account executive

field service technician

sales manager

business associate

warehouse associate

Visual Edge IT

Every day is an interesting day at Visual Edge IT for some rhyme or reason.  They seem to enjoy laying people off at crucial times like right before Christmas, etc. and it's always a surprise when trying to send someone an email and you get the notice that they no longer work there.  Doesn't appear that the CEO/Chairman cares, as our last Town Hall meeting demonstrated when he said that if you didn't like the culture at VEIT then go somewhere else.  Interesting choice of words from someone who should take constructive criticism and want to improve what people obviously think could use some tweaking.
 Depending on your team there is little to no mentorship.  Everybody is out for their own.  Depending on your position, there is no upward mobility.  This company is all about Sales Executives and the people behind the curtain like the Wizard of Oz are merely cannon fodder.  Raises are laughable now - it's like we're back in the 70's when getting a .25 raise was good.  I don't know about raises in the Sales realm but they get some good bennies like trips to fun places to celebrate their "wins" while we are lucky to get acknowledged on the Engage platform.
There are good people in this company- but it takes a lot of work to find them and when you do they likely are let go or leave of their own accord.  The people that believe in themselves are the smart ones who realize that they would be better off somewhere else.  They are definitely the ones that are keeping close tabs on all of their communications and keeping every email, communication, etc just to cover their butts in case they need to prove themselves.
Benefits are just "ok" but they have a good 401k plan.  Holiday schedules are fair- like 9 holidays and one floating holiday.  No reimbursement for school/certifications, they boast "learning programs" on our Paycor website but the courses are basically useless and for managers.  When asked about furthering employee's knowledge by upping their ability to seek higher education it was met with "don't expect that we're going to give you this opportunity and then you can just leave"  If your employees care about your company that won't be the case.



There is no culture here. People are out for themselves. Favoritism is rampid and cringe worthy. It's all about the people at the top. Behind the scenes seasoned engineers are underpaid, overlooked, and taken advantage of. This company says they want to keep employee retention rates low, but doesn't give raises on a yearly basis. When raises are given out, they are insultingly low. This in turn creates no incentive or motivation to want to go above and beyond. 

Communication is horrible between departments. Management makes no effort to communicate effectively to their employees. Expert engineers are given tasks and projects to do, and make recommendations for best practices given the amount of expertise in the area, which in turn are ignored, and then we are left to clean up a mess that could've been avoided. It's always an argument to get upper management to be onboard with correct procedures and best practices for certain tasks and projects. There is also no accountability for this at all.

Workload is generally pretty steady, which is good, but sometimes workloads are unrealistic and we are expected to do 2 people's jobs at once. When concerns are expressed to this, they are ignored. 

Overall -  the only benefit of working for this company is it's a good place to expand your knowledge level and grow in your expertise area, as the clients they have are good clients. But internally, this place is a mess.  They change things almost every other day, communication is horrible, expert engineers are taken advantage of and are overlooked, unrealistic work loads, insultingly low raises if any at all, best practices and recommendations not followed. I forsee this company being in a bad spot in the coming years at the pace they are going because all of what's wrong here is effecting the client base.

They give you little to no support
Software that no one knows how to use and just leave you to figure it out.

When you ask for assistance team memebers just give suggestions with no real help 

Engineers should also not be doing the whole entire project having to look over project documents that project managers should know the questions to ask what is needed etc 

Fault you when the project does not finish on time due to their help desk doesn't even do anything to assist either it is like your a one man show in a silo
 and have to provide them support as well 

Worse company yet 
My advice yes it is remote but you are stuck working longer than your 8 hours and then they do not want to compensate for it 

Run from this company if I could give 0 stars I would 

It is like when you start a job and within the 1st two days you want to find something else

Also for example they says use a tool BitTitan to perform and email migration but yet no one has any training on it just give you help documents no support from the vendor due to there is no number to call  then they fault you when things don't go right 

Like I said run from this company 

What is the best part of working at the company?
Some of the management staff were great to work with,  since they were from the company Axion Business Technologies that was purchased by Visual Edge prior to 2015.

What is the most stressful part about working at the company?
Understanding some of their business practices,  and having the compensation plan  changed constantly. 

What is the work environment and culture like at the company?
Stressful since it is all based on numbers needed to compensate for economic times, but for the issue with supply problems it was a very difficult time as customers could not get product to keep their machines running not a problem that was caused by visual edge, it was a nationwide issue through out the country.

What is a typical day like for you at the company?
To manage my accounts, and to continue on growing my base of business by increasing new accounts and increasing my revenue of business. Helping my clients with any issues that may arise and intervene when needed  to make sure that any issue was addressed in a manner that would benefit by clients and my employer Visual Edge.

What is the best part of working at the company?
Being able to work remotely, co workers are great and work as a team.

What is the most stressful part about working at the company?
Employees are not appreciated. You are replaceable at any time if it will save the company money. Favoritism is blatantly shown here. You know if you are and if your are not.

What is the work environment and culture like at the company?
Able to work remotely which is good. Management is poor. co workers work together as a team, but management wants nothing to do with your input.

What is a typical day like for you at the company?
Extremely face paced environment. Unappreciated even if you stay late to finish your work/ Favoritism is a big problem with this company. Too much management micromanaging.

Typically you are required to travel to worksite on your own dime first call. That may be local or 2 hours away. Mostly you have what you need to take care of customers but if you have to order anything that is a nightmare. Local management support is good but but beyond local management there is no support at all. They will lay you off at any time with no reason. They will discriminate against age, health care issues   if you use their benefits.  Use Benefits and you will be laid off. Beyond the local management, it is truly a hostile work environment at all times. The hardest part of the job is knowing what needs to be done to take care of customer but not be allowed to do what is needed. 

First off there is no culture. Most people are out for themselves. There is no community. No teamwork. No working toward a common goal other than lining the pockets of those at the top. The company doesnt believe in training or promoting from within. Managers add more work to your load and then question why your not getting it all done and how can you miss certain things. Upper management makes no efforts to communicate with the workers or get to know them. For a supposed technology company they are seriously behind the times with things like remote work or time off. The insurance is just ok. Some of the people are great and that is what keeps things going. There is no where to go but get out. 

Once Visual Edge merged with different branches across the country, it was made evident that many of the managers in the departments were given that position because of the people they know NOT because of their knowledge or experience. You become just a number to them while they continue hiring underqualified people who you're forced to train and eventually replace you. The worst part is if you're not in the sales department they do not care about you or your work ethic. You never receive any bonuses, any lavish resort trips, not even a positive affirmation for your good work. I am beyond happy to be out of that toxic place!

Initially starting was alright it's a stressful environment due to how fast based it is. As time progressed the comapny mishandled various issues including making myself take on 3 jobs worth of responsibilities while only paying me for 1.
After my former boss quit, management quickly became a nightmare, any issues we brought up were promptly shut down without consideration, any concerns were met with retaliation and hostility. Our normal processes were rearranged horribly and we were treated like we were kids.

Company had great potential at one point but now leadership seems to care only about money  as they lack a clear business strategy. Work load is unreasonable, redundant, and processes are constantly elongated. Customers are canceling services/contracts which is why I questioned longevity and growth prospects. Databases/CRM they have  are not user-friendly and there is constant changes of processes that are contradictory. Management talk to their competent employees like they are idiots! Overall stressful place to work for with all the unnecessary extra work to do that ends up making the company lose clients. 

Top Job Titles	Average Salary
Account executive 53 salaries reported	$53,981 per year
Field service technician 25 salaries reported	$25.59 per hour
Sales manager 18 salaries reported	$98,889 per year
Business associate 3 salaries reported	$121,667 per year
Warehouse associate 10 salaries reported	$19.25 per hour

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