guest service agent

police officer

coordinator

director of partnerships

account executive

Washington Nationals

One thing I loved about my experience with the Washington Nationals MLB Triple AAA Affiliate is that there was never a typical day at work. The work environment was very fast paced and always changing. While working here I learned how to handle analyzing trends which enhanced my excel skills immensely. Throughout this process I also had hands on experience with marketing for the merchandise in the store, online, as well as advertisements. We used the data that was analyzed from the previous season to put us on the right track of which apparel to advertise for, in hopes that it would still be a top seller yet again.

Management at this specific stadium was, and still is to my knowledge, a very tight group. I enjoyed working for each and every one of them because they were so passionate about the game of baseball and their jobs. You could tell by their work habits that it wasn't just a job to them, it was something that they really enjoyed doing. My co-workers were all very outgoing. There were only 15 of us that worked at the in-house office for the stadium so it led to a very fun work environment. Due to the fact that there were only 15 of us, we took it upon ourselves to always work as a team!

The hardest part of this job was to try and stay within budget for the merchandise. Despite the trends from the previous seasons, we still needed to bring in new merchandise to try and up the sales numbers. With that being said, new season merchandise was usually more expensive which led to cutting back in other aspects of the merchandise! The most enjoyable part of the job was handling the marketing and advertisement for the merchandise. I loved trying to connect to fans through just a simple marketing statement or advertisement!

A typical day involves preparing for your shift anywhere between      4-7+ hrs You usually report 2hrs prior to a game depending if you're on their Promotions team.  This will determine the time you report.

What I've learn is to be prepared to go above and beyond your comfort level when it comes to delivering great service to the public.  Management stress to us to be aware of your language; verbal and physical. Be knowledgeable of policies, regulations and surroundings in order to best inform the ballpark's guests and keep them happy and safe.

Guest Reps get to mix and mingle with all walks of life.  All ages, orientation, and creeds but for the most part coworkers are friendly and supportive.  It is encouraged to stay positive in the workplace. 

The hardest part of the job is the amount of standing.  If you have mobility issues it can be a challenge; however, walking the steps within the ballpark can be a great way to get your exercise in.

The most enjoyable parts of the job are the awesome ballpark concessions & meeting new people daily.  It's a party everyday.  You can get to watch professionals play at their highest level of physcial excellence and then cheer right along with the fans that love them.

A typical day at work begins with a plan and most often changes throughout the day based on the needs and the weather.

My plan is to verify that all speakers in the stadium are operational, that all of the TV's are on and showing video. Set up and test any events that need to be done for in house as well as outside clients for basic meetings. ie: speakers, mics, projection screens, audio devices...
My previous functions were to also verify and test fire alarm and repair/replace CCTV cameras and test. As well as running all CATV6 to new outlets and move existing. 

Co workers are always a challenge but one I am up for. I feel I get along with most people as I have a job to do and that is that.

The hardest part of my job (and dont laugh) are the rain delays! There is only so much busy work one can make while there are 30,000 fans waiting to get the game rolling again. 

The most enjoyable part of my job ar ethe people and the ball team. The fans come here for a good time and it is wonderful to see how happy they are when they have nothing to complain about. It's even better when the team wins. 


Thank you for your time and consideration during your hiring process.

At the Nationals I was responsible for ensuring that all the concessions products were delivered, from food and beverages to utensils, cups, and all items need for the kitchens. I was required to complete inventory counts of items, and ensure that the proper items were being delivered when order from the warehouse on a daily basis. If there were any discrepancies, I would have to make a note and inform the warehouse of missing, or overstocked product, so that inventory could be corrected when needed. I also had to do counts of the inventory to ensure correct product was being stocked and ensure no missing product. At times I was also managing warehouse workers to aid in restocking product orders. Additional responsibilities were ensuring that all food and beverage prep areas were being kept clean, helping with the restocking of kegs of beer, keeping chill chambers stocked with beverages, and helping the cash room exchange money for the cashiers during the games.

Depending on what time I was scheduled, I opened and closed the store as needed. I would make sure all shelves were stocked to the maximum for customers during the day. On a fast day, I hovered the floor aided customers with any questions about products to further assist them in their purchase. I maintained the cleanliness of the store during the day.  I also assisted in rearranging the furniture within the store for the holiday season. During Halloween, I distributed candy to customer's children. On the sales floor, I assisted the customers so well that I brought in more sales than a few of the managers. Which promoted them to have me operate the cash register for at least a month. I also informed all customers of any sales that the store was having during that day. I had at least 5 managers which made my work day easier because management was divided into many different personalities. All of which were pleasant and easy to talk to about any concerns I might have had while working.

Ensuring that leftover food is stored properly, perform kitchen maintenance tasks such as; emptying the trash, washing dishes, testing the temperature of food at specified intervals; also prepare tables and deliver dishes to dining patrons

Deliver, or "run" food to tables once a food order has been prepared by the cooks; also assist other restaurant staff members with duties such as clearing and cleaning tables, filling water glasses and refilling drinks, maintaining cleanliness in the kitchen and customer areas and returning plates to the kitchen

Responsible for preparing dishes prior to being cooked, which may involve cutting or carving meat, fish or poultry; as well as assembling, measuring, and mixing other ingredients for each particular dish; ensuring that ingredients are stored properly and maintaining an inventory of food and other items needed for the grill station; in addition to preparing grilled foods, may also be called up to fry, bake or even microwave meat, poultry and fish dishes


the really isn't a hard part about this job, I enjoy working there.

It was hard to depart but the decision became easier with the dissatisfaction of management.  Some departments, a lot of departments had poor management and still do.  The upper management were more supportive than your manager however their jobs are to support their direct reports and you have to follow the chain of command.  HR was ineffective and didn't help with most concerns and those that wanted to help couldn't because they were scared for their job security.  It just changed for the worst.  Best of luck to the team!!  I hope things change around there and get better for all the small people working their butts off night and day behind the scenes, you know the people keeping things going.

Working at the Washington Nationals is unique and rewarding. It is a dream come true to work for a professional sports team. The next step will be to advance further up the teams work ladder.

You have to be flexible with the hours when you are a game-day employee. The hours are never 9-5...at least not AM to PM. You would be more likely to work that shift but PM to AM. The beauty was the time off when the Nats were on the road. So really the experience was one where I had fun going to work when I had to and I got plenty of time to do other things as well. 

There are a lot of hidden benefits that you uncover once you are in the organization. It's a baseball team and a business, so there is a great combination of fun, sports talk, and serious work making for an overall enjoyable environment.

What is the best part of working at the company?
It's just an overall good experience meeting no people, coworkers, supervisor's and being able to get great incentives and being recognized for the great service that I 
provide. The fans appreciate it as well.

What is the most stressful part about working at the company?
Just standing up for 4 to 5 hours daily working the homesteads. 

What is the work environment and culture like at the company?
It's okay. Friendly and welcoming. 

What is a typical day like for you at the company?
Engaging with my supervisors, coworkers, the fans and other workers from other companies that are really cool people.

Watched, recorded, and edited game/practice video for the Nationals Triple-A affiliate to gain a competitive advantage. Prepared player reports by observing and analyzing a player's skill set. Became proficient in BATS technology: the leading tech company that serves as a video and statistical database for most MLB teams. Learned various information regarding the business of baseball operations within the Nationals player development department. Participated in preseason activities at spring training.

Top Job Titles	Average Salary
Guest service agent 8 salaries reported	$19.77 per hour
Police officer 8 salaries reported	$28.68 per hour
Coordinator 6 salaries reported	$21.00 per hour
Director of partnerships 9 salaries reported	$119,167 per year
Account executive 7 salaries reported	$20.28 per hour

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