section manager

teacher's aide

customer service representative

WSSC Water

When I first was hired I thought I was actually in nurse heaven. There was really nothing in place so it was a blank slate except for poorly written policies and of course the DOT, OSHA and other Federal regulations that the industry had to (begrudgingly) follow. So I rolled up my sleeves and got to work, going out into the field where the actual workers were, something the previous nurse didn't do to often, and did classes on health matters that not only were impacting the guys and gals getting their CDL cards, but their lives as well. They were watching peers retiring young, only to die months later of cancer, or strokes. They all had family members with either diabetes or cardiovascular disease and saw the ravages those diseases cause, so I went about just giving little impromptu classes, encouraging the folks to come by my office to get their blood pressures checked, or letting me review their latest lab work with them, was available when they called with personal or family issues and tried to refer them to the correct resources. It truly was just wonderful. 

but.....
The organization is a quasi-government agency, thus it has used that position to do some of the most corrupt things you can imagine. The number of lawsuits filed against the Commission by both current and past employees is unbelievable. If rate payers knew how much money the WSSC spent paying out to settle employee claims (mostly due to horrible management actions) I do believe they would be more than a little angry. I think I will just leave it at that.

WSSC conveniently call themselves a 'government' entity especially when it benefits them, but in reality they really aren't. Their retirement plan is really bad and it's mandatory. The worst thing is my own personal retirement account is far more better at earning three times the rate at which WSSC's retirement plan generates. The benefits overall are very mediocre to even poor, I don't understand why people are saying their benefits are good, when they really aren't. The starting pay is bad, it's only a dollar more than minimum wage and you're working for eight hours or more straight, without a break. As a former mechanic, I've never been as dirty before doing this job and I've done far more advanced work in my automotive field than reading meters. It's really back breaking work, you will be sore everyday and wake up every morning in pain. The expectation is for you to complete your work no matter how much they give you, very unrealistic expectations from the top in meter services. If you want to truly work in WSSC, stay away from meter reading, but personally I'd stay away from this company altogether. Pepco and Washington Gas pay their meter services double the starting pay that WSSC pays, I really see no purpose in working in meter services here.

Slow with innovation and technology, this often prevents me from doing my job successfully. There aren't enough tools provided to allow me to provide the best customer experience. Productivity can be challenging because there isn't enough structure or organization throughout the workplace to consistently meet goals. Goals become unattainable because there is a lack of leadership, proper training, and guidance. I fee my growth is stagnant because opportunities are not allocate fairly throughout the Customer Service Department. The unit's leadership team, lacks accountability and does not practice consistent teamwork. The company's vision is lose when it comes to providing World Class Customer Service, however they do a great job at providing clean, safe, water to our customers. The opportunities and culture in the workplace is not always fair; they should focus more on developing their employees to advance in other areas of the company. What I can say I like most and I enjoy about my position, is the company's benefits and the good working relationships I've developed with the people I work with. I love being able to resolve my customer's problems and handle their needs, I just wish I could do more of it, but I don't always have the proper tools to do so.

WSSC has truly been a career oriented job. It has offered many means of further education and on the job training. The company has supported efforts with training for and receiving certifications needed to continually advance in my career. The culture of the company has declined over the last couple of decades for several different reasons. The main reason for their decline has been too much turn-over at management levels (especially senior management). We are also  battling an aging "labor" force. This makes our day to day operations more strenuous and challenging. The most difficult part of my job would be dealing with the constant turnover at the management level that often results in changing directions. Too much change can be counter-productive for a company and generally affects the consumer. Over-all, I enjoy my career and see no reason why I wouldn't stay until I am eligible for retirement. I look forward to being an asset over the next decade and hopefully assist in reversing these trends.

What is the best part of working at the company?
The best part of working there was the fact that you had health care coverage and were gauranteed a paycheck every 2 weeks as long as you were employed there.

What is the most stressful part about working at the company?
The most stressful part about working at the company is that if you applied for a job to be promoted you would not be promoted even if you met all of the requirements necessary to do the job.Favoritism is very high throughout the company.If you are not liked you do not get the job.

What is the work environment and culture like at the company?
The work environment and culture at the company is decent.Everyone pretty much gets a long with each other for the most part.

What is a typical day like for you at the company?
A typical day for me was going to work doing what has to be done and what was expected of me.Seeing and interacting with the people that I got to know and interact with.

My experience on the job was ever changing from customers to employees some good and some bad but the over all experience 
was good for me.

The most enjoyable part was working with employees and some of the most difficult parts was adapting to new management,

I learned a great deal about water and sewer distribution over the 
years and have enjoyed the working experience from time to time.

A typical day at work was dealing with weather working outside in 
100 degrees during the summer and below 20 degrees in the winter rain and snow for me was something I had to prepare for.

If I had to rate WSSC as a company my rating would be on a scale 1 to 10 one being the lowest and 10 being the highest I give them a 10
because what WSSC  have to offer to the employees is well worth it.

On a typical day at work my co-workers and I get a couple route by our supervisors usually a curb box lift job or a water main break. I've learned a lot in the short moment I've been in Maintenance, such as where water lines usually run off the street into someones home or business also how to use a back hole to dig up dirt and cement that maybe over the water lines were trying to find. I have great supervisors that gives my co-workers and I space to work instead of breathing down our backs. My job is very demanding no time for play play, I must admit the hardest part of my job is getting knee high in the water during the winter very hard to deal with, there are perks on my job, when it rains its like a day off its against regulations for us to be out working in the rain.

The performance evaluation model at WSSC is top-down where employees receive feedback from the people they report to, but managers rarely receive feedback from the people they manage unless the manager is being reported to Human Resources, Equal Employment Opportunity, etc. for unethical behavior. 

Managers should be evaluated by the people they manage on their leadership performance through a 360° feedback process. You'll find many scenarios of good employees leaving the company as a result of bad managers because the company doesn’t gather feedback on the manager's performance from the staff. As a result, on many occasions, the company does not know which managers are poisoning company culture—and contributing to increased turnover.

What is the best part of working at the company?
It has a very good Ethics and great Quality  and control system 

What is the most stressful part about working at the company?
Strict times to come and leave work despite the fact that your job does not need you to be on a strict time frame

What is the work environment and culture like at the company?
The company has a very diverse culture and they are extremely diverse people with very different backgrounds and talents 

What is a typical day like for you at the company?
Constantly thinking and working hard to accomplish my work goal of the day otherwise I will fall behind

WSSC Water is a solid organization overall, offering good benefits and satisfactory pay. However, my experience within my particular group has been challenging. The team is consistently overworked and receives neither adequate recognition nor support.

There is a noticeable gap between leadership and staff, with senior management often lacking a clear understanding of our roles and responsibilities. As a result, decisions and expectations are sometimes imposed without alignment with how the work is actually performed. Improved communication, greater leadership engagement, and better workload management would go a long way toward enhancing the employee experience.

Top Job Titles	Average Salary
Section manager 3 salaries reported	$113,474 per year
Teacher's aide 1 salary reported	$26,000 per year
Customer service representative 1 salary reported	$44.00 per hour

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