I would come in and get the required paperwork from my mailbox, update the shelter client list with any new clients that arrived and remove any that left. I would arrive any new clients in DHS CARES website. I would generate and print the client Roster for the day for both Facilities. I would finalize the previous days Roster in CARES. I would give out Metrocards to any clients that needed them. I would print any required reports for the Program Director and Case Managers. I would put in work orders for the Maintenance Department to work on client units.

I learned how the homeless shelters work and how rewarding it can be to assist them in any way.

Management was good but could have been improvement. My co-workers were great and very helpful. we worked as a team. 

The hardest part of the job was not having the resources available to help everyone whenever they needed it. And also distinguishing when clients were not being truthful.

The most enjoyable part of the job was helping people and knowing I am making a difference.

Women In Need is a very diverse organization that services many different people with many different needs within the community that have become homeless.  A day at work would consist of me servicing at least 75 clients with updated information pertaining to employment or housing.  I enjoyed working with the Case Managers even the ones I did not directly supervise.  I always tried to make the day smoother for them because the clients were not easy to deal with.  I believe a happy worker, is a productive worker.  I believe the hardest part was working with the young adults who were below 21 with at  least 4 or 5 children.  These families did not have an education so I had to show the Case Managers how to provide intensive Case Management to motivate their clients.  I loved my job and if given the opportunity I would return.

The work environment sucked.

I learned how to be a better person. 

The hardest part was losing a  client after working with them for 1  or more yrs.  The most enjoyable was watching a client transition to PH and breaking all the barriers from unemployment, under-education, medical stereo types.

From running around dealing with adults who refuse to "DO" for themselves, to not having time to go and take care of personal needs.  Where the case managers are located is always 20-50 degrees hotter than outside during the summer and during the winter the heat is bad but due how cold outside is, then it is welcomed.  
How you have staff working in the basement of the basement?

At the end of the day I love working with the homeless population and it was my CHOICE to continue there.  But they need to treat the staff as well or descent to how the clients are treated.

Women In Need  implemented structured hard worker and dedication to fulfilling their goal of introducing the individuals they serviced to the resources within the community which work in conjunction with the agency to ensure self-sufficiency, regain dignity, and stability which could be a foundation to build on. This enthusiasm was offered to both the population they serviced and their staff. There were times the needed resources weren't available, but you were taught to role up your sleeves, put on your smiling face and encourage and invite community support into the produce of a plan to improve the quality of someones life. I can honestly say my interpersonal skills matured there.

On a weekly basis I met with clients to complete weekly reports regarding their status in obtaining permanent housing. For the most part my caseload consisted of undocumented Spanish speaking families. This was very challenging as it is difficult to obtain services for undocumented individuals. I enjoyed helping all the families and contributing to their goals closer to permanent housing , medical and educational resources. Overall my job was a bit overwhelming at times as the agency had new policies and new reports we as case managers had to submit on a weekly basis. At a time towards my last months we had no supervisors therefore we had to fend for ourselves and work as a team. Overall I gained a lot of experience in this field.

typical day is constantly trying to get mentally ill clients to cope with their illness and participate in psychosocial resources and not sit around in the shelter and be engage with oneself, finding housing thats is appropriate for them:  dhs and the community to find housing. dealing with mental ill clients and crisis situation. Must have alot of compassion and patience, coworkers are over worked but are professional at their jobs. The hardest is the fact the the women are really menatall ill and too often are very dysfunctional. When a client is at their base line and had moved into permanent housing.

GREAT JOB if you want to learn a lot about residential aide work. Picked up on a lot very quickly. The supervisors make things clear and simple to learn. A normal day is basically a bunch of Lockouts, which is letting the clients into their dorm/ room. Everyone works together which means you wont have to ever do everything by yourself. You and a worker can alternate. every hour a round is conducted to ensure that the building is safe and fire hazard free. we also do perimeter patrols to make sure all exits are not being block and there isn't any people hanging out around the building.

This company could be much better if I had more strure and better way of training. I worked here for a brief period of time and couldn't way to get out. They have no training and they way they work is just too different from the norm. You will have to stay late almost every day without pay just to catch-up with yor work and as a case manager you have to do way tooo much. They have a whole buch of unnecessary mettings several times at week. It is not a place for someone who wants some structure and at least basic training.

•	Provided supervision to a team of Resident Aides and Security Guards by scheduling shift assignments dorm room/locker searches and designating lunch breaks.
•	Collated Intakes and Management of units in homeless shelters using (CARES) a system created to prevent and end homelessness.  
•	Organized of medical files of clients using medical administration records books and dispensing medication.
•	Responsible for receiving food orders and maintaining facility supplies. 
•	Supervised and maintained Fire alarm systems in the facility and the conducted monthly fire drills.

I really enjoyed working with the women and children and helping them get placed in permanent housing. My co-workers were usually available to assist with anything if needed. However, my supervisor had a poor tendency to dangle the possibility of a per motion over ones head, as a means of an attempt to get the staff to work harder. Only one person was per moted in the three years I was employed there and they did not have the qualifications to suite the position.

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