desktop support technician

network engineer

cloud engineer

depot manager

devops engineer

Virtual Service Operations

Working on VSO COVID project. The company has an awful leadership structure within this project and we're beholden to the government and a larger contractor that has an even bigger and worse structure as well. The only people in leadership are HR supervisors who wear too many hats, and nothing between them or call agents. No opportunity for raises, no incentive for working hard. I was given more responsibility after 6 months and asked for a raise, was told by supervisor that the company is working on it, and still nothing 2 months later. The company does nothing to distinguish and reward experienced, hard working employees over the low performers who just clock in and do nothing more than the minimum. They think that "scoreboards" and recognition in group chats does enough for that -- no way.

The company is filled with good people don't get me wrong, and I think the company wants the structure to be different and is just stuck within a bad contract. Maybe they need to negotiate contracts better.

You will typically be hired on the spot, like I was, because turnover is so incredibly high. They then throw you in the deep-end (with a bit of shadowing) and if you swim you'll make $17 an hour full time to generally help out folks who really need it. If you sink, they will either salvage you so that you can buoy the metrics, or leave you to your fate. Perform, or don't, and you'll quickly learn that you are likely never going to be compensated or recognized differently than those who do the bare minimum; leaving nothing but your sense of ethics as the determining factor between helping your client or subjecting yourself to rapid burnout. You'll question your very humanity by the end of the day and be too tired to even answer, all in the comfort of your own home for $17 an hour. As for benefits, you will enjoy the vague assurance of healthcare for future projects to soothe your nerves and unpaid federal holidays off to unwind with your loved ones.

It’s a great company when you’re customer facing & helping them out. But behind the scenes there’s someone who takes credit for everything the lower subordinates complete. & this person is never on site, but will always take credit & say the subordinates are not working. Not the best company to work for & they take your personal life for granted to where it basically doesn’t exist & then ask you to stay longer. Not exactly a great company to be working for & the culture is very much look out for yourself instead of building the company as a well oiled machine. Something a small startup, like them, should consider. Before they lose more contracts

This company is full of hard working people who want each other to succeed. They really care for their employees personally and professionally; I always felt supported and heard. The company encourages a learn-do-teach methodology which, in my experience, created a close-knit team full of collaboration. Which is great because they are a fast-growing company where knowledge transfer is a necessity. They are a remote-first organization and leverage Slack, quarterly meetings, and fun after-hours events to build a sense of community and culture. Great company with great people!

Even though this was just a contact job, they cared about all employees.  They trained us well and the pay matched the job. They understood that I was a full-time student and allowed me to eork around my class schedule during the semester and go back to full time during breaks.

pay was generally good but vso struggles to bring in new work so once your contract ends you will most likely find yourself unemployed. vso seemed to be transitioning to focusing on low paying high volume support work, and away from high skill work.


Best company to work for.  No complaints. Very family oriented.  Understands that sometimes life happens.  Always willing to work with employees no matter the situation. 

They really care about you and help you succeed. Good culture and fun people. They give you constructive criticism and make you do better in a good way.

This small company makes you feel like one of the key contributors to any growth or advancement it has. You truly feel like your work is making a difference in the bigger plan of the company

It's about as entry level as it gets, and entry level pay. No frills kind of job. 

No advancement 
corporate take over of another company, anyone who's been in that position before knows what to expect

Top Job Titles	Average Salary
Desktop support technician 63 salaries reported	$22.06 per hour
Network engineer 7 salaries reported	$138,500 per year
Cloud engineer 5 salaries reported	$157,700 per year
Depot manager 4 salaries reported	$62,500 per year
Devops engineer 8 salaries reported	$184,250 per year

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