account executive

business development representative

application developer

analyst

software engineer

Waystar

Loved my work, however management is inconsistent with rules and regulations.  We went to work at home over COVID, and our position and work is 100% able to WAH and our production was through the roof - there was no need to come in for no collaboration is needed with other teams or individuals.   New hires were hired as remote workers, and then baited and switched.  Executives decided to leave WAH up to the managers, however the managers required only select individuals to come into work, which made no sense and not fair to the team. We had some managers that never went into office for they don't have an office, some workers were granted to move and keep their jobs, some teammates never came into the office, while others in the same role are ostracized for not coming in - NO CONSISTENCY and very stress inducing.  Which realistically should not matter as long as everyone was doing their job and hitting their goals, which was told by Executive Leadership in the July Town Hall. 

A typical work day is 8 hours, everyone was online and you really learn about the revenue cycle with EDI and how the product that Waystar is helped the clients - which I believe is a great product for clients.

Culture varies, see above.  It's very much dependent on who you are and what your goal is.  Management was delayed in communication and not knowing answers, or they advise will give you an answer and it never happens.  Suggestions came up for improvement and we are told they will be moved up the ladder, and aren't.  

While the work was great, many peers would be willing to help, however many times came across issues that we were not trained for and expected to know.  Felt penalized when would take longer than allotted for customer care, due to the clients not having proper training.

Company is too focused on growing as fast as possible to make the people at the top rich. They are not concerned with the amount of work and stress this puts on employees. They have no desire to share in their successes and profit growth. They like to pretend we are all climbing a mountain together when in fact the employees are carrying all the bagage and c-level to the top. They lie to employees, this is the biggest thing. Don't lie or purposely mislead your employees!
No clear direction about what the remote policy will be going forward. (They say everyone has to go back in eventually but at the same time make exceptions for people they deem "more valuable") 

I am leaving Waystar soon and believe me, that is a very fine thing.  I worked for Navicure prior to the merger of Navicure and Zirmed to become Waystar.  Navicure was the best place I have ever worked.  Waystar is easily the worst.

The upper and middle management has lied to legacy Navicure employees from day one.  The Duluth office is now in its death throes.  Morale is awful.

Waystar certainly has the right to destroy Navicure, but the merger was portrayed as collaborative.  It was not.  Their objective was to acquire Navicure and its customer base and then destroy it.

They certainly have the right to do so, but the inability of anyone in management to do anything but lie has convinced me to leave pronto.

Waystar is, quite simply, a terrible place to work and the middle to upper management is the worst I have ever been involved with.

Just awful.

A typical day is an overwhelming barrage of meetings. Every team has objectives that involve mine and none have any organized way to express these objectives. Upper management has no guidance for clue that this is happening. I had no opportunity to learn or grow and maintain any kind of work-life balance. And the joke is that they require in-office work, however, no person that I ever needed to network with, including my team is in the same building as me. They do give some lip service to having an inclusive and happy work environment and I do believe that they are trying to achieve that. I'm not sure that they are succeeding. 

Training is not great or structured and goes over stuff you will not ever use. 
Once you learn the basics the job duties it self is not that bad, just repetitive. But the management and metrics they hold over you are unreasonably unrealistic and even when being told you’re the best on the team they will still complain your metric are not good enough. But in return means no job security. My biggest complaint about this place is that there’s no real job security no matter how hard or good you aren’t the job and the management is liking. They hire on Young and skilled and knowledgeable management and then let them ruin your life.

Typical day is talking to clients on phone, who the majority is nice, I learned how the company operates very well from a 3 week training class and the instructor was fabulous. Management was overall positive but I did overhear my manager speaking about me to another coworker which was extremely classless. Culture was good, very diverse company which you have to be now days or you’re not going to keep employees, at least good ones. Hardest part of the job was the hours, I worked 1130am to 8pm and I have a small child. Most enjoyable is some of the people I worked with. 

What is the best part of working at the company?
Remote opportunity, Work/Life balance.

What is the most stressful part about working at the company?
Overworked, company commits to too much, small engineering teams results in stress and low morale, terrible management 

What is the work environment and culture like at the company?
Chaotic work environment. The culture, however, is unified. Team members and cross functional teams work well together when management lets them work.  

What is a typical day like for you at the company?
Busy, hectic, priorities always changing.

I really enjoy working at Waystar.  This is one of the only place I've worked where every leader I've worked under  has been really smart, empathetic, and supportive.  They have a great learning environment, and they do their best to make sure employees have good WLB.

Unfortunately, they have followed the RTO trend, as we're now required to come into the office 3 days a week.  To their credit, they are really flexible with this, allowing you to WFH even on the required in-office days as needs arise.

But overall, great place to work!

I would work 10-12 hours a days I would have to work 30 cases a day and plus the left over cases from the day before. Plus the RemitData cases the took 30 to 1 hour long to take care of. I was took to work 15 minutes on a case then close it. Customers were mad about it. I would eat lunch at my desk. Would play bingo while I worked. I was told not to talk to other employees.

What is the best part of working at the company?
The swag you received during town halls etc.

What is the most stressful part about working at the company?
dealing with the office politics and all the back stabbing.

What is the work environment and culture like at the company?
On paper the "company culture" is great! Sadly that's all it is. The actions of the the upper management do not uphold the words of the company cutter AT ALL!  

What is a typical day like for you at the company?
A typical work day at Waystar is like a work day any where else.

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