pharmacy technician

technician

member services representative

account coordinator

shipping and receiving clerk

WellDyne

This company makes promises to clients without discussing it with the backs of the employees it rides on.
They don't give any concern for the complaints of the employees. They are open 24/7 for the member service reps but every other department gets evenings and weekends off while the member device reps are forced to do shift bids and if you don't have the best of the best stats because you will end up with a lousy schedule if you dont.
They heap work on the msrs and then critique every single thing the msrs do and demand more and more and more from them. 
This job drains the living soul out of you and has such a high turnover rate. The people who actually stay a long time don't get heard and their opinions don't matter. 
They are so busy trying to grow as big as possible that they aren't doing it in an efficient way. 
They are forcing msrs to use a broken inefficient system that is crippling the customers, majority of the time there is always something preventing the customer from getting what they need. 
 This company was notified of an employee desperately wanting out of a dv situation while trying to keep their job, and because that employee had multiple absences due to the dv, the employee had to bargain with them and manage 60 days of no absences while still in the situation to be given permission to relocate. 
They don't care about anything but the money they can rake in and they don't care about anything but their numbers and their stats. 
Their incentives are a joke, burn yourself out and compete to be the best of the best to win this or that, mandatory black out dates during peak season where you are forced to work 6 days a week for a month nearly two.
During the hiring process they certainly don't specify about a shift bid, they don't care who fills the role. 
They do training classes of nearly 30 people at a time and of 30, maybe 10 stick it through training and within a couple months they may be lucky to have five left of that group.
You'd think they would care more, about the member services people who are the backs of that company. They don't. 
Do NOT WORK HERE. 

Great place to work if you are a people person, and even if you aren't it still have many benefits and there are positions that you are not member/customer "facing" ( all phone work) that I'm sure are fine if you can get into them. Unfortunately most of the behind the scenes jobs stay filled except for the pharmacy and shipping/receiving which has a high turnover. Good benefits, definitely work with you on points for attendance/late, many have FMLA, and since COVID just about everyone works from home at the moment. Management has been pretty good the last 2 years, but as in every job it can vary  position. But if you have a very hard time being nice to everyone even if they are 100% wrong and blaming you, then this isn't the job for you.  Also many people end up starting on the later shifts as we are a 24/7 ( including holidays) facility. Starting pay is now 12 or 12.50 for temp, and then $13 when full -time permanent for Member Services. If you move up to a new position, you are often expected to still do your old job on top of the new one b/c they cannot be bothered to just fix the phone queues so that calls not for your dept. aren't directed to you to begin with, but you getting in trouble for not handling the calls even though you moved out of that position which is ridiculous ( and the other main reason I want to leave). 

My biggest gripe with welldyne is the constant emails and videos about how the company is advancing and cares about your opinion, yet no change ever comes from it, this always feels like a slap to the face but it’s not all bad.Pay is decent at least for the member services branch of work, benefits are good albeit a bit pricey. Training was not bad but there is simply so much one has to be knowledgeable of for a very wide variety of phone calls, this can grow frustrating as if or when you do not know something and can’t find a clear answer there is a support line you can call for assistance, which sounded great at first! Until I realized that when they don’t know the answer you are stuck lying to the customer and not able to resolve a situation in one call.  Something else that frustrates me is the constant issues with the member portal and the phone systems , I mean how fun is it to have people call in and yell at you about them dialing an extension that does not exist for MONTHS, and your superiors simply stating they are aware of the issue. I personally have a great manager who treats us like humans but lord do the other ones act like we have to be these perfect robots. Overall if I had to rate this job out of 10 it would be a 5/10, the work is very boring and getting yelled at all day for issues that could have easily been avoided is very emotionally draining. If you have a family to feed then this job is perfect, if you are in school just stick to something part time because school is emotionally draining enough. 

It's a soulless corporation and you can be one of their best but if you need to be a human for a moment, then their response is a typical cold corporate response, complete with the perfect verbiage. If you use the bathroom outside of a scheduled break, you will get an email about an unscheduled break lasting 3.5 minutes...stuff like that. You are very heavily surveilled and that is fine...but if you worked for them for years with nearly a 100% quality control score during that time, if you have any real life trouble during the training of the rehire process (basically even if you already know everything since you worked there for years, they only care about policy and procedure and will make you go through the training again) ..then welldyne will ditch you. 

I can only speak about the member service department and it’s horrible. Management don’t care about you all they do is sit at home and do nothing. They worry about us take a look how long supervisor step away from there pc at a time a day. The higher ups dont care they say here at welldyne  we are family and that’s a lie. They do not care about you. Working here there is no life and work balance. They now started to do a shift bid because they need people to work evenings. So instead of hiring more people for that specific shift they need, they did a shift bid  trying to force people to work evenings and causing a lot of people to quite and now we are under staff and calls are coming back to back with little break between calls. We are not robots and that’s how they treat you here.. our department is severely understaffed and under paid. Every day we come to work and members use foul language and yell at us all day. When a member ask for a supervisor and the supervisor won’t take the call they make you go back and fourth ask more questions that a lot of us don't understand. When someone ask for a supervisor the supervisor suppose to take not ask question and making you go back and fourth 

Currently as a Lead Pharmacist involved in our computer conversion team, I have various challenges every day.  My day starts with replying to approximately 40+ e-mails from our two facilities.  I then review all the work queue's and start with the highest priority orders to provide exceptional customer service to our patients.  I will also train our staff and assist in a variety of challenges throughout the day.  I also assist and review workflow and computer operations with staff and outside vendors to assist in a upgrades to our new computer system.  I enjoy attending meeting and listening to my staff's concerns and recommendations to implement a fun and friendly work environment.  My e-mails by the end of the day that I must reply to may exceed 150-200.  I enjoy all the challenges I encounter.  I feel my challenges will come to an end after we are fully converted and would like to further my management skills as a Director of Pharmacy rather then return to a staff Pharmacist.

My time at Welldyne Lakeland was extremely disappointing. I worked there for nearly two years and, unfortunately, the work environment became more toxic the longer I stayed. Management operated like a high school clique, often targeting individuals—especially women—for simply receiving harmless attention from male coworkers or company partners.

There was a clear culture of favoritism, micromanagement, and retaliation, making it difficult to feel safe or supported. One team lead was known for constant outbursts and mood swings, yet leadership continuously made excuses instead of taking appropriate action. Concerns brought to the director were frequently brushed off.

By the end, it started to feel like my interactions were being controlled and monitored—especially when it came to who I could talk to on the job. The emotional toll this took made it clear that employee well-being is not a priority here.

just a bunch of lying snakes. they don't care how much work you get done, you could work 80 hours a week for them busting your butt and if you're a couple minutes late one day then you're garbage. they are running their company into the ground. the pay is terrible, there is no advancement, management in tone-deaf and completely oblivious to any of their employees' issues. they DO NOT care at all if someone you love dies, if you have health issues that you have notes/FMLA for. they have a cleaning company that is one poor girl trying to clean up at hundreds of nasty people so it's disgusting there. there is no proper break area for any kind of privacy if you need to make personal calls or something. during storms and sun n fun it sounds like the roof is gonna cave in on you. there is no security there of any use to anyone. there is no HR on site most of the time. the turn over rate is soooo high. don't do it my friend.

A typical day would often be sitting at the computer inputting data with the rest of my team & working on our various individual projects. I gained operational knowledge of several programs from my last position as a contract analyst. Management was acceptable, but sometimes seemed to be just as confused as their workers. The company suffered many layoffs over the past three years and unfortunately the culture did suffer, however it has been slightly improving as of late. The hardest aspect of my last position was the constant changing of operation request from another company. Their format changed at least 4 times in 5 months which often lead to our team having to redo work. The most enjoyable part was the low stress situations: reasonable deadlines, open desks, company health tips during the day for relieving stress, etc.

The job was not a bad one to have as far as income stability, just felt like I did not get paid enough to deal with all the projects that were thrown my way and the customers that called in. The enjoyable part, for me was getting to talk to people on the phone and placing orders for medications that they needed. The management however, was not very supportive. When you take calls by yourself for the first time, and the customer asks you something that is not in your manual that they give you for a reference and you ask for help, you are told to "refer to your manual for that answer" and never get the help that you need. So very stressful in that regard. Also had no sympathy for you if you did learn the different projects and systems that they had and were having a hard time juggling it all. Also no pay raise as far as that went as well.

Top Job Titles	Average Salary
Pharmacy technician 4 salaries reported	$19.00 per hour
Technician 7 salaries reported	$19.93 per hour
Member services representative 3 salaries reported	$16.00 per hour
Account coordinator 5 salaries reported	$43,000 per year
Shipping and receiving clerk 2 salaries reported	$17.00 per hour

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