broadband technician

call center representative

account executive

technical operations manager

retail sales associate

Vyve Broadband

I would like to say this is an Awesome Company since Vyve Broadband took over . I have been with the Company going on 7 Years . I went from Call Center ( CSR) & my 1st year here I won Sales of the Year .... I got to go on a trip with my boss to Cable Show/ Recognition... Then I was transferred to Front Counter and did such an awesome job there they transferred me to the Commercial Business Department . Where I was the only person in Commercial Department . It was either Sink or Swim...I wasn't about to Drown. It was a struggle for about 3 years but I got to say Vyve Broadband came in and took care of me..Yes, its True . Good things come to those who wait. Vyve Broadband actually built me a team to work with. You can conquer a whole lot more together as a team. Rather than just leaving it up to one person.  Yes, the company had some growing pains but who doesn't ? Since everything has changes over & got all the kinks out from new ownership taking over...I actually feel like I work for a Company that I'm proud of. I come to work happy everyday & actually feel the Happiness I Express... Even when I worked for the previous company I still came to work happy but with Vyve Broadband I actually feel appreciated . I think they came in an did an awesome job at cleaning up someone else's mess.. I always like dealing with customers so I very grateful to been blessed with my position. Not to mention my Supervisors are Amazing !!!!! Yes, I said Amazing. It helps when you love who you work for . I enjoy being a team and working as a team ....We Will Rise together..That's what makes us Stronger. If we frown and be down ...then how can we ever Rise together . We work together here and not against. If Your Not a Team Player ...Then get out of the Ball field ....Because I'm here to win & Thryve . All I have to say is that we have we have become a well run company. Oh Yeah !!! Did I Mention our benefits? We have 401K, Life Insurance, Medical , Dental, and vision. We also get to experience our Amazing Fast 105 Meg Internet speed, All channels that Vyve Broadband Provide, and Phone Service ( w/ Unlimited local & Long Distance calling anywhere in US) For FREE!!! Yes, I said FREE:):) Where do you know that you can work and get all these Amazing services for FREE.... I would like to mention our PTO that you start accruing after you start working for such an Awesome Company. You want to know if I LOVE my job ??? YES I DO !!! I feel very blessed & honored to be part of a team that love to THRYVE FOR VYVE :) So I say jump on board if your ready to THRYVE:):):)

I worked for this company for over 6 years and you would think at a telecommunications company there would be great COMMUNICATION between higher ups and their reps or the company itself and their customers but that’s not the case at all! If you work in sales I feel sorry for you! I worked in tier 1 tech and sales if you like being cussed at every single day then that’s the job you need! The supervisors in tier 1 have the “customers always right mentality” and will let customers cuss you out and say outlandish things to their reps and just tell you to shrug it off. If you work in sales you will be required to help in retention as well without compensation for that role switch. You will also be required to control your close rate and keep it at 40% but when you fall below that and bring it up to your supervisors they say “well it’s just the luck of draw and we can’t control the calls”… but yet they expect you to control your close rate even though they can’t control the calls. The team members I had during that time were awesome but my supervisors were horrible! The higher ups do not what so ever care about the sales team they expect you to make the money for the company but yet they cut your pay every chance they get and have lost so many reps due to that! Vyve you need to change for the better and you aren’t! Your reps can’t stand working for you but they need a job and the whole “open door policy” is totally not true! If you come to a supervisor with a complaint they with automatically say that your being negative even if the complaint is true and they will shut you down! Do better Vyve! 

I accepted this position in desperation amidst the Corona virus pandemic. After being sold on a significantly higher pay structure, I was hired and found out that I was misled. The training was practically nonexistent, after a week of fighting with paper work I was left to figure it out, with the assistance of my counter part. Presumably due to the combining of 3 separate companies, communication is abysmal. It became nearly impossible to get straight answers from anyone and therefore was easier to contact Directors and Supervisors instead of managers because there were different answers from everyone. 

Despite being guaranteed a raise following working in our massively overwhelmed office completely alone during hurricane recovery, when the time came I was given a load of excuses and denied the raise. But, I was offered community college courses that would help get a promotion in a few years but would not be given an actual degree or real college credits for. 

This is not to say that everything was bad. While incompetency is promoted, I was told during the interview process that there was no chance of advancement from the Westlake office. So, at least the transparency is there in that aspect. I will also say that my co-workers within the Westlake office and some in other offices were the most redeeming quality to the job. 

All this to say, if you don't mind a dead end job where you deal with difficult customers and feeling disconnected from upper management, this job is for you.

Vyve Broadband has potential, but the reality for employees is very different from the image they try to project.
The workload is high, expectations are constantly shifting, and management often fails to provide the tools, training, or support needed to succeed. Promises of ride-alongs, mentorship, and development opportunities were rarely followed through on. In my case, I was expected to train new hires and cover for others while still meeting aggressive sales goals — without extra compensation or relief on my quota.

Communication from upper management was inconsistent, and feedback was often delivered publicly in a way that felt unprofessional and demoralizing. Requests to transition into a different role were ignored for years, even when my strengths and interests could have been better used elsewhere.

The pay structure can be decent if you have an established territory and management that actually supports you, but turnover is high and morale suffers because of a lack of follow-through from leadership.

Pros:
	•	Some great coworkers who genuinely care
	•	Potential to earn decent commission in the right territory
	•	Independent work environment in the field

Cons:
	•	Poor training and onboarding follow-through
	•	Management promises without action
	•	Public criticism instead of constructive feedback
	•	High stress with little support
	•	Requests for role changes ignored


All they are interested in is selling the company and forcing its employees to fight in the trenches with no tools or support.  Almost every truck in the fleet is passing 300k miles, consistently breaking down all the time then you are stuck swapping truck after truck for next 3 months.   Every time a employee quits they dont back fill the position so you and your team are put into crazy circumstances where you have to do 6 peoples jobs.  From the time i have been here we have lost 5 positions in just a few years.  Its insane. The company puts you on call and you are forced to work over 29 hours straight with no sleep.  Safety is not a concern ever working here.  We have watched a few men die already and still no change of on call work.   You are always working feet from power lines so being overworked is not a good combination.  All of the lines are out of code in these small towns they force you to work in.  Clearance issues from power, roads and a lot of other factors. 

A typical day at work would start with the opening of the office at 8:00a.m. The work orders for the cable technicians would be assigned accordingly. Equipment would then pulled from inventory and be assigned to the technicians. Helping in assisting with customer payments, questions, problem solving and scheduling a work order if needed. I would build and stage DVRs, cable modems, and cable boxes. Daily deposits and transactions on customer accounts were made. I as in charge of routing work orders to each technician for the work week, Had conference meetings that would entail going over sales, promotions, and any concerns my office would have. I was responsible for operating and maintaining the office by myself at all times.

Vyve Broadband is a forward-thinking company that anticipates and adapts to the changing technological landscape and consumer product needs.  

Management is accessible, encouraging, and truly care about the people that make the day-to-day happen.  

Given the company is still young and growing every day, the opportunity to raise your hand and take on projects is endless.  There aren't a lot of bureaucratic layers or approvals needed to get things done - this allows Vyve to make the customer needs a priority and to act swiftly to implement changes. 

Culture is laid back but everyone works hard and rallies behind common growth goals. 

The hardest part of the job is being part of a small team - you can't work at Vyve and have the mindset that things "aren't your job".  Be ready to roll up your sleeves and do whatever it takes to get the job done.

I'm gonna give the best summary ever. Quick and painful. I worked for Vyve for 3.5 years. Management will ALWAYS point the finger at you when it's their fault. When, as a tech, you're training the plant manager on how to do things, there's a problem. When you know more than a tech that's been there 20+ years, there's a problem. When you're making less than someone that's been there less than you, there's a problem. From the CEO, to Divisional VP, to Regional VP, to Plant Manager, when you know more and are still singled out, there's a problem. Last thing my manager said to be before I quit was, "You need to do better", I took it personally as I knew I did way more than he ever could. And I know for a fact I was right as I've been gone a while and nothing runs smoothly anymore. But once I got my new job, I realized that he meant it personally. I did need to do better, better than Vyve. I'm now making more money, way more money, and no stress from the job.  Vyve is a horrible place to work and you will never be compensated for what you're worth. 

Stayed working here for years because the money in sales was so good but I was miserable. My immediate supervisors were fantastic, anyone above them in Sales was not, with fake smiles.  All this company cares about is money. (I repeat)  Terrible work family life balance. Parents beware. They shift bid based off of performance on a faulty scoring system. So parents (yes you single ones too) can go from day shift to PM shift. They expect you to make a sale with someone who hits the sales option to complain they can’t reach tech support because corporate blocks outage customers from getting through that route. You better sell the most expensive package to the granny living on SS with just a tablet. You have to use your PTO (vacation time) for sick time so you don’t really get much actual vacation. They will sometimes reject your requested times off. They are the kings of micro managing.

When I was hired, my supervisor was the greatest.  It was an enjoyable place to work, and I was very happy with how things were going.

Then she got sick, and corporate office never replaced her.  The whole office went downhill after that.  With no one to supervise, it became very chaotic.  I left due to the fact that too many people, felt it was their job to be the boss, when in actually, the person who was my supervisors, was based in another state.  She never even came to visit us, just dictated orders over the phone.

When you have 5 different people telling you to do 5 different things at the same time, yet all 5 things contradict what the other told you to do, chaos erupts.  One of the people who was trying to "run the office" was hired after I was.  The immature nonsense got to be too much for me, so I quit.

Top Job Titles	Average Salary
Broadband technician 71 salaries reported	$17.99 per hour
Call center representative 18 salaries reported	$32,000 per year
Account executive 9 salaries reported	$45,000 per year
Technical operations manager 20 salaries reported	$61,375 per year
Retail sales associate 2 salaries reported	$13.63 per hour

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