customer service representative

warehouse associate

receiver

shipping and receiving clerk

warehouse lead

Walkenhorsts

You can give your all - Be the best employee and they will still find ways and reasons to keep you down - There is No advancement - They give you more work w/no more pay - A $0.50 raise yearly IF your at the top of their score sheets - They are a self serving company - The only family they care about is their own - They are a people mill - If you can pass a background check and drugs screening, you are in - they have mandatory overtime with NO regard for your family - Just a warning: If you like to be cussed at, insulted and cried at: This is the job for you - If you like to show up everyday (5 to 6 days a week): this is the job for you - If you like to go to management for help: a supervisor for assistance, the "Office Manager" for anything or "Upper Management" with a concern just to have them turn their back on you or be little you for asking: This is the job for you - If you like to have a 6 day work week with no overtime: This is the job for you - If you like to be treated like a number and not a person: This is the job for you - They micro manage every minute of you time - I did this job for almost a year and the only thing I can say is there are other, more fulfilling and worthy places to work.....

I love working here for the most part. I love my manager, she is the most understanding and genuinely kind person I’ve ever met in a workplace and I always feel heard by her. I like the opportunity to teach and lead, but I feel like I always do it wrong so it’s hard for me to take pride in my work. I like the 1-hour lunch and the hours work currently for my family and situation. 
The hours are long however and there is a LOT required of employees. Most weeks we have 1 hour mandatory overtime every day, and many of our clerks work Saturdays in addition to that. We do pay very fairly (actually really well!) and the pay is excellent for the overtime required, but it is a lot and does not allow for a work/life balance if you aren’t on an early shift. I also feel pretty stressed by the workload a lot of the time. 
The baseline requirements aren’t all that bad, meeting numbers isn’t hard. But there are some people who do NOT get even close to meeting those numbers, and they are still here somehow. 
There’s a lot that could improve but also a lot of benefits. It’s a nice environment and I feel like everyone likes it for the most part. 

The work itself is easy and most coworkers are wonderful to be around.  It can be a relatively laid back work culture with flexible schedules, but the owners/upper management's business handlings leave you on edge.  There is no sense of loyalty or value of employees - everything is solely for the owners' benefit and it is well known that workers are essentially seen as easily replaceable cogs.  They'll stretch people thin with an overburden of tasks that guarantees burnout, play favoritism that is detrimental to having an effective work day, be inconsistent in how they make decisions/what they tell different people about certain tasks/positions/etc., and pay lower than a lot of comparable places in the area.  It could be an amazing place to work, but the short-sightedness and self-serving style of upper management hinders it from being as such.

I worked here for 2 years and from my experience they don't train and prepare you enough to answer phone calls. You learn a lot more as you go but that is frustrating because you are unprepared and having to ask for help and not all supervisors give you the same answers. They aren't on the same page. Customer are sometimes extremely rude from the start not even willing to let you ask the questions we are required to ask. People are always quiting. There is a lot of favoritism from certain supervisors. Rules don't apply to you if you are buddy buddy with them. The manager doesn't seems to have favoritism she seems to be fair.  You deal with phone calls from inmates, patients in mental hospitals and some customers have no manners. If you can handle being disrespected on a daily by customers and feeling unappreciated for your work then differently go here. Pay is not bad pto hours accumulate fast and it's not a hassle to ask for them to be used. Time off is almost always approved as long as not to many have requested the same day.

The thing I love most about this company that I have not found anywhere else so far, is that they can spot the serious, diligent, dedicated,  flexible, experienced employees who mind their own business, work hard and take pride in their work. They give their employees quarterly reviews that include the potential for a raise in pay where most companies will only conduct one annual review. Like any company, there is always room for improvement and no company is perfect. Not everyone will be happy working here but those whose calling and gifting is in the customer service field will find this a great company to work for. They really do care about their employees especially the ones who consider it a privilege to get to work here and not an entitlement.  

I started working at Walkenhorst's 2 years ago. During this time I have been able to move forward and take on other positions and tasks. It always seems like there is an opportunity to grow with this company. Pay is decent and they offer insurance and PTO. Every 2 weeks on your pay check you accrue about 4 hours of PTO for 80 hours of work. This can be used anytime and doesn't have to be used just for missed days or vacation days. Company is closed on Sundays and Holidays and open half day on Saturdays. Expect to work a couple half days during the month. Their policy on missing work is very liberal and requesting a day off is no trouble at all. Everyone I work with seems to get along well and if you ever have any questions or problems there are plenty of Supervisors to assist. Overall, Walkenhorst's is a great place to work and management is always offering free overstocked items for you to enjoy. 

Honestly I regret ever working here. The manager doesn't even talk to you and you have to go through the supervisors first if you want days off or anything, hours are awful, no room for advancement. You have to work mandatory OT every Monday, with already long horrible shifts. You basically live there because they offer 10-7 and its nearly impossible to get a better shift. They pay so bad for what they offer. If you want an office job, don't go here. All you do is take phone calls but get in trouble if you don't enter enough orders and if you try to enter more orders and don't take any calls you still get in trouble. The training is bad and the job is so hard. I wanted to quit everyday that I was there but had to push through it until I found another job.


The first week started off great, but as time went on, I became increasingly uncomfortable with one of the trainers. If you're new and ask a lot of questions, be prepared for annoyance rather than support. Instead of guiding you, they will nitpick everything you do in an unhelpful and judgmental way. If you’re looking for a workplace with patient and supportive trainers during your first eight weeks, this is not the place for you.

This particular trainer has been reported multiple times, yet no action has been taken, making it clear that favoritism runs deep within the company. I personally know multiple people who have left for the same reason, which proves this is an ongoing issue.  I have never felt more judged and bullied in a workplace than I did here.

There’s a lot they don’t tell you when applying to this job. I was never told that I had to talk ill people at mental hospitals since one as a person doesn’t have the capacity for that. They also don’t tell you that you HAVE to work on Saturdays cause if you don’t it’s an “absent day”. These people will literally treat you like objects and ask you to do the absolute most for them. And asking for a day off almost felt impossible, literally felt like a crime to do so. I wouldn’t recommend this job to my worst enemy, when asking a question to any of the managers they would roll their eyes in your face and treat you like if you were stupid when their job is to help. Don’t get carried away with the pay rate cause it’s not even worth everything they put you through. 

The pace of work can vary greatly depending on how many orders are being placed. At times it's extremely stressful and other times it's slow. Management is very understanding when it comes to personal life balance and will generally work with employees to make adjustments to work schedule when needed due to illness or family emergencies. Benefits are fantastic but salary is very low. Advancement in the company is all but impossible unless you are a family member. Raises are few and far between. Management's communication with employees could be better. Training is often rushed and insufficient.

Top Job Titles	Average Salary
Customer service representative 9 salaries reported	$18.22 per hour
Warehouse associate 6 salaries reported	$17.08 per hour
Receiver 9 salaries reported	$18.25 per hour
Shipping and receiving clerk 3 salaries reported	$18.50 per hour
Warehouse lead 1 salary reported	$24.00 per hour

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