appliance technician

field service technician

production technician

installation technician

installer

Wash-Multifamily-Laundry-Systems

WASH was never a bad place to work, but in my time there the company has certainly changed.  As with many companies today, WASH became visibly more about the bottom line than about taking care of its customers and employees.

Every day brought new challenges with it, so the job was always interesting, but these are not the types of problems you expect to have with a well-established business in a consistent market.  We were constantly short-staffed, and frequently were not provided with basic equipment (Vehicles, Service Parts, etc.).  Our IT systems and back office processes started to become archaic, but we stuck with them anyway because it would've been costly to revamp the entire system.  

I learned how to manage a group of employees over 60 strong, handling all payroll & HR-related issues, as well as general oversight of the Service, Collection, Installation, and Laundromat departments. Logistical problem-solving was a daily routine, mapping out customer needs vs. equipment ordering capabilities vs. Sales Force Budgets and New Deals.

Within my branch itself, the culture was generally laid-back- I am not an overly strict manager and I feel that allowing my employees the space to operate was key to my success.  I wanted my employees to be happy and therefore more productive.  We frequently had branch luncheons and activities, as well as the occasional holiday party.  Everyone was very nice to each other and nobody was afraid to crack a (office-appropriate) joke nor was anyone afraid to laugh and have a good time.  I made some memorable friends and contacts at WASH, and will always appreciate that aspect of my time there.

I started at the company as an appliance installation technician. From the beginning, I received comprehensive training—including proper use of PPE and techniques to protect my health and improve efficiency on the job.

Later, I transitioned into a service technician role, working with washers and laundry systems. For this position, I received only one month of training, even though hands-on experience is critical to succeed in the role. Despite this challenge, the expectation was to complete at least 10 service calls per day. Over time, due to internal company issues, the required workload increased to over 40 hours per week.

To meet expectations, I pushed myself to reach the performance level of more experienced technicians. Once I did, I requested a salary adjustment to match my responsibilities and results, but it was not granted. Eventually, while handling multiple machines at once, a conflict with supervisors occurred. I ultimately chose to resign, as I felt the expectations placed on employees were exceeding reasonable and sustainable limits.

This job helped me grow professionally and develop resilience, but I believe some internal processes and support systems need improvement to ensure long-term employee well-being.

I feel that management has an antiquated way of doing things by letting the status quo of how things get done be the accepted way of doing thing. There is no forward thinking for how things should get done. The service people are short handed and work mandatory OT most weeks. I can bust my rear doing my job and get a lot done and still be told by my lead that I am not doing enough.  I have been compared to other workers and how they do things.  I don't like that I work 8.5 hours most days working through my 30 minute lunch to keep up with the unreasonable demands of this company.  I need a job so I will work here until a better job comes along. If you have two job offers and one is from WASH, take the other job offer.

"Management" as well as “Human Resources” are extremely messy and the IT organization is poorly managed. Just a complete unprofessional environment. Not worth the stress from the constant drama and lies, even at their over-market pay rates. Very childish people (nitpicking, exclusion from meetings, etc.). Management plays favoritism. Egregious HR issues are disregarded if reported by some staff; while other trivial, or even non-issue, are reported and HR would take up arms against certain individuals. The App Dev team comprised of recently graduated "Engineers" with very little coding experience. Project manager can't even manage a project as many deadlines are regularly missed and budgets always overran. The Mobile app is extremely buggy and not even functional at times. How difficult is it to start a washer or a dryer with your phone? Apparently extremely difficult and time consuming. Don't work for this toxic place unless you want to surround yourself with incompetence.

What is the best part of working at the company?
The support you receive from colleagues.  WASH listens to their team members. 

What is the most stressful part about working at the company?
I've been in the workforce over 15 years. There will always be days you will have stress. You can manage your stress on how you tackle the issue. When you work with an organization that shows support, your stress level goes way down.

What is the work environment and culture like at the company?
Supportive and encourages great communication. 

What is a typical day like for you at the company?
Lots of communication with external and internal customers.  I support managers all across the US and Canada.

What is the best part of working at the company?
Working in different cities seeing new people everyday interacting with customers 

What is the most stressful part about working at the company?
Managements high work load, miscommunication with sales reps customer service dispatch and property managers 
Little to no assistants 

What is the work environment and culture like at the company?
Every man for themselves if materials are low you have to hide the. High workload little help

What is a typical day like for you at the company?
Everyday you get your route load your truck stock your truck with material go to property check in with management install machine(s)
Test machines whip and clean machines and check out with property management and close out work order

My immediate managers (every department in the Branch level) are awesome. They really do treat you well and care about your well being. On a corporate level it's much of the same, profits are all that really matter.  It's not something you feel until you have to start dealing with regional managers and above. I've been employed for 17 years and various companies doing a wide range of task and the group of managers I work for now are far and beyond the best I've experienced. It's paid training in the sense it's on the job training. 

New investment group has decided to completely upend the company by making some drastic location based changes. The investment group is European but doesn't seem to want to extend the European style benefits to us. I know people that work in Europe and their work environments are WAY better than we have here.

The Mid-West operations is taking a huge brunt of the changes with a lot of integral staff being taken advantage of. It can still be a good place to work if you aren't a Manager or Supervisor, unless your were a previous employee of Great Lakes Laundry.

Has decent benefits and a lot of freedom but has poorly ran management and system. They care more about quantity than quality and reward those who don't produce instead of the people who do produce quality work.  The regional manager for this area is extremely two-faced will tell you one thing and go behind your back and do another dispatch is a complete disaster they get rid of the good dispatchers and keep the dispatchers that will give them quantity instead of quality and work with the technicians. The dispatchers tend to argue and be extremely disrespectful to the technicians.

This employer is the most insanely TMZ like atmosphere I have experienced.  All the older women seem to hold sway over the company, dictating who does what, how things are processed, and are terrified of anything new.

They have discovered ways to talk chisme about every single person in the workplace.  In addition, I feel that the younger people and those without family connections are treated far worse.  Expectations are far higher for them, while the rest coast.

Its frankly a disgusting place to work, and I wouldn't recommend it to anyone.

Top Job Titles	Average Salary
Appliance technician 32 salaries reported	$25.19 per hour
Field service technician 2 salaries reported	$26.00 per hour
Production technician 4 salaries reported	$21.75 per hour
Installation technician 13 salaries reported	$22.50 per hour
Installer 1 salary reported	$77,652 per year

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