therapist

registered nurse

behavior technician

director of nursing

registered practical nurse

We Level Up

Where do I begin. I was initially excited when I was hired here. I knew it was a start up company and was thrilled to get in on the ground floor. Now with any company just starting there were bound to be some hiccups and I prepared myself for that. However, I could never be prepared for what I experienced there. Very political. Leadership in the corporate office leads from fear-based tactics. If you disagree or question them, they will put a target on your back. Certain employees would be praised and rewarded for subpar work just because they were on a texting basis with one of the owners. Some very unethical practices were taking place which put you in an uncomfortable position when trying to put the needs of the client at the forefront. Understand that this is a business, however the clients are treated as property. The Vice President/Co-owner practiced nepotism and favoritism over the hard-working employees. Was always bait and switched and the company never stay true to their word but expected your loyalty. No work life balance. If you took a couple days off, you would come back to 10x more work. Some coworkers were amazing and made employment there bearable. High pay but not worth the stress and u real expectations put on you.

It would be better, if the “boots on the ground” staff had more say, were listened to, and it didn’t feel as if money was the most important thing. 
The admission team are not honest and have no idea what they are doing. They lie to clients frequently. There’s no repercussions for their lies either. 
Giving the admission staff bonuses for getting people in the door is reckless and unethical. Same goes with business development staff. 
They kick out clients who are appropriate and doing the work and keep clients who are private pay or have better insurance and/or are just there for a place to stay. 
Also, because Washington gets more money compared to other facilities, it is always full. Even when there is only one counselor and not enough staff. The upper management wants beds full in order to keep their wallets full. 
It’s a good business model, but I think the owners are greedy and have lost sight of the reason they started this company. 
The clients are NOT their top priority, sadly. 

What is the best part of working at the company?
Staffing admin/DNS is always saying one thing but nothing ever changes. Staff talks down to patients admin does nothing,. The people who do the actual admitting dont know anything about psych or mental health they fill out a forn just a lay person they get commissions sfter get the person admitted. Promise them that this is like a resort. 

What is the most stressful part about working at the company?
Low staffing not enough work spaces 

What is the work environment and culture like at the company?
They have the mht spy on you!. Staff are nice to your face 

What is a typical day like for you at the company?
I’m  not there during the day . Pay is low. and there is no “good job”or encouragement,  but always “ you didnt do this or that because we weren’t trained to do half the things

I have a flexible schedule to accommodate my life and my boss is extremely supportive of my work and growth at work.  All management at every location is very supportive of my requests from them.  The culture is very friendly and pleasant.  The hardest part of my job is juggling many hats, but I like to be busy and supportive of my coworkers, so I do not mind being helpful.  I love how I am truly appreciated in my daily tasks and my personal needs.  
I do work in the Boca Raton office and do not work with clients; we are a smaller office, and we all get along and have laughs but also work very hard to support all the locations located across the country.  We are an ever-growing company and offer job security, benefits, pay increases, promotions and support.

First off any detox facility you work at is never perfect. Client is coming in a detox makes any job out of detox facility unpredictable and it’s kind of hard to be organized anywhere when things change every day. Level Up has amazing employees there. Many have states over after their stay at WLU. And the ones that don’t say sober. Continue to come back there. Management works with you. It’s a serious job for anyone working in any treatment center but there’s a lot of opportunities for laughter and growth. 

In my short time as a member of the HR staff I received no training and no support on SOP for the company from the HR  Manager. I was constantly informed by other personnel that the HR team had a high turnover and couldn't keep anyone in the role I was hired for.  Within my first two weeks I was immediately made responsible for tasks previous employees failed to complete, and then blamed for not being able to catch up work that should've been done over a year before I started working there. I was expected to answer phone/email well outside of work hours. This was one of the most miserable work experiences I've had by far, and the money was not worth it.

I worked at night and when I first started there was always 2 nurses there.  When the new DON started the mid shift nurse was cut out and also the second nurse at night. A night (or daytime) nurse does all the documentation, discharges, and admissions. The  BHT were also not a part of the nurses team as they would usually be sleeping. Most acted annoyed if a nurse asked them to do anything. 
I was locked out of the nurses station one night and tried calling management for 3 hours with no one calling me back. Then I got yelled at for that but no one was reprimanded for not returning a phone call all night!!

Please highly reconsider before applying. This company is continuing to grow a poor reputation for itself, and it burns anyone standing in the way. They continue to focus on money, and take out anyone who tries to follow ethical obligations and practices out in their path. Admissions are allowed in despite being inappropriate. Medical is encouraged to keep the client as long as possible. $$ is the focus. This company still being afloat shocks me. They will not last. for your sanity, your license, and your passions-  dont get sold on a fake dream and empty promises. You will regret the time you spent. 

What is the best part of working at the company?
The company overworks their employees.
The company expects the nurse also be a group coordinator. Same pay. More work. The company steals all PTO if employee leaves. They don't care about their employees. Their pay is unreasonable for the workload 

What is the most stressful part about working at the company?
The pressure and demands they put on their employees and don't care about them

What is the work environment and culture like at the company?
Hostile and unfair. Unrespectful 

What is a typical day like for you at the company?
Very stressful. There is never enough help and I didn't feel safe or appreciated

If you care at all about your mental health DO NOT WORK HERE. It’s a drama filled, poorly run dumpster fire. There are so many unethical things that go on in that facility. But most importantly, if you’re not best friends or sleeping with someone in charge, you’ll never get promoted. The entire environment is created off of gossiping about each other and disrespecting the clients. I would come home crying almost every day bevause it was such a horrible place to be. I’ve been there almost 2 years and the turn over rate for employees is SO HIGH. Don’t work here. It’s not worth it. 

Top Job Titles	Average Salary
Therapist 9 salaries reported	$70,556 per year
Registered nurse 17 salaries reported	$40.50 per hour
Behavior technician 16 salaries reported	$20.41 per hour
Director of nursing 2 salaries reported	$110,000 per year
Registered practical nurse 19 salaries reported	$43.58 per hour

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