training specialist

senior human resources manager

WESCOM CREDIT UNION

In our accounting department, the employees there had worked in this credit union from 10 to 30 years, our children all grew up together, we personally did things outside of work together and we truly were a family.

This was a very conservative credit union and we worked together to complete all the task that were required daily. Again I balanced the general ledger for member wires to ensure that the person in the Central Services Department posted all the incoming wires to a member's account on the same day.

I ordered cash from the Federal Reserve Bank to be picked up by Brinks for our Automated Teller Machines (ATM) and each branch manager (20 branches) would order their cash from me for their ATM machines.

Overall, I enjoyed working with the employees in this department and once again we would come together to make the month end process a success.

My supervisor was the nicest person I had ever encountered, so she hired me, promoted me, and she told me when I wasn't on the right track, which wasn't very often.

I wasn't a person that needed supervision, as an accountant, you know what your job duties are and you perform them.

Working at Wescom has been a rewarding and fulfilling experience. The company fosters a supportive and collaborative environment where employees are encouraged to grow both professionally and personally. Leadership is approachable and open to feedback, which creates a culture of mutual respect and trust. Training and development opportunities are readily available, making it a great place to build a long-term career. Teamwork is a core value, and departments work well together to achieve common goals. The organization also prioritizes member service, which adds a strong sense of purpose to the work. Day-to-day tasks are well structured, yet there’s room for individual initiative and problem-solving. Wescom does a great job recognizing employee contributions and maintaining a healthy work-life balance. Overall, it’s a solid company with good values, strong leadership, and a clear commitment to both its employees and members. I would recommend it to anyone looking for a stable and positive workplace.

Wescom treats their employees really well when it comes to small things, like semi-annual coupons for whatever new logo branded clothes you want, work from home options, bonuses included into your paychecks, success share, and stuff like that. However, working in the call center is A LOT. You'll answer phones basically non-stop for at least 7 hours, and your metrics are timed in every interaction. In the call center, that's "just the way it is" but every department you speak to is overworked and burnt out. Card Services, who has mandatory overtime for weeks on end, was approved for one more CS rep when at least 2 are needed. The call center needs about %20 more staffing than it currently has, but it's not happening and those that did join end up leaving due to the workload. But in the end, I really loved my coworkers when I had a moment to breath and get to know them, the company is overall fantastic, however, that call center will burn the candle at both ends.

Wescom Credit Union stays true to their credit union principals. They strive to put their members needs and financial goals at the forefront with out implementing sales and products. Working in financial institutions this is by far the best company in terms of low stress level and comfortable work environment day to day. My experience may be different from others. In my experience there was poor management and no training. However, from what I heard it was not like that company wide. One thing I will say is, a majority of the branch positions, minus management, are all part time. It is difficult to work full time and for any type of advancement. Many employees have been in the same positions for 6-10 years with no opportunity for advancement. But if you are a full time student looking for a part time job, this may be a good fit for you.

What is the best part of working at the company?
Free and unlimited coffee, tea, filtered water and hot chocolate.

What is the most stressful part about working at the company?
The very conservative and outdated mindset of the management team and the micromanaging. They are very nasty to you if you make one tiny mistake and they listen to EVERY, SINGLE CONVERSATION you have with members, and will always find something wrong with what you did or said. They ARE NOT constructive in their criticism. They are practically bullies if you don't meet their standards.

What is the work environment and culture like at the company?
WAY TOO CONSERVATIVE FOR 2023 BECAUSE MOST OF THEIR MEMBERS ARE ELDERLY AND DON'T LIKE CHANGE OR TECHNOLOGY.

What is a typical day like for you at the company?
I QUIT BECAUSE THAT PLACE SUCKS, BIG TIME!!

What is the best part of working at the company?
What is the best part of working at the company? 
NOTHING ABSOLUTE NOTHING . 

What is the most stressful part about working at the company?
What is the most stressful part about working at the company? 
Lack of training from management expect you to jump onto the line , and even if you wing it you get scolded. No type of assistance if a member is yelling at you and management sees they then yell at you too. HR is a joke always on management side. If management does not like you they will do whatever to kick you out. 

What is the work environment and culture like at the company?
What is the work environment and culture like at the company?
Hostile , admissive , no accountability

What is a typical day like for you at the company?
What is a typical day like for you at the company? 
Overly worked , no guidance , lack of support within a day.

I highly recommend a career with Wescom Credit Union.  There are plenty of different positions to learn and a competitive salary compensation package. One of the best parts of the job is the variety of learning new jobs. I think it is important the company develops new technology in the ever changing financial market place. It's fun to learn new programs and new ways to do the job and helping others learn them too. One of my responsibilities was to train employees on how to communicate with their members on various techniques and to look for clues on cross selling products and services.

Rather limiting potential and constant sense of being held back.  Minimal training, and expected to know everything in a moment's notice.  Would prefer to work in a more professional environment where the higher ups aren't constantly talking behind your back or spending most of their day visiting each other.  Total lack of communication and disregard for explaining your role.  One particular manager feels it is necessary to treat the employees as if she/he is much smarter than her employees, and makes sure to treat employees as to make sure they know she is the manager.  I thought the 60's where gone.

I would provide assistance to our credit union members via phone or in the branch.  Tasks such as personal assistance with members accounts, submission of various loan applications, funding of loan and certificates, auditing, administrative duties, and maintaining personal cash drawers.  Management was very professional, friendly, and passionate about their place of work,  I was also surrounded by co-workers who became family and friends outside of work.  The hardest part of the job was the opportunity and compensation.  The most enjoyable was interacting familiar and new faces every day.

It really depends on the department that you are applying to. In general, the company has a pretty good work culture, good benefits and match on your 401k contribution. 

Management team subtly indicates cliques and favoritism. Middle manager is not a great place to be. The more you perform, the more work is assigned to you and not necessarily matched with the compensation. 

When you feel like you have learned enough work experience and no longer learning anything new, be prepared to apply elsewhere (minimum 5 yrs. for fully vested). Leverage your experience to find better opportunity elsewhere.

Top Job Titles	Average Salary
Training specialist 1 salary reported	$68,995 per year
Senior human resources manager 1 salary reported	$25.52 per hour

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