car sales executive

automotive technician

automotive mechanic

automotive service advisor

lot attendant

Volkswagen

This being my first position in the auto industry but not my first in the service industry, i could say it was a comfortable and constructive environment in which i was able to really learn a lot about the industry. As a technician i was often given the opportunity to attend schooling and keep myself constantly fresh on trending new products and issues. finally i was given the opportunity to leave the garage and move up and handle customers (much more my specialty) and was sent to a three week shadowing program in which i was extensively trained in the new point of sale systems and high intensity customer situations. i really appreciated the chance for all this schooling and privileges the company offered. the only downside to the position i had was the hours or schedule was not flexible at all and there was no real sense of job security, ive seen a good number of valued employees get let go for no reason. 
A typical day at work would include welcoming customers, writing them up, signing over liability to work on said customers vehicle and going over possible legal matters, arranging transportation needs, dispatching work for my twelve technicians and keeping track of that work relative to certain customers time tables and expectations, upselling recommended services to customers; if customer is paying then i have to contact said customer with estimates and explain the situation in a detailed manner that one without mechanical background could understand, if warranty i have to make sure all background specs and requirements are met on the vehicle so that it is within the warranty parameters ( mileage, date of production, inspection in cause of component failure), if internal i must speak with my sales or service manager and find the best course of how we need to file this issue to have it paid correctly for accounting. once all of this has taken place i will approve the work and find out how long for parts to arrive and to be installed and will relay info on to customer. finally if a vehicle is finished i will contact said customer and have them come pick up their completed vehicle. but before they arrive i must make sure all paperwork is properly organized in my system before they sign to have the car released back to them which sometimes can turn out to be a difficult situation when you have multiple forms of payment on one ticket. lastly the customer picks up, i explain to them everything done and about their next in service date and the services that will be performed and about pricing.
I dont have much bad to say about the job other than the lack of security and the non flexible schedule but i can say it was an extremely rewarding one. it was extremely fufilling to go home at night knowing inhad made a difference for someone that day, yes sometimes there are those that simply cannot be helped, but for many others i was to bring a smile to their face and get them back on the road, and as an auto enthusiast this always made my day as well.

Overall, the working enviornment is wonderful. I currently work in the business office where I've grown close to my co-workers. As for my direct manager, I have the most respect for her. 

My typical work day starts with checking if mail needs to go out or who it needs to be directed to. 
After that, checking for customer refunds as well as scanning the daily deposit to the bank.

The rest of the day varies based on priority of projects and time of the month. If it's near end we are closing accounts, making sure things have been paid, sending them to our corporate office for processing. 

Next, would be if there are dealer trade amoung other dealerships to make sure that they get processed in a timely manner. Of which I am responsible for. 

Then, the first part of my day would be over and moving onto other tasks. Receiving cash, scanning invoices, processing deals before they are sent up to the corporate office. 

All of which change by day and importance. 
More is done throughout the day, and I would be more than thrilled to express everything in further detail through interview. 

I started as strictly reception and from there, I have learned to refund customers for parts, dealer trades, processing, other various dealership functions. There has always been something new for me to learn and to take on as I grew. 

Managemnt is exceptional. My direct supervisor is very understanding of daily life that can interfere with work. But also pushes all of us to be the best that we can be at our given job. 
I've never felt as though I couldn't go to her with a question regarding my work, or go to her with outside distractions.


My co-workers are exceptional people. Each of whom teach me valuable insight into the car business. They are my "work family".
Not only are they are patient and understanding, but we can all get along famously. 

The hardest part of my job would have to be directed towards customers. In the event that I cant answer a question, or help with a concern, I feel as though I have failed them. However, I will do everything within my power to solve the issue or answer the question,
I aim to please, with customers/clients/staff/management/ and even myself. I strive to be the best that I can be. 

The most enjoyable part of my job would have to be, just being a part of such a great team. I enjoy my work, enjoy my co-workers, get along with management. It's very refreshing to be employed at a place you feel welcomed. Hearing customers on the phone saying and complimenting me on my customer service, that I've been of the most help, solidifies that I'm doing the right thing.

Although I may be looking for greater growth opportunity, I will not be able to say that I wouldnt be as valuable without working for Kuni. 
I have respect for the people I work for/with, I just need to be in a place where all of my greatest talents can be showcased and exercised.

There is no such thing as a typical day at work for me, my job title does not reflect my daily duties very well. because i am an hourly worker it allows me to apply myself wherever needed to get the business moving. i am guaranteed to do maintenance, updates and recalls, wheels and tires, diagnose rattles squeaks and other small complaints and operate our computer programs that monitor work and contain our repair files i work with vwhub online, shopwatch, adp, shopkey ect. however at times i will take the responsibilities of the porter and remove cars from the lot to other storage lots, clean/detail vehicles, clean and organize the dealership, or the responsibility of a dispatcher to direct work and maintain and even work flow around the shop. i also keep the shop up to date with masdif compliance's and many other general maintenance's to the building, if a coworker is unable to locate something or just doesn't have time the responsibility generally falls to me to get the job done because they know they can trust me, my direct manage may seem unorganized from the outside but i feel from many conversations that the service manager is doing the best with what he has, he genuinely cares for his employes and there well being, customers seem to adore him, general management has the power to get things does but is not in the middle of it enough to truly understand what is needed and how things operate, every facility is different. lastly the highest management, the owner i think is too far outside his own company, he does not seem to have a very good relationship with many of his employes and doesn't appear to value them for what they truly are and what they do for his company.  as for these last bits i will make it short the hardest part of my job is trying to keep the hundreds of vehicles and coworkers all satisfied with the origination and operation of the dealership. The most enjoyable part would be the satisfaction of solving a customer complaint the very first time it comes to us and in a timely manner. to please the customer

Review passdowns from previous shifts for continued accurate communication. Ensure excellent start up of production to set a positive pace for the shift. Communicate with all levels of leadership immediately for any important items that need immediate attention. Always strive for zero injuries, zero downtime, zero scrap, maximum process capability. Address any and all quality concerns, especially supplier quality.
Never trust anyone but yourself when it comes to verifying quality. Never let any supplier cut corners to meet their goals, same goes with internal departments. Always make decisions base on hard data that can be defended if any issues come up. Data should always drive the process. Data does not lie, have bad days, data removes the human element that can cause decisions based on emotions, gut feelings, guesses, and incorrect theories. These can cause the process to quickly go out of control and loose capability.
Management is a great diverse team. They bring many talents to the company. Diversity is alive and healthy which makes for a strong team. My management is very approachable, non judging, open minded, and generally a great team. The time I've been there I've seen them let employees fly as high as their dreams take them.
At times, when suppliers are having very difficult times with quality and processes its hard to see them so frustrated with no way to help them with their processes.
Most enjoyable part of the job is being able to make sure that any and all parts that I'm accountable for that go into the vehicles is the absolute be, perfect. Preventing questionable quality parts from reaching the production line.The most enjoyable part of the job is the people and my counterparts on my team. Great professional relationships lead to great quality and overall passion for producing the very best product available. 

A typical day at work would be me and the parts managers receiving stock/ special orders, Finding the correct spots for the Volkswagen, Audi, and cust. special orderd/ recived parts. After that i would usualy Re-stock Oil, Fuel, and air filters On the shelves. Then, help the parts managers locate parts from a web-based "parts" system, collect the parts an deliver to the technicians. Invintory management, car lot clean up, sweep, dust, disinfect stock room of VW. and Audi parts department, re-stocked Bg. products, Stocked/ delivered / inv. tires to Vw. Audi and used car techs., delivered mail throughout the dealership, drove custumers to desired destinations while their car was in for service, as well as pick up Custumers. I learned a lot about how to take inv., to drive and operate a fork- lift, find technicians a correct part needed from their typed request, and most importantly to no matter what, keep a positive attitude in any work situation, etc. My co-workers were friendly and quit helpfull for the most of the time. The hardest part of the job was knowing what certian car parts did and exactly where they go, yet i was able to look up a part through thier computer system ETKA, locate the part and bring it to the vehicle it was intended for. Another hard part of the job was keeping it, i did what was asked of me and then some, was respectful with custumers, asked others if there was anything that could be done, had no issue working overtime, and was laid- off considering the hard work i put in with custumers, co- workers, managers, and other business, and the dealership i was one of the employees reducted by force. The most enjoyable part of the job was getting to interact with the custumers on a personal level as well as making co-workers treats to keep the positive attitude going in our work place.

I enjoy my current job, I love working with people and always want to try to make their day better! My co-workers are amazing and I enjoy working with them. Although, I feel like my manager is slightly unprofessional and really lacks communication. It does make my job harder and is upsetting at times, because I only want to help and contribute to my team in anyway that I can. I feel like I need to be on the same page as everyone else. My job is very challenging, I work with a system called Auto Alert. I am the only one in the dealership that does what I do. I reach out to past customers who either bought, leased, serviced from us and try to repurchase their vehicles. These are what we call "cold" customers. I've sold over 140 vehicles and have taken in vehicles for our pre-owned lot. My goal is to make 80 plus calls and set aside two appointments a day. I deal with a lot of different personalities and even though, it can be harder some days I like to look at as growth and its benefiting me. The hardest part of the job is when its gets to the fall/ winter season. A lot of people want to save money for the holidays and wait until they get their taxes. That is a slow time for me. I do enjoy times where it has taken me month and months to get someone in, i am consistent in following up with my customers and I do not like to pressure anyone. When I do get to finally set the appointment and they end up getting something newer for cheaper and they're overall happy with their experience at Atamian. I've gotten a lot of " Thank you for not giving up on me and being patient! " I find that very rewarding because you can hear the difference in their voice. Also, the dealership is happy that we are keeping in contact with past customers and making business with them a second time.

At the beginning I really liked this dealership as a place of employment.  They had a good pay plan and the coworkers were pretty good.  During the interview process the sales manager and the general manager were excited to have me on, as I have lots of sales experience.  I was told there would be extensive training as I was new to car sales.  On my first day I was given access to the keys for all the vehicles and I was told to test drive all of them so I could understand what I was selling.  After that I was told to "shadow" some seasoned employees.  That was the extent of my training.  I finally caught on to the basics of how to sell and the process necessary.  The company has such little traffic coming through the door that you were lucky to talk to one customer per day on average.  I did come to learn, unfortunately that the ethics of this "christian" run business were anything but christian.  I caught both of my direct managers in lies.  We weren't given access to the prices of used cars because they could gouge the customer that way.  They would routinely call the employees, coworkers and customers curse words behind closed doors and were complicit in the harassment of the female employees about what they wore, how they looked, how attractive they were and what they would like to do to who.  There was a heavy homophobic culture there calling people, whether staff or customer, homophobic slurs.   I saw them lie and cheat to get deals done.  It was the single worst work experience that I have ever had.  I don't know if it is the car business in general or if it was their "old school" approach but if you are considering working there.  Don't.  It's not worth the time, stress or lack of sleep.

I worked for volkswagen  for 7 years with no potential to move up, They have paid process engineers to design pitches (work loads) set for a certain tack time all across the plant when upper management themselves didn't know our line ran faster than the others when our buffer was low. Management constantly speeding up the line passed the tact times that our processes were set up for by our process engineers, Team leads getting attitudes and supervisors telling team members they COULD NOT use the restroom. Human resources representatives telling me to my face I should only need to ask to use the restroom once per shift and this should only happen once a month. (we have 3 ten minute breaks and are there 12 hours+) During these 10 minute breaks it takes 2 or 3 minutes to walk to the restroom, 2 or 3 minutes to walk back to the line and we are expected to be back at the line a couple minutes early so we are there when the line starts up. During these short breaks eveyone is trying to use the restrooms and usually they are full. Last but not least, the company does not want to take responsibility for team members that are injured on the job if they don't have too. I had a shoulder injury, MRI proved it and the workers comp doctor VOLKSWAGEN sent me to denied it was a work related injury (which it was) and sent me back to work with injuries doing the same stuff I was doing before moving around 350+lb axles.  I finally decided to walk out one day when I was given a hard time about going to the restroom to go number 2 after being there 7.5 years. (and I swear on my soul the only times I asked to go I really had to go) I don't have the ethics to lie or go mess about and use using the restroom as an excuse.

Coming in and working with Volkswagen of Clear Lake was in all honesty 50/50. 

I had my good days and I had my bad days also. Working in a Car dealership isn't the EASIEST job (depending on your position) 
being a Service cashier, i was the First face customers saw and the Last, making sure they experienced great if not good customer service. 
My rolls in my position were :
- Help answer phones
- Help assist customers to our refreshments/ waiting room
- Booking vehicle tickets 
- Excepting monies / payments
- Filing customer documents
- "Receptionist" 
Working with a co-worker who helped switch shifts and also if the day was busy, helped up front with me at the register desk.

My experience with my manager(s) had their up's and down's, but over all I enjoyed being apart of their company and working in a good work environment, had good relations with  other employees, including Parts, & Sales. 

The hardest Part working at the dealership was trying not to be overwhelmed by (unfriendly) customers. Trying to meet their needs, making sure they left the place with a decent customer service from all employers. Having a line at the Cashier desk while trying to Book the Tickets properly, applying the correct Discount(s) to pleased the customer, having Multiple service adviser come up at once. I would have to step away for a bit to catch a breath, then come back and continue my work.

Overall being with the company for 2 yrs. I experienced a new way of cashier/ customer relations / service. Caught on with the job within 2 weeks first starting out. 

I would recommend this job to those who are looking for a challenge but also a fun place to work with and meet new people.

Had to be there early every day, and leave very late. 12-hour shifts in that type of production job (i.e., a lot of heavy lifting and very hard work) was just too much. My entire body ached every night when I would go home, and was even worse when I would wake up the next day and have to 'force' myself out of bed, hardly able to move, and still get there on time every day. And, every day, I DID get there on time. I learned very little, as there was not a lot of need for mental agility. It was just, plain and simple, physical labor. The men whined more than the ladies did. Most of the men were 'filthy-mouthed' and 'amoral',except for the management, and a couple of them were extremely disgruntled. The worse part of the job was standing there when the line was down due to bad seat covers or the inability of the employees to keep up with the demands of such laborious and unfulfilling work requirements. They were extremely tired and it was 'obvious' that they were sore and in a lot of physical pain every day. Not only did it show in their faces, but some of them would whine and gripe from morning to evening, for 12-hours straight! That was when they were not consoling themselves with lewd discussions that should never be allowed in a work-place environment. Even those who 'attempted' to remain 'positive' were dragged down into the mire by those who complained all day. The most enjoyable part of the job was the pay. It was great and it was the only job I have had in a while that paid enough 'after taxes' to make me feel like I was not going under for a change.

Top Job Titles	Average Salary
Car sales executive 77 salaries reported	$93,507 per year
Automotive technician 34 salaries reported	$32.78 per hour
Automotive mechanic 8 salaries reported	$34.73 per hour
Automotive service advisor 14 salaries reported	$80,285 per year
Lot attendant 13 salaries reported	$18.92 per hour

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