pest control technician

service technician

field service technician

utility worker

customer service representative

Western Exterminator Company

What is the best part of working at the company?
Rentokil is an incredibly toxic company.  They lie to their employees and operate under a hidden apathetic philosophy.  There's no loyalty to their people--they just don't care and feel everyone is replaceable and make sure you know it.  They'll have hypocritical employee gatherings, telling everyone what a great job they're doing and then fire you just before Christmas or when global health events take place, they seize the opportunity to let go 25% of their staff, and don't hire them back when they're supposed to.  They're all about upper management, but the people that built the companies they buy, are nothing to them.  They're ridiculously tone-deaf and with an incredibly corrupt HR department.  If you decide to work for this sad excuse of a company, expect to be overworked, and unappreciated, for mediocre pay, constant harassment, a petty and inept HR department, and upper management that are afraid of rocking the boat and are forbidden to lead. It's no wonder they're bleeding customers because they just don't care.

What is the most stressful part about working at the company?
Harassment, incompetent HR department, and upper management.

What is the work environment and culture like at the company?
Sad, petty customer service and HR departments create problems for every department.  Customer complaints about incompetent customer service agents--not doing what they're supposed to do, not setting up appointments, or setting up wrong appointments, no communication with technicians, managers, etc.  Losing customers due to price increases every year when we're some of the highest pricing  on the market--too many issues to list.

This excessive level of oversight not only affects team morale but also hinders the Operations team's ability to perform at their best. The lack of trust in their expertise and decision-making leads to frustration and, ultimately, decreased productivity. It's essential for the company to strike a balance between supervision and allowing their talented team to thrive independently.

In addition to the micromanagement, Western Exterminators places a heavy burden on their Operations team's work-life balance. Team members are expected to be constantly on call, responding to emails during off hours and even on their days off. The company's demands extend to vacation time, as employees are asked to take calls and answer emails while supposed to be away from work.

This relentless expectation of availability results in employees working 50 to 60 hours a week, often without any overtime compensation due to their salaried status. Such a work culture not only impacts the physical and mental well-being of the team but also undermines their overall job satisfaction. Balancing work and personal life becomes increasingly challenging under these conditions.

If you’d like to work for an employer that doesn’t appreciate it’s employees than this is the place for you.
The technicians are the life blood of this company. We  test with the state to get our licenses, we route our days and schedule with our customers. Go to never ending meetings about how to save the company money. Then we drive and fight traffic, hustle to find a parking spot. We meet and set the pricing with the customer, we collect payment, inspect the customers property, come up with the best approach to solving  the pest problem. We implement our plan, sealing opening in the home, treating for insects, installing devices, trapping, baiting and pulling dead critters out of crawlspaces and attics. We form relationships with our customers and their animals. We are the working class, we are the face of the company! Western always wonder why the numbers look the way they do, it’s not a secret! Western’s business strategy is to acquire competition, slash their employees wages, pad execs pockets, and satisfy their shareholders. 
Pay your people! And those numbers will start looking up.

A typical day for me is when an incoming call comes in regarding pest control needs or a simple billing question, or a question regarding the technician that performs their service existing and prospects asking for a termite inspection, I learned to be a people person, a team player, to treat others the way you would like to be treated. Management, it constantly kept changing when we were bought out by another company. My co-workers are like family, as to this date we still stay in contact, miss them dearly, the hardest part of my job was to schedule termite inspections for the Southern California and you needed to know which service center's WDO inspected that area, my most enjoyable part of my job was awaking every morning from the grace of GOD, to be able to communicate with Supervisors, technicians, and co-workers, I am truly a people person, dedicated employee, and just loved my job!.

Got to work my route within 15-20 min from home. Flexible with time, they let you start as early as 4am or 10am, just have to do your 8 hours. You are barely at the office, get to take car home, and they leave you to do your own work. Management was reasonable and helpful, very rare to find in a job. As long as you do your work, no one is hounding on you. Corporate office has made some changes, but its to improve time efficiency and it helps you with time management (kind of a win-win because time management = more money)

My experience was great for this office, good for anyone really looking into a career and living in the bay area. I highly recommend this office even if they are corporate. Job was pest control, but customer service is priority. You can do a subpar service, but if you deliver great customer service, you will not hear from anyone. 

After several years and the pest control industry I’ve seen good companies I’ve seen bad companies. However this one was by and far the worst. The management team is extremely unprofessional and hostile, the routing and the actual services are subpar at best. Every day is a guessing game with where you were going to be what you’re doing and how you’re going to do it. Every day it’s like your first day at this company and if you ask questions you won’t get answers and have to figure it out yourself. Not to mention the pay is far below what other companies offer and with how large of a company and this is you just get buried in paperwork and training that has no purpose or transfer ability to the actual route or day-to-day activities. Not to mention no flexibility with your days. All in all I can’t think of any good things to say, do yourself a favor and if you’re thinking about this company know that there are better options out there. Don’t waste your time 

I worked for Western for over 3 years. I learned many different aspects of PM that I was not exposed to at my prior PM employer where I had worked for many years doing only Commercial accounts. Great people with positive attitudes on that team. Very busy work environment with as much voluntary OT available. I always felt well supported by the Mgmt team though they themselves have rigorous schedules and were difficult to reach at times. They are a solutions driven organization adept at thinking outside the box to come up with innovative pest solutions for their customers. Received good in house training  for license credit and had the pleasure of teaching what I know in the role of Certified Field Trainer. 

I have worked for Western Exterminator for 4 years now with no kind of recognition, no room for advancement and no perks. There is really no room for advancement unless you have your pest control license, which they will help you get (that's a positive) They recently got bought by a large company and since then things have gone downhill fast. I am a year away from my bachelors and they took my office administrative duties and handed them over to someone that was let go and brought back to the company recently. They don't acknowledge my capabilities and have put me exclusively on phones with no notice and no input from me. I need something more challenging and somewhere I can have a career and western is definitely not it! I have a lot more knowledge on running an office and want to find a company that will allow me to do that.

Unless you NEED a job ASAP, stay away. For starters, most of the coworkers are great, it’s the management. Never got the initial raise mentioned at the beginning of work, and when forced to become the billing department - no raise either, despite additional responsibilities. HUGE Tech turnover rate, not surprising with some of the interactions I’ve had with some of their managers. Dealing with angry CA, AZ, & NV Customers who can never reach their local office but all you can do is enter them in a callback system and tell them a timeframe that doesn’t matter cause they’ll probably not gonna get a call back. I mean, this company really considered a price increase at the beginning of this pandemic, I think that says enough about this company. 

Fellow colleague are cool. The management on the other hand is micromanaging and you literally have no work life balance at all. Managers will call you no what time is it and ask about work even when your off the clock.  The technicians are trash and barely show up to work. You can sell a service but the techs will show up but won’t get out their cars to actually do the work and the customers will call and cancel service because of this , or there’s always an issue with billing . I was always in the middle and I would lose customers due to the lack of stable infrastructure within the company.  No work life balance at all… benefits are bad and overpriced and you fit most of the bill. Stay away from this company overall

Top Job Titles	Average Salary
Pest control technician 2 salaries reported	$19.50 per hour
Service technician 9 salaries reported	$22.52 per hour
Field service technician 122 salaries reported	$19.91 per hour
Utility worker 3 salaries reported	$19.70 per hour
Customer service representative 1 salary reported	$16.00 per hour

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