business relationship specialist

member services representative

manager

relationship banker

network operations technician

VyStar Credit Union

I spent a year with this company.  It was an interesting experience to say the least. They market themselves very well in all aspects. Recruiting emphasizes the benefits package and prospective annual bonus. The company bonus turned out to be 1/8th of what it should have been due to the companies set goals that were not met, which also were out of the "employees" control. Schedule flexibility is nonexistent and goes through a "system" for all requests. My hub manager was great, however the overall workplace environment left much to be desired. There were monthly team meetings and random after hours team building events (which were paid out of pocket). Which wouldnt necessarily be an issue, but there was no daily interactions with team members due to constantly being on phones so the environment was very sterile. As a Member Services Specialist you're looking at back-to-back feed in calls with an unrealistic expectancy to keep a low handle time, build member relationships and upsell loan products along with asssiting with the customers initial inquiry. Although training lasted 8 weeks, it was inadequate to prepare employees to complete these tasks was inadequate many of the new tasks you're presented with daily. The pay rate was okay, but the work load and job duties were too much for the pay they offer. The continuity between the 20+ systems they have you use is challenging and makes the job even more mind numbing.  Angry members requesting to speak with management were basically denied requests due to "management" in que refusing to take calls. I dont regret the experience because I learned what I don't want in a company I work for. The job itself isn't bad, but the poor training and outdated systems make it harder than it should be. If you don't live in Jacksonville and are hoping to move up with the company be prepared for a battle, in my 1yr of experience  there wasnt a lot of opportunity to move outside of the contact center or a member facing role (although they claimed there would be).  They are focusing on making cutbacks financially to accommodate not meeting financial goals as the customers expense and as a Member Services Specialist.... Good luck with that as you are the first point of contact. 

I have been a VyStar employee for over ten years. I have learned so much with this company. I wanted to become a Teller, but the interviewer suggested working in the Call Center. That was a bonus back then - it paid more to start at the Call Center...but the wage is the same now....I have had several positions here. I believe that my wage is fair. We get an annual bonus based on the company's performance at year end. We get annual salary increases (depending on your individual performance). It's fair. In my current position balance with my home life and time off is good. I've heard for others in other departments that it's harder to take time off, but that's not an issue for me. We have three different medical tiers to choose from, I have the most basic for self only which is about $21 a check...for dental about $11 a check...vision...about $5 a check....I believe that Vystar's wages are higher than other local credit unions...for example a loan disburser here makes about $19 an hour (the wage may be more now)...but a loan disburser at Community First starts at about $15....A Call center and branch position starts at about $14.92...A branch supervisor...starts at about $40000 annually ....same for a call center supervisor...Vice President's at branch level are tiered too...starting at about $55000 a year.....The branch life is good place to start...you have to reach a lot  of goals though...If you are a go getter..this is right for you.....Many departments have goals...but I think the Branch staff have the most goals....for non exempt employees..you have a 30 minute lunch....Vystar also offers tuition reimbursement..$2000 annually, discounts off the YMCA...there are constant promotional opportunities for  leadership roles in the branch level.....and many get this position who have never lead a team before perhaps because they are top producers and meet loan goals.

I took this job based off lies. I was told we get bonuses, lots of support from other departments, easy advancements, great culture, etc. Let me start by saying, if you have a family (children specifically) this is not the place for you. VyStar doesn't care about emergencies. I called out for an issue related to my child and I was written up the very next day. Management will tell you "unfortunately, if it's not planned,  we have to give you an occurrence. " Micromanaging is on another level. They clock your time by the minute which affects your adherence. If leave during your shift because you don't feel well or and emergency came up, you will get written up. There is absolutely no sympathy. If you work in the call center, be prepared for the worst job of your life. The pay looks good initially but you're required to do so much different tasks that other departments should be responsible for. If you have to call other departments, they'll answer with attitudes and even refuse to assist. The managers get upset when a member requests to speak with them. Again, you're severely underpaid for the workload expected. The company is extremely cheap and don't provide necessary equipment needed. They'll give a headset that makes your job at hearing and talking nearly impossible and a monitor to use but you have to provide your own computer/laptop. They will penalize AND write you up for equipment issues. Call center Assistant Managers sit around all day Micromanaging and don't even know how to answer basic work related questions. At VyStar, expect back to back calls with not even 3 seconds between calls to even sip water or breath. If you have follow up, managers get on your case because they expect you to be on the phone for your entire shift. It's surprising that they expect employees to work every Saturday until the last call, which could be 8pm. I could go on and on, but it's too much to list. 

A typical day at work consisted of opening new accounts, performing account maintenance, processing credit card and auto loan applications, problem resolution, and member education. 

While I was only at VyStar for a little over a year, I enjoyed my time there and I learned a lot. Some through training classes, but a lot from on the job training. That would be my main complaint about the credit union because that can be hard to deal with when you have a customer sitting there staring at you from across your desk while you search for an answer to their question about their account or loan...not fun! 

There is tremendous room for growth if you're up to the challenge. The compensation was great for me, benefits are inexpensive and good, upper mgmt is visible and accessible. 

Hardest part of the job is meeting your loan goals because you're dealing with people's credit challenges at the same time. 

The most enjoyable part of the job for me was being able to help people with whatever their request was. I also really enjoyed the holidays. They celebrate everything, Halloween costume contests, Christmas trees in all the branches, etc. It made for a fun working environment. I'd still be there if I hadn't had to move out of the area for family issues.

My experience with corporate level employees was excellent and everyone was always very professional. 

I worked in a branch, however, and the employees and managers were anything but. Managers were constantly late to work and the first to leave at the end of the day. They never supported the branch employees at all, especially not during busy times, instead pushing all of the workload onto the employees. Training was a joke. I was thrown to the fire in front of members to just kind of figure it out as I went. This is people's money, not something you should just try to "figure out". 

Managers took several breaks throughout the day as well as an hour lunch break while the rest of the hourly employees only had one 30-minute lunch, even on Fridays working from 7:30am to 6:30 pm. Again, managers only were at work for about 7 hours. Just a terrible culture with terrible people who don't care at all about the members. 

You could spend two hours with a member at your desk and just need a breather to clear your brain for a moment from the difficult loan or account that you were taking care of, only to be told that there's a lobby full of members that still need help. So you're pulling all day and not even able to take a lunch break because of the lack of help from management who still takes their hour long breaks. 

The relationship specialist role is clearly designed to have the branch employees to do the most work with lowest pay you wear many hats your week is split up to be on the service line  formally known as the teller line where you are expected to do anything a member wants up there while having a constant line of members on top of being understaffed while also having high turn over rate running a branch with only about 30% of the people fully trained in all areas because they are the only few who haven’t left! They have taken the front desk away from every branch you are expected to stand with a clip board and write  names down and pass them along to those at a desk to get members signed in while we await to receive tablets until then we just suffer in chaos yet the tower has game rooms sleeping pods etc and the branches come in and deal with chaos everyday! Just for the branch mangement to paint a happy picture that all is great as long as numbers are met. High stress high anxiety postion  while being micro managed 24/7 benefits are good but it does not make up for the daily tole this job puts on you.  The turn over is at an all time high. Currently looking for other opportunities this job has taken a toll on my mental health due to the stress and anxiety of the position. 

Working here feels like observing a long‑term experiment in operational entropy. Processes exist, but mostly as theoretical concepts. Systems fail in ways that defy both logic and physics, and the internal response is usually to blame the nearest inanimate object. Leadership communication ranges from vague to contradictory, often within the same meeting.  

Technology is a particular adventure. Critical tools break without warning, stay broken for unpredictable lengths of time, and return to service with no explanation. The mobile app behaves like it’s powered by mood swings. Fraud detection appears to operate on a random number generator.  

The culture is a rotating cast of well‑intentioned people trying to build stability on top of infrastructure that collapses under its own weight. Most employees care and work hard, but they’re constantly fighting upstream against decisions made far above their pay grade.  

If you enjoy solving problems created by other problems, this place will keep you busy. If you prefer clarity, consistency, or functional systems, you may find the experience educational in the same way a disaster‑preparedness drill is educational.

VyStar is a good company overall, I enjoy banking there. But working there, not for me. Left a good job to go work in the call center because I have worked for VyStar previously and it was higher pay for me. Only stayed two months and I had to get out of there. The workload was ridiculous, we were responsible for EVERYTHING, not hard to do, but I felt it was unfair how we were responsible for other departments work. The scheduling was nothing I've ever seen. They made sure to schedule breaks and lunches early so we were stuck on the phone for long hours with back to back to back calls with no break. If you're not management or have long tenure you're granted maybe one saturday off a month. All management cared about was numbers and phone volume being low, even if that meant taking breaks away or delaying them to keep their numbers good. I was so stressed at this place, wasn't eating and I dreaded coming to work. It was miserable. I wish I would have done my two week notice but I dont think i would have lasted another 14 days. Although I cant work for VyStar anymore, thats okay because my old job rehired me and I plan on being there for the long run. Oh, and I heard through thr grapevine the new CEO is thinking about opening thr call center on Sunday

Working at VyStar Credit Union provides a fast-paced but rewarding call center experience. Some days involve back-to-back calls, while others are more moderate depending on volume. The role is focused on educating members about available products and services — there are no direct sales quotas, which allows you to concentrate on service and relationship-building.

Performance is primarily measured through call evaluations and established metrics, which play a significant role in advancement opportunities. The main goal is delivering an outstanding member experience while maintaining efficiency, with an average handle time target of around eight minutes (though some calls naturally take longer).

The systems can feel a bit outdated compared to some larger financial institutions, but efforts are being made to improve and streamline processes.

After completing training, the role transitions to work-from-home, with a hybrid requirement of coming into the office once per week. Overall, it’s a solid opportunity for someone who thrives in a structured, metric-driven environment and enjoys helping members navigate their financial needs.

Great benefits, good and stable income, in addition, you do have career advancement. However, you start to realize that there are processes and policies that they change without considering the impact on the HLA job description and role. Ultimately, preventing you from excelling at your job and inevitably making it very challenging to meet goals. Management will hold meetings and will ask, “What they can do to help?”, “How can things be better?”, “What changes would you like to see happen?”etc.,  but to only  turnaround and be dismissive. (Don’t even think about offering constructive feedback, they will use your words against you!) Management will notate every word you say, then will use it against you on your annual review. Management will keep track of the most trivial issues that was resolved timely and professionally. Then, turnaround and use it to place you on an action plan. Eventually, you will either quit, stay until they let you go or develop health issues that causes you to leave. If you decide to move forward and work for VyStar because the benefits and pay, remember this “if it’s not documented, it didn’t happen!” 

Top Job Titles	Average Salary
Business relationship specialist 3 salaries reported	$21.67 per hour
Member services representative 4 salaries reported	$19.25 per hour
Manager 5 salaries reported	$77,340 per year
Relationship banker 3 salaries reported	$19.67 per hour
Network operations technician 3 salaries reported	$24.67 per hour

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