senior maintenance person

maintenance technician

property manager

maintenance manager

renovator

Waterton

My experience with Waterton actually began as a college student, briefly living in their Presidential Towers site. It was really excellent as far as a living community goes, given that the site has four fifty floor towers - which never really impeded their management skills. I lived there briefly as a subletter during the summer (which I think is the busiest time for the city of Chicago, especially the West Loop), and loved to come home because of how vibrant and alive the building always seemed to be. Anyhow, some years later I became a leasing agent for the same company and found my experiences to be still pleasant, yet a little more realistic. I realized that the reason residents love the Waterton properties so much is because of the diligent work that goes on behind the scenes (mostly by the lower level employees). The work environment can be a bit strained with such large properties and so many residents to tend to - but there is never a shortage of tasks or ways to be helpful on site. I really did love my time working with the company, even if it can be a bit taxing with the long days (weekend included) and slightly rapidfire leasing style. Management is overall superb, just a bit methodical to the point of seeming like well oiled robots.

This company promotes teamwork, closeness, kindness, however that is not the case. Too many inexperienced people being hired who do not know how to do their job. Cutting costs for various things every few months and everything is about their budget. 
My management team is by far the worst I've ever worked for. There is 100% a sense of hierarchy here at this property and a severe lack of communication and closeness. I feel like I am being asked too much for too little pay. I do the job of an assistant community manager and a leasing consultant while getting paid almost nothing. There is no recognition for all the hard work you do here and they try to find mistakes in everything you do. 
Maintenance ignores requests I have but when it comes from the CM they reply right away.
Too much bullying and talking behind peoples backs which they tend to throw you under the bus for to cover their own mistakes. 
I unfortunately feel as though I am being bullied to either quit or they are waiting on me to make a mistake to be let go.
I have never worked for such a toxic community manager until I started here.

I am not saying this about the company as a whole but rather the Colorado region.


Overseeing a 576 unit community is always a challenge. However that challenges can be minimized when systems, proper training and clear company standards are set and upheald.
 
The property that I managed for Waterton's had a lot of potential for being a top A property. I set goals and laid out action plans to help this property succeed. Since I was not given the authority from upper management to implement these changes, no progress was made. The staff became confused as to what my roll as property manager was since I was given all of the responsibility of being manager but had no authority to hold any staff member accountable thus restricting employee and company growth.

I have been in property management for many years because I love this business. Despite the rollercoaster of drama and human emotions I experience, I have developed a balance between keeping residents satisfied while maintaining the integrity and professionalism of the company. I believe there is always a way to create a "Win, Win" solution.


In my experience, it was a great place to learn and introduce myself into a new work environment and role. Some properties are far better than others, and that is due to the state of the property itself, management, and coworkers. The company is pretty loose as far as supervision and day to day. As long as your stuff is getting done, you will hear no complaints! I learned a lot in little time because of the awesome supervisors and fun coworkers. Benefits and perks are pretty standard for any corporate managed companies, but they’re definitely not the worst. They throw a couple company wide functions that require little work, and can be actually really fun all while getting paid to attend! Waterton is pretty “woke”, but that doesn’t really have any effect on me and my job. I would recommend the company if you are a level headed individual who can make an effort to get things done. They don’t require overachievers, but if that’s something you find yourself doing, they will notice and you will be rewarded for it.

If you are an experienced, property manager (like myself) that works extremely well independently and likes to conquer on large tasks, then this is not the company for you! This company style is micromanagement With a strong sense of accountability for projects and tasks that are not even your responsibility. The regional manager in the Florida location loves to bicker and make fun of her team consistently. She loves to talk about everyone in whispers. When I say everyone, no one is left out of her gossip. I was one month into this position, and I absolutely hated the culture of this company. I strongly suggest that you really interview the management team if you were called in for a position and asks questions in regards to teamwork and company culture. I highly suggest you speak to the team prior to taking this position as well. I’m sure they have a lot of gossip to tell you and then you can make the determination whether your paycheck is worth the amount of stress or they’re going to put you through.

I worked for this company for exactly a year. In the year I worked for them I had three different managers. The stress and lack of support from upper management is un real. When I started I walked into the most disorganized mess I've ever seen. Promised to be paid bonuses on time and never we're. Good luck trying to complain the regionals could careless and just say oh I'm sorry. And say oh it's only x amount of dollars. Easy for them to say when they make twice as much as I do. They really don't care about employees safety either when hurricane warnings where in effect they still make you travel no matter how far the distance you live from the property. God forbid you ever complain against your manager, The coroprate office will take your compliant and then tell the person so then a month down the road the retaliate agianst you and ultimately you end up un employed. So good luck if you choose to work for this awful company!

Daily routine was to walk and open the available apartments to ensure their presence was move in ready. Return to the office to prepare daily treats/snacks prior to opening the blinds and unlocking the doors. Ran daily reports for move in rates and availability. 
While in this position, I learned the needed systems and methods for leasing apartments. Management was great and always willing to step in when needed, but typically allowed issues to be handled upfront before intervening. Co-workers stayed busy and kept the day moving while we assisted each-other in times when the other had to be busy with other matters. The hardest part of the job was some language barriers. The most enjoyable part was working with not only the residents, but meeting the new people coming in and becoming part of the community.

Working for Waterton has been nothing short of a nightmare.  Maybe other regions are having a different experience, but working in Texas has been awful.  There is no training, no direction, no support.  The Regional Manager is not qualified to do his job and it is unfortunate.  We are out here struggling and cannot get the simplest of questions answered.  Upper management assumes adequate training has been given but when all you have done is play catch up the entire time you have worked at a community, it takes strategic leadership and oversight to get your managers back to solid ground.  The work load and stress level is astronomical.  I wonder if their investors have any idea how poorly their communities are being mis-managed.  You have a region full of competent, and talented leaders that are eager to grow, but can't.  It is a shame.

I have truly enjoyed my experience working at Waterton and have seen immense personal and professional growth during my time here. The collaborative environment and supportive team culture have been instrumental in my development.

However, one concern I have is the implementation of too many new policies. While I understand the intention behind these changes, they feel like they are limiting on-site managers' decision-making abilities. This added layer of restrictions can hinder our effectiveness in managing properties and may create challenges down the line, potentially leading to increased turnover.

Overall, I appreciate my time at Waterton and look forward to continuing to contribute to our team's success, but I hope we can find a balance that empowers managers to operate with greater autonomy.

Waterton has proven to be a great career decision, I’ve been in the maintenance industry for over 20 years. Waterton has a work life balance that I consider extraordinary! The work experience has proven to be a super positive experience. I’m planning on a long career venture with Waterton, great team mates and management make me feel welcomed, but at the same time challenged, consistently, but reasonably to meet the needs of our residents and our property. Thank you Waterton for the opportunity and for the guidance.  Deerfield Village at 13085 Morris Road in Alpharetta is a wonderful place to work and definitely a beautiful place to live. Thanks Waterton!

Top Job Titles	Average Salary
Senior maintenance person 2 salaries reported	$20.75 per hour
Maintenance technician 1 salary reported	$18.50 per hour
Property manager 3 salaries reported	$88,333 per year
Maintenance manager 3 salaries reported	$31.83 per hour
Renovator 2 salaries reported	$26.75 per hour

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