analyst

software engineer

customer service representative

intern

manager

WEX Inc.

Office procedures and operating office equipment such as operating the printer, copy machine, fax, scanner, and office phones. Performing complex clerical work requiring the application of laws, policies, and procedures. File, sort, and process paperwork. Inputting data, compiling and maintaining accurate records and reports for Volgistics (Volunteer based software program) and for the department's volunteer newsletter. Gathering information for flyers, brochures, and messages for volunteers as well as the public. Creating flyers and brochures using Microsoft programming and ensuring they are readily available for volunteers and customers. Inputting volunteer hours into Volgistics. Processing volunteer applications using Volgistics and inputting paper applications into database. Scheduling and canceling volunteer appointments and activities through phone or email. Assists with coordinating volunteer activities. Sending and receiving emails for welcome training and orientation. Sanitation of the volunteer office for the prevention of zoonotic disease and to ensure a clean environment for volunteers. Answering incoming calls and directing callers for services. Providing high quality service at all times by actively listening to the concerns of the customer. Check voicemails and return calls in a timely manner. Customer assistance and directing the general public based on their needs. Refers volunteers to suitable departments in need of assistance. Ensuring volunteer training is completed as needed. Ensuring volunteers have essentials for animal care and sanitation. Maintain volunteer records by archiving volunteers with no service within 12 months. Deleting volunteers applications after one month and no contact. Attending volunteer meetings. Coordinating fundraising activities and recommending fundraising ideas. Assisting with promoting upcoming events and coordinating volunteer assistance. Managing the cash drawer. Keeping accurate accounts/balances. Promote volunteer program. Encourages volunteer participation through ensuring volunteer needs are met by acknowledging their dedication. Ensuring volunteer badges are available for new volunteers and t-shirts are distributed to qualified volunteers who have completed the appropriate amount of hours. Using Chameleon Software, I assist in clearing out medications that are no longer needed in the database for the clinic. Training volunteers to assemble e-collars, microchip packets and sanitize surgical equipment. Compiling microchip packets for the clinic and preparing e-collars. Removing soiled linen from the clinic and stocking clean linen. Disinfecting kennels in adoptable areas as needed. Disinfecting kennels in receiving and the treatment rooms as needed. Training volunteers on how to safely pull animals from the kennel and socialize with them. Train volunteers on how to safely socialize with potential adopters. Ensuring play yards are clean after volunteers walk dogs. Notify clinic staff of any behavior or medical concerns. Train volunteers to handle adoptions. Train volunteers on how to wash dishes and laundry in a shelter environment. Ensure volunteers are on task and ensure that they understand what is being asked of them. Cleaning and disinfecting animal shelter equipment and work areas as needed. Ensures food, water, and clean kennels as needed. Re-kennel animals after socializing with customers. Responds to inquiries from the public regarding care. Gather volunteer supplies and snacks for fundraising. Care for and safely handle animals so as to avoid injury to persons and animals. Socialize adoptable animals with customers. Prepare adoption paper work. Refer customers to services. Re-kennel adopted animals needing to stay for Spay or Neuter Surgery.

What is the best part of working at the company?
Super generous PTO that is hard to find at other companies and great benefits.

What is the most stressful part about working at the company?
Every day feels overwhelming because of the constant influx of information you’re expected to master, along with strict rules that are always changing. Customers frequently call in frustrated about issues beyond your control, and despite repeated reports to Wex about broken processes, nothing gets fixed—so you hear the same complaints over and over with no real solution to offer. All you can do is apologize while being verbally abused.

You’re often left as the only person taking calls for long stretches because they refuse to hire enough staff, yet this level of pressure is treated as completely normal. At the same time, there can be multiple managers on duty watching the queue build while you struggle, and you’re lucky if even one of them steps in to help take a call. Meanwhile, many employees seem to always be unavailable or “busy” throughout the day, offering little to no support while heavy workloads are pushed onto lower-level staff.

You’re expected to handle multiple departments, yet the annual raise is only 30 cents, which doesn’t keep up with inflation. While bonuses are offered, the targets are intentionally set to be extremely difficult, and the performance metrics are unrealistic. Over time, the job becomes draining and robotic, making it easy to grow unhappy. On top of that, you’re dealing with difficult customers, passive-aggressive coworkers, and management that often feels unhelpful or dismissive. With constantly shifting policies and expectations, you’re left feeling like you’re always behind.

What is the work environment and culture like at the company?
When you’re first hired, the company culture seems positive and the camaraderie among coworkers feels strong. But once you actually start working and inevitably make a mistake, everything shifts. The environment quickly becomes passive-aggressive. People come down on you harshly for small errors as if they’re perfect, even though many of them don’t do their jobs properly and make frequent mistakes themselves. Instead of support, you get passive-aggressive emails or messages over minor things—often caused by an overwhelming workload.

There’s also a constant lack of consistency. One person will tell you to handle something a certain way, while someone else tells you the complete opposite. The lack of communication creates confusion, yet you’re the one who gets penalized for it.

On top of that, the company itself feels very shady. They present themselves as friendly and supportive, but behind that image, their practices often lead to negative experiences for customers. As a result, customer service representatives are left to absorb the frustration and abuse that comes from those issues—all while being paid a salary that isn’t even enough to comfortably live on.

What is a typical day like for you at the company?
You clock in and immediately start taking calls, dealing with customers who are already frustrated about issues you have no control over. You’re expected to constantly apologize and carefully tailor everything you say, while strictly following company procedures—or risk getting in trouble, even when those procedures change randomly without notice.

It often feels like you’re being constantly monitored, because you are. There’s little room to breathe, and the pressure never really lets up. Coworkers tend to be passive-aggressive, and although you’re told to ask for support, when you do, responses are slow and often don’t even address what you actually asked.

A typical day is extremely stressful, with nonstop calls and constant tension—unless it’s the middle of summer when call volume drops slightly.



I had the opportunity to work at WexInc, and I would like to share my job review based on my experience with the company. Please note that this review reflects my personal opinions and may not represent the experiences of all employees at WexInc.

Pros:

1. Strong Company Culture: One of the standout aspects of working at WexInc is the company culture. The organization places a great emphasis on collaboration, teamwork, and a positive work environment. There is a genuine sense of camaraderie among employees, which fosters a supportive and enjoyable workplace.

1. Opportunities for Growth: WexInc recognizes the importance of personal and professional development. Throughout my time at the company, I had access to various training programs, workshops, and resources that allowed me to enhance my skills and expand my knowledge. The company also offers opportunities for internal advancement, which is encouraging for career-minded individuals.

1. Competitive Compensation and Benefits: WexInc provides a competitive compensation package that reflects the value they place on their employees. The salary offered was fair and aligned with industry standards. Additionally, the benefits package, including healthcare coverage, retirement plans, and paid time off, was comprehensive and met my expectations.

1. Innovative Work Environment: WexInc operates in a dynamic industry, and the company's commitment to innovation is evident. The organization encourages employees to think outside the box, explore new ideas, and contribute to the development of cutting-edge solutions. This fosters an intellectually stimulating work environment that keeps employees engaged and motivated.

Cons:

1. Workload and Stress: While WexInc offers exciting opportunities, it is worth mentioning that the workload can be demanding at times. Depending on the department and role, employees may experience high-pressure situations and tight deadlines. It is essential to be proactive in managing workload and maintaining a healthy work-life balance.

1. Communication and Organization: In some instances, I found that communication and organization within certain teams could be improved. Clearer communication channels and streamlined processes would enhance efficiency and reduce potential misunderstandings. However, it is important to note that this may vary depending on the specific department or team.

Conclusion:

Overall, my experience working at WexInc was positive, and I appreciate the opportunities I had during my employment. The company's strong culture, focus on employee growth, competitive compensation, and innovative work environment make it an appealing place to work. While there are areas for improvement, such as workload management and communication, the overall experience at WexInc was enriching and rewarding. I would recommend WexInc to individuals seeking a supportive and forward-thinking organization.

Where do I begin? You are micromanaged every second of every day. Your schedule, breaks, and lunches are all pre-scheduled. If you are 90 seconds past your break from returning, you will receive a negative mark for not adhering to your set schedule. If you have background noise, such as a dog barking, child crying, or plane flying over, you will most likely get spoken to about it. If you interact with coworkers in a chat room, assisting them with general questions they ask, prepare to get docked for that as well. They offer chat supports, but general questions are frowned upon. When hired, you are informed that you must wait 6 months before applying for another position within the company. That’s a lie. No room for advancement. If you do apply, you will get shut right down “for trying to leave the phones”. Management is not supportive of any advancement. Training is an absolute joke. No two training classes were taught the same, so a ton of “gray areas” are present. Oh also, if you are trying to submit for PTO, be sure to do so at least 4-6 weeks in advance, because everything else will be denied, due to the lack of staff. Customers will call in and belittle you, but you have to “show empathy” towards them or you get docked for that as well. Technical issues arise on a daily basis, but employees are blamed for this failure and sometimes forced to use their own time for the technological deficiency. 

I truly enjoyed the people I worked with — my coworkers were dedicated, supportive, and cared about doing a good job. I also appreciated interacting with customers and tackling the daily challenges that came with the role. The team dynamic was often the best part of working here.

Unfortunately, the overall work environment has serious issues that make it difficult to recommend. Pay is well below industry standards, especially considering employees are often expected to handle the workload of multiple departments. Processes are broken and rarely fixed; instead, workarounds and bandages are often used, which only add to the confusion and stress. The result is an unrealistic workload and performance expectations that are nearly impossible to achieve or sustain long term.

Training is minimal and largely self-guided, forcing employees to learn on their own rather than being properly supported. Management tends to lack consistency, while executive leadership feels disconnected from the daily realities of the job. Constructive feedback is often ignored unless it’s positive, leaving little room for real improvement.

This company has a team of hardworking, capable people who genuinely care — but they deserve so much better support, structure, and compensation. Without meaningful leadership engagement and realistic expectations, it will continue to lose valuable employees. 


Training was slapdash which made for a lot of stressful calls initially and reaching out on chat for help from overworked senior agents.  Some departments got to move to the swanky downtown location, but CS is stuck in mall land. South Portland office is cramped and ugly. Why are the cafeteria tables never wiped down? Cafe prices are high - make sure to bring your own food. We got “Wellness” emails every day exhorting us to make healthy choices - and free donuts, candy and pizza as incentives to stay at our stationary desks when call volume was high.
I definitely feel like CS is WEX’s ignored and mistreated step child. CS is the department that interfaces with actual card holders, so you would think WEX would listen to the front line workers. Communication was one way - down. 
Our systems were constantly on the fritz. The website portal and internal resources are not user friendly.
My first raise was literally .04. 
If you have no other options, then WEX is not a bad job. You can do as much overtime as you can take, but if you have any kind of self esteem you will feel demoralized working there. Morale is low and turnover is high.

Not the worst place to work when you need a job, but how ridiculous to give employees that face customers every day and a livelihood of this business just a 3% annual raise!
I'd like to challenge CEO to raise her son at this kind of pay.
The company talks about a great culture and open communication, that is just a facade, communication is ---5 and culture is an attempt to form. WEX communicates in the email to all employees about tremendous growth every quarter or annually but then pays out 3% raise across the board, without even taking time to do an annual review...:) How disrespectful is that???
How can they expect loyalty?
The only loyalty they can count is from a desperation and low self-esteem.
Unfortunately it is what it is...but could be better if more people would leave an open feedback like this one! A sort of movement would be beneficial!
Stand up for yourself people and give an honest feedback!
And walk away, there are plenty of jobs out there!
With better pay, better raises and much better culture and communication!
Or stay and be Happy to hear from CEO about amazing company's growth where only one pocket is destined to receive!

The management is great and supportive, but I feel like I lucked out with my manager. Starting out there, they gave us a few minutes in-between customers (angry, upset, etc). It's to be expected when something with their money goes wrong for them to be frustrated, but a large portion can be borderline abusive. The down time was completely removed and you're penalized for taking more than a minute even after an abusive caller. Team leads in chat try to be supportive, but it's lackluster. There are good days, but they're outshined by system outages and screw-ups that cause issues with accounts. I used to really enjoy it here. Now it feels like we're here to be verbal punching bags for the customers and have to take it with a cheerleader-like attitude 24/7. I've tried to move to a department where my skills are better utilized, but hear nothing from the team. The department I'd like to work for is always asking for more help from part-timers (I was lucky to get one foot in the door per a recommendation from an ex-colleague).

When I first joined WEX, the culture was supportive, collaborative, and genuinely a good place to build a career. Unfortunately, under new leadership, things have changed dramatically—and not for the better.

The new executive group has created what feels like an “old boys club,” prioritizing their inner circle and making decisions that have completely upended the company culture. The environment has become increasingly toxic, with little transparency and very little consideration for employee well-being.

A major concern is how QA is being phased out entirely. Competent QA engineers are being pressured into SDE roles whether they want to or not, while others are going to be put on unattainable performance improvement plans or laid off. It feels less like career development and more like a deliberate push-out strategy.

What was once a company built on teamwork and trust now feels vicious, unstable, and not enjoyable to work for. It’s disappointing to see how far WEX has fallen from what it used to be, and I think it’s important for anyone considering joining to understand the current reality.

Hired on a temporary basis for what was supposed to be a 3 month temp to hire initial contract doing accounting work.  My immediate and hiring supervisors were good people, the work was steady and engaging as far as accounting goes, and my coworkers were friendly, helpful, and courteous. I didn't get much in the way of training and was only at the position a couple weeks before I was terminated, not as a result of poor performance, in fact on exit my direct supervisor said I had done great work, but solely because an executive took a dislike to me because I needed to close my eyes on my unpaid break due to fatigue caused by a medication I take. There was no attempt to work with me, no real communication, and I never even got to speak to the person who had me fired, they just decided they wanted me gone and within the week I was out. Could be a good place to work, but unaccountable executives on a power trip make my recommendation that it is best avoided if you can find any other employment.

Top Job Titles	Average Salary
Analyst 10 salaries reported	$64,125 per year
Software engineer 4 salaries reported	$169,750 per year
Customer service representative 4 salaries reported	$17.13 per hour
Intern 3 salaries reported	$21.67 per hour
Manager 7 salaries reported	$98,286 per year

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