marketing assistant

Wayne Homes

Pros:
- Able to create your own schedule.
- Paid time off.
- Health care incentives.
- Lower insurance costs (not quality insurance).
- Co-workers in the office are wonderful to work around, local offices look out for each other.

Cons: 
- There is no clear direction as to company goals and values.
- They offer little to no training. The company truly believes you either sink or swim. Cross-training is used to learn what they do at the Home Office, but it is not done within the Local Offices. Many people did not even know what my role as a PA entailed. 
- It is extremely low pay for the industry, even at entry-level. 
- There are unprofessional leadership styles in upper management. Such as discussing salary with other employees. 
- They offer no opportunity for advancement in certain positions. 
- If you work for this company, expect to take on responsibilities that are not in your job description. If someone in your position (or title) quits at another office, be expected to take on some of their duties. I had to take on the responsibilities of running job duties from another office, as well as the job duties of a construction manager (after my construction manager quit).
- Upper management has unrealistic expectations for quotas. I was even told they would fire someone if I did not meet my quota for one month.
- “Boys Club”
- Favoritism is practiced among upper management.
- There is a faux Positive Culture.
- Upper management does not take responsibility for their actions. They make the lower management take the hit for most of the problems that arise.
- There is a lack of diversity (in both gender and race) in the entire company. Most administrative roles are held by women. Only two women are in a Field Manager position in the entire company.
- There is a lack of respect for homeowners. The company does not treat them with the respect they deserve as paying customers.
- There is so much gossip in this company, even towards other teammates.
- Management does not communicate with each other. 

Advice:
- Actually listen to your employees and take ACTION when they bring up concerns. Spend time at each office and really help the employees when they ask for help.
- Don’t punish your team if they have a bad survey. Listen to your employees when they tell you the reason why customers are giving bad surveys. 
- Create a culture that allows your employees to come up to you with their concerns without fear of retribution.
- Start fixing the problem from the TOP. The employee turnover is so prominent because no one wants to be treated poorly by a company that claims to care about their employees.

You will be expected to run sometimes up to 12 jobs at once. You will be expected to run multiple jobs in which are sometimes 1hr 30min away from each other, but still be expected to provide outstanding customer experience to ALL of your homeowners. There is NEVER a call to acknowledge the good you do, but always a call or email for what you have not done, or not done above and beyond. 

Hardly anything makes its way past your direct manager. IF it does, it will get to the next in line and nothing past that. It would benefit the entire company if the CEO and his direct people heard/understood what was going on within the company and actually did something about it.

Wayne Homes would much rather hire someone for less money (and save the money for themselves) than hire someone who is actually qualified for the job.

The individual "bonuses" are well below what is deserved. Leading the company in one of their categories means nothing to upper management. Again, you never hear "Great job!" You only hear when you no longer are at the top. Everything is made to be a TEAM bonus structure. Which means everyone you work with better do their job above and beyond if you want to see a bonus, no matter how good YOU are doing. Don't worry, management will make sure you keep digging holes and adding jobs to your plate to make sure THEY receive their bonuses. But be careful, as soon as you question why you are not receiving any bonus, you will be told it is a team and to not worry about yourself.

If you take over jobs because of turnover or any other reason, YOU have to keep the customer satisfaction survey score, which is the number one thing they bonus off of. It doesn't matter if you only took the job over and it was almost finished/closed. It also doesn't matter if it's KNOWN that if the homeowner fills out the survey that a ZERO will be given. They say integrity is a major part of their company, but don't hold your breath!

The only positive thing I can say about this company is the fact that they have someone as their trainer who knows the most in the entire company. He really sets out to help and teach. Nothing against the trainer, but the problem is, once you learn it, no matter how good you get at the job, the only thing your'e going to see is your salary because of how the "bonuses" are structured.

Get ready to drive many hours, receive pay that is bottom of the barrel within the industry, have little to no support, and don't expect any bonuses. It's apparently the Wayne Homes Way.

What is the best part of working at the company?
The best part of working at Wayne Homes is helping families turn their dream of building a custom home into a reality while working alongside a supportive and experienced team.

What is the most stressful part about working at the company?
The most stressful part can be managing long sales cycles and helping customers navigate challenges like land availability, financing, and changing market conditions.

What is the work environment and culture like at the company?
The work environment is fast-paced but supportive. Team members are encouraged to bring fresh ideas, collaborate, and build strong relationships with customers throughout the homebuilding process. 

What is a typical day like for you at the company?
A typical day includes guiding the team on following up with leads, meeting with prospective homebuyers, coordinating with internal teams, reviewing customer projects, and helping guide buyers through the homebuilding process from start to finish.

What is the best part of working at the company?
Great place to work! I spent almost 10 years there and had an amazing experience! The best part of working there were the people! My associates and management were great! It had been years since I had worked inside an office with management and associates. I was hesitant at the thought of it at first, but it was one of the best decisions. They really made it easy. Everyone was so nice and easy to work with.

What is the most stressful part about working at the company?
Surprisingly, I had to say there was no stressful parts at working at this company. As long as you’re working hard and making your numbers which I did it was great.

What is the work environment and culture like at the company?
Everyone was so pleasant to work with, easy-going, and fair. Management made you feel like you mattered and they really cared about you. I feel acknowledged, and appreciated.

What is a typical day like for you at the company?
Greeting customers, and showing the models and providing presentations. Selling dream homes!

When I was given my first interview, a picture was painted for me of what the job would be like and what was required. Within the first couple weeks, I found out what I was told couldn’t be further from the the truth. You are given impossible expectations and demanded to meet them. Your hours per day can vary from 8 to 15 or more depending on what the manager wants done or doesn’t like that day. You are given vacation days but it is pointless to use them because your phone will ring non stop or you will return and everything will be a mess. Management does not help you at all. You are thrown out into the field with very little instruction and very little help when you run into a problem. I regret excepting the job and wish I never worked from Wayne Homes. The company lies to their employees and customers. I am embarrassed to have even worked for them to begin with. 

They state it’s about helping people and not a sales position. Wrong. It’s all about sales and they could not care less about their employees, and only care slightly more about their customers. 

Their compensation is terrible, along with “training” which is non existent. The culture, if you can call it that, is dysfunctional and gossipy while nurturing an environment of distrust and backstabbing. The overall moral is so bad it’s sufficating to work in. People come and go like a revolving door.

The company is devoid of good structure and lacks a solid cadence in day to day operations. You will have to be great at making up your own costing while manually putting together everything for your customers.

Materials are very poor quality. Subs are encouraged to go faster, and sacrifice quality in the end. 
One of my previous homeowners warned me that Wayne Homes has set me up to fail. I should have listened to them, because they were right. When you ask a question, you get told to figure it out yourself. If you don’t fit in with the management of your office, you are an afterthought. The workload is unmanageable. But you are expected to do all of the scheduling, meetings, paperwork, and countless other items, and still get a great survey. All while telling a customer that they cannot change anything in their home. You are also expected to answer your phone pretty much 24/7. No matter the day, or holiday. 
Also, very high school type mentality when it comes to the “groups” at Wayne. 

Wayne is a family. Sometimes you never know what you have until it’s gone. I had an immediate manager who I did not work well with, in turn making me leave, as she made the job miserable. She has since been replaced with someone better qualified. They are a well oiled machine who actually do care about each employee. I will forever speak highly of my experience at Wayne Homes, and will be grateful for the immense amount of knowledge I  acquired from them.  

As a field manager, you get little to no support from your Construction Manager. You are expected to handle any and all situations on your own, until they get a call about it. Then, you should have asked them. But they never help. They chastise you for almost every decision you make. 
Your fellow FMs are of little help as well. They have years of experience dealing with events, and when you ask for some advice, they take that chance to tell you how much of a bother you are to them, then broadcast your issues to everyone else. 
Upper management is a joke. They use every tool they can to get rid of good people, rather than find tools to help everyone succeed. They lead a very cult like group. 
I could go on and on… 

What is the best part of working at the company?
Working with the homeowners and trades. The custom homes are as nice as you make them.

What is the most stressful part about working at the company?
The management stav you in the back and aren't loyal to those that continuously excel at their job. Too many cliques. Closing coordinators are lazy.

What is the work environment and culture like at the company?
Juvenile, unprofessional, and disingenuous 

What is a typical day like for you at the company?
Most of the time, if self motivated, management leaves you alone. Until, you hold them accountable for their hypocrisy.

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