locator

operations supervisor

material specialist

energy consultant

customer service representative

WEC Energy Group

It doesn't matter what they say your schedule will be - you'll be working mandatory 50 hours a week.  There's no support to speak of, so when you run into situations outside of your training they'll tell you to reference the Online Encyclopedia - which is fine for normal processes, but contains incorrect information on the stuff you only do occasionally.  But it doesn't matter, if you give out the wrong information you'll be held accountable.  Your trainers won't, but you will.  
Your 15 minute breaks will start regardless of whether or not you're on a call, and you'll be seated 2 minutes away from the restroom or break room.  So you'll get maybe 5 minutes to take a break from the constant onslaught of calls, and then you'll be back at it.
The managers that actually show up on site will try hard to help, but they're overworked and underpaid and ran out of solutions months ago.  After a billing conversion that went terribly poorly (software is still regularly down 2-4 hours a day) and a staffing situation that's virtually impossible to handle you'll see your manager outside having smoke breaks trying to talk people into not quitting more than you'll see them inside helping.  And it's hard to blame them, if people keep quitting I'm sure they're getting beaten up about it.
I was really excited for this job.  But after trying to make it work for several months and not getting any help I just couldn't take it anymore.

This position is riddled with issues. Your main tasks will be to go to appointments and complete safety inspections in homes, buildings, garages, etc. Sounds simple, right? Haha. Firstly, no PTO whatsoever. If your sister/cousin/dog, etc. passed away, they still expect you to be at work, ready to make customers happy. No option for requesting time off, nothing. You’re either at work or at home not getting paid & penalized for it. Second, the system used to process, receive/send completed appointments/orders is seriously….garbage and outdated. One simple system “black out” during a work day and your order can vanish as if you were never at the appointment, which then leads to a load of problems down the line for the customer. Thirdly, the position is union based. If you’re not sure how unions operate, do some research and don’t expect much. Fourth, you’re treated like a second class citizen company wide. It’s like they kinda don’t want you there but since you’re there, “here, do all of this work and represent us the best you can because you’re the face of the company.” It’s like a long running cruel joke. The pay is ok but not enough for what you can potentially face out in the streets of Chicago. Think before applying and if you do, ask, ask, ask, all the questions you possibly can in the interview. They will try to make it sound good, trust me. 

Operation Apprentice - Temp . Perform all tasks as assigned and allowed by the local bargaining units memorandum of understanding. Gained experience in retirement of gas mains, retirement of services to properties, valve key clean outs, AMRP related tasks, anode installation, meter and service installations, new gas main tie in, replacement of underground defective fittings, purging new main, operation of various tools and instruments associated in the gas trade, location of gas company asset for residential, commercial customers and contractors. Preform inside safety inspections, maintenance of yard, assist in stock deliveries, observation of critical asset main while contractor maneuvering around, assist Time Keeper with material for day of assignment. Physical duties of digging, lifting, retrieving, loading, all duties related to daily job goals. Attend safety and job related courses Temporary Employee over one year . Great people to work with both union and management side. Worked very hard (digging lifting etc), never missed work, learned many street tasks in the gas industry, educated with a BS degree.

A typical day at We-Energies consists of dedicating time and assistance to our customers who contact We for account information. Since working with We-energies I have learned about the usage of gas and electric service, gas and electric rates, programs that assist customers with their bill, energy conservation, and different programs. As far as management is concerned I feel that more empathy can be shown toward their team members. When it comes to personal matters many of the management team are more concerned about the job getting done instead of first asking if their personal problems are handled enough to continue work properly. I have great co-workers, who are easy to get along with and very mild mannered. Many have been here ten years plus and know the ins and outs of the job and are willing to lend a hand whenever needed. The hardest part of the job is keeping a "not so satisfied customer" satisfied, but with a little empathy and compassion it works 98% of the time. Although the hardest part is satisfying a customer the best part is to hear the satisfaction of a customer. Knowing that a customer got off the call happy that their concerns were handled with care is the best part of my work. 

WEC Energy Group has strong benefits, a stable business, and some genuinely great employees who care about supporting customers and keeping critical systems running. Unfortunately, not every department reflects those values. Team culture depends entirely on the manager you get, and there is little oversight when leadership creates a hostile or micromanaged environment.

Performance issues are handled punitively instead of through coaching or support, and concerns raised to HR or ethics don’t seem to lead to real change. Decisions are often based on control, not productivity — which leads to high stress, unnecessary pressure, and talented people leaving.

There is a lot of potential here, but unless leadership accountability improves, the environment can feel more draining than rewarding.

During my employment at We Energies I would come log into my pc and phone system every morning. During this time at We Energies I learned how to communicate with customers via phone daily utilizing a multi line phone system. I learned how to deal with customers questions and concerns regarding payments, setting up pay arrangements, negotiating different budget types that will benefit a customer. I also received and became certified in other areas of my job to become a full customer care consultant. At the end of my training I was certified to handle all calls including gas and electric emergencies. The work place culture was very calm, relaxing and mature environment. The hardest part of my job was understanding that I needed to adhere to the guidelines when required payments were needed to keep our service when I had mothers on the phones crying about their need for service because of their children.

Operates generation facilities and associated equipment; starts and regulates equipment, troubleshoots abnormal conditions, performs preventive maintenance, and logs and maintains data and records on equipment to include pumps, motors, valves, fans, air compressors, fuel and ash handling systems, coal conveying systems, water systems, lighting systems, heating systems, steam generators, boilers, and turbines; trained and qualified to operate tractors, front end loaders, bulldozers, forklifts, man lifts and other motorized equipment; performs routine and abnormal repairs to include changing of filters, repacking equipment, removing and replacing valves, lubricating equipment, isolating equipment and performing necessary electrical switching of breakers. Proud and professional workforce dedicated to service to customers of Milwaukee and Wisconsin. Overall great experience.

This was a typical customer service/office job, it could be highly stressful at times but the time in training was a big help. You get to know great people and your team leaders really want you to succeed. That being said, it can be taxing depending on the hours/shift you work. Coming into training you're gonna get the shift no one wants, you don't have a say.
Amid COVID and having to work remote only made the work more stressful because you no longer had your coworkers/team beside you. You have to be prepared for back to back calls, and there's a lot of memorization involved with our policy and procedures. Customers are the most downside to this job if that says anything. If you get something wrong it can be a big deal. As long as you're meticulous and have thick skin, it's a great starting point.

The company demands 100% of your life, which is one reason that there are so many divorces throughout the company.  You are always being asked to work OT or called in and if you turn it down you end up looking like a bad employee who doesn't want to help out.  However the company also doesn't want you to work a lot of OT because they don't want to pay you.  The company is quick to dismiss you and blacklist you with other utilities and companies in the state.  The ambiguity of your job is also concerning because of how you are not given any direction.  Don't even bother reporting an injury because once you do, you are written up because it is automatically assumed you messed up and that's why you were injured.  Overall, they lie about being such a great company to work for and the customers have no idea how unsecure their information is and what the employees actually think of them.

Training was messy and lacked professionalism. One of the trainers was clearly involved with a trainee—hovering over him constantly like he was her personal project, while he ran around being the class flirt. It was distracting, obvious, and honestly gave secondhand embarrassment. The favoritism was loud and made it hard to take the whole process seriously.

There was also a lack of structure overall. Some days had direction, but most felt scattered with too many off-topic conversations and not enough focus. And the trainers didn’t present themselves professionally either. From how they dressed to how they carried themselves, it was more “show up and wing it” than “set the tone for new hires.” Definitely didn’t match the polished image the company tries to push.

Top Job Titles	Average Salary
Locator 23 salaries reported	$30.47 per hour
Operations supervisor 36 salaries reported	$116,063 per year
Material specialist 20 salaries reported	$31.76 per hour
Energy consultant 19 salaries reported	$41.05 per hour
Customer service representative 9 salaries reported	$29.09 per hour

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