intern

director

senior software engineer

software engineer

manager

Warner Bros. Discovery

I started working at TWC full time in the fall of 2014.  I went through 8 weeks of training before even going out to the call center floor.  We would listen to other people on the phone in training but it wasn't till the last week that we started taking calls.  Call center work is rough.  The calls can be daunting to say the least.  I do not recommend this type of work for anyone that can't control their temper because you would lose it fast.  I would say 75% of my calls were kind people that wanted to talk to me longer than I was supposed to be on the line, but the other 25% were rude, used foul language, threatened things against the company etc.  Those were calls that typically went up to a supervisor, but every once in a while you'd have to wait on a supervisor to take the call.  We got an hour for lunch each day and in 2015 my health started to decline.  I won't go into details, but lets just say I had to have 4 major surgeries from 2016 to 2018.  Due to this I was let go, but it was after all of my ADA benefits had expired.  They got rid of my department only a couple months later after I had to go out for surgery once Charter took over.  In fact the whole call center is now a billing call center and all tech support were left with a choice to go do billing or take three months pay.  I never got the chance to do either since I was out, and they did offer me the chance to go back, but I've heard of what's happened there since and it's the last place I'd want to go back to.  Years and years of tech support to be a billing agent?  Nope.  I'll find some place where I can put my talents to work.

Report to work at 0730 and receive the word on the up coming weekly events from supervisor then load up the vans with necessary equipmnent and supplies needed, leave by 0800, stop if possible and meet with a few of my fellow Techs and discuss the strategy for the day and then hit the ground running to our various jobs that we had scheduled. Jobs were Installation of TV boxes/Modems for various rooms in the residences, also troubleshooting issues/ replace damaged or loose fittings, splitters, cables, or drops, also how to use remote  controls, channel settings, associated devices such as DVDs, VCRs, TV antenna set ups etc. Learned a lot about working as a team, assisting other Techs who might be behind on jobs, need assistance at jobs for various reasons. Learned the Importance of management, how it can raise or lower moral. Workplace was friendly and enjoyable with a small gym and outdoor lunch events. Hardest part of the job was sometimes doing disconnections (not necessary with digital services) because the connection points (Telephone Poles, Pedistals) were not always accessable ie., back yards with dogs, bees/wasps nests, nonco-operative customers etc. Most enjoyable part of the job was leaving a satisfied customer with job well done. Also leaving a job after 14 years and still keeping in touch with some good people that I've worked with.

This company as a whole is a great company. Benefits are great and you receive a yearly 10% bonus. Management was ok for the most part, I have nothing negative to say about them. The training session is GREAT.  Now that we have gotten that out of the way, I will focus on the master control operator position at the Sterling, Va Broadcast center.  It is very hard to move up and advance due to its political bureaucracy. One would have to be working there for upwards of 6 years to be awarded any kind of advancement. Previous master control experience is not a determining factor in compensation, well at least for me it wasn't.  Since we are on compensation I will have to say that it is very poor.  This poor compensation is due to the fact they want to attract younger employees with little to no master control experience.  Very little is done to boost morale, and yes I'm going to echo a previous review and talk about the rock, paper, scissors tournament.  If that is your idea of morale boosting, then you would enjoy your job.  The policies have a high-schoolish ring to them.  No phone usage in the master control pod (yet it is ok to talk to co-workers on the intercom system for the whole 8 hour shift), and you have to ask to go to the bathroom and sometimes those bathroom requests are delayed in being granted.

If I was working the morning shift since I was an assistant manager I would unlock the store and turn off the alarm. I would check updated from my boss on our computer to see if there were special requests asked of me and my employees to do that day. Then would fill out a work chart so employees would know everything that needed to get completed. I would open the registers and count the money in the drawers to make sure they all added up to $200 including change. My employees would come in about this time and we would open for business. I have learned what it takes to be a good manager and an excellent team leader and team player. I also learned how by providing excellent customer service how great the customers satisfaction can really be. I enjoyed working with my boss and we worked well together as a team to assist our employees with any concerns or problems they might incur. My co-workers were a great bunch of people that were dedicated to learning and doing their job in a correct and timely manner. To me there was nothing I could say about this being a hard job. Yes it was difficult sometimes but my co-workers and I always figured out a way to make things work out in the end. The most enjoyable part of the job was knowing we all worked great as a team and also knowing if anyone had a problem I was the one they would come to for an answer or solution.

Maybe it's just not the job for me, but when you take calls for troubleshooting internet, phone, and TV issues for almost 2 years, it kind of blends together and you get burnt out. I met fun people and some of the managers were fine. Honestly, my work ethic went from okay to poor once I had done the exact same thing for a long time. Opportunities did exist for promotion did exist, but it was seldom and the offices were small enough to seem like it was a matter of "who's turn" it was versus getting a fair chance. Attendance policy is strict and most of the people were let go for attendance as the number one reason for turnover. you are a number and a means to achieve stats and nothing more. Employees had to often cheat to meet metrics, but no one ever openly talked about this for obvious reasons. You could save up a lot of sick time, but it was more for FMLA, because if you actually got sick and had to use Sick Leave and it wasn't for FMLA or Short Term disability, you would be fired. Even though I worked in technical support, sales were required to be done for 1% of all of your work.

Turner and WarnerMedia were a blast to work for. There was an air of excitement and my leadership always made best efforts to accommodate their employees.

Enter Discovery:
Mindless enforced mandates with complete disregard for how it impacts the brands or employees. The place has been gutted and flagship brands have been forced into the background.

E-level leadership is tone-deaf to the issues facing their employees. This once fun work environment is now somber and quiet while successes legacy employees achieved are now claimed by Discovery as their own. There is a brain-drain occuring with no signs of stopping while the bottom line is now all leadership talks about.

All talk about diversity and inclusion is just for show. They exclude employees who don't agree with the Discovery echo-chamber and vehemently gas-light anyone brave enough to speak up. Everyone is miserable except the execs who act like they are the best thing to ever happen to the company when it's the exact opposite.

Reason and logic are gone and a leadership who works to serve their employees is a laughable notion at the top.

Don't work here if you want a pleasant work environment. It's turning into a sweat-shop under our CEO.

Worse job I ever had. Constant turnover.  They cant RETAIN employees in Retention. Training really sucks. You can tell they prefer younger people.

Sales Coaching's all day if you don't get you sales stats and are pre occupied with numbers instead of Customer Service. 
Sales Reps have to do unscrupulous things to reach sales goals that constantly change and remain unreachable. Terrible Customer Service.  Managers don't want to know what you did to get sales goals as long as they reach them. 

The Company culture is dog eat dog.  The hardest part was resisting the constant prodding to change things on customers accounts to get sales incentives and to actually do customer service when their in home reps hang up on people or lie to them. Stay out of Retention whatever you do unless you are the car dealer type of sales person without a conscience. You will thrive in retention.  Worse job to have if you believe in Customer service. Voted many years worse company by consumers. Do your homework.  Find another position in another department before taking this one.

This job has provided me with the opportunity to glimpse at how shows are developed and produced from the perspective of the company's front desk.

I act as a liason for executives and visitors, coming in for meetings, pitches, conferences, company-wide events, etc. I also answer the company's main line, so there is an incredible amount of customer service involved.

What is difficult is my department (Facilities) is horribly short staffed and there are no foreseeable plans to expand, save for the inclusion of an intern in the spring. Much of my work is meant for three roles, so I am overwhelmed by a lot despite being simply a receptionist. A lot of multitasking is involved for projects and tasks that are not exactly in my realm, however they have to completed as there is no one else.

The culture here is interesting and open, allowing me to schedule meetings with executives to learn more and providing them with insight into who I am and what my aspirations are.

Despite all these positives, I sense great disorganization and an immense lack of communication/integration between departments. I also have been unsuccessful at developing my career further within the company, despite me repeating that I would like to learn more and grow internally.

This company is as PC as can be. If you're not willing to conform to exploiting every weakness a prospect or customer has, you will not succeed. If you fail to back up their lies in order to gain sales during short months, you will be harassed continuously until you submit or quit. Management will isolate those who challenge immoral and unethical behavior in addition to defamatory under the breath comments directed at those they target. If they can't force you to quit, they will eliminate your position and hire someone else (old buddy system) a couple months later. I regret at having to rate this company in such a negative manner, though it is what it is. I've seen many of my coworkers systematically terminated by corrupt management.
Also, the management from the top down will ask you to make donations to their political action committees (PACs) and other causes. If you don't donate, your manager will harass you until you do or it stays in your permanent record and again you will be targeted.
Basically this is a FEAR driven company where you need eye's in the back of your head in addition to CYA!!! A manager once told me the best motivator in the world was FEAR.

Time Warner Cable was soul-sucking. When you're hired, you go through about 6 weeks of training and you go on the phone soon after that. They train you relatively well until you get an issue that keeps you on the phone for 4+ hours and no one is willing to help you. 

If you're a morally good person, you find issues with charging people obscene amounts of money for services and try to save them money by bundling them, but management doesn't like that.

You try to help a customer and try to avoid transferring them to a different department by doing their job, but management doesn't like that.

You try to troubleshoot until you fix the issue instead of sending a technician, but management doesn't like that.

But also, management doesn't like when you upgrade a customer in services (if it means lowering their bills), or when you transfer, or when you send technicians.

It's all very much lose-lose. 

But coworkers are typically fun and nice people to be around, pay is competitive, vacation/sick/personal hours are generous, and growth is possible if you connect with the right people. Medical, vision, and dental are available and a 401k.

Top Job Titles	Average Salary
Intern 4 salaries reported	$20.50 per hour
Director 13 salaries reported	$192,308 per year
Senior software engineer 4 salaries reported	$142,625 per year
Software engineer 8 salaries reported	$165,463 per year
Manager 13 salaries reported	$114,923 per year

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