host/hostess

barista

bartender

server

barback

Virgin Hotels

If you're thinking about getting a job here, you deserve full transparency about what you will be getting yourself into.
Unless you're desperate to make money, or for some reason you're interested in bartending with little to no experience, this job could be for you. If not, I would not recommend investing your time here. If you have any amount of skills and experience, your talent will be wasted. 
It's a low volume venue. There's little opportunity to make money, even though management will try to convince you otherwise. No amount of upselling can change the consistently low amount of covers. In addition to a failing hotel and venue, management almost always overstaffs the bar team, which means splitting a small amount of money. 
Bartenders are not compensated even remotely fairly. Your market value as a bartender in Las Vegas is triple what you can expect to make here. I calculated my average take home at 174/shift. However, some nights I made as low as $75. You're most likely to break 200 on Wednesday nights, which are basically comp nights.
Bussers and food runners get paid more than bartenders. Servers make the most. Bartenders get paid second least, barbacks get paid least of everyone. Which is why they can't find anyone to fill that position. Without a barback, you as a bartender will assume all of their duties, doing the work of 2 people, but most definitely not getting compensated for it.
I was considered to be full-time, and only ended up working 2-3 times a week, because they don't need more than 1 bartender most of the time. If you have specific income requirements, you will need another job.
I won't reveal too much about management, just be aware they are high strung, overly controlling, and its probably in your best interest to keep your guard up around them. 
The only redeeming factor in this situation for me were my coworkers. There are really remarkable people on the service team. It's a shame to see such talented people get treated and paid so poorly.
Overall, if you're okay with getting paid around $100 a day, maybe less, just standing around most of your shift; feel free to apply. If not, there are much better places to work. 

My experience at this company was challenging due to a number of key issues. The work-life balance was severely lacking, leading to burnout among employees. As a startup, the lack of structure created confusion and inefficiencies, which affected both productivity and morale.

Management often communicated in a disrespectful and demeaning manner, which contributed to a toxic work environment. Decisions were made without considering the well-being of employees, which gave the impression of a robotic, impersonal culture where human aspects were largely overlooked. Additionally, there were issues with abuse of power and favoritism that worsened the already difficult situation.

Compensation did not reflect the amount of work or stress placed on employees, and the culture fostered harassment from senior leadership and HR, making it difficult for employees to feel supported or heard. It’s disappointing that such practices persist in the workplace, and I hope the company takes steps to improve these areas for future employees.

Working there is a total mess. Every shift you come in is a like a freestyle and you have no idea what to expect. I mean this by how things are going to be done that day. There are no standards or regulations in place to uphold any policies or flow of business. For In-Room-Dining in particular, it’s really bad because virgin uses third party staffing for IRD so they don’t really care or pay much attention to that department in general. Scheduling is horrible the mangers drop the schedule 1 day before they expect you to work sometimes you don’t even get that much notice. They will also schedule you against your availability that they approved, then try to tell you that it’s not their responsibility to deal with that. They will also take you off of the schedule for a whole week if you offer up a shift for someone else to cover on a day you shouldn’t have been scheduled in the first place. Wouldn’t recommend working here long term, but for a transitional job it’s great because the money is good. 

I was hired for cerise.  When I was hired I wasn’t made aware that I was being given the restaurant manager role.  I thought I was still being given the assistant Restaurant manager role.  So when negotiating pay I didn’t ask for more because I assumed I was the assistant. The pay for my title in other hotels surrounding virgin was much higher !  I brought this up to Human Resources and management and they ignored me ! 
I took this as an opportunity to grow into the role and really show my passion for this industry.  LATE nights ! Early days ! Cleaning, scrubbing, scraping Gunk off the walls ! Cerise was a neglected space! Working on my days off ! 
I was repaid by being berated by Human Resources and having the director attempt to write me into a scenario that was untruthful.  
Virgin plays games ! 
Don’t let the relaxed atmosphere fool you ! Also the way they have their roles written is a was to underpay you! 
Do not waste your time most managers don’t make it that long there.  At least the ones who care about others ! 

The hotel is managed by 3 different entities, Hilton, Mohegan, and JC Hospitality.  There is poor communication between the 3 and no consistency regarding policies and procedures.  The front desk will charge off food and beverage charges because it is not part of their budgetary priority for example.

F&B management is headed by a micromanager who allows no latitude for suggestions or recommendations.  They insulate upper management by requiring all communication to go through the office, barely allowed to speak with upper management.  Other managers will not speak up about anything because they will be ignored or retaliated for negative comments.

Support departments are anything but supportive.  The warehouse is closed on weekends and holidays;  HR is completely out of touch with team members and managers; Stewarding is poor;  purchasing is slow and non-responsive at times

I have had the pleasure of working with Virgin Hotels San Francisco from pre-opening until the Covid closure and loved almost every minute of it. The company has a fun and inclusive culture and employees are listened to, even the CEO of Virgin Hotels makes it a point to visit and get to know the staff, (Hi Raul)! Being a new hotel from a company new to the Industry we certainly had our growing pains in the first year but Virgin responded and adapted quickly and professionally and kept the needs of both guests and employees a priority as necessary changes were made. At Virgin Hotels we say, "Everyone leaves feeling better", this is our goal as employees to our guests and I feel this is the goal of Virgin Hotels to their employees everyday.

There was no typical day of work. There were constant conflicts between the 4 different designers, the 2 different owners' reps, and the 2 separate owning entities. My team worked closely with all of them to find solutions to never-ending problems throughout the entire project. There were large delays due to indecision, change orders that took 6+ months to go through, and many other conflicts. The hardest part of the job was working between the tensions of the separate groups trying to resolve conflicts. The most enjoyable part of the job was working on a large scale project with so much to learn. I learned a great deal about how to function in this business, a great deal about MEP coordination and the duties that go with managing a large scale project.

Fun property to work at. Working with other employees and colleagues makes the experience great. Enjoy meeting and talking with property guests. Sometimes you may meet celebrities/performers of the music venues. Management hasn't figured out what they want the property to be yet. No nightly entertainment, so people/guests leave the property to go the strip. Never see anyone winning on the slot machines. Dunkin Donuts closes way too early for a casino property. Pay for the job you do is very reasonable. There is a lot of moving around, walking, climbing stairs, and dealing with guest needs (wants). Can be a fast pace experience. Oh, and Pizza Forte is well worth an end-of-shift snack or meal. 

What is the best part of working at the company?
It Was the environment, the view while working, as well as the pay & the people 

What is the most stressful part about working at the company?
My responsibilities while working a line was to work the grill, saute station, prep all items needed for the line, maintain a clean and safe as well as a sanitary work environment,

What is the work environment and culture like at the company?
Beautiful, effective and somewhat laid back.

What is a typical day like for you at the company?
The typical day was like. Walking into a beautiful resource setting surrounded by wonderful people with wonderful inventory to work with.

The management was awful.  High turnover because upper management and the stressful work conditions that came with being a manager there.  People with very little experience were being hired because there were friends with someone in upper management. which resulted in lower quality of service and the product. Besides the poor leadership it was super fun to work there.  The night life and pool season  were the most fun.  Did get complaints often from guests who were not expecting a party hotel.  It would take forever to get things ordered I think it was a money issue.  

Top Job Titles	Average Salary
Host/hostess 10 salaries reported	$18.69 per hour
Barista 3 salaries reported	$17.97 per hour
Bartender 9 salaries reported	$14.61 per hour
Server 7 salaries reported	$12.88 per hour
Barback 5 salaries reported	$12.77 per hour

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