call center representative

collection agent

bilingual call center representative

technical support specialist

customer service representative

Virtuoso Sourcing Group

 Now, I don’t wanna say they’re bad people but I’ve definitely have been mislead multiple times. Training wasn’t as long as stated when I signed up and felt lackluster, I was even mistaught a few things albeit minor. and the position I have was not described truthfully. I was told I would be assisting customers with various issues on their account, when in reality, my job is to call people and ask them not cancel their legal benefit plans. Management also seems disorganized, sometimes they take forever to respond, they’re oddly strict in some places and oddly lenient in others. You only have TEN minutes of break time total that you can use at anytime of the day, but this break time is for everything, bathroom, snacks, you spill something, you get an important phone call, whatever. You go over that and they dock your already not-so-amazing pay. Also, almost any HR problem I’ve had, has yet to be answered. I have had sick hours randomly get removed from my balance despite me not using them which I found to be quite maddening as I needed to use those hours one day but could not as they miraculously disappeared. Their programs, although easy to get the hang of, seem a little faulty as multiple times a week my system would crash or I would have to restart my entire PC. Sometimes, management can come off like they don’t care, for example, you can have something serious happen in your life, sure they may ask if you’re ok but what they really wanna know is how you’re gonna make up the time you missed for what ever serious matter you may have had. So, if you really need a place to work, it’s not bad, you’ll get by but don’t expect anything great. 

It’s an okay job. The pay isn’t great but it could be a lot worse. Training is a little unorganized and kind of confusing but you catch on eventually. The job itself isn’t terrible but you are mislead. You are told it’s a customer service job but in actuality you are trying to stop members from canceling or trying to get them to reinstate which kind of sucks because people get rude and annoyed and you were told that you were just simply customer service. It’s doable, especially when people just need to update their payment info but that is not always the case. The computer system is absolutely awful and your brain kind of feels dead at the end of the day after staring at a black and rainbow screen for 8 hours. Speaking of which, you get an hour lunch and 10 mins of bathroom or snack time throughout the day and if you go over that 10 minutes, you are clocked out and it’s docked from your pay. No 15 minute breaks, no quick 5 minute breaks, nothing. You are expected to sit at your desk all day. I do understand wanting to limit time away from your desk and supposedly there used to be breaks until “people started abusing them” but it would be nice to be able to use the restroom or grab a snack without having to stress out about it. Managers and team leads are pretty nice though, haven’t experienced anything negative with them yet. Overall average job. It’s a pay check 👍🏻

This is the cheapest company I have ever worked for by far. Since my interview I was promised a bonus back in December but they kept coming up with excuses as to why they are not paying them.  Like we haven't signed the contract with our client yet or we are negotiating one but 3 months later still nothing.They make you punch out for breaks too which can be tedious to always remember. The floor manager likes to hit on employees and talk more then he tries to do his job. If he doesnt like you or is jealous of you watch out he will be watching you to try to see if your doing your job more than others.
I do however like the collections supervisor he works hard and is always willing to go the extra mile to help someone. Their client however is not like that ADT security systems. That company is a joke and I would never refer anyone to use them ever. 
I would stay away from this company as they don't pay as promised and their compensation plan for third party collections is a joke.

This place was like being in the military you could not be a minute late they would take it off of your clock in time the drilled you like you where in the military the management is a joke joke they do not help they act like you should already know this stuff. Management was to busy with themselves you are partially in your own the employees helped each but management was a joke I have never seen so unprofessional disorganized unhelpful place in my life.. It is a joke then you have to pay for your own equipment. Idk.. I would just recommend really counting the cost before working at this place if you are not self learned and teach your self then really think about it because management is not help and definitely give you the run around. Think twice a lot of people doing training did not come back oh and their computer system is from  1980s horrible horrible. Slow will shut down on you all kind of stuff want take your password all kind stuff unbelievable. 

it was a great experience and i really learned a few things about over the phone communication/sales. I actually worked there five (5) years. I had a chance to be a team lead but before that it was definitely a great challenge for my personal life also. I started working when it was ADT and then it was Legal Shield but then i was part of third (3rd) party collections. I seen this place grow and i also grew as a new person to Phoenix Arizona moving here from Denver Colorado in 2015 but i started working there in late 2016. I do miss being around some of the people that was there but life goes on and it has been better and will get better for any individual who applies themselves as a hard worker who wants to strive in life

I started here when the job was trying new things. I used to hear stories about the bosses being horrible and the workplace being extremely toxic. Since I started, the focus went from the managers to the agents. Monthly potlucks, appreciation months for the employees, monthly town hall meetings, and having more frequent competitive contests with great rewards. The attendance policy is strict but that's at any other company that takes itself seriously. This is primarily a collections job and I recommend working here, but before you make that decision to work here, remember to ALWAYS bring your A game. They aren't fond of workers that are too relaxed or take "No" too easily on the phones.

What is the best part of working at the company?
You have a chance to earn gift cards. 

What is the most stressful part about working at the company?
You only get 1 ten minute break and your lunch is scheduled for you. So when those calls come in back to back and you used that 10 minutes or you had your lunch. Good Luck! 

What is the work environment and culture like at the company?
The trainers are friendly and a few managers.  The rest are shady. They have their favorites.

Honestly this has been the worst call center I have worked for. Whole company is unorganized, management is never around when you need them. They always want to take time away from you. For every little thing they want you to clock out if not they’ll take it away regardless. Make you work 10 hour shifts with no breaks other than 10 minutes of personal time you can use to step away or use the restroom. They expect way too much but offer very very VERY little pay. People don’t last here, multiple people quit weekly. This company is not worth it.

Vsg  was a horrible place to work management treated you like a dog they made false accusations . About their employees they went based off of how much they liked you instead of about how you did your job they played a lot.   they made  promises and didn't keep them up they or Shady they were rude they were very unprofessional I wouldn't recommend anyone ever ever to work here it is a horrible company it is the  benefits are horrible  the benefits are expensive is like an arm and a leg. They don't like gay's .

Run and do not look back the management is unbelievable horrible never ever ever get back to you or really help it is like you are in the military, you take so much in tht your mind is over thrown the manager never help you it is the employee the system is horrible never works never ever. Yeah it could be ok job if they become organized and not ran military style. It's so much I can say you are basically on your own working at this place.. please think twice before working here

Top Job Titles	Average Salary
Call center representative 34 salaries reported	$12.19 per hour
Collection agent 1 salary reported	$16.15 per hour
Bilingual call center representative 12 salaries reported	$12.90 per hour
Technical support specialist 4 salaries reported	$52,500 per year
Customer service representative 1 salary reported	$16.15 per hour

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