field service technician

sales representative

installation technician

technician

customer service representative

Vivint

company itself: 
what this company represents is mediocre product and deceptive schemes that leads you to dealing with angry customers not knowing what they’re actually paying for ranging from geriatrics to somehow non-tech savvy individuals that dont know how to function the equipment they have nor even the phone they pay for. 

pay range:
i will say the starting pay is average but its not livable thats for sure but the pay increase is appealing if you have the patience to work through the company

Promotions;
as i observed multiple individuals most people that moved up seem to work there 7+ years in supervision positions and some of them even applied twice and three times to get in there. but on rare occasions where someone is a fast learner they were able to move upward but really only staying in the “front lines” taking calls after working for a year. but as far as i can tell the people that are in these supervising/executive positions started in a time where the training implemented now didnt exist which i will say is commendable because it is a lot to learn but nor did they have to experience the oppressiveness of both trying to perform perfectly and meet training requirements while still learning the system and all the products. 

management:
management is understanding only because they have to. i would say youre lucky if you have some sort of management that actually cares how you feel after a bad call with a customer. 
but i will say they are there to help you  as thats their job but that table can turn once they see your stats underperform even after already helping you and they see your call stats/recording that were from PRIOR to helping you they wont even consider that youve already went over with them theyll still write you up and threaten termination despite those mishap/recording came prior to the lecture/advisory that had with you.
overall feel a sense of apathy coming from them just because they didnt experience the same training as today… im not sure.
NOTE: To transfer yourself youd have to wait 6 months to even move to a different position which is ridiculous 

Workculture: 
if youre working from home they are STRICT. they have a strong expectation if youre working from home you will feel somewhat alone as this is a work environment online and not really a space to socially interact, but theyll deny that and say its okay to but really its only in short instances in team meetings when they say a corny joke. 
but overall working from home is a pro in itself just expect to be watched by big brother if you start underperforming in your stats and have the over-looming dread of losing your job because of that no matter if you treated and solved the customer with care. the expectation of working is a bit much as they expect you to work every minute on call for example: if you have ONE minute of work left in your shift you are expected to be on call so you could get another that could last you another 15min-an hour. but thats the lack of self respect theyre seeing if you have. 
 —
working in office: working in office is great but i think it depends on the location youre in. you get included meals,drinks and other snacks and access to mini activities. that environment itself is way better than working from home and in case you get stuck and not sure how to navigate theyre system theres supervisors there to help physically. 

hardest part the job:
stat management, this job cares more about your stats than your actual performance
they do not care if youre performing well with customers and solving problems. if you dont make enough sales, if you dont have short timed calls, if you use spare aftercall time to finish up stuff, if you hold the customer longer than TWO MINUTES, if you start working a minute after than what youre supposed to. you will be given warnings, you will be written up and you will have the constant threat/dread of losing your job. so if you have anxiety this place is not for you. 
overall disappointing but expected coming from a corporation. 
another thing is dealing with geriatric/ non-tech savvy individuals that dont even know what theyre paying for so alot of the time they have false expectations, not understanding what theyre doing and proceed to get mad at you. and overall just make you question as to why they even bought this if they dont know how to function their own phone properly. 
another thing is im glad i didnt work from home, i would’ve probably felt more depressed if i had to deal with this alone and sure youd have supervisors to “be there for you” but being therr for you is really only giving you advice rather than being empathetic to your situation. which is ironic considering how much they push that idea for customers but somewhat do it for you on a professional level. 

most enjoyable/easy part:
is using the system itself to guide and help the customer. although it is not 100% effective nor efficient theres always a sort of exception to everything and that exception happens about 30 percent of the time with these calls here. theres also tool they have within the system itself that help you how to do certain things so its very nice. 
i do really enjoy working from office as there’s activities and included food with variety. 
you also have more interaction with people there. 




Having worked for this company for 3 years, since before the changeover to Vivint from APX Alarm, I've certainly got some stories. 

A field service technician is responsible for repairing issues with systems and installing new systems when a customer specifically requests. You'll be in the field, you won't see any coworkers for at least one month at a time (i went for 6 months once without any contact) and spend long hours on the road. Your coverage area could be hundreds of miles - and the duration between jobs is often figured "as the crow flies", so if you're driving the speed limit you'll be working behind schedule most of the day. The time you are allowed to spend onsite with a customer went from acceptable to laughably short over the last year - it was not uncommon to wake up to a schedule placing me in three different cities within a 3 hour time window. I did this in a personal vehicle for 9 months before even receiving a company car. put over 35k miles on in that time! You'll need a time machine, as you'll often have 2 1/2 hours to install an alarm system in a customer's home. Good luck. YOU are responsible for storing and keeping track of the company's inventory, so unless you have a pretty sizable garage it WILL be very quickly overflowing into the rest of the home. Using your home as their storage space is Vivint's way of keeping their costs low without having to compensate you.

When i began, management generally consisted of former Field Service techs who worked their way up through the ranks. These guys knew what it was like in the field, knew the issues, knew the problems. Over the last year (at least in the Central US region) they've been systematically replaced with outside personell, very few of which have ANY experience with the alarm industry! I ended up with a 'lead' technician who didn't know the basics of an alarm system, and a regional manager who was a career bureaucrat - also with no industry experience. Durations per job were chopped to save $$$, perks were systematically removed, and everyone was written up for something arbitrary at least once in order to keep the workforce 'liquid'. 

Now to the benefits - the health system is actually very good. No complaints there. After some rumbles of unionization from various regions, Corporate began issuing 100 dollar "Soda Cards" every three months as an extra 'perk'. Too bad they don't allow any time in your daily schedule for lunch breaks - a practice that is actually not allowed in most states. Expect to be eating a lot of granola bars and fast food on the road, as you won't have time to stop. Uniforms - the 'uniform store' has been out of stock for the last 2 years. I've been wearing the same 2 pairs of pants for 2 years. What a joke. 

Pay - I went for about a year and a half at the beginning without any sort of performance review or raise. Imagine my surprise, 3 years later, when i discovered that i was making about 7k LESS than the national average. 

Expect phone calls at all hours, which you do not have the option to refuse. Expect to answer emails once every hour, weekend or not. Expect to pay about 50 - 100 dollars every paycheck for 'personal miles' for your work vehicle @ .40 cents a mile because the software mapping system is so poor. Expect company vehicles to drive down your street "checking up on you" - especially if they suspect you of 'union activity' -  at whatever time they choose, scaring  your significant other. Expect to be cleaning up after a lot of "slammed" accounts - this seems to be the new thing in 2013 for Vivint - the summer sales team in our area impersonated members of a competing alarm company, and managed to finagle about 20 of the people in my hometown into a new contract while they were still stuck with their old company. 

The last straw for me was having the police department waiting for me at one of these 'slammed' accounts wanting a statement. Past that point i decided that working for the company had become a liability, and there was no need to continue on. 


For someone with no industry experience whatsover that wants to get their foot in the door in the security industry, Vivint should be viewed as a last ditch alternative to ADT. Get out after 2 years, and you'll make a lot more money elsewhere. Don't buy into the "corporate culture" stuff - that may work well out in Utah for the college kids, but when you're by yourself in the field dressed as a pumpkin for 8-10 hours a day you won't be seeing ANY of it. 



 



To start things off, this company is like a pile of sneaky snakes. The way they do things is super dishonest and they trick people into signing contracts that they do not know they are signing...not to mention, the workers then have to deal with it after when the customer calls in frustrated and then we have to pay for it. All while the company CEO is getting rich. I know his son (I grew up in the same city that he lives in) and he is super stuck up, greedy and he's not nice. Like father like son I guess. Second thing...you will never succeed in this company and you will constantly feel like you are not appreciated for your hard work and trying to help the customer and ACTUALLY FIX THEIR ISSUE, not just sugar coat it like most of the reps do. There are certain requirements we have to meet in order to not "get a coaching" and meeting this requirement is the way we make our bonus money. Well, I was in the troubleshooting department and my biggest issue that kept me from getting this bonus money was sending technicians out. We have a "flow" we have to follow for each call and each problem and at the end of the flow with certain issues, we are instructed to send technicians if the issue has not been fixed with the equipment. Often times people get lazy and instead of going through the entire flow, they will just send techs but not me. I promise you when I say I followed EVERY SINGLE STEP in EVERY SINGLE FLOW and I did each one carefully and thoroughly but it still seemed like for every few phone calls I took, I had to send one out to fix the security system. Then every week I would get yelled at by my supervisor. It is NOT my problem that Vivint has super cheap equipment that they charge hundreds of dollars for just so they can get rich. It's not right that I (the hard-working rep) has to pay for it. It is super unfair. When I started training, we were always taught that the customer comes first and our goal is to make them happy but yet, there have been multiple times where I have tried to do that and my supervisor literally yelled at me because I spent some extra time making sure that everything was on their system and account correctly. Like they teach one thing but then do another thing. Actions speak louder than words. 
This next thing is more annoying than really the companies problem but it all comes down to the company just wants to be rich. Vivint has call centers in Columbia and the Philipines and these people LITERALLY CANNOT SPEAK ENGLISH and they are so so lazy. I am in tier one (I troubleshoot panels and sensors)...Oftentimes I get calls where people need help with cameras, thermostats and door locks. Well, that is tier two's job which is a step up from me so I call over to them to transfer. Half the time it is someone that does not speak English and half the time they refuse to take the call and make up some dumb excuse that the issue is something I have to do when I promise you it is something we are supposed to transfer the call for.  But, they are just lazy and won't accept the call. Sometimes I get so frustrated I just transfer the call anyways because there is actually a policy that if tier one tries to troubleshoot a camera, door lock or thermostat, they can get in big trouble. Also, many of the worker's within vivint transfer calls to you and do not explain the situation fully and so you think it is one thing but when you actually get the customer on the line it is a totally different thing that the last rep should have done but they are just lazy and do not want to deal with it so they lie about it just to get off that call.
The last thing I want to talk about is harassment. I was harassed by a supervisor in my department many times at work and also over social media to the point where I changed departments and had to completely block him. There were multiple other supervisors that constantly saw it happening and I also told two of them and they did absolutely nothing. Save yourself lots of headaches, unfairness, and dishonesty and do not work for this company. To say the least, as soon as covid-19 passes and more jobs are available, I will be quitting.

Having worked for this company for 3 years, since before the changeover to Vivint from APX Alarm, I've certainly got some stories.

A field service technician is responsible for repairing issues with systems and installing new systems when a customer specifically requests. You'll be in the field, you won't see any coworkers for at least one month at a time (i went for 6 months once without any contact) and spend long hours on the road. Your coverage area could be hundreds of miles - and the duration between jobs is often figured "as the crow flies", so if you're driving the speed limit you'll be working behind schedule most of the day. The time you are allowed to spend onsite with a customer went from acceptable to laughably short over the last year - it was not uncommon to wake up to a schedule placing me in three different cities within a 3 hour time window. I did this in a personal vehicle for 9 months before even receiving a company car. put over 35k miles on in that time! You'll need a time machine, as you'll often have 2 1/2 hours to install an alarm system in a customer's home. Good luck. YOU are responsible for storing and keeping track of the company's inventory, so unless you have a pretty sizable garage it WILL be very quickly overflowing into the rest of the home. Using your home as their storage space is Vivint's way of keeping their costs low without having to compensate you. They don't pay you for having park their vehicle in your house.

When I began, management generally consisted of former Field Service techs or Summer guys who worked in the field but they don't know nothing about run a company  everyone was written up for something arbitrary at least once in order to keep the workforce 'liquid'.

Now to the benefits - the health system is actually very good. No complaints there. After some rumbles of unionization from various regions, Corporate began issuing 100 dollar "Soda Cards" every three months as an extra 'perk'. Too bad they don't allow any time in your daily schedule for lunch breaks - a practice that is actually not allowed in most states. Expect to be eating a lot of granola bars and fast food on the road, as you won't have time to stop. Uniforms - the 'uniform store' has been out of stock for the last 2 years. I've been wearing the same 2 pairs of pants for 2 years. What a joke.

Pay - I went for about a year and a half at the beginning without any sort of performance review or raise. Imagine my surprise, 3 years later, when I discovered that i was making about 7k LESS than the national average.they treat you like illegal immigrants and pay like working at taco bell.

Expect phone calls at all hours, which you do not have the option to refuse. Expect to answer emails once every hour, weekend or not. Expect to pay about 50 - 100 dollars every paycheck for 'personal miles' for your work vehicle @ .40 cents a mile because the software mapping system is so poor. Expect company vehicles to drive down your street "checking up on you" - especially if they suspect you of 'union activity' - at whatever time they choose, scaring your significant other. Expect to be cleaning up after a lot of "slammed" accounts - this seems to be the new thing in 2013 for Vivint - the summer sales team in our area impersonated members of a competing alarm company, and managed to finagle about 20 of the people in my hometown into a new contract while they were still stuck with their old company.
the company lack on a good management people with experience because they hire a bunch of  young college student.

For someone with no industry experience whatsover that wants to get their foot in the door in the security industry, Vivint should be viewed as a last ditch alternative to ADT. Get out after 2 years, and you'll make a lot more money elsewhere. Don't buy into the "corporate culture" stuff - that may work well out in Utah for the college kids, but when you're by yourself in the field dressed as a pumpkin for 8-10 hours a day you won't be seeing ANY of it.

What is the best part of working at the company?
Job stability..full time hours are guaranteed with the steady workload

What is the most stressful part about working at the company?
The unfair performance metrics each person is forced to meet per month.

If you perform any type of work at a site and someone else goes back within 30 days it counts against you,no matter what. So if the customer suddenly decides to add something else to their system, breaks something and needs it replaced,etc..it all counts against the last person who services.

You are held to unreasonable sales quotas. Youre told by management that the phone salesmen are directed to restrain themselves to a certain degree to allow you to meet your numbers..this is not the case. Salesmen will regularly get greedy and push for all upgrades they can to meet their numbers or just make more commission leaving you to scramble for yours. When reporting to management about it they clearly did not care.

Salesmen consistently overstate the capabilities of the system to make sales and expect you to follow through with the install, making for very awkward and sometimes hostile conversations with the customer as theyve been told one thing by the salesmen and are excited for the install. So now if you have any shred of honesty you have to explain why the 7 cameras sold will not work at the range designated from the security panel as well as the same for many of the other automation devices vivint sells. The system was originally designed for 1500sq ft houses and despite knowledge of the systems capabilities they will promise everything working for a 3000sq ft+ location. As before, when reporting this to management,they do not care.

If installs dont happen for any reason..cust reschedule, equipment is not a fit for the home, or they dont like the end price, etc..that counts against you as well.

I could go on. Do not work for this company unless you have no other option.

What is the work environment and culture like at the company?
Very fake.

Everything is brought across in an overly positive manner, which is awkward at first but welcoming all the same. Over time you start to see that the forced positivity is intended to offset the extreme negativity and stress associated with the monthly numbers scramble as well as other things.

Management will act concerned about any issues reported to them but rarely follow through with any real resolution. Sometimes this is due to little real authority and tools on their part, but mainly lack of concern from upper management. They typically adopt an if it aint broke dont fix it stance while smiling and encouraging you.

What is a typical day like for you at the company?
Trying to furiously complete any job orders asigned to you with all speed you can muster.

When work orders are assigned the call center personnel are supposed to determine how much time is allotted to each order based on certain criteria. They do not. They regularly mismanage this in multiple ways, chief among them was assigning minimal time allotted to a job that clearly would take a few hours to complete. 

And of course it counts against those monthly stats if youre not completing work orders in the time allotted.

I worked for vivint for a few years just ending my stay there this summer. They prey on the elderly, i am ashamed to say i worked there. They recruit college kids to do this job offering them quick and easy money. They have a whole pitch and sales system in place that they use to con people out of their money. They knock without licensing, they have complaints all over the united states, they use outdated awards and magazine excerpts to show people they are "trustworthy", when in reality, the person standing before you at your door ready to take money that day and have a shady technician from Utah(using his own car as the company is too cheap to provide vehicles) install it the same day, has actually been trained for about a day before getting your personal info and running a hard credit check against your credit. Beware especially if you live anywhere near Tampa. This section of the company used to be platinum and was bought out by vivint. It's a shady business and if you are a person trying to apply for this job, keep in mind they will offer you a lot of money and a "backend check" in October. Mine was in the negatives. I owed vivint at the end of the year. This company is predatory, on college kids, on families, and customers. Stay Far away from this company. They lock you into a five year contract that you have no hopes of ever escaping and raise the prices on you on a whim. Service techs that repair your system if something goes wrong can usually only get there within two weeks, so you may be looking forward to going without monitoring for 2 weeks at the bare minimum if something does happen. They dont pay for your city permit or even discuss it with you, the police will fine you several hundred dollars for not having this while operating a security system. Vivint isnt even allowed to do business in some states because of their record with customers. The worst customer service possible and usually if you have a problem, you can only talk to one person, who is usually conveniently not there. This company should be brought up on fraud charges.  Do not work for this company, they will work you 6 days a week from sun up till sundown with only two excused absences a summer. You work whether there is lightening, heat in the triple digits, sick or not. They don’t care. If you miss a day of work it is a $100 dollar fine out of your check. People have been robbed while doing this job because they put you in horrible neighborhoods whether you are male or female, with no supervision. It’s all commission based so most reps can go weeks without a paycheck whether they have a family or not. Ive seen coworkers go homeless, lose their car, not be able to make it to court cases etc due to not being able to take time off. The management are the shadiest people you will ever meet. The company takes a group of people or an “Office” and moves them to different parts of the country to keep them away from family or friends that might convince them to leave. This is all strategically done to keep their reps under lock and key. You DO have to pay for these apartments that they force you into. Plus utilities, they aren’t doing anything to help you. You will also never move up in this company regardless of what they promise you. Good luck to anyone brave enough to work here or use this system. I worked here and it ruined my life.

I was told by so many people to not do a call center but the pay drew me in and I'm happy I didn't listen to everyone. Vivint is a really good steady yet flexible job. They will work around your school schedules and supervisors will work to help you get time off when it's needed. The pay is also super good. You get paid $13/hr then can earn up to a $2 bonus an hour if your call metrics are good. You also have other opportunities to get bonuses such as having a customer use a referral code you sent them ($75/referral used) or getting a friend to apply to Vivint ($100/person).  Their cafe food is to die for and they always bring in the best food trucks. I wouldn't say the work itself is overly "fun" if you're not a tech nerd, but it is satisfying when you resolve issues for people. Sometimes you do get yelled at and have to deal with angry customers, but most the time that anger is directed at the company, not you--you just have to keep a level head and do your best to help them. Summers are really crazy, with back to back calls, but after summer things slow down and you'll have a downtime of about 3-6 minutes between calls, sometimes longer in the winter. ((I once went 55 minutes without a call haha.) That downtime is especially helpful. I used it to get homework done or you can put your mic on mute and talk with your coworkers. Speaking of which, the people at Vivint are all really nice and chill. It's mainly college students but you also get to work with a lot of older people as well. Your schedule will remain whatever you request. It does not change weekly like some fast food places. Time off is pretty easy if you're part time. It enables you to move your hours around to most nearly anything you want as long as they approve it. I work 3 days a week for 6 hours-Tues, Wed, Sat. (They require you work one weekend.)  This way if I need to go on a vacation shift I'll move my Saturday hours to one of my days off and get a 4 day weekend which is pretty nice. If you are unable to get approved time off, then you have to use your attendance points (10 until you're fired,) but those roll off every 3 months so most people can afford to lose some points here and there. I'd say the biggest downfall of the job is sitting so long, but I requested a standing desk so that helped a lot. The system you use also takes a lot of getting used to, so just know your first couple weeks will be a struggle but don't stress it. No one knows what they're doing at first. Just ask a lot of questions; the performance specialist and supervisors are more than happy to help you. Another difficulty is customer escalations, but that's a given in any call center. You just have to realize most the time they are angry at the company, not you, so just keep a level head and hear them out. Supervisors can take them if they get too bad, but with each escalation you'll know better how to deal with them. You also get used to talking on the phone. Starting out I was the worst at taking phone calls but now they're a breeze. Overall Vivint is a good steady job that pays the bills. Its definitely not for everyone but if you're a hard worker and open learner it's an easy job. I would recommend it to any college student looking to make good money.

Vivint is a great idea. But many of the customers are senior citizens who don't know how to turn off their computer, let alone POWER CYCLE THEIR SECURITY SYSTEM. I have had multiple times where an older person has called in and their alarm is literally blasting and they can't remember the verbal password because they have dementia and we can't assist them. How are they supposed to get the alarm turned off? And people get charged for false alarms if the police get dispatched. They still have older systems that we aren't even trained to troubleshoot and they are so outdated that if they want to have a decent security system they will have to upgrade. I'm not a fan of the product because if ANYTHING goes wrong with a customers system, they have to take it all apart and put it back together. Many people don't have time and are scared to mess with wires. We just assist them over the phone with it. And when all else fails (after 30 minutes of having the customer power cycle the panel and nothing else is working) we send out a technician with a $50 fee. Not to mention I talked to probably hundreds of people who had a 3rd party tech come out (not employed by Vivint) and they damage the persons home. And if someone decides to cancel their services and the system keeps beeping/going off, we can't even assist them because they are "no longer our customer and they own the equipment so they can do what they want with it" but it's INSTALLED into their homes, wired through the walls and drilled into their doors. We can't even send a technician out to uninstall. Often times we are the burden of bad news. And then the customers fill out a survey after talking to you (usually they are frustrated with the product, but they blame it on you) and that effects your stats. And the programs provided for us to work with are very unorganized. We have to have a sticky note on the side of our regular notes and create our own format and copy and paste it over and over again. It causes unnecessary stress. Oh and you HAVE to mention the survey every single phone call which the customers hate. It makes us sound like robots. There are many flaws with the system. But there is free food, a nice break room, and good benefits. I had a good trainer and it's not the PEOPLES fault that the product has serious flaws. Over all I enjoyed working there, I just didn't like that they kind of take advantage of certain customers and that the product is great for people who are cool with taking the system apart and basically being tech savvy, but it's not for everyone. They don't accommodate to all of the customers needs and in order to leave they have to buy out the whole contract which is sometimes 5 years. 
The work environment is nice but if you don't know anybody, they aren't very inviting. 
PROS- Free meals

CONS-Short breaks, unorganized protocols that change everyday, management is not in sync with each other so one manager will tell you a rule, and another manager will have a completely different response to the rule and tell you that the rule doesn't exist. Leaving people confused on what they can do regarding taking lunches and breaks and so on.

This company is amazing to work for if youre a salesman. I mean even as an installer the only way they appreciate you is if you upgrade upgrade upgrade! If you’re not making revenue on top of fulfilling your installer duties you’re expendable. Over the phone sales reps create a package with the customers over the phone but expect you to go to the site and secure the financing and close out the sale and if you don’t you don’t get paid. Half the time the only reason something cancels is bad salesmanship before you ever meet the customers. I’ve had sales reps instruct me to sign documents in place of customers in order to proceed with the install. The sales reps are just evil slime and basically throw installers at half sold jobs and if one sticks they make upwards of 350 per sale and you make so much less despite being onsite for hours and sometimes days. They don’t pay you hourly unless youre a service tech but the pay isn’t great for them. Installers get paid by the piece so per camera or panel or sensor etc. this basically forces the need to upgrade or sell more product the cust doesn’t need in order for you to make a decent paycheck. They track your hours but only pay you the hourly wage( they never made it clear what it was) if you make more off the hourly than by installing that week. I’ve made as low as 200 one week despite being onsite at jobs that fell through for 60 hours that week trying to save them and get the customers discounts in order to do the install. As a installer you’re required to drive your own vehicle with little reimbursement for gas or wear and tear. Scheduling constantly packs your schedule with stops so far away from each other or out of your service area that you end up being late to half your stops even if you’re speeding through them and make it impossible to have a lunch break in between unless you can stop at a drive thru and slam that meal down  on the way to the site. There’s little room for advancement unless you’re the managers best friend then you can be the asst manager. But if you try to transfer they won’t even submit your request if you’re a good installer and if you’re not too good they’ll fire you for the audacity of wanting to progress your career. They ship you 10s of thousands dollars worth of equipment and require you to keep track of it all and store it even if you don’t have anywhere to put it and will constantly randomly audit you with no notice. The only way to make any money is to be an amazing salesman so you can upgrade equipment or work60+ hours a week. You do all installs in your own there is no team member who can help you because they’re slammed getting cancellations too. Tech support is a joke and when you’ve finally installed your third or fourth system for a customer with dementia who thinks she’s being targeted by her ex husband with chemicals and was sold this system despite not knowing how much it costs or what she’s getting herself into, maybe you’ll hate yourself enough to quit haha

When I first joined Vivint I thought that I had found a great company to work with. The employees were nice and they seemed supportive at first. When I was going through training I had a baby, which should be an exception for missing some time during that. That is the first time that I was given an ultimatum of either finish training or be let go. While I wanted to stay home and support my new born baby and my wife, who was a first time mom, I needed to go to work in fear of getting let go. They promised me that I would have plenty of time off when I was done finishing training. When I finally finished training, I did not get the promised days off like I was supposed to and was in trouble for taking time off. Again I faced a bad standing because of my desire to be with my new born.

When I was hired I was promised the ability to move up in the company quickly. After talking to a lot of people working there that was a promise that again did not happen. Moving up in the company is extremely hard and is based off of how good of a friend you are to the person hiring, not based off of their performance. 

Talking to customers all day I learned a lot about how little Vivint took care of their customers. By locking them into contracts and by not being flexible with payments it made it hard to keep my own values as they were trying ti push us to sale on each call. I had people calling in with some serious issues like someone breaking into their home and I was told by my management to pitch new products to them because if they spend more money then they will have a better experience with us. They, management, tell you that having the customers pay more is a benefit for them, the company, and the reps. They make it seem like buying more equipment, that is expensive, is the best solution. I had a family who were struggling to pay because one of their children passed away. Vivint looked into it but because the 24 year old did not live with them there was nothing we could do, but I also had customers who lost their job get more help than someone who was trying to pay for a funeral. 

The integrity of Vivint is in question because of the promises that they make and then never follow through with.  Customers receive promises from sales reps about an extended return window, which for most customers the return window is 3 business days. This creates a lot of confusion for the customer and reps since they only have a couple of business days then they are locked into a  contract of thousands of dollars. Sale reps also promise discounted equipment and many other offers, which some customers even have in writing, but yet we won’t honor them due to the customer being outside their return window, or something like that. 

Overall, there are a lot of things that I disagree with, with the policies and procedures that Vivint “follows” because they are more about making the company money than taking care of people. 

Top Job Titles	Average Salary
Field service technician 44 salaries reported	$26.45 per hour
Sales representative 115 salaries reported	$89,354 per year
Installation technician 59 salaries reported	$57,256 per year
Technician 9 salaries reported	$58,611 per year
Customer service representative 4 salaries reported	$16.75 per hour

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