family support worker

case manager

family support specialist

shelter worker

Waypoint

I absolutely loved the work I did with clients. At the end of the day I felt very rewarded by the support I was able to provide to the various families I worked with, and I honestly learned a lot and grew as a person during my time there.

Due to the program being so new, there were a lot of growing pains. My biggest difficulties came from large case loads and cases being much more difficult and overwhelming than initially planned for.  While this wasn't difficult to navigate at first, overtime, support from immediate supervisors disappeared. Everyone was so busy that there wasn't any time to sit and breathe and make sure everyone was okay. And even when help was requested, assistance was delayed.

The program has a lot of potential, I hope they're able to figure out these issues and come up with a solution.

Overall a great company to work for, with many different departments and roles to grow into depending on education and interest. The culture in my office is great, and I work with a team who truly values and cares for eachother and our clients. The supervisory support is strong, and I feel like my supervisor is invested in my growth, and me as a human. There are some region to region inconsistencies where management response could be stronger. System for documentation can be tricky and adds time to the job. Program Directors are passionate, kind, and get to know the team. CEO and COO are personable and friendly. 

I learned that Waypoint Management only cares about profits. They put the employees in dangerous situations and eliminate anyone who disagrees with them. The clients suffer due to their cost-cutting tactics. There are people who care, but they do not have a voice. Employees are scared to speak out. Look closely at how many people leave on their own or not. Upper management needs to educate themselves on how to treat employees on the front line who honestly do all the work. Rarely is there a compliment. They sit in the offices talking about the employees instead of understanding what goes on in the field. 

What is the best part of working at the company?
Great coworkers, flexible scheduling and a lot of autonomy. Supportive leadership. Great culture and positive community impact. 

What is the most stressful part about working at the company?
As with any human service agency, turnover can be high due to the stress of the job. This leads to higher caseloads.

What is the work environment and culture like at the company?
Positive team culture that encourages growth.

What is a typical day like for you at the company?
Lots of autonomy in completing work with clients, flexible scheduling around their needs.

I enjoyed working with the families and children. The people I worked with were nice enough but communication was awful. There were times when transporting clients, it would be down to the last minute to get where they were going, not because of the parents because it wasn’t communicated promptly. 
The position was listed as Dover and routinely everything except for the office was Rochester or further. 
I was also told I would be working at least 25 hours a week and there were weeks where I worked 5 hours. This is not sustainable. 

A typical day at work starts at 7 a.m. and ends at 7 p.m. I learned to keep my mouth shut. The supervisors have no power to support you from the managers if they want you gone. They present a great culture but treat employees with disrespect. The hardest part of the job is going to the office, where the atmosphere is toxic, and micromanagers listen and judge your conversations. The most enjoyable part of the job is the family. 

Waypoint has been great with adapting to working during the pandemic. They made sure that we kept our jobs and some staff have been able to work from home. The culture of the company is fantastic. I regularly speak with the CEO and my management team. The work can be emotionally draining sometimes but that is just a part of working in social services and management does a really good job of checking in with us to make sure we are balancing home/work life. 

What is the best part of working at the company?
Schedule is somewhat flexible.

What is the most stressful part about working at the company?
Voluminous number of meetings that are difficult to schedule around because of the changes that are frequently made.

What is the work environment and culture like at the company?
It varies depending upon the team you are working with. Turnover is high.

What is a typical day like for you at the company?
Home visits , meetings , and trainings.

The higher ups care more about money than they do their workers in the past 4 months 3 Supervisors have quit and at least 8 staff from the home making dept.
It has become a toxic work environment. 
The best part of my job by far is all my clients and all the help I give them and what they give back to me , its so rewarding.
The worst part of the job is not being recognized  for the hard work that we do on a daily basis.

-went to two clients houses a day to clean, cook, grocery shop, or bring them to a medical appointment. 
-i learned how to build relationships and work with a team and individually. 
- management was great
- workplace culture was wonderful 
-hardest part of the job was being in some clients homes that were not well maintained. 
- most enjoyable part was meeting new clients and creating a bond with them. 

Top Job Titles	Average Salary
Family support worker 3 salaries reported	$24.17 per hour
Case manager 5 salaries reported	$29.10 per hour
Family support specialist 1 salary reported	$24.00 per hour
Pt 21 salaries reported	$20.33 per hour
Shelter worker 8 salaries reported	$22.56 per hour

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