teller

personal banking representative

Virginia Credit Union

I would not waste my time. You will get duped during your interview, training and onboarding. After you’ve been released through the gates, you will soon find out it was all a facade. If you dare stick it out, it’s a guarantee that your mental health will be impacted.

BIPOC are not given an equal opportunity to advance. You have to fight tooth and nail, and can be a top performer and still not get promoted. There’s barely any diversity amongst the executive team, just a token or two.

The current management team in the Fraud Department is the worst I’ve experienced in all of my working career. There is a lot of micro aggressions, favoritism and is a micromanagement culture.  There are inconsistent expectations and accountability for different people, depending on what you look like. 

Leadership is unprofessional, has poor communication skills , and unorganized. The turnover rate is concerning. 

You will be in a dual role of Fraud and BSA, but essentially getting paid for one. The pay is bottom of the totem pole, compared to other local institutions that have similar positions. 47K is typically their max, and I made more than that and was still underpaid.

The work itself is not hard, but the work load ,combined with antiquated and faulty software and equipment makes it a nightmare. Not to mention the subpar training and unrealistic expectations with inadequate training and resources.

HR is there for management and the company. Also, external employees are prioritized over loyal internals, when it comes to salary and being selected for a position. Externals are coming in making substantially more money than employees who have been here for 5+ years and in a lot of cases are being selected over promoting from within. 

Not only is this not a safe space for BIPOC, it’s also not a safe space for LGBTQ+ community. Using your pronouns in your email signature is prohibited. The one time “unconscious bias “ training is a joke and appears to be for lip service, along with their “equity” committee. 



The higher levels of management are very out of touch and incredibly incompetent which is causing the company to hemorrhage profits. They also don’t take your opposing opinions as anything other than insubordination and will write you up for opposing their lack of logic. Pay is not competitive with other Southwest Virginia banks/credit unions. Hardest part of the job was dealing with the lack of well trained co workers. If you’re good at your job, be prepared to pick up the slack from the slackers. 

Workplace culture started to become toxic because of outbound sales being pushed and also issues with pay. Training was subpar. It’s more learn as you go… which doesn’t seem like a great idea in the banking industry… does it? That’s why majority of the people who work here have no idea what they’re doing. Daily tasks are overcomplicated. Systems are outdated. 

I was happy with PTO eligibility and the understanding of personal days you may need off, changing lunch time, allowing work from home. They do not give floating holidays like other banks. Strange and concerning. Lower levels of management are good people. You don’t need to worry about them looking over your shoulder everyday or getting on you for taking too much time off the phone for anything. Pretty relaxed work environment that isn’t taken too seriously.

OVERALL: It’s your average bank job. Just a bit more incompetent and unprofessional than what you’d expect from a financial institution. If you’re in a bind or you’re young and want to build experience, i would recommend this company. But if you’re looking to build a career/future with a company and already have experience.. i would look elsewhere

They will have you so excited to come on board. That it's the Top 10 places to work in VA. Training is so fun and builds your hope, then when you get to the branch management is horrible. They give you such a hard time if you or your kids are sick. You better have a doctors note for everything. And then they will still call your doctor because they don't believe you- I watched it happen to one of my coworkers...And they will still write you up for missing work. Management is lazy and act as though the rules don't apply to them. They come in late because they had to go shopping first or woke up late, leave early, take long lunches, close their office doors for hours to nap or handle personal business, but if anyone else does it heaven forbid. They act completely unprofessional behind closed doors, as in cuss at you and get in your face with "passive threats" and hands in your face. The amount of pressure they put on you to push sales is unrealistic and not at all what they preach in training. The pay is cheap for the responsibilities they put on you. Don't count on a raise or opportunity to move up. We had 5 employees leave within 4 months. Southpark branch has the highest turnover rate due to these issues that have been brought to the attention of HR, which continue to be neglected.

Company complain about turnover but pay WELL under industry standard for their positions, even for a credit union- which they have no excuse for, with over 1B in assets. They have a habit of picking favorites and being very clique oriented, if you aren’t “in” they will do anything they can to get you out. they constantly ask for reviews about management, but ignoring glaring issues and i’ve even seen them fire people who submitted valid complaints about horrible treatment from managers. They are not and did not take covid seriously, would ask questions about symptoms but try to guilt you into coming in and working even if you had symptoms and were waiting on test results. told us not to wear masks, until it was state mandated to do so in June- allowing management to take vacations to hotspots that were being mandated for self isolation if you visit, but having them immediately return to work. do not work here if you value your safety and sanity. 

Working at a MO offers a unique and rewarding experience that sets it apart from other financial institutions. The sense of community and member-centric approach creates a warm and inclusive work environment. Employees have the opportunity to build strong relationships with members, often serving generations of families, which fosters a deep sense of trust and satisfaction. Additionally, Member One tends to prioritize employee development, providing ample opportunities for training and advancement within the organization. The emphasis on cooperative values and ethical banking practices creates a sense of pride and purpose among staff, knowing they are contributing to the financial well-being of their community. Member One offers competitive benefits and a healthy work-life balance, promoting overall job satisfaction. All in all, working at a MO is not just a job, but a fulfilling and enriching experience that allows individuals to make a positive impact on the lives of their members and the community at large.

Virginia credit union in Waterford I like the company and benefits itself but I couldn't stand the management team I never seen so many grown people worried about what others were doing , VERY PETTY , they pretty much make up the rules as they go along ! Their very strict on dress code for no reason back to back calls and now their making it so we have team meetings and lunches together no disrespect but who wants to spend their lunch break w their co workers to me that's not fair because that's still working to me and we're not getting paid . They want you to sit there after 6 and take calls but don't want to pay you ! The management team knows nothing when you ask them something they don't know ! They NEVER know . Watch your back that's all I will say ... Because the list goes on ! And the ad says some Saturdays yeah right they told us we didn't have to work Saturdays if we didn't want to once we got in they stated that their making everyone work at least one Saturday why if people volunteer anyways JUST DUMMIES !

Virginia Credit Union used to be a great place to work. Now, every day, all you hear, all day long is SALES. The only thing management cares about is how much we've generated in loan dollars today, this week, this month, and so far this year. 

CEO stated we will never become like Wells Fargo but we already had become much more than Wells Fargo, worse even.

Branch Managers micro-manage everything you do. Current management has created a sweatshop environment and has very little integrity. You will hear how the employees are what makes the credit union successful and how much what you do is appreciated, but you will not feel valued. You are treated as another part in the machine that can be replaced if they can't "fix you". 

They talk about how important trust is, especially in this industry, but they are not trustworthy as an employer. 

If you consider employment here two words of advice: "be prepared to sell, sell sell" and "watch your back".

I joined this role with high expectations, hoping for a supportive environment and clear career growth. Unfortunately, my experience did not match those expectations.
Training was minimal and often rushed, leaving new employees to figure out complex systems and procedures on their own. This created unnecessary stress and made it difficult to feel confident in day-to-day responsibilities.
Workload was consistently heavy, and there was little flexibility in managing tasks. The pressure to meet strict metrics without adequate support or resources made it challenging to maintain both accuracy and efficiency.
Communication from management could be improved. Feedback was not always clear or consistent, and concerns raised by staff were not always addressed in a timely manner. This impacted morale and made it harder to feel valued as an employee.
Overall, while the job provided exposure to banking operations, the lack of training, support, and communication made it a difficult environment to thrive in. 

A place that encouraged individuality, creativity, new ideas, process improvement and career progression and highly focused on education.

It's managed by experienced leaders at all levels who work hard and who appreciate employees at all levels.

Employees are self motivated and are always prepared to serve their members (customers) with all their financial needs - they truy believe in their well being - that is the culture at this organization at all levels.

There were challenges all the time that I had to overcome - but nothing I can say that I did not overcome - becasue I had the tools, resources and encouragement.

It was fun to work there - great work and life balance - lots of employee acknowledgement and rewards and recogniztion at all levels.

A typicla day at the Virginia Credit Union branch where I worked was constructive. The day began with everyone getting their cash boxes out and booting up their computers. My co-workers were good team mates and we would help each other with different sales and referrals. The hardest part of the day was when the the member traffic  slowed down, but there were things for us to do. I would say the most enjoyable part of the day was when the members came in (I knew most of them personally) and there were fun exchanges between them and our staff.

Top Job Titles	Average Salary
Teller 3 salaries reported	$51,167 per year
Personal banking representative 1 salary reported	$23.91 per hour

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