sales representative

automotive technician

service writer

lube technician

business development center representative

Wallace Auto Group

What is the best part of working at the company?
I generally don’t like speaking negatively about a company, especially since I have worked both as an agent and in management roles before. However, based on my experience, this was one of the more challenging work environments I have encountered.

When I first started, things seemed positive. Over time, though, it began to feel like having prior experience sometimes created tension rather than collaboration. Even while focusing on my work, staying respectful, and trying to help where I could, the environment often felt competitive rather than supportive.

In my experience, a BDC functions best when there is a balance between professionalism, teamwork, and a positive culture. The most successful teams I’ve worked with felt productive and supportive, where coworkers could communicate openly while still maintaining professionalism.

One concern I observed was the level of professionalism among some supervisory staff. At times, supervisors appeared to spend a significant amount of time in conversation rather than focusing on team support and operations. Additionally, there were instances where workplace gossip seemed to affect the environment. Because supervisors are typically expected to represent leadership and help guide the team, maintaining professionalism and objectivity is especially important in those roles.

Another area that stood out to me was the need for operational and facility improvements. Updating systems, reducing reliance on paper processes, and improving the general workspace could significantly improve efficiency and morale. Even small things—like maintaining shared spaces and keeping equipment clean—can have a meaningful impact on how employees feel about their workplace.

Leadership structure and organization are also very important in a BDC environment. Strong, experienced leadership helps create consistency, accountability, and direction for the team. From my perspective, improvements in leadership structure and operational organization could help reduce turnover and create a more stable environment.

Compensation and growth opportunities were also a concern. The hourly pay range of approximately $14–$16 makes it difficult for many employees to sustain long-term employment, and there appeared to be limited opportunities for advancement within the BDC department itself. Outside of moving into other departments such as sales, there did not appear to be a clear path for career growth.

Ultimately, I chose to move on because I did not feel the environment reflected the type of structured and professionally managed BDC operation that I have experienced elsewhere. I share this feedback respectfully and constructively, as I believe that with stronger leadership, updated systems, and clearer career pathways, the workplace could become a much more positive and productive environment for the team.

What is the most stressful part about working at the company?
It's very old school, they use paper still.

What is the work environment and culture like at the company?
Seems like a drama zone, where people seem to be unhappy and very tense when you walk in like they do not like you.

Friendly employees except managers were the main ones who don't like being bothered when no one else wants to help you out or explain how to do it correctly. I understand managers are always busy but they should have someone to be able to train and have patience so no mistakes show up and so they don't get mad at you because supposedly you were suppose to know when no one was clear at all from day one.They don't like being bothered especially if you have no experience doing whatever. They need to work on trying to train the correct way and not getting mad when you forget a step as we're not all perfect at having a good memory.

Honestly worst place I ever worked the only thing keeping this place together is cause Kia and Hyundai aren’t scared to make a horrible car that looks nice but lacks quality. Other than horrible cars and management there’s no tools or machines that they give us we half to share it with 15 people while everyone has a car to work on customers are waiting 6 hours for oil change thanks to chuck wheels falling off honestly the best part of my day driving my Lexus home 

What is the best part of working at the company?
I can’t think of on thing other than getting a check 
Early

What is the most stressful part about working at the company?
Watching management  keeping all the money  for themself . Also not knowing what your going to make on sale they don’t show you whole deal
They think people are stupid  

What is the work environment and culture like at the company?
Work work work as mangers go on 5000
Dollar dinners

What is a typical day like for you at the company?
Napping and watching salesman driving golf cart

What is the best part of working at the company?
Training class weekly with a good instructor. Free lunch on Saturdays. Not a thing else.

What is the most stressful part about working at the company?
Management is actually terrible. Not in the way of them not knowing what they are doing, which they do not, but they are actual terrible people (Hyundai and Genesis)

What is the work environment and culture like at the company?
Toxic and deceitful Sales Managers. They do not care if you succeed. And if you do good without them, they will take you as a threat and get you gone.

I've been selling as a top producer for over 5 years and would not recommend working here if you want to be treated with respect.
6 day workweek and they will pressure you for 7.  
No job security and the majority of new hires are fired within the first 3 months.  
No 401k match. 
Leads will be distributed to a few favorite reps not all salespeople.  
Pay cuts and capped commissions even though the stores are seeing record profits.  

What is the best part of working at the company?
Meeting with customers and helping them to get where they needed to go

What is the most stressful part about working at the company?
Dealing with employees that don’t do their jobs 

What is the work environment and culture like at the company?
Most of the time the environment changes depending on who is at work 

What is a typical day like for you at the company?
The days are long and boring. When no customers, sitting on the bench is what you do

Up until you make a mistake on the job management is good!! Nobody's perfect in this world that we live in not even the richest men or women!! There was always something new to learn on the job to keep you busy!! The owner of the company nice friendly man!!

Management treats majority like garbage, plays favorites and will target and embarrass you in front of everyone. They create a hostile environment and there are no raises ever! No room to advance and no vacation until after 1 year employed. High turn over rate in the bdc

Need better leadership' instead of complaining about top sales people and tearing them down for everything isn't good. I gave this company 9 good years of my life and got nothing out of it except every award was possible to achieve.

Top Job Titles	Average Salary
Sales representative 63 salaries reported	$112,500 per year
Automotive technician 21 salaries reported	$98,333 per year
Service writer 11 salaries reported	$76,591 per year
Lube technician 5 salaries reported	$21.20 per hour
Business development center representative 10 salaries reported	$60,000 per year

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