diesel technician

service technician

diesel mechanic

truck driver

technician

W.W. Williams Company

I worked for W.W. Williams for 4 years and genuinely enjoyed both the work and the people. A typical day involved supporting employees across North America, managing escalated technical issues, improving IT processes, and working with a talented Service Desk team to keep the business running. The work was challenging, fast-paced, and rarely boring.

During my time there, I learned a tremendous amount about IT service management, leadership, customer service, project management, enterprise infrastructure, and supporting a large, geographically dispersed organization. It was an excellent place to develop technical and management skills.

The best part of the job was, without question, the people. My team was exceptional, and I had the opportunity to work with many knowledgeable, dedicated employees throughout the company who genuinely cared about helping one another and serving our customers.

The hardest part of the job was the increasing mismatch between expectations and available resources. Departments were expected to accomplish more with fewer people, resulting in heavier workloads and increasing pressure on employees. Over time, morale declined as experienced staff left and remaining employees were expected to absorb the additional work.

Management at the local level was generally supportive, but executive leadership increasingly appeared disconnected from the operational realities facing employees. Decisions often prioritized short-term cost reductions over long-term stability, employee retention, and sustainable workloads. That ultimately changed the culture from one that felt collaborative and people-focused to one where many employees felt undervalued.

Overall, W.W. Williams still has many outstanding employees and a proud history. I hope the company invests more heavily in its people, because they are its greatest strength.

Typical Day:  Answering phones and handling any issues involving AP or transfer calls to appropriate personnel.  Opening and distributing mail.  Reconciling Parts & Service Dept.'s previous days money - checks, cash, and credit cards.  Reconciling cash box.  Coding and processing vendor invoices for payment via Docuware system.  Depositing checks and cash into the bank.  Monitoring and ordering office supplies as needed.   

What I Learned:  I learned more about the AP field.  Before this position, I dabbled  in AP & AR here and there; but with this position I learned how AP works from beginning to end and it was challenging & rewarding.  

Management:  The branch manager was my direct supervisor, he was the best supervisor I'd ever worked for.  He was easy going, honest, & fair.

Co-workers:  Enjoyed working with my co-workers, especially the guys in parts and service area.  Great people.

Hardest Part of the Job:  Learning to adjust to lots of interruptions while reconciling money. 

Most Enjoyable Part of the job:  Working with my co-workers, and working with vendors via person, phone, or e-mail.

W.W Williams 7-08 to 6-18-2010 laid off

I worked for W.W Williams which is contracted with Letterkenny Army Depot Chambersburg PA as a forklift operator and order picker packer I have a certificate of achievement for forklift safety training. I operated a 6,000 pound forklift which I used to pick and move items on pick ticket. As a forklift operator I would make sure item as picked had no damage and that the right amount was picked before shipment to Letterkenny Army Depot. Other duties performed as follows palletizing items from one location to another. We had some station order picks which I would get off my lift and make sure stations was picked in order and correctly as these stations was important. Other duties included inventory counts which gave me more forklift experience by pulling items from shelves up to D level and stacked items with forklift in rows for straight truck driver to load. I helped with receiving items and putting away items that came in from the truck. This job consisted of making sure MSN numbers matched the order from which was counted and marked off.

I run my line looking for empty bins to be filled.  I gather them up and scan the back label.  I download my gun to the computer. While they are picking the tickets that I scanned, I'm working with the mechanics to get parts added to their line. Making more labels when needed.  General maintenance to the locations I supply.  Once the truck comes I unpack the items and put it in the correct bins.  Then I deliver the product, while picking up others bins that need to be filled.   
My job is not hard by any means! Pushing my cart that is really loaded down is probably the hardest part of my job.  
I need something that will keep me active but yet have a variety of things to do.  I need to be busy!! I will work hard and I learn fast. I'm reliable, hard working with a great personality and great people skills.

I've been with the company for 10+ years working in the office. This company has been around for 100+ years and they are growing with the times. Lately, this company has been moving in the right direction when it comes to new ideas and procedures. We are getting cool AI tools (new to 2025), they keep up with training their staff on company policies (annual), send helpful training videos some that cover phishing scams, and fun safety initiatives as well as monthly meetings with changing topics. 

Know where you want to go career wise. We are staffed up and if you are looking for growth, those opportunities come few and far between. It's true getting GOOD pay raise is something we work hard to get here, but not impossible. 

I won't say I "love" the company but they have treated me well and I'm happy here. There are numerous employees who have been here 20+ years. It's a great place to work. 

A typical day began with a meeting of all employees, managers and supervisors.  We discussed any issues that we all needed to be aware of or any changes that were taking place.  Also we discussed our assignments for the day.  Then we began our assigned duties.  I enjoyed completing my (our) assigned duties in a timely manner and successfully. I truly enjoyed working and interacting with my co-workers.  My supervisor made me a Lead-man due to my work ethics and ability (making sure tasks were completed as assigned and correctly) because she was not able to monitor everything due to her other job responsibilities.  I enjoyed being a Lead-man but sometimes it could be difficult.  I had to be able to encourage others when they had a difficult day or push those who just did not want to do.  At times I even had to pick up the slack.

W.W. Williams used to be a great place to work. Recently the company has seen a high turnover in Branch Managers, resulting in constant shifts in management and direction. Each new manager introduces abrupt changes the disrupt the operations. Moreover, the training provided to the office staff has been woefully insufficient. Unlike the technicians, office personnel receive minimal to no training, yet are still subject to rigorous performance evaluations. This lack of support has created an untenable work environment. The current culture of the company has become increasingly cutthroat and deceptive. There is a pervasive atmosphere of mistrust and insincerity that should deeply concern every employee of the company. 

What is the best part of working at the company?
Breakfast every Friday morning when I worked there.

What is the most stressful part about working at the company?
Management was pretty weak for the most part. Also every fourth week you would be on call from Friday 6pm until Monday 6am. This paid around $75.00. this was one of the worst parts of the job.

What is the work environment and culture like at the company?
Overall the majority of the employees are squared away and ok to work alongside. There are cliqs in every department and their are definitely management favorites. It is a hard environment to feel like the good job you do gets noticed because of managers favs.

What is a typical day like for you at the company?
Deal with over the counter customers, tech's and call in customers. Sell and gather parts for said customers, inventory control.

I came to the company with no experience in the truck service industry and was assured I'd receive the training I needed to succeed. While I did receive training, I was reminded every day that the person who taught me was showing me the wrong way to do the job and when they left the company I was forced to train one employee who had already been with the company for some time to be my assistant as well as a new employee. When I spoke to the building manager he refused my requests to have someone with proper training show me what was needed and assist in the transition process.  The manager also likes stirring up trouble among employees, bad mouthing everyone behind their back and managing the shop in a way that does nothing but cause drama and issues for everyone employed there. 

I worked for WW Williams for 3 years, during that  entire time I did not receive an increase in pay. If you make a sales goal, they will increase your next goal to an unattainable level. I was in charge of 15+ technicians- I would try to get them raises and those requests would go unanswered sometimes for 4 months. Union dues for technicians will take a part of your weekly pay. The company has changed ownership twice in the last 3 years. I chose to leave after finding a much more rewarding career, in the same industry with a boss that keeps his word. After looking at what the market value of my pay compared to my current job, I feel as though I was not compensated well. I work for a smaller size company now and my cost out of pocket for healthcare so far has been less.

Top Job Titles	Average Salary
Diesel technician 5 salaries reported	$29.70 per hour
Service technician 4 salaries reported	$35.25 per hour
Diesel mechanic 2 salaries reported	$26.81 per hour
Truck driver 9 salaries reported	$28.50 per hour
Technician 1 salary reported	$22.00 per hour

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