automotive technician

body shop estimator

automotive glass technician

technician

sales associate

West Herr Automotive Group

They promise you "unlimited earning potential" with hourly incentives.  It's hard to make a paycheck when there are too many techs.  Stop hiring collision techs, take care of the ones you already have!!!  If you're a painter, then you are golden.  Collision techs barely scrape by to get past guarantee while paint techs are making ridiculous money.   3-4 painters vs. 10-12+ techs!!!   The hourly incentive is insulting...whoo-hoo, a whole 25 cents more per hour, capped off at $1.00.  Wow!  Um, hello West Herr....25 cents isn't gonna help me any.  How about upping the incentive to $1.00 increments?  In case you haven't noticed, this isn't the 1980s anymore!  And hey, how about annual raises with our reviews?!!!  Ever hear of the cost of living?   How about instead of only 6 days of PTO per year, you add in 6 days sick time?  How about breaking up the buddies who run the shop?!!!  Transfer your management to different locations to inspire and motivate employees.   Brad Hafner, you need to get involved with one-on-one sessions with workers and really hear what they are dealing with.   It should be about the people...ALL THE PEOPLE, ...from the managers to the janitors.  You have a lot of underpaid, talented techs that get no appreciation or respect.  It's a shame.

Some managers are atrocious but the majority are great. It’s a corporation so it is hard to get things done. Some of the people that get hired are obviously under  Under qualified, simply don’t care, complain constantly and have no business being there but it’s borderline impossible to get fired you can basically do whatever you want and no one cares or that’s what it seems like at least. if you are not in a large store good luck getting the equipment you need to do you job especially in the shops. Sales staff work crazy hours  especially during clothes out ( the last three days of the month). Good employees that work hard get the “raw end of the deal 95% of the time. If you are good at what you do they love you and will pile on responsibilities with no intentions of giving you a raise or more time do your job and will expect it all to be done with no help. Plus don’t work overtime to get it done “you should have plenty of time to get it all done.” If you don’t take a lunch corporate will take the time out anyway but you are still Expected to work through it. I was doing 3 different jobs and only getting paid 12 an hour. Good luck getting a raise too. Small store suffer where large stores thrive corporate needs to evaluate ever locations managers and staff!

I am a service consultant at west herr ford of hamburg quicklane. It is very fast paced as it is not uncommon for us to service a 100 cars or more. There are, however , just two writers so it can be difficult to develop relationships with customers. I listen intently to customer concerns and write up repair orders based on those concerns. When the service review comes from the technician I then educate the customer of the repairs needed as well as routine maintenance. It is required that I work with aftermarket warranty companies as necessary as well as maintenance contracts. Customers are also educated on current specials for services being performed such as oil changes, tires, and brakes. Management is helpful but at times hard to find. As far as workplace culture, I work with a tremendous amount of nice people. I would say the hardest part of the day is the length. I leave the house at 6:10am and typically return around 7:30pm with no lunches or breaks provided. The most enjoyable part of the day is working alongside great coworkers and working with the customer

My typical day at work is answering phones and cashing customers out for their parts and service bills. Also, two days a week I work in the title department where I bill paperwork out for customers who are purchasing vehicles and also work with the DMV. I've learned great customer service skills from this job and also problem solving. My management team is the best out of any other job I've had so far. You can talk to them at anytime and about anything you need. The hardest and most stressful part of my job would be my co - workers. A lot of complaining, back stabbing, and no shows. My managers look to me to help and fill in whenever possible and I almost always do, it just gets stressful sometimes. Other than that, there really aren't to many negatives. I love my job and the people I work for. The reason I'm looking for something else is because I've reached my peak. I'm at the highest I can go and I am making the highest amount that I can get paid here. Also, I am not allowed full time or benefits.

I had the pleasure of working for a fantastic employer who truly cared about their employees' well-being and success. From the very beginning, I was impressed by the company's commitment to fostering a positive work environment and investing in their employees' development.

One of the things that stood out to me the most was the way that my employer encouraged collaboration and teamwork. The company culture was built on mutual respect and a shared desire to achieve our goals together. This made it a joy to come to work every day and tackle new challenges as a team.

Additionally, my employer placed a strong emphasis on professional development and growth. I was given opportunities to learn new skills and take on new responsibilities that helped me to advance my career. This investment in my development not only benefited me personally but also contributed to the company's success as a whole.

Overall, I would highly recommend my previous employer to anyone looking for a supportive, collaborative, and growth-oriented work environment.



 

At the West Herr Service Call Center- you can work a full time shift, getting a lunch break and another paid break.  You make appointments  for the 43+ WH stores that come in and make out going reminder calls to customers for next day appts, and other reminder services they may be coming up on or may be due for.  You must do 120 total calls per day in or 15 calls per hour and keep every call under 3 minutes,  There is a bonus program that you can earn up to $500 a month if you hit all the different parameters as a few are an all or nothing pay out.  The fellow agents were friendly and most times helpful but there were the few that you could break the ice with.  The BDC celebrates birthdays, special holidays, and other times with cook outs and catering parties.  The Summer picnic at the Fairgrounds was the best part of my whole time there.

I am a military veteran who has been diagnosed with minor PTSD, major depression and anxiety who just came back from the marine corps to continue my job at west herr after 5 years. im being treated differently, like the same piece of trash iv always been treated and thats what i get for attempting to serve our country, its sad to think i wouldve died for them. I get put into counselling and they prescribe me with 5 different types of drugs. these drugs cause me to sleep in an unnatural way, almost like hibernation. it would take someone to pull me out of bed to wake up. but anyway im late because of this twice by 30 mins and im fired, after 6 years of working there, after working there since i was 14, after going through the military thats how they want to fix this. i feel like a bum now thanks to west herr, im unemployed for about a month mabye more, no money, i lost my girlfriend, i cant reenlist in the military, the economy is bad, nobody will hire me not even simple mcdonalds or a simple kwik fill. THANKS WEST HERR

West Herr Automotive group is an amazing place to work for. I worked with some of the best and most interesting people and this job is one of my favorites.

Automotive sales isn't for everyone though and is completely different than any other Sales position you have ever had. The people that work here are amazing but not everyone shares the core values of the company and it seems to be overlooked by upper management. New car mini (or flats) are ridiculously small so be prepared to sell used vehicles to try to survive.

Be prepared to work long hours and most likely be there on your days off. Depending on which dealership you end up working for, you may have the best managers or end up with a complete tool. Again, dependent upon dealership, prepare to work alone and be scolded for talking to coworkers.

One of the best things about working for this company is the amount of people you get to meet.  Both customers and employees. 

It is challenging and competitive work, but the best part is you get out what you put in.  If you desire a career in management, and you work hard, you can achieve that.  There are lots of stores and paths to choose from in Western New York, and they seem to always be growing (both in store activity and by adding stores in the area).  If you desire to be at the top of the sales ranks, and you work hard, you can achieve that.  If you prefer a stable income, and some good work life balance, you can find that also at West Herr.

The company also has some pretty fun perks like a summer picnic for families (private event at Erie County Fairgrounds), winter holiday parties (Goo Goo Dolls, and Jay Leno have been acts in the past), and smaller thank you gestures like thanksgiving $25 gift cards and year end longevity bonuses.

I worked at West Herr for 15 years.  The first 6 years were outstanding as it was a "family Oriented" environment which I enjoyed.  Pay was excellent, co-workers were wonderful to work with and the ownership took a real interest in all it's employees.

As the company grew that atmosphere became a little less "friendly".  The stores became covered in more rules, business procedures and lack of interaction with the corporate office.  People became more stressed and gave less communication internally.   Now there were plenty of positive sides to the company and I very much miss them but the stress isn't one of them.

I was able to share my computer / ADP knowledge with the company which gave me a "Team Spirit".  However, that changed.

I wish the best to everyone at West Herr for now and into the future.

Top Job Titles	Average Salary
Automotive technician 11 salaries reported	$115,000 per year
Body shop estimator 1 salary reported	$90,000 per year
Automotive glass technician 3 salaries reported	$57,500 per year
Technician 4 salaries reported	$93,750 per year
Sales associate 4 salaries reported	$86,500 per year

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