software engineer

account executive

sales representative

senior software engineer

director

Vonage

Having worked there for 3+ years, and having held positions in various departments, I can say, there was a sense of inclusion in the company. They did actively listen to input & ideas, and realize the importance of employee feedback, whether positive or negative. The management had an open-door policy which seemed to work well. 

The offered a fairly decent benefit package, and from time to time would look for better employee plans, while leaving you the choice to participate. As far as company plans go, it wasn't terrible.

The environment could be stressful on a daily basis, due to it being a high-volume call center, however, the company knew this, and would take measures to ensure you had available outlets to talk about it. These being, manager conferences, including one-on-one feedback & coaching sessions with supervisors.
The overall floor supervisors for each department were understanding, and would work with you during situations, if need be.

They also gave yearly bonuses & quality-of-life increases, as well as yearly employee evaluations, usually resulting in pay increases, depending on performance. In my opinion, the fair way to go, instead of everyone getting the same increase, regardless of their performance.

You also had the opportunities to learn a lot of tech, including everything you could learn about how phone calls are made using traditional land lines, cell phones, and of course, Internet-based phone service, as this is what Vonage is; Internet-based phone service. Precisely; Voice over Internet Protocol or, VoIP for short.
But, you also had the opportunities to learn about the intricacies of networks, routing, servers, etc. Your co-workers were sometimes your best teachers, and just about everyone there enjoyed talking about tech. 

There also were bi-yearly shift bids, and if you didn't like the current one you were working, you could apply for a different one when the time came.

As far as company perks, there were quite a few: 
You were provided with a monthly meal card with a sizeable balance to use as you saw fit in the on-campus restaurant, which was an Aramark quality restaurant. There were plenty of food choices to suit just about any dietary need, for breakfast, lunch, or dinner, as well as desserts galore. 
They offered an employee-paid gym, which you could use any time during business hours, whether you were working that day or not. They offered an employee wellness plan, which included one free yearly flu shot.  
There were yearly company picnics, which were fun, as well as smaller events on campus throughout the year. 

They really gave a sense of; "Look, we know it can be a stressful job, and we appreciate you doing your best every day, so here's some things in return." kind of vibe. 
Although, at the end of the day, after all, it is a business, as you're expected to conduct yourself in a professional manner.

The only real drawbacks were the customer surveys & their employee VIP rating program, which when implemented, came down pretty hard on employees during customer calls, for even the slightest infraction. This resulted in a lot of good people being let go for what really should've resulted in a coaching opportunity. 

At any rate, a decent place to work. And, if you put in the effort, you could advance yourself to different levels or departments.

I was hired by Vonage to work primarily with software created by one of the companies they've recently acquired, of which there are quite a few: TokBox, Nexmo, etc. I was a DevOps.

From my perspective, working at Vonage seems nice on the surface, but if you scratch the surface, major problems show up. The office is nice, and the majority of the individual employees are friendly and helpful. There's a lovely catered lunch every day, and there's unlimited PTO (with managerial approval, of course). All very good.

However, in my experience, Vonage (or at least its SF office) is still very much recovering from its many recent mergers/acquisitions. There was a large amount of "brain drain"; I was there less than a year and saw quite a lot of people, including major thought leaders, depart, leaving the company with significant loss of tribal knowledge. Worse, there seemed to be few if any standardized/enforced offboarding procedures designed to perform knowledge transfers— I had to push for this sort of knowledge transfer myself.

Vonage may stabilize from the results of these mergers; however, more troubling is the rigid, opaque, and sometimes mercurial managerial culture. I spent the better part of a year on a team with little to no guidance from our direct manager. He felt like an "absentee manager". As a result, my team was left to define our own priorities, build our own agile process, and generally manage ourselves.

Finally, the company hired a new manager purpose-hired to manage our team, who immediately deigned to significantly change our standards and processes for no good reason. The new manager also played favorites almost from day one; I was targeted for harsh criticism, treated coldly, and talked down to despite being a senior, mid-career technologist. I brought up my concern, but I was not really confident that my complaints were being heard. Therefore, I left.

I was with Vonage for 3 years starting out in the Sales Dev Rep role. Responsibilities were were to call out on prospects who submitted info requesting a quote, qualify the prospect and get them to a Consultant who will proceed with the sales cycle.

Moved up to consultant quickly and as a consultant, Vonage presents a great opportunity to grow as a sales professional and develop strong inside sales skills. Consultants receive warm leads and depending on the number of seats the prospect needs covered, the sales cycle can be pretty short.

Workplace culture encourages reaching out to management and senior consultants for help and feedback. Occasional company outings. Flexible working hours and lots of potential to work from home.

As with most any sales position, times can get tough during summer and holiday months. During these times it's on you to put in the work to reach your desired results. Management spends a lot of time analyzing competitor offerings and discussing new features so while they can be a sympathetic ear, if you're not disciplined with a strong sense of self-management, it is easy to get frustrated with Vonage.

Overall, great place to work, everyone's a pleasure to work with and compensation/benefits are very competitive. Biggest room for improvement would come with management listening to what their reps are hearing/experiencing with customers vs using data and statistics to drive sales strategies.

Tech support division is very poorly managed. Policy and process documents can be difficult to come by. The treatment of salary vs hourly employees is night and day difference. Vonage salaried employees get "unlimited" PTO, while hourly get stuck with measured PTO, at the usual 2 weeks. Vonage's unofficial position on Work from Home is, it is not preferred. While salaried employees mostly get free reign on whether they can work from home or not, hourly employees are not allowed. Right now, Vonage seems to care more about acquiring new companies and technologies, than taking care of their current employees. The various offices are all treated differently, so there is no equality in their locations. The Denver office is the red-headed step child of the company, in comparison to a lot of their offices that have received upgraded buildings, with LOTS of amenities and features. The Denver office is literally just that, an office. There are snacks provided at our office, but it is mostly junk food, in comparison to other offices, that have full service kitchens with monthly food credit, included in your pay, ALONG with snack bars on every floor and in most departments. Other locations don’t get this benefit.

Vonage operates in a hostile, chaotic, and mismanaged environment driven by weak leadership and zero accountability.

Management is ineffective and reactive. Direction changes constantly, expectations are unclear, and employees are blamed for problems created by leadership’s own lack of ownership. Transparency is a talking point, not a reality.

The culture is openly hostile, particularly toward women and senior professionals. Unprofessional behavior is tolerated, concerns are ignored or minimized, and speaking up is punished rather than addressed. HR exists to shield leadership, not protect employees.

Remote work has exposed how broken the organization really is. Meetings are relentless, pointless, and poorly run, replacing actual decision-making with endless calls and shifting priorities. Productivity is destroyed by constant interruptions, vague directives, and leadership posturing.
Morale is low. Turnover is high. None of this is accidental.

Advice to Management:
Stop pretending this is a people problem. It’s a leadership failure. Cut the meeting noise, establish real accountability, train managers on basic professionalism, and fix the hostile environment you’ve allowed to persist — or expect the attrition to continue.

i was a customer care representative in between college semesters working one summer there. i was one of the good ones because i was nurtured right. they have Vonage university that trains you for a total of 5 weeks before you are all by yourself on the phones. it was nerve-wrecking at first because it was my first CSR job ever, yet i did well. i credit management, particularly my team's supervisor and "SME". the facility is great and almost state of the art during my tenure. it had a helipad, gold course, F1 racecar indoors next the kitchen where they had a sushi chef and they gave you lunch credit every month...wow!!! i am very proud of my accomplishments here because i thought i would suck fro my lack of experience going in, but they really know how to train and that helped turn me into one of their stars. thank you Vonage for a good work experience. "Kudos!"

Clock in set up all the materials at the kiosk. Your are to never sit down and you politely ask every that walks past Are they interested in lowering their phone bill or get their by advertising getting 3 free phones only to pay for the service of 9.99. 
 As far as the management aspect, it was very unorganized but my manager had a lot on her plate running so many stores on her on. When I did my interview she practically hired me before I sat down good. Working for Vonage is the most easiest job you can get and they let you go just as easy if you don't sell those phones. 
 The Hardest part of the job is trying to get costumers attention for them even to listen to you to try to explain the the deals and without them saying no and walking past. Some of the costumers know avoid you at all cost just because they don't want you talking to them. 
 The enjoyable part of the job was meeting new people because I worked inside of another store. I loved the atmosphere where I was. I didn't have to pretend to be someone I wasn't and everyone was very nice.

Lots of micro managing.  Also make huge promisses on the ease of moving up within the company but is flat out not true.  All though promotions used to be internal, they made a huge shift to only hiring from outside for closer roles and management roles. Constant change in your duties and your approach to selling.  New CEO came in and has done wave after wave of lay offs.  More concerned with getting more "of the customer's wallet share"  and stock prices than they are with customer satisfaction.  They offer lots of perks that excite you when being hired but they only do that because they know the jobs suck and so does management. 
That being said there are some cool Perks: Baseball games, Reward dinners, huge parties for Sales kick off and christmas, Ping pong, video game room, massage chairs, Free breakfast on Fridays, Free pizza on last day of the month, Yoga class once a week, Lots of free Vonage gifts throughout the year.

I worked at Vonage full-time and had high hopes for the business. Over the past year, the environment has changed leaving employees uncertain about the future of the business. All signs lead toward a possible sell but who knows?  Despite the constant reiteration of making Vonage a destination place to work, Human Resources who's leading these initiatives couldn't be more disconnected from the people.  It's an all new staff in HR that has not taken the opportunity to understand what the employees really need to encourage employee loyalty. It's like they go into their bubble then come out with ideas expecting employee excitement but unfortunately, they keep getting it wrong. 

The departments work independently and the department leaders or more focused on making each other look bad than actually doing the right thing for the business. The departments lack collaboration. Vonage has some of the best dev people, except like HR, they are disconnected from the needs of the client and the customer experience. 

There was a time when Vonage was indeed a great place to work.  Not the case anymore.

Both of my supervisors would miss their 1 week window to give me feedback on my technical support calls with client.  They both tried to give me papers with the wrong dates on them.  I would sign the paper with the actual date I was signing the document, and the first manager would get discard those papers, and give me correct paperwork.

The last manager I had there would come up with new policies, and tell me I violated the policy on the call.  I knew I had not violated his policies, but I could not understand how he had a call with me doing so.
Then I happened to notice the date of the calls he was playing back.  I verbally reported the incident to his supervisor who told me he would talk to him and tell him he had to use calls within the time frame of my counseling.

When he did it again, I wrote an email and sent it to personnel.  They set a mediation for him and I with personnel, but then cancelled it after I submitted my 2 week notice.

I should have rated him a 1 but he knows his stuff so I rated him a 2.

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