optician

optometric technician

optometric assistant

front desk receptionist

front desk agent

Vision Source

when i first started i was one of 2 employees. The other girl described how our boss ( the dr) was not a team player, was convinced he was always right, and was often disrespectful. I try to give everyone the benefit of doubt but i very quickly saw what she meant in both the way he treated her and certain ways he acted towards me. Shortly after i started the other employee found a new job and left. I was half trained, doing my job and the job of the employee who had left, and my boss would not help AT ALL. During once instance I was with a patient and my boss stands there with his hands on his hips and watches the phone ring instead of at leaat just taking a message...When there were 2 of us we did not see pt on Tuesdays, instead we cleaned the office, did insurance billing, appointment reminders, etc..So when the other employee left , with me by myself and half trained, my boss decides we're going to open to pt on Tuesdays now...So yeah double the work, half the help, 8 hours more worth of pt and 8 hours less of time to get anything done..But in the meantime I'm getting fussed at and in trouble for things i didn't have time to do (despite asking for help till I ran out of breath) things i rushed throu and halfway did, and even things that didn't happen at all that NO one did..but my boss being right all the time never took the time to check before assuming and berating me based on that assumption..And it seemed like everytime I would show him where he was wrong, and where what he thought had happened didnt, he'd go back to his office and spend hours looking for something else to call me out on, so he could be right about something I guess to make up for being wrong earlier ?? Idk..all I know is I came to this job from an e.r job..i worked overnights by myself, people have died, and it was still a thousand times less stressful than this job was.(I went back to the e.r job after this too) The job itself isn't too difficult, the hardest part being trying to navigate insurance companies and their language, and managing patients expectations of their insurance vs the reality. Some pt may be a little cranky but for the most part they, and the job itself were wonderful..The part that made it miserable was being by myself and having a boss who only wanted to stick to his job description..For example here at the hospital we are part of a team..yeah that team has a leader (dept head) but they are still a part of the team..we ALL pitch in where and when we can, and there is nothing that is beneath us, only things that need doing.

I have only worked for Vision Source for a few months, but I really love the location I work in. The training is great, and the rest of the staff and management have been very supportive, even the Doctors.The owner is a Doctor in the practice and is incredibly involved in all aspects of the practice. He makes a real investment in his staff, and it shows by the quality of people I work with. Everyone I work with is amazing at their job, and have been very kind and supportive to me. It is a diverse and friendly environment with very little drama. We have regular meetings to ensure that we all remain informed and connected. I really appreciate being in an atmosphere that combines health care and “customer service.” Everything about the Vision Source I work for has been absolutely stellar . The pay and benefits are competitive, especially our vision benefits. My work schedule is excellent; no nights or weekends, and we are off by 2pm on Wednesday! Our office is busy, but very organized, so it flows very smoothly. I can’t say enough about what a great place this is to work.

Friendly, efficient, and very competent staff. Staff gave patient their undivided attention. Day-to-day, the work load and the attention required by many patients proved to be stressful at times. However, the staff was cohesive and when time permtted we had a great deal of fun. Because this office sold premium lens products, we were constantly learning the dynamics of the latest lens materials and performance features. The staff were all supportive of one another. relationships were never adversarial. On the contrary, we continually encouraged on another. The most difficult aspects of this job were the ever-changing policies in vision insurance policy and the occasional patient who refused to cooperate or compromise. The most enjoyable part was the sense of accomplishment we felt when we accomplished the goals we set out for.

The best part of this job was I never had a typical work day. Everyday I was challenged with something new and exciting that challenged me to adapt and change the way I thought with every new project presented. I learned the importance of cross communication between different teams (ie. marketing-operations-legal), and how to work together toward a common goal. The hardest part of the job was being able to manage my time effectively with all of the ongoing projects I had at once while keeping consistent with my co-workers timelines. The most enjoyable part of the job was seeing the research, time, and effort I put into long projects be put to use for the company in an effective manner.

I was hired for a part time afternoon position. Most of the positions are full time but this one was a perfect fit for my schedule. The environment is great, it’s a small place but warm and friendly. I received all the training I needed while working and even had the opportunity to learn more when I asked. My coworkers were always kind, understanding, and very helpful. That’s how we were trained to be. I built great relationships with the patients too which made the job much more rewarding. My pay was great and they were able to accommodate when I needed time off. The doctors are also awesome and very personable, and patient when people make mistakes or need extra help. Overall, great place to work whether you have optical experience or not. It has its hiccups, but all places do. Management will always listen to and address your concerns or questions. Highly recommend!! 

The first part of training is listening to a three hour recording of a conference call where some guy tells you how to answer the phone. It's all a sales pitch - that could have been said in ten minutes. They are more concerned with "sealing the deal" than with the patients. I was only there two weeks and had multiple patients make comments on the phone about how the employees are nice, but the problems they are having don't get resolved. Most of the employees had only worked there for a few months, the longest I heard of anyone working there was about a year. That's a red flag. If you work in the medical field because you care about people, don't even bother working here. They only care about the numbers. The call center was shockingly filthy - dust and dead bugs all over the place. And the online training manual was full of grammatical errors. Just stay away.

PLENTY of work for you to do but won't pay you very much...
This is basically a corporate company whom manages the actual offices for doctors who pay this company a fee to tell them how to run the place.... Small company setup with big company quotas, yet without the advancement opportunities of the big corporate company.
Plenty of patients complained of insurance overbilling as well...
Also, there are no prices on frames so either a good memory or patience to walk back and fourth will be required...

I thought it was just my experience HERE, but I tried out another vision source practice and it felt about the same in terms of aura/vibe..... no soon as I walked in, a patient was complaining of their insurance..... I didnt even stay for the interview at that point.

What is the best part of working at the company?
Feels like family! Patient focused business, great hours, work/life balance!

What is the most stressful part about working at the company?
The business is well established but is growing rapidly, need good people to apply and join the team! More hands make light work!

What is the work environment and culture like at the company?
Hometown small business feel with high volume, high tech, up to date business model.

What is a typical day like for you at the company?
No micromanager, your responsibilities/daily goal/expectations are clearly defined.  Arrive 30mins before opening. Morning 5 min huddle, positive vibes all day, 1/2 hr lunch midday in awesome break room,  genuine help from peers, leave within 15 mins of close of business. No work/stress to take home with you.

Don't bother applying. You'll be better off elsewhere. There's no advancement really. Health insurance is straight up awful and expensive. The work culture is the worst, very "highschool" drama and everything is a secret with management and HR. Very good at making you feel lile they're listening and care but it's all super fake, you can't trust a word anyone says. Compensation isn't great. The owners don't care about their people and you just have to watch the doctors milk poor ederly people of their money and benefits. The training is terrible also.  It's ridiculously stressful but the frustrating part is that it doesn't HAVE to be stressful but no one can smartly schedule patients. I wish I had something good to say about them but I don't. 

This review is solely for the Bellaire/Eldridge office that has been there for decades. The business is family owned, and not much has changed since they bought the building. Antiquated equipment, as well as attitudes and mentality. Various vendors for healthcare and life insurance came through offering low cost benefits for employees and were repeatedly turned away by owners. Employees received absolutely no benefits, other than a free eye exam. Laughable pay (slightly above minimum wage) for back breaking work. Management very uninvolved, especially with angry patients. No back up for employees if customer is acting unreasonable, had several instances of this. Lots of favoritism and employees cheating the clock. Just a very messy place to work at in all.

Top Job Titles	Average Salary
Optician 36 salaries reported	$17.58 per hour
Optometric technician 30 salaries reported	$17.08 per hour
Optometric assistant 19 salaries reported	$15.17 per hour
Front desk receptionist 20 salaries reported	$17.90 per hour
Front desk agent 18 salaries reported	$14.44 per hour

Working at Vision Source: Company Overview and Reviews

Vision Source

Vision Source Ratings

Popular jobs at Vision Source

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected