truck driver

local driver

customer service representative

warehouse associate

warehouse specialist

Virginia Tile Company, LLC

I applied for the warehouse Specialist position at the Menomonee Falls WI location in Late July of 2019. I was contacted quite quickly by the regional sales manager for a brief phone interview. All was standard and I was invited to come interview in person to make sure that “personalities meshed well” before moving forward. I went in for the interview and upon arriving it was a fairly small on warehouse operation from what I was used to. I spoke primarily with the other warehouse associate in which I would be working with side by side if offered the position. I also spoke with an employee who had been with the company for quite some time and was recently promoted out of the warehouse and into the office as a commercial sales associate. All of he standard questions were asked and I was given a short forklift test (actual driving test) on the spot. Because of my over 15 years of experience in warehousing, this was passed with no problem at all.  Based on everything that we discussed about what the expectations were it myself for the position And about just how they run day to day operations I felt very optimistic that it would be a good fit for me. I was offered the position the next day via email and I accepted. Well, this started a process like I had never seen before in applying for a position such as this. The company sent me an email with a link to a 3rd party background check company to who I was told to sign up and fill out all the “acceptance” pages, giving this company permission to tear apart my life looking for anything that might disqualify me from employment. Now when I say his was Thorough that would be an understatement. They wanted everything from high school moving forward. Names, places, dates, phone numbers, email addresses of every company and supervisor I had ever had. They wanted high school transcripts and college transcripts. This company would constantly email me “requesting additional information” such as pay stubs or W2’s from past employers, which I did have for most but not all. (Disclaimer** I have worked for about 7 companies over my 19 year career) So I was consumed with trying to get them all the information because this process was already taking a long time and I was eager to get started. I was also scheduled for a drug screen near my home which I went and completed on the date requested. After 11 days of going back and forth with this background check company I was finally sent an email from Human Resources telling me that my drug screen and background  check was finally complete and my official start date was listed in the email. Total time from applying for the position to starting was 28 days.  Now because of my vast experience I was frankly “over qualified” for the position as I would be a glorified assistant to my co worker who had been with the company for 5 years but had no other warehouse experience to talk of. He had never ran an operation or been a team leader of a warehouse crew, and it showed in his training and teaching abilities. Anytime you start a new warehouse job but you have years and years of training, the only thing that changes is the companies product, and whatever inventory/in house software that they run. Every company has a different software program. Some use an RF integrated system With everything being barcoded, and some use a non RF system and pick orders/receive inbound off of paper. I have experience in both environments. So during my first day it was obvious to the other guy that I was going to be able to learn this quickly. I was very good at all of the actual physical picking, staging, wrapping, and all driving functions. I learned the RF system commands in the first few days. I was meticulous in my note taking process taking the initiative to create my own training binder with screen shots of every step in the process as well as my own notes, so that when I was told something once, I would NEVER have to ask again.  This co worker of mine was very low key and did not speak to me very much outside of having to whenever I had a question. I was never afraid to ask him questions during my initial 2 weeks as I had been used to being a model employee and someone very knowledgeable and well rounded. Since there is a good deal of interaction with out customers due to the will call business, I    Wanted to make sure I was able to assist any customer that comes in the best way possible. So here is a re-cap of my first 3 weeks working for Virgina Tile. In the first 3 weeks I 
-was able to preform 90% of all the warehouse duties unassisted. Meaning I knew the clerical and physical operations. 

-I had never been even 1 minuet late for the start of my shift or from returning from my lunch hour. 

-I had completely cleaned and organized my work station after what appeared to be years of neglect and filth that accumulated as a result. I kept my area spotless and organized everything. I kept the warehouse in pristine condition from the moment I started

-I had already been through my orientation with HR, received my first paycheck and QUIT THE JOB I HAD WHEN VT MADE ME THE OFFER. 

-I had put together and was actively and successfully using a training Manuel which I was using as a reference when I was being taught the last part of the process which was receiving inbound BOL’s and inventory. 

-I had been complimented via email on my attendance and punctuality on my 20th day of employment. A Thursday. To which I responded “yes I respect my co workers and want to be dependable” which to me was strange because I don’t believe coming to work on time should be congratulated. It should just be expected. 

-I had had 2 picking errors from. Wing unfamiliar with the product and process which resulted in having to have a customer come back for the correct tile. 

-I was never disciplined or even spoken to in any way by anyone, regarding concerns they might have about any of my work habits nor any performance issue. Not once. 

-I say this as humbly as possible, but I honestly was a model employee who would have been capable of running the entire warehouse operation by myself if need be, in the next 60 days. That is a fact. I was respectful, dependable, and capable. Those 3 things are facts. 

Conclusión: After a very normal workday on Friday, the completion of just my 3rd week of employment, the day was over at 4:30 and my co-worker rushes out of the building not saying a word to me and then I notice my direct supervisor and another employee standing near my work station. I walk over to shut down my computer and out away my work relatad tools and gather my personal things. As I am doing this the woman who hired me just tells me “we are making a change to the warehouse position and we won’t be needed you anymore.” I respond in utter disbelief and ask “are you serious? I have been a model employee and I am more than qualified for the position” She responded by saying only that my employment is at will and she doesn’t have to have a reason. Hands me a business card  for the corporate HR office and holds the door open and tells me “Good Luck”

I have never in 18 years in the workforce had anything like this remotely happen to me. First I have never been fired, and I especially have never been fired and given no reason at all. Because of the at will clause in the offer of employment I didn’t have any legal action to take,  so all I can do is warn any future candidate of this company what might be in store for you if you accept a position. This is not meant to defame this company nor do I know if this type of insane behavior and policy exists at the many other locations across the country. But at the Menomonee Falls,  WI location this is what took place. 

Everything in this review is 100% truthful and can be proven and backed up with documentation. 

Because of this I have now been out of work for 3 weeks and am in the middle of starting my entire life over again. I resigned from my 20.00hr 36 hour a week job I had when I started the job at Virgina tile, never ever thinking that I would be blindsided like this after 3 weeks. This woman and this company harmed me and my family in a major way. It also really had an impact on my own sense of reality. So please know that this was my VERY RECENT experience before you accept any offer of employment from this company.

I started as the Showroom Coordinator and always felt appreciated for all of the work I did. I never felt like I was unable to ask someone for help, or that I was not essential to the team, even though I was new to the industry and had very little knowledge of how things worked. I learned so much in the first 6 months and quickly moved into a Design Consulting role. I have the most supportive, kind, and knowledgeable group of coworkers and managers. What stands out to me the most is the sense of camaraderie between employees, and the desire to see everyone succeed- no one gets left behind!

No two days are the same here! As the only staff member in our little showroom, I am a wearer or many hats and have combined being a Showroom Coordinator with being a Design Consultant, along with managing my own sample department, and being many dealer's and contractor's go-to person for all of their tile needs. On top of all of this, I am working with any and all clients that walk through the doors here, ensuring that they get my attention and assistance on whatever projects they are working on. Needless to say, I stay pretty busy! But coming from a bartending/serving background, I am accustomed to the fast-paced work environment.

The most challenging aspect of my job is being the only showroom staff member, and having to juggle so much on my own. Most days go by without a hitch, but occasionally there are days where it feels impossible to get everything done, or the clients greatly outnumber me. I don't view this as a negative thing though- I look at it as a unique situation to the showroom I work in. As someone who is very self-motivated and the type who works well alone, this situation works for me!

The most enjoyable aspect of my job is simply doing what I do; Helping clients make informed decisions on what they want to design their homes with! Being able to empower a homeowner with the choices they make has been one of the most satisfying parts of this job. When clients return to show me the final product of what we worked hard on is just the icing on the cake for me. I have been with Virginia Tile for a year and a half now, and I can't image myself anywhere else!

What is the best part of working at the company?
I was informed over a month ago that I had been approved for hire, which led me to leave my previous job in good faith. After that, communication stalled and I have now been without employment for over a month with no clear timeline or follow-through, essentially after checking in multiple times  have been told the ceased the hiring process for my position.

In this economy, asking someone to sit without income after implying employment is secured shows a serious lack of regard for candidates’ time and financial stability. My initial positive impression of the company did not match the reality of the experience.

Professional processes and accountability during hiring clearly need improvement.


What is the most stressful part about working at the company?
I was unable to start with the company due to lack of professionalism on their end. It is a shame on their end that after a month of waiting with no income to start the job with them that I was unable to exhibit my abilities within the company.

Small group work setting where middle management decides to play politics while there is no curtain to hide behind. Family friends getting hired and receiving raises while other employees are told there is no room for added compensation. Middle management refuses to feed employee concerns to higher management. Middle management likes to boss instead of lead the team. Reactive instead of proactive management that enables process waste and breeds employee resentment. Middle management repeatedly rescinded agreed upon terms such as 90 day reviews for new hires as well as annual compensation raises among long term employees. Do not work here unless it is understood that there is no room for growth and best outcome is a temporary residency at Virginia Tile.

A private equity firm owned company that can’t keep a CEO, HR manager, or a CFO. They hire on and leave within a year. That should tell you something about this company. The equity leaches are sucking everything out of the business. The managing partner is a low life coward that hides behind all the bad decisions he makes. The operations department is ran by one guy that has a hard time looking at himself in the mirror and the other guy is a little weasel that no one likes. They are known company wide as dumb and dumber. The sales department has been in trouble for years. The customers are very upset with the service of this business. The only thing I will say about raises, how do you feel about 1.5%? If you’re looking for a company that is being ran into the ground, look no further.

Been sold a couple times.  Now under the new ownership you are just a number.  We are always short handed and way over worked. Management is lazy and could care less about workers. New mangers came in and said they were here to make things better and that hasn't happened. The sad thing is we all want to work there bc we the workers like each other but in the end its a revolving door. When workers continually leave from warehouse to higher ups like CEOS it's not the workers its the place.
They do not promote with in. The place is trashed unless there is warning of higher ups coming. Safety is not a concern

During the time I was at Virginia Tile, IT leadership was great.  However, since Virginia Tile is owned by a private equity firm, there was a lot of turnover on the Executive Leadership Team.  And there wasn't a coherent sense of direction from other C-level executives.

The company was formed by the merger of 3 disparate companies.  Systems have been integrated/converted, but business processes are not consistent company-wide.

In the location where I worked, they did a good job of celebrating holidays and cultural events.  However this was due mostly to local initiative, not due to widespread company culture or directives.

A typical day consists of reviewing email and responding accordingly, and processing invoices and matching back-up to them to ensure accuracy.  I deal with all vendor files as well as foreign suppliers.  I am also responsible for pre-payments and journal entries. Management and co-workers are great people and are always willing to help.  The most enjoyable part of the job is helping keep all records as accurate as possible, as well as the feeling of appreciation from co-workers and management.  The hardest part is incentive to strive for anything more than being stationary at the job because it is a small company with no room for advancement..

From my first day at VTC, I've always felt valued, involved and a real member of the team.

Not only is there a lot of autonomy in my position, there's a lot that's expected of me at the same time. I think there's a great balance between expectation and autonomy that I have come to appreciate. 

It's also a fun environment to work in, everyone is respectful, friendly, and it's really enjoyable to come to the office every day. There is a focus on finding people that are the "right" person for the job, and I appreciate the time that VTC takes to fill roles with the person who's right for the position, and fits our company culture.

I enjoy the team I work with here at Virginia Tile Company. They are very supportive and collaborative which makes it easy to learn the industry. Even though the company is very extensive from the showroom, customer service, warehouse, outside sales and even to the other branches; everyone knows everyone and you feel like everybody is in the loop. The company also has a monthly all staff zoom meeting, which also helps keep us all in the know and connected. Lastly I truly appreciate the reoccurring designers and customers that come into our showroom. Building these long lasting relationships are unmatchable and stick with you wherever you go. 

Top Job Titles	Average Salary
Truck driver 1 salary reported	$27.00 per hour
Local driver 4 salaries reported	$25.25 per hour
Customer service representative 1 salary reported	$19.00 per hour
Warehouse associate 8 salaries reported	$18.75 per hour
Warehouse specialist 4 salaries reported	$19.00 per hour

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