Waterbury Hospital

I would arrive at the hospital on Wednesday and Saturday just before 8:00 A.M. In the office the fax machine would have turned out three different patient reports. Before I would go on any of the floors I would check off the previously visited patients to discern the new patients who needed to be visited that day. I would then circle the new patients on each floor. The first floor I would usually visit would be the ICU . The heart patients were first . I would visit and pray with them. Next I would visit the Medical ICU patients. Usually these people were sedated with breathing tubes in their mouths. I would bless each patient and leave a chaplaincy calling card for the family.Whenever I needed to lay hands on a patient ,I would cleanse my hands at the doorway gown up and put on surgical gloves.When I was finished with a patient ,I would take off the gown and gloves and cleanse my hands.After Medical ICU ,I would visit the Surgical ICU and visit and pray with those patients . I would go back to the office and fill in the computer spiritual progress report for each patient that I visited. Then I would go to the fourth floor, the telemetry  floor and visit the new patients . Then I visit and pray with all the new patients on the fifth ,the sixth (when it was open),the seventh floor and the ninth floor. Often my visits would be interrupted by a stroke alert or a trauma alert in the emergency room in which the chaplain would be requested to be a praying presence alongside the doctors, nurses and EMTs who would be working feverishly to stabilize the patient's medical condition.I had been  thirty-four years in church ministry I found nothing so exciting as standing in the ER alongside these medical professionals.I miss this very much. At the end of the day.I would finishing doing the computer charts on the rest of the  patients I had visited with. Some patients only wanted me to visit with them without prayer which was fine. Sometimes the hospital would call me after hours to administer "the last blessing" over a departed patient and comfort the patient's family.The hardest part of chaplaincy is comforting a family in the middle of the night when that family has lost their loved one . However Christian chaplains are fortunate to a relationship with Christ's death and resurrection to support them.

I enjoyed starting to know the nurses ,the respiratory technicians and the social worker.

Incredibly bad working environment.  Very top heavy at corporate level and bare bones at local hospital level.  Multiple people telling the staff and managers what they are doing wrong and they have no sense what everyone has sacraficed during the last two years of covid with work and home life.  No sense of what we have been through but just piles of criticism and brow beating from people sitting safely in their living rooms with no stress.  If you want fulfillment and feeling of accomplishment and appreciation dont apply here.  it will damage your inner core both physically and mentally.  The work expectations are unrealistic to make more money for the corporate conglomerate.  An to end this, the way a few of the corporate executives have made lives bad and terminated good people at local level is criminal.  The work that they require leaders to do at local level is work of 3 or 4 people but there is no accountability for the multitude of national and regional corporate directors, VPs, executive directors that provide absolutely no value to the work being done on the ground except for many of them to collect data to look nice on powerpoints and find ways to publicly and privately shame and demean the ones actually doing the job.  There is one corporate executive leader who is COO of the east coast prospect hospitals which is about 9 or 10 hospitals.  If you ask any of the mid level managers or leaders at any of the Prospect east coast hospitals, they will tell you that she single handedly creates friction, dissention and distrust.  She tries to tear down people and provides no actual work or benefit to the hospitals except to chastise, ridicule and harass the executives and managers at the local levels doing the job.  

While this endeavor started out as an exciting change in a nursing career, it turned into a drudge, unfortunately. Lack of other RN case managers and/ others out on work- related injury often led to inconsistent assignments and unrealistic travel expectations within a standard, yet salaried workday , which does not end if you have to do your  computer charting at home after hours, sometimes up to three / four hours depending on the amount of cases you were given to open that particular day . Weekends are worse in that patients assigned often do not answer phones to accept  admission to home care and a case manager would often have to change an assignment multiple times and locations in order to meet a quota for the day. A person who opts for home care nursing as a change or a new career should be alerted to these things , have patience and a high amount of flexibility in order to be happy and a fair amount of success if he or she chooses this . 

Very busy office during the day and very stressfull at times due to the type of patients being served. I learned a lot of skills and knowledge in my position. I had a great bunch of co-workers and we worked very well together. My supervisors in my department over the years were wonderful and very fair. 

The previous owners seemed to care more for their employees than that of the new owners.  Our workplace culture was developing nicely under the past ownership, but with new owners there have been changes which, in my opinion, have set them back quite a few notches. The previous owners were more transparent and up front with their employees, but with the new owners, I think employees are now confused as to what direction the new company is going in.  The culture of the new company is very different from what we were used to but hopefully, in time, everything will settle down and move forward again.

The most enjoyable part of my job was seeing our patients make strides in their care and working with people who have become good friends.

The hardest part of the job was getting laid off and leaving my co-workers with more work than they can now handle because of being so short staffed.

I have learned what management shall do and not do. The inappropriate behavior that is allowed to continue at this organization is disgusting. A typical day at such an institution lacks any and all management. I have learned that I would have been better managing the hospital than in the position of support staff that I am currently am. My co-workers have sadly been burdened by the lack of management and feeling the pain. Many of my co-workers have expressed their concerns and their fears fall upon deaf ears. Due to the deaf ears numerous individuals have quit. The hardest part of the job is working without a voice. Not being heard by management, and not being taken seriously. The most enjoyable part of the job is clocking out at the end of the shift and knowing that an individual made it another day.

COVID has hit us hard and staffing levels are a challenge like everywhere.  We are tired but all we get from leaders are that we are not working hard enough and are getting out late too often.  They write people up for not taking their lunch because we have 8 to 9 patient assignments.  We are already working short and on top of it are treated as if we are inept.  Our manager says that it is corporate policy and we can't have overtime.  I decided to leave - lack of support.  The one positive working here for us in union.  HR huge supporter of union and protects us from managers.  They never alllow us to get fired.  They have our backs to point that one of the night nurses joked that we could not show up for a week and only verbal talk.  But our department has gone through managers like water and HR is quick to fire them and take our side so in that sense it is a good place to work for us.  But pat ratios are too difficult

This was by far the worst place I have ever worked. I think that the CEO is very likable and tries at times to do right by the community but he does nothing to manage his leadership team. Dealing with HR was a mixed bag in the sense that they support management but not the employee. I observed a lot of nepotism, discrimination and compliance issues. The CFO is the worst in the industry but because he is essentially a "used car salesman" he gets away with acts of discrimination and other issues that would get the hospital in trouble on the state and federal level. 
The leadership is all about self-preservation and don't care about their employees or the patients receiving care. The parent company condones this toxic environment. Run don't walk if offered a job here. Nothing enjoyable about the job.

Was an employee at this workplace and saw firsthand the tremendous decline in upper management at the highest levels; one of the worst cultures a hospital could have. If you complained about unsafe coworkers, attitudes, behaviors and even physicians, you were labeled a 'problem employee; by H.R., a department that rules this place like the mafia, many 'yes men' get rewarded with promotions;  union representation offers negligent guidance. Much of the equipment is broken and housekeeping does insufficient cleaning, germs abound, bullying behaviors are ignored, if not rewarded. Simple tasks not done because of "not in my job description to do it"

What is the best part of working at the company?
There isn’t one. Fiscally mismanaged. Morale at an all time low. If you’re looking to start a career in healthcare Waterbury Hospital/Prospect Medical Group is NOT the place to do it.

What is the most stressful part about working at the company?
Working there in general. There is zero management support and a very lackadaisical attitude towards patient care

What is the work environment and culture like at the company?
The attitude of management is extremely poor. Don’t like it here move on.

What is a typical day like for you at the company?
Extremely long. With no managerial support, it makes working there extremely difficult.

Working as a Clinical Information Associate at Waterbury Hospital required a person to utilize their time management skills due to the fast paced envionment on the nursing units. My assigned tasks varied day to day. I really enjoyed the diverse work load and additionally interfacing with all different staff members on my unit,
Helping patients and their family members was very rewarding. Helping our phsycians with any type of situation was always recognized by the team. As a unit secretary, my position was a the central hub of the nursing unit. All information crossed my desk and was then distributed accordingly,

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