. If you're already employed here, I recommend utilizing your lunch hour to search for other job opportunities.

 A typical day at work.
A 2-3 person workload for one person and no leeway or reasonable timeframe to complete tasks. Lack of proper resources to properly run a property.  

What you believe you learned.
How to use property management software. How poorly management hides their favoritism and treats the less favorable staff poorly.

Management.
Lacks basic communication skills. No unbiased management skills. Company does not care to hire someone with real experience and will rather back their decision and never train the management team properly than hire someone who can actually do their job. Also shows blatant favoritism, had unreasonable expectations for sales consultant and lower management/maintenance workload. Iowa Area director is unprofessional and inappropriate, Urbandale (IA) Property Manager doesn't know how to work the most basic parts of her job and refuses to learn anything or talk things out if something needs to be done or if something happened that bothered her. Refuses to talk directly to anyone who works "beneath" her. 

Workplace culture.
Hostile, Unfriendly, clique-y.

The hardest part of the job.
Dealing with a Property manager who has less experience in her job than you do as a first time leasing consultant. Unruly/violent Residents.

The most enjoyable part of the job.
The commission and recognition for Closing and Leasing. 

I personally did not have the best experience working as a Sales Consultant for Village Green. While I did exceed my sales goals and overall was actually quite successful with the job itself, the team and management I had fell very short, especially considering the "We Care" slogan the company carries.
A typical day at work for me was opening and closing up the main office and Community Clubhouse, operating and using several different soft wears to log past/present/future client info, scheduling appointments, follow up to ensure satisfaction with past/present/future clients, money handling with rent checks, utility bills, move in money's, touring and selling apartment homes, organizing work space, gathering and organizing files, etc. 
I received an hourly wage plus commission and overall the pay and benefits were rewarding but again,  not having a team to work successfully with stifled my spirit for the job.
By far the most enjoyable part of my job however was being the first face a current resident or potential customer sees when they walk in the door, to be able to greet them and ensure them that their needs will be taken care of, regardless of neglectful management.

However, because of my unfortunate experience with an intimating boss who also was demeaning, I have a biased un-favoritism for Village Green.

I started at village green right after an acquisition and was sold this beautiful pipe dream.  I was told that the property was undergoing a complete renovation only to find out that they were just slapping paint on damaged plaster walls, overloading circuits and doing just enough to get the residents to pay the outrageous rental rates that they were asking. 

 I was on salary as a Maintenance Manager and was told that there would be very little overtime; what a lie.  Most of my days were 12 or more hours just to get half of the items done on my daily task list, I was placed in an on call rotation and sometimes received 10 or more calls within a 2 week period, all of this with no overtime pay (who does that?)

  Been through 2 property managers and both were completely incompetent, the current manager has an ego problem and doesn't care how much you know, she just wants you to do as she says whether it's right or wrong.   Upper management claims that they would love to keep you and are willing to do whatever it takes to keep you but when you draw the line in the sand they wish you well and tell you to move on.  Whomever decides to get this job better have a plan B because I guarantee you won't want to be her long.

This place was not only full of drama and favoritism but turnover is so high because they continue to use associates to fill in the holes they need. I was pushed to do a job I was way under qualified for and run an entire complex on my own when they knew I wasn’t ready, then yelled at me in person and made me have a panic attack when I didn’t do an absolutely perfect job. I was already driving an hour away to do this favor for my boss when I specifically said before I started that I did not want to work further than 20 minutes away. They push you to “prove yourself” by doing these favors and filling in the gaps but then give empty promises of promotions. I missed my dog being put down because of the pressure my boss had me under to stay at work and do her a million favors. Pay isn’t fair, it’s extremely extremely low. 

And lastly, I rented about 8 apartments in my last month or so there but only got paid commission for about 2. When I emailed HR they entertained it and pretended they would look into it but after many attempts to contact them they STILL haven’t gotten back to me and it’s been months. Not even an explanation, I asked to see the paper work which I know they can provide, as you can pull leasing reports from the past and look at all the ones I got in my name. But they won’t. It’s ridiculous and so unprofessional. 

I genuinely enjoyed my time at VG and found it to be one of the most organized property management companies I’ve worked for. Their systems, structure, and processes are well established, which makes day-to-day operations more efficient and clear.
However - there is a downfall to their "reports".
Very tedious and demanding even for a seasoned experienced team member. Processes can be very redundant and outdated, creating extra administrative work rather than improving efficiency. Work-life balance can also be challenging.
They have a very strict audit procedure that can be demanding. A property with 1 manager should be audited differently than a property with 2 or more staff members in the leasing office. 

One area for improvement is compensation. Pay is not negotiable and tends to be consistent across roles regardless of experience level, tenure, or property size. This can be challenging, especially given the difficulty of finding and retaining strong managers and leasing staff in today’s market, and may contribute to higher turnover.


Daily tasks are varied and can include handling resident issues, posting ads online, posting on social media, touring prospects, running prospect applications, making pricing and marketing recommendations, dusting vacant apartments, collecting market data from competitors and completing sales reports.

In this position I have learned the basics of sales. This has been incredibly valuable to me. I have also been able to improve my multitasking abilities, as this is a crucial skill for this job.

Most managers are young and inexperienced. The company has a "shame and blame" culture, which is especially hard on the sales teams. Sales consultants have a huge number of varied responsibilities, which to me does not correlate with the pay.

Sales commissions can be a nice perk in the spring and summer, however, do not expect those same paychecks in the fall and winter, which marks the slow season.

Top Job Titles	Average Salary
Maintenance technician 31 salaries reported	$21.77 per hour
Leasing consultant 27 salaries reported	$17.65 per hour
Property manager 2 salaries reported	$57,500 per year
Maintenance manager 6 salaries reported	$63,250 per year
Manager in training 5 salaries reported	$40,800 per year

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