room attendant

night auditor

guest service agent

housekeeper

breakfast attendant

Vista Host

Basically you're just a body so the manager doesn't have to work. More drama and he said/she said than highschool. Empty promises of raises, bonuses and promotions within the company. Absolutely no work/life balance unless you're the manager and can make your own schedule and consider it a miracle if you get the following week's schedule 3 days prior to it starting. Nepotism and favoritism at it's finest. If you do get a requested day off worship the manager because it more than likely won't happen again. Zero acknowledgement or appreciation. Micromanaged (by who? you'll never know anyone above the hotel level of management) to the extreme so if you've got an issue and the manager whom you have a 50/50 chance of getting ahold of won't handle it then don't expect it to be taken care of at all. If you want to sell your soul I strongly suggest you go elsewhere that actually pays halfway decent like it's competitors. Turn over is insanely high because of the poor employee treatment yet won't hire replacement staff. Paid holidays? Maybe if the mysterious gods above the hotel manager says it's ok and it might be 4 months later along with your direct deposit actually getting submitted. Be prepared for several irate guests yelling at you for putting them in a dirty room or there's not even a bottle of water to purchase. Expensive and garbage health care so better of not having any or finding private insurance. 

Above all, poor base salary. Regarding 40%+ bonus opportunity... Rolling budget ensures bonus targets move so that bonuses are not fully paid out. RevPar Index targets also change quarterly so that bonuses are not fully paid out. Expensive health insurance for a family. No 401k match. Small budget for entertaining clients and holiday gifts compared to your competitors. Minuscule marketing budget. Long and tedious weekly reports. Large monthly reports. Weekly calls with Regional Sales. Micro-management that leaves DOS with no autonomy and very little time left after servicing accounts. Cannot staff or hire for own department. Expectation that sales team needs to assist with complimentary breakfast weekdays and weekend in the name of "sales". In reality, sales team are utilized as bussers because comp breakfast is never staffed accordingly. Leanest budget (share hotelligence with other hotels, cheapest STAR, no travel budget for DOS). If you are an experienced DOS, the company is unattractive. If you have a full-service background and/or have worked for brand managed, the company is absurd.

I took a $6.50 pay-cut to come work here based off of promises by the General Manager. The General Manager reneged on ALL hiring promises. 

The workplace culture there is essentially if you cozy up to the General Manager then any mistake you make will either be covered up or minimized, while the exact same mistake will get other employees a stern talking to. The hardest part of the job was having a consistent schedule. It was either made out a month in advance, or the day before the last scheduled shift. Sometimes the General Manager wouldn’t release for upwards of half a week, and expect us to know the schedule. The General Manager also out right lied and lied by omission when she decided to terminate me.

It’s a phenomenal place to work IF you’re friends with the General Manager. If you’re not friends with the General Manager then it’s an awful place to work and you won’t last a year and you’ll be a scapegoat.

My favorite part of the job was leaving at the end of my shift.

What is the best part of working at the company?
The work you are performing. Of course, any hotel guest has the potential to be less than professional and courteous, but overall the guests are great and the work is fulfilling.

What is the most stressful part about working at the company?
Management! Some people are great at certain types of management roles and not so much others. Different types of people flourish in different types of supervisory roles. However, Management in a hotel is crucial. A welcoming work environment is crucial. Speaking to your "team" with respect and dignity is extremely crucial and some just don't grasp how to do that. 

What is the work environment and culture like at the company?
When you are initially hired you will be told that the crew is like family. They're right in one aspect. A lot of people will tell you that family will stab you in the back quicker than a stranger. This was definitely my experience.

No real positive: reinforcement or recognition to coworkers who do go above and beyond.
Negative workplace: some of the lead managers come off hostile or angry to any problem minor or major. and never there to support staff even when all agony breaks lose. 
repulsive/horrible communication: there are no clear set goals at all. and then looked at negatively when actions are not done. in some ways casting doubt on duties and responsibilities. also during moments of what should be a positive building experience for change its a negative review and hostile criticism and threats some acted on some are simply open threats. 
lack of repair, the team dedicated to maintenance do everything they can, but things can be left broken or not repaired in time some even leading to cosmetic problems  

i would recommend you run, run away from this place 

When I worked here I had moved from a similar position from another hotel, quite obviously they conducted things incredibly differently. Instead of training me on how they like to do things in their own company, they decided to talk about regretting me behind my back as future management candidate told me about it. They would speak supposedly about firing me and being annoyed I didn't "do things right" yet NEVER trained me on the correct way to do things. After leaving due to not feeling like my position was stable and dealing with a family emergency they decided to call me to fill in....AFTER my last day had already happened. I understand needing help but calling me after me leaving for primarily being mistreated was a big hit in the gut.

They focus on studios things like shaking hands and getting donations to “save children’s lives” when in reality all they care about with that dumb St. Jude’s thing is saving on labor. They don’t see that they’re helping “save children’s lives” but they’re hurting the lives of their most hard working employees, the housekeeping staff, by essentially taking food off their table and THEIR KIDS table.there is absolutely no structure and everyone in senior management has ten jobs. There is no clarity and they’ll get in you for not doing something but then you’ll talk to another GM and they tell you how they haven’t done that in years. It’s literally ran like a high school.

My Co-Workers R NOT supportive at all with any thing I do,   They just put me down & make me feel very unwanted N or around my workplace!!!!     The boss just lets them get away with everything but always yells at me when I am the one always doing my job & they R the ones just sitting around doing NOTHING but talking on their phones.....     I am always doing something or always busy but I am the one who always constantly is getting yelled at saying I am NOT doing anything but I will just deal with it

What is the best part of working at the company?
Peer to Peer training given which was helpful when others weren’t available to answer quick questions.

What is the most stressful part about working at the company?
There are so many reports that required of you daily, most seem to provide same info but in several different ways. Long hours are required just to stay ahead.

What is the work environment and culture like at the company?
Stifling and stressful most of the time. High demands.

What is a typical day like for you at the company?
Meeting after meeting and report and report. Deadline after deadline.

The company is really cheap and only wants to save a penny. The insurance provided is not worth anything at all. They only care about social media and getting good reviews anyway possible. You will work long hours because no one applies for the position due to the very low pay they offer you. There is no communication from line level to managers and from management to above property. Not a great company to work for. 

Top Job Titles	Average Salary
Room attendant 8 salaries reported	$14.38 per hour
Night auditor 5 salaries reported	$15.50 per hour
Guest service agent 8 salaries reported	$15.44 per hour
Housekeeper 1 salary reported	$10.00 per hour
Breakfast attendant 2 salaries reported	$19.00 per hour

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