direct support professional

residential coordinator

transporter

director

residential supervisor

Welcome House

Welcome House Inc. is a great company with great intentions. As a team leader my responsibilities included managing in house staff, creating and implementing a daily schedule for the clients. The client we served at Welcome House were individual with profound to severe developmental disabilities. A typical day would include meeting clients at their bus and escorting them into their residence. After which we would provide them with a healthy snack and begin after work activities. Activities would vary depending on the client, some would wash their clothes and fold them and some may go out into the community and participate in outside programs.
I learned how to have thick skin at Welcome House. The situation was unique and I had to earn the respect of my collages and my subordinates. The only downside to Welcome House was some parts of the management team. There was a large amount of gossip involved which affected some people's job. I did not agree with this therefore I made it my business to not conduct myself in that same manner.
The hardest part of the job was attempting to balance home life and work life. Simply because in management I accepted the responsibility of the job which meant I worked a lot of extra hours and filled in for individuals who called off.
The best part of the job was the satisfaction I recieved knowing I was helping someone who needed me. There was nothing more satisfying then seeing the smile we put on so many peoples faces.

Don't come into this type of work thinking its all easy. Your working in someone's home, caring for them and all their healthcare and daily living needs. Things can be great one day and crazy hard the next. One home could be easier than the other and no 2 homes are ran the same. Just like you don't live the same as your neighbor does. If everyone comes in with a good work ethic and positive attitude you CAN make a difference. If you're a good worker, lead by example, a self starter, have a positive attitude and are able to follow the rules, YOU CAN MOVE UP! You can promote up, as much as your willing and able to work hard and persevere. It's not all easy, there is long hours, sometimes. People are people and make mistakes, we're not all perfect, but if you make a mistake, own up to it and learn from it, and move on. 
I love Welcome House and the flexibility it offers (within reason). Stay positive and know they are all here with one goal, to care for Individuals with Intellectual and Developmental Disabilities!

What is the best part of working at the company?
As a CQL-accredited, legacy provider, Welcome House demonstrates a strong commitment to quality services and supports. The organization offers excellent benefits and competitive pay, enhanced by the 2023 wage increase. Its reputation, stability, and investment in staff distinguish it from many similar agencies and make it a rewarding place to work.

What is the most stressful part about working at the company?
One of the most stressful parts of the job can be managing unexpected challenges while ensuring individuals receive consistent, high-quality support.

What is the work environment and culture like at the company?
The culture at Welcome House reflects a commitment to respect, teamwork, accountability, and person-centered values, creating a supportive and mission-driven work environment.

What is a typical day like for you at the company?
A typical day involves providing person-centered support to individuals, assisting with daily living activities, promoting community engagement, documenting services, collaborating with team members, and ensuring health, safety, and dignity are maintained throughout the day.

In my time at Welcome House I have had up's and down's. Days when I was unhappy and wanted to quit and other days that were great. I honestly think that can be any job, and like other jobs it has it's challenges. The difference with this job compared to other jobs is the human element. You help to care for people who are facing their own personal challenges and you learn to help them. There is so much to learn about this population and if your open minded you can build your knowledge and skills and move up! There is always a reason for what leadership does and I just had to learn that. If you do good for the people you are helping and come to work and actually work, you have no problems. 
The biggest frustration is those who come to work and sit around and not help like a team and just sit on their phone. So aggravating!

The typical day at Welcome house was coming in greeting my clients, checking on the latest updates on how their day was from the time they woke up until I got there, going on brief outings with my clients, we both learned how to manage our time for more activities, my co- workers were always there we worked together as a team, the hardest part of my job was learning how to let my clients go after spending so much time wth them no matter if they past away or moved out of their homes. What I really enjoyed bout my job was looking at my clients face light up when they seen me step into the room, the clients that was feeling bad seemed to have a burst of energy whenever I came around.

Meaningful work in a family like atmosphere. This is a non-profit agency so the pay is not going to make you rich, but the work is rewarding and fulfilling! WH DSPs are the absolute best of the best, they have provided the best care possible and helped minimize the effects of COVID during the pandemic. If you are looking for a rewarding career where you can grow and work with some of the most caring and committed people out there- Welcome House, Inc. is the place for you!

Every new employee seems to be thrown in to the position without proper training bc they are always so desperate to fill vacancies. Upper management doesn’t seem to care about the little guy and only wants more more more out of the workers with little to no incentives or appreciation. Raises are rare! Insurance is overpriced and coverage isn’t good at all. I really don’t have many positive things to say about the WH except some of the coworkers are great and hard working... the clients are very special and I will miss them when I decide to leave:(

I really enjoy the developmentally disabled population.  A typical day at work for me would be making meals, completing hygiene, preparing meals, administering medication, providing transportation, house keeping and proper documentation. The hardest part of this job is the pay. For the amount of time effort and work that staff put into the individuals life I feel the pay should be a little more then the average eight dollars. The most enjoyable part about the job is knowing you have such a positive impact on an individuals life and how that person will function in society.

Overall Welcome House is a great place to work.  Although the starting pay is not great, helping people with developmental disabilities is a rewarding career. The executive director does a lot of advocating to the government to increase pay rates in our field. Benefits are really good and the company does a lot to show appreciation for staff, including paying out bonuses when they can.  You can work as much or as little as you want.  Overtime is voluntary.

This company is good in it's own way.It takes a special person to work with people with mental and or physical disabilities.I love going to work passing meds, giving showers,going shopping,making sure my house is being respected.Taking full responsibility for all of their finances.I love my job. I work in a group home where all the staff I am over work very well together.The hardest part of my job is the not knowing part.Not knowing why their upset or sad, just not knowing. I enjoy my job as a whole because they depend on me to make their life much easier.

Top Job Titles	Average Salary
Direct support professional 6 salaries reported	$17.58 per hour
Residential coordinator 16 salaries reported	$16.09 per hour
Transporter 2 salaries reported	$19.00 per hour
Director 5 salaries reported	$72,000 per year
Residential supervisor 3 salaries reported	$23.00 per hour

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