massage therapist

spa coordinator

esthetician

nail technician

laser technician

Viva Day Spa

For the most part, everyone seems warm and inviting; tries to foster a culture of caring and seemingly helpful individuals if you can buy into their Stepford Wives model of operation/behaving.
Being a good person and a hard worker is rewarded with awful corporate politics; if they can't afford you on the payroll or you're not the "correct" skin tone shade, you will be blamed for things you did not do and be terminated (thus ruining my perfect work history) due to being the scape goat. Like other posters have said on sites such as Glassdoor, the front desk position is dispensable/disposable and isn't for those who have greater ambitions in life. The front desk job isn't difficult, but dealing with management is horrendous.

Management is overbearing to a fault. Take note Viva: Asking me how I'm doing three times in five minutes is not "good management". It only fosters feelings of paranoia, exclusion, and it truly felt like I was being attacked. 

I urge management to try to practice what you preach in terms of doing what is right, being truly caring, and doing its best. Whatever soul Viva supposedly had in the early beginnings of the company is long gone. I don't know whether it's an overcompensation thing bc it is women owned and run, but something is OFF with that place.

Also another note to mention: going by the words of early to middle twenty-something front desk individuals and people who aren't eyeing you 24/7 is a poor approach in gauging how a human being is progressing. It's insulting to allow a grown person to work their complete shifts and then blindside them with termination papers on how they "aren't progressing" (a complete fabrication) when you've literally met them TWICE and they are progressing just fine.

Although, with all the truth that I have just written, I'd also like to thank Lauren Spiers and co. at Viva Day Spa. You made it so much easier for me to choose between you and the more professional job I have lined up that comes with 1) higher pay each day 2) near 100% flexibility and 3) downtime to get other work done, and 4) tax deductions and a TRULY not fake, caring culture that wants me there each and every day. 

I actually would have loved to work at Viva longer, since a common running complaint was that you were chronically understaffed due to COVID and I would have loved to help out - that's what GOOD people do. Alas, that won't be possible now.

Thank you for teaching this minority woman exactly how she shouldn't be treated. And, truly, thank you for being the propulsion that I needed to go for this new professional position that I'm truly proud to be a part of/show off, and in leading me to complete my second bachelor's in order to not end up stuck in a senseless position. I see this as a teaching lesson and, thus, nothing is wasted.

Viva tries to always better themselves so come to them with honesty and a warm heart. It might not always be perfect and if you’ve worked in spa you know it’s usually not. there is some political and some favoritism. But over all it’s an inclusive environment that they strive and work hard for. I feel that there is room for personal growth at Viva and they do have financial growth as well. But experienced providers will find that it’s just a good place to coast and practice while making good money. During the interview it felt professional and plenty of questions specific to esthetics. I suggest being ready to hit the ground running and enjoy growing your experience with some of the medical treatments they offer. They have quarterly product and annual trainings and opportunities to advance and lots of company meetings to attend they keep you in the loop. Sometimes it could take awhile to get into the medical trainings but it was worth it to start offering more services. Some training is very repetitive so if you come in with prior experience be ready to be trained all over again to be able and offer advanced services. Lately in the last year turnover has been very high especially with the front desk. So don’t expect to make too strong a connections to the FD staff. They do have a sliding scale for commission for SP so you always have an opportunity to make more income they aren’t just saying that. It’s true. If you haven’t had experience in a busy spa or aren’t a fan of hard work, sweat and time management then this company isn’t for you. I worked there for two years had an amazing book of clients and was sad to leave. Time off was hard to get which is why most people left. I had the perfect schedule but it took time. You’ll be hired to work evenings and weekends most often then not. Takes a long time to get a preferred schedule so be flexible but it’s worth it. I found working 3-4 days was the sweet spot for work life balance and not getting burnt out. Full time employees would always complain about feeling burnt out and exhausted but that’s part of the spa industry and service. So have a personal plan to stay healthy on off time. Viva is a great business and they offer a lot and will continue to offer a lot. In the grand scheme of things I believe they are moving forward And will continue to be an amazing place to work. Hopefully it will only get better! 

Viva really strives to ensure that the Team is truly cared for.  It’s refreshing to see a company lead with compassion, while staying true to their roots in a growth phase.  The level of dedication to consistently use new marketing campaigns to ensure Service Providers have full books is truly incredible.  

I also really appreciate the multitude of Training opportunities that help the Team elevate their craft and stay up to date on market trends is truly unmatched.  Also a sign of a strong company is minimized turnover, while also creating pathways for internal growth to leadership.

Viva takes pride in the benefits offered and also adding new short and long term disability insurance is not something I’ve ever experienced in this industry. 

My absolute favorite part of Viva is the People.  So many experts that are professional and caring about their craft make it fun to show up and support each Team member and Client. 

 

Many service providers are very happy at viva, so if that's you, then go for it. But when it comes to front desk and managers, I would say majority were extremely unhappy. Front desk was responsible for way too many things for the pay they received. It felt like I was an assistant manager but got paid like front desk. It was impossible to get time off. Viva's marketing is too intense for the amount of staff they have; they have no front desk staff or call center staff to even pick up the phones. Front desk was clearly disposable, receiving no adequate pay, with EXTREMELY high turnover. They ask for suggestions on how to make it better but don't listen. I watched them create new positions within the company and hire tons of new managers, but keep front desk pay the same, if that says anything. They also don't promote from within, they will absolutely hire from outside. Overall disorganized and money hungry.

My time at VDS was overall not enjoyable. I had high hopes. They preach culture but do little to actually back that up other than scream it from the rooftops. Management is all over the place and changing all the time. I love most of my co-workers but there are several bad apples in the bunch who make things really hard on the rest of us. HR feels more like company resources rather than human resources. They listen and say they care but then talk to other people behind your back about what you went to them about and the responses are always sides to whats good for the company. Some of the service workers are not as skills as they should be and innjur guests and never get reprimanded. I felt replaceable. 

Working at Viva has been a rewarding and dynamic experience. The company fosters a culture of collaboration, accountability, and continuous improvement. Whether you're in operations, aesthetics, or corporate, you’re surrounded by driven individuals who are passionate about their work and genuinely care about their co-workers. The culture is performance-driven but supportive. People care about doing good work and helping each other improve. It’s competitive in the best way—everyone’s trying to get better together. If you’re someone who likes structure, feedback, and being part of a strong team, you’ll thrive here.










I work on the corporate side at Viva Day Spa + Med Spa, not as a service provider, but I feel fully connected to the heart of the business. One thing I can say with absolute certainty: they hire to their core values. The culture is intentional, kind, and full of integrity—and it shows in every part of the business.

From day one, I was promised a role that would be exciting, full of learning, and open to growth. That promise has held up. It’s definitely a "you get out what you put in" kind of culture—if you're curious, hard-working, and motivated, there’s room to grow and a lot of support along the way.

I genuinely look forward to coming into work every day. That’s not something everyone can say, and I don’t take it for granted!

What is the best part of working at the company?
The pay is best that about it 

What is the most stressful part about working at the company?
Making sure all appointments are done ok time when it is busy 

What is the work environment and culture like at the company?
It's very bias if your male therapist for working this company you can get fired for any  complaints done by a female client  there is no double standard  when it comes to it so if you work make sure you have another job and not make this your main job 

What is a typical day like for you at the company?
Go into work making sure you have your supplies for the day and making sure you do your soap notes for each client

What is the best part of working at the company?
Great hours, skincare lines, benefits 

What is the most stressful part about working at the company?
Cattiness, vindictive co-workers and managers

What is the work environment and culture like at the company?
There's a lot of gossip. Unfriendly employee competition. Employees are often absent. Employees constantly complain and speak negatively about mgmt and the way the business is ran. Employees often don't take lunch breaks. 

What is a typical day like for you at the company?
My days were often booked and joyful. I kept to myself and just did my job, took care of my clients.

I'm fortunate to have found a really great place to work. My coworkers have become my extended family, and management and ownership works so hard to make sure we're happy and have the tools we need to succeed. 

The facilities are beautiful and pristine, and I'm so grateful to work for a company who's provided transparency and unceasing effort to ensure our safety during Covid. They've invested in so many extra protective measures which make me feel very taken care of and safe coming to work.

Top Job Titles	Average Salary
Massage therapist 25 salaries reported	$69,380 per year
Spa coordinator 12 salaries reported	$21.00 per hour
Esthetician 12 salaries reported	$78,333 per year
Nail technician 4 salaries reported	$58,750 per year
Laser technician 5 salaries reported	$74,000 per year

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