truck driver

diesel mechanic

equipment operator

roll off driver

senior diesel mechanic

WM is hands down, the best place I’ve ever worked. The culture is people first and we are a family. We do our best to cultivate an environment of trust and always try to do the right thing by our people. We respect each other and hold ourselves accountable. 

Some areas of improvement is definitely pay. We aren’t competitive when it comes to that. We also do not have an official parental leave; however, we are working on that. We recently switched our technology and it’s not very user friendly for the backend users, but it is for the end user. 

WM is a little behind when compared to other companies especially with their policies, leadership training, and as of late, technology. I think when you have high-level leaders making decisions for hourly workers, those decisions don’t always turn out to be the best when you’ve not gathered the feedback of those that will be impacted by the decision. A tuition program that covers your family is great, but not when the schools are all online and some are for-profit. Most young students want the campus experience and with several non-traditional colleges being sued for their deceptive practices currently, more and more students are turning back to traditional, reputable colleges with online and on campus programs. Those colleges are not accessible through the WM program, although they could be added in the future. Additionally, sometimes important roles are given to those who do not have experience. It’s a great way to develop people; however, high level positions that have impact on the entire enterprise should meet the qualifications for the role. Further, these “development” opportunities aren’t given to everyone. If you do it for one, you must do it for all. 

In summary, WM is on the right track; however, until they either solicit feedback from their employees (360 surveys, employee engagement surveys regularly, etc.) before making changes and adding/removing benefits and programs, and add senior leadership members that are familiar with this generation of workers, they will remain behind and struggle with retention. Unfortunately, the outdated mindset of some of the decision makers is a huge hinderance. 

The good news is, you will have a voice at this organization if you get into a position where you can enact change. They will listen and in most cases, they will act. No matter what level you’re at. That is what makes WM so special. So while they may not always solicit feedback, if you provide it, it will be heard. If you want to work for an organization that desires to be the best and you know you can get them there, WM is definitely for you. One thing they have down is how to treat their people, and that alone, despite the above-mentioned nuances, is huge. You won’t find that everywhere, but you will at WM. 



-  A typical workday at WM is very stressful in the call center. You have calls back to back, then not only will you be on the phone with customers upset hollering b/c a drvier missed them also the leadership team is hollering ' calls in queue' like we dont already know that. instead of them jumping in to help us they just keep hollering calls in queue, very annoying. The regular work day also insisted of being put into other calling queus when it is not your market area. I take care of TX and OK but often i would be put in to take care of customers in FL, GA , MS, LA, CA, etc list goes on and on. We were never trained on these other market area it was STRESSFUL. 
- Over the year that I was at WM i did learn alot about the Waste Industry and it is more than just collecting trash it is alot of factors that go into it. 
- Management was very unprofessional in the call center. Management would also 'pretend' to be the best managers ever when our ' area manager' was in the office. Which was not cool, they were never around when we would have escalated customers and or problems. Management of the hauling sites, call centers, and all other departments should be looked int. The company as a whole will never be  ' perfect' with slackers as managers. The employees are only as good as their managers. Management told us in a commissions meeting to go over the new way that our pay outs would be for our commissions. The supervisor told us that ' Yall make to much money' . I was appalled that she would say this, and sure enough we started make less but working more.
-My co-workers were great as far as integrity is concerned. You had some co-workers who were slackers and made it harder for others b/c we constantly cleaned up their mistakes but thats why your a team. But it became just to common for the same people to make mistakes and caused problems and nothing was ever done. 
-The hardest part of my job was the job. Dealing with customers: angry, cursing, and not wanting to be educated about proper disposal of the EPA, law and regulaations. 
-The most enjoyable part of the job was the day was when we use to have huddles, but these stopped. We would have daily and or weekly meetings,but they stop due to cutting back on OT.

- overall WM is a great company to work for but I think CORPORATE needs to ' RE FOCUS' and the company will be better for the employees and customers, which will then big greater returns for everyones pockets.

I was hired as a CDL Class A Truck driver but I did NOT drive a Truck pulling a 53' trailer. Instead they were NOT honest in telling me I was hired as a Labor worker! And 100% back breaking labor work with the supervisor always screaming at you telling you what to do every second of each and every hour that you work. This place was not honest and you will not get trained working with human blood and human waste, drug vials, syringes, needles all contaminated. Also contaminated biopsy materials, tissues and anatomical parts that emanate from surgery. You will be working with animal and human body parts with pathogenic microorgarisms infectious to humans. You will also be working and handle waste to include teeth, human corpses remains. All while YOU WILL NOT BE TRAINED and you'll be forced to work as a Labor worker NOT a CDL Class A Truck Driver that I and you will be hired for at your Waste Management Interview! And if you complain to your supervisor you WILL get a notice NOT to show up for work for at least 2 days with out pay! This company is NOT fair I would think twice before wasting your time coming to apply for a job and after your job interview if they like you and offer you a Truck Driving job you'll have to wait at least 2 months for a complete back ground check as well as you have to have good credit to work here and trust me they WILL check your credit. The Waste Management DOT physical is one of the MOST hardest to do and pass. You BETTER be in GOOD physical shape to pass Waste Management Physical Test at there Doctor! This physical test is NO JOKE!! If you have ever been in the US Marine Corp boot camp the DOT Waste Management Physical is 100,000% the very same, it's no joke you BETTER be in awesome physical shape to pass! Just beware you will be hired as a CDL Class A Truck driver BUT you WILL NOT be a Truck driver you WILL instead be a Labor worker and you will strictly work 8 hours ONLY and NO OVERTIME! Please read this again it's NO Joke! And yes this is Waste Management Seattle, WA. Location! Remember if you complain about anything you will be told not to show up for work for 2 days with NO pay! And then you will be looking for another job because they are going to make you want to leave and never come back! Warning please save yourself some time and don't come to this company unless you want to be lied to and you want to work as a pure Labor worker because you will NOT be a CDL Class A Truck driver even though that's what they hired you for at the job interview and telephone interview when HR call you!

A typical day at work lasts about 10 to 12 hours. My shift has changed from 5am to 3pm, 7am to 9pm, and 3am to 1pm in the last two years. I am willing to accommodate whichever schedule is necessary for optimal business performance. 
      I am responsible for 23 direct reports and support for fellow managers' reports. Daily, weekly, monthly and year over year data analysis is reviewed for executing, delegating and planning optimal business solutions.
     I am also entrusted with running the daily data reports first thing in the morning, every morning and finding common themes for the team to focus on based on that data. I find where the gaps in performance are and coaching employees to meet or sustain goals based on that data.
      I handle any customer issues related to operations and supporting other departments with information regarding customer issues that may pertain to them. I make sure interdepartmental communication between operations, sales, contract compliance and fleet maintenance to ensure safe and efficient customer service is achieved. I note cases according to what actions have occurred. Also, I follow up with any previous customer service issues. Some customers may require travel to their location, others can be handled by delegating field operations. I do whatever it takes to ensure account satisfaction. Sometimes I'll invite sales people to have lunch with a customer to discuss business solutions.
      I maintain staffing analysis from scheduling and dispatching to attendance record keeping. I maintain employee accountability  through coaching, documented discussions and record keeping of their individual performance, including quarterly reviews with 23 direct reports.
      Management is free to communicate with me throughout the day if they need me. Relationships develop around performance, trust and mutual respect. I like the team I work with. My co-workers vary in experience. I try to make sure I take whatever knowledge and wisdom I can from those with more experience. Also, I respectfully encourage, coach and train fellow co-workers with less experience, especially if newly hired.
       The hardest part of the job is to stop working. Once engaged, I remain engaged throughout the day and ownership of the work performed by my direct reports is something I do not take lightly. They are a reflection of me.
      The most enjoyable part of the job is having things work out and seeing the fruition of a team working together manifest in customer satisfaction. The customer pays our bills. If they are happy, I am happy.

I've had some terrible  jobs but this by far is the worst. Management is terrible, never have parts to fix the trucks, no communication at all, Ambridge is by far the worst location to work at, they expect you to keep trucks running with hopes and dreams basically. The trucks at Ambridge are hand me downs from other sites that are junk that other sites didnt want anymore.  Favoritism is out of control down there, one guy can do whatever he wants and violate company policies while the other guy gets reprimanded for it. Avoid this place at all costs. They preach safety and how much they care about their employess but its all BS. The only employees they care about are the drivers, they get catered to while the mechanics are under paid and mistreated and unappreciated for anything they do. You can work all night long and get trucks up and running so they make their money and come in the next day and be told what you didn't get done. Safety is not #1 there like they say, they let trucks go out that should not be on the road. The pay for what you work on is a joke, the health insurance isn't good. If you want to work for this company apply to be a helper. They make more money and have no responsibilities at all. The tool allowance is nothing, the boot allowance is nothing. Apply to Washington site. The techs there make more money and enjoy their jobs but they are a union site. AVOID AMBRIDGE AT ALL COST! They let certain mechanics act like they are a supervisor and try to tell you what to do or criticize you when they are nobody important and break policies themselves. This place is a joke, for such a large and profitable company they run on skeleton crews and bare minimum of parts, we have actually ran out of headlights and have had to take them off of trucks that are out of service. They place blame on you any chance they get when its their junk that breaks or fails. Most of management has no idea what they are doing or talking about. The turn over rate is unreal there, whether it be drivers, helpers or mechanics. This is a good place to get some experience and move on to something better. Most other employers say if you can last a year at WM we'll hire you cause they know this place is terrible. So if you are new to this field looking to get experience and move on it may be a job for you but i wouldn't recommend it. If you have experience find something else. Just be cautious going to the Ambridge site and ask questions before accepting a job there. There's a reason why they are always hiring for this location

I applied for a position that was completely not what I was hired to do.  As a route manager you will have no access to route information you will not be able to engage, analyze, or improve any assigned routes.  There is driver engagement but since the route manager can’t know what is going on, that engagement is mute.  The route manager will be expected to be in the office 15% of the time and 85% of the time in the field - DAILY.  Have you ever tried to make a F150 your office?  Touch screen laptop, impossible to comfortably even respond to an email - maddening.  Add to that extreme winter and summer conditions.   Route managers  are expected  to complete paperwork and to document every conversation they have so you need to work on the laptop in the truck or work 4-6 extra hours from home after the 10 hours required (though you are salary and only being paid for a 40 hour work week).
The dispatchers are what everyone else in the industry would call Route Managers and WM pays them a pittance. 
I think the most mind blowing thing about this company, is that for one of the top 3 waste removal/recycle/green science companies in the world, is the completely outdated software they use for every aspect. Most people that work at wm have been there for decades (on the Operations side anyway). If you have never worked anywhere else, you aren’t going to notice how the entire rest of the transportation industry works or that this company is woefully behind in technological innovation.  Applications built to daisy-chain older (like 1990s) applications cause a lot of manual entry and cross confirmation.  Nobody seems bothered by this or to notice how many extra steps and people are involved to complete any one task.  Let alone consider how wildly precarious the security of all these suite built applications are. 

WM engages in a very disappointing exclusionary culture.   If you are moving up from within WM I’m sure everything is great - until current world business trends catch up.   The amount of business waste at WM is really hard to come to terms with if you have worked anywhere else previously.   Positions of nonsense and 3 or 4 people working on the same process only to constantly make a mess of everything.  Coming from outside into WM is so wild! I would NOT recommend.

All days are pretty much the same. You show up, listen to a safety brief, load the company vehicle, get in and go. You learn little of the oil and gas industry and more of the processes of cleaning up the messes within it and that's it. The management staff is excellent if you know how to get along with them, though sometimes confusing and misleading often un or misinformed adding an extra level of difficulty. Also very tight nit as 3 of them are immediate family members. The crew leads don't count as management and are like some of the co-workers but with an edge of laziness to them and a bit of false pride in their title. The co-workers are really a hit or miss on any given day, they mostly talk and act like 16yr old teenage girls that pretend to know everything, so information from them is very unreliable. some days they work other days they dig for excuses or call off. abusing their privileges and making it harder for the rest of us. The hardest part of the job would would be coping with the supervisors misinformed and confusing list of directions given to the crews to go out in work, often ending up in inconvenient last minute changes and unprepared extended work days. You do not receive raises like informed in orientation, some in the field for 4+ years still making less then 15 or 16 dollars an hour, and the only room for advancement is when someone quits or is fired and even then it's seniority or favoritism or hiring someone from outside first instead of skill level or production quality. You only get 1 day off regardless of what you were told in orientation, and sometimes called in that day.  The most enjoyable part of the day is the drive to and from the sites, sometimes something funny or exciting happens at the site but not often, and sometimes on break you can do things to pass time since they happen throughout the day and some are even extended. Also the personality of the supervisors is great, and if they like you they won't haggle you much and makes for an easier work environment.. This job is great for inexperienced people looking for experience or time and getting their foot in the door to move forward with other/better job opportunities.

All days are pretty much the same. You show up, listen to a safety brief, load the company vehicle, get in and go. You learn little of the oil and gas industry and more of the processes of cleaning up the messes within it and that's it. The management staff is excellent if you know how to get along with them, though sometimes confusing and misleading often un or misinformed adding an extra level of difficulty. Also very tight nit as 3 of them are immediate family members. The crew leads don't count as management and are like some of the co-workers but with an edge of laziness to them and a bit of false pride in their title. The co-workers are really a hit or miss on any given day, they mostly talk and act like 16yr old teenage girls that pretend to know everything, so information from them is very unreliable. some days they work other days they dig for excuses or call off. abusing their privileges and making it harder for the rest of us. The hardest part of the job would would be coping with the supervisors misinformed and confusing list of directions given to the crews to go out in work, often ending up in inconvenient last minute changes and unprepared extended work days. You do not receive raises like informed in orientation, some in the field for 4+ years still making less then 15 or 16 dollars an hour, and the only room for advancement is when someone quits or is fired and even then it's seniority or favoritism or hiring someone from outside first instead of skill level or production quality. You only get 1 day off regardless of what you were told in orientation, and sometimes called in that day. The most enjoyable part of the day is the drive to and from the sites, sometimes something funny or exciting happens at the site but not often, and sometimes on break you can do things to pass time since they happen throughout the day and some are even extended. Also the personality of the supervisors is great, and if they like you they won't haggle you much and makes for an easier work environment.. This job is great for inexperienced people looking for experience or time and getting their foot in the door to move forward with other/better job opportunities.

 i was a fleet mechanic and they loved to cut corners when it comes to the proper fleet maintenance of their trucks. parts were never in stock, when they ordered parts the order list had to go to the shop manager, then the regional manager then corporate for approval. the company overall has a very bad reputation and loves to send out faulty equipment onto the road and blames the mechanics for the faults. i was actually told by my manager that i was making the company look bad because i was doing a proper DOT inspection.

Typical day of standing around waiting on some poor sole to brakedown and have no other choice. No customer base due to management has lost all accounts by poor work performed or terrible communication. Hard work with this company never pays off, its all about who is your buddy outside of the workplace. Lack of taking responsibilty for actions always someone else's fault.The benefits are great and the pay is below average to average for this career. The company is stable allowing employees to feel secure. The departments do not work well together as a team selling our product or supporting one another. The bar doesn’t seem to be set very high when hiring or choosing employees. Several employees are under educated for the position, lazy, childish, show up late on a regular bases and flat out just don’t care. The employees that care and take pride in what they do work two to three times harder to pick up the slack. Worst part would be the unspoken racism, unfortunately this company only seem to get fresh off the wagon ex cons. Giving people a 2nd chance is one thing, but entertaining the bad behavior is not tolerable when it comes to drivers and mechanics. Drivers are always held on a pedestal in this company,  mechanics are a dime a dozen in the eyes of management. Puppets are preferred if you plan to make a career in this company. Those with a brain will have a target on their back before you know it. Dont waste your time if you take pride in your work and want to be paid fairly for your education and experience. 

What is the best part of working at the company?
Work at home, decent wages, great benefits, weekly pay and the nicest people. 

What is the most stressful part about working at the company?
Several elements contribute to this high-stress environment. CSR's must meet daily performance metrics (time on call, hold, followup etc.). If not met, the employee is subject to constant pressure, threats and shame for "failing the team". Schedule preference, time-off, pay increase and promotion is all dependent on metrics. Customers are hostile due to ongoing, widespread service failure without remedy. Training provides only a fraction of the tools necessary to job function and focuses primarily on customer service techniques. Employees are expected to address goal plans, assessments and surveys with no alotted time off the phone i.e., done on your own time. The primary billing & customer data base is a DOS system requiring multiple separate programs to supplement it. Your time is spent jumping from program to program to complete a single task.

What is the work environment and culture like at the company?
I worked remotely at home and therefore cannot speak to environment. However the corporate culture is excellent. The company constantly strives to ensure integrity and inclusion throughout its multiple and varied operations.

What is a typical day like for you at the company?
Back-to-back calls all day, every day. Rarely is there a single minute between calls, even though you are expected to complete tasks, email, return calls etc. "between calls". Each call precipitates an action and the use of multiple programs and chat. Once weekly CSR's attend a 30-minute Huddle to receive new/updated information. The call queue is expected to close five minutes before closing, but is often kept open until the last call holding is answered - often 15-20 minutes past closing time. During my 20-month tenure, we acquired two competing companies, each followed by extreme call escalation, billing and service problems and increased stress. We each received two 15-minute breaks per day (am & pm) and one 30-minute lunch period.

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