service technician

account executive

pest control technician

customer service representative

commercial sales executive

Western Pest Services

A typical work day at Western usually involves interaction with customers regarding their accounts payable balances using telephone, emails and direct mail, generating weekly progress reports for management, keeping detailed records and data regarding interaction with the customers, as well as, interaction with branch office personel and upper management to relate customer concerns and resolve issues in a timely manner .

The majority of my interaction is with commercial Accounts Payable Departmemts. I have learned both the accounts payable and accounts receivable end of operations for both large and small companies alike. I have developed great relationships with both my co-workers and customers to provide the best customer service possible.

The most difficult part of my job is meeting the company goals for the percentage of outstanding debt per office. However, I have managed to meet or exceed these goals on a consistant basis. The most enjoyable part of my job is working on my own with little supervision, the sense of accomplishment I feel from a job well done and the feed back I get for my work efforts.

I was given 2 days of training and placed in a truck and put on the road with no real grip of what the day to day operations, procedures or scope of services were. I was not in the same account twice in 2 months. Every day was like groundhog day. I would be sent to hospitals, schools, apartment complexes,and other very large facilities with no contact info, no idea where to report, who to report to,or where the equipment or areas to treat were. And to top it off the allotted time to complete jobs was absurd. No self-respecting technician worth his weight in salt could make a dent in the pest problems he was faced with in the accounts this company targets. 

The management are truly charlatans. There is no clear direction, no communication. The culture is awful. Morale is low. They care nothing about the field level employees, and worse yet, their customers. I quite literally would not know when I was starting work any given day until halfway through the day before, making work-life balance non-existent. It is a horrible experience to work for Western Pest Services. I cannot warn you strongly enough to stay away from this place.

I started working at Western as a temp seasonal help in the office.  Being a fast paced learner, I took to the details and the demands quickly.  I rose quickly to be seen as a team player.  My unique approach to pressure and customer service and my ability to interact with my fellow admins made it fun and we played music to pass the hours away.  Lunch breaks and weekly walks made it enjoyable each week to work hard with people that I could relate to.  The technicians were always nice, especially the supervisor technician, who was always a bright light on the hard days.  His upbeat and my fellow partner admin made working there enjoyable and rewarding. 

When I switched from admin to inspector technician, it made the transition easy and I learned a lot through the experience.

I have very much enjoyed my time at Western Pest Services because I love challenges and this has been the biggest challenge of my life. I have maintained my dedication to the success of our operation into becoming the biggest and best pest control provider in NYC. I have learned that with great responsibility comes even greater sacrifice of time away from my family. The most enjoyable part has been the success of maintaining high profile customers and the opportunity to provide 5 star clients with A quality standard service. Continuing my career, I want to bring all of my skills and lessons I have learned in the NYC environment to another region. They so say if you can make it here you can make it anywhere.....and I am excited to advance to the next level of my career.

My time as an employee at Western was not pleasant. The work load is demanding which I do enjoy. The lack of response from the "team" to address issues with scheduling and routing quite possibly the worst I have ever experienced. The company is driven by numbers and unfortunately for Techs in this field, we make those numbers. My route and schedule were so mismanaged by Management and CSRs. I offered to do it on my own but was not allowed access to the service suite. Simple scheduling became a daily hassle or a twenty minute long discussion just to explain time and travel to people that are suppose to know and be capable of routing and scheduling.

Great pay  multiple hoops to jump through due to union restrictions on testing /advancement    favoritism prevalent here  actual advancement opportunities non existent   horrible route planning and expectations   non existent communication   rules don't apply to everyone equally   no individual reviews to determine growth/weaknesses  and goals  often only hear from management when a favor is needed or blame to come    staffing issues ongoing   training for staff with no experience is luck of draw of who does the training  false advertising regarding starting pay  
Poor community engagement  to gain trust and sales in weaker areas

far more limitations than opportunities with this position.Delusional upper mamagement is convinced they offer something unique to the market to justify charging 30% more than the 900 other companies they compete with. minimal online presence in the year 2016 with 0 marketing which is applies to thier sister company Orkin instead.Business cards without cell #'s,a car that you cant talk on the bluetooth because its against co policy,Techs making sales behind your back and you not getting credit for, an us verse them culture with service and sales,it goes on and on.

If you want to make good money, this is a great job. If your willing to work 10+ hours a day (when short handed), this is a great job. If you breach policy, people behind a desk, above your branch management team, will fire you on the spot with no questions asked and NO second chances. So if you don't do anything stupid, this is a great job. 
Branch Management ( Manager, Tech Supervisors) are awesome! They will help in any way possible to help you succeed. I had 11 pretty good years here and would recommend Western as a good career choice, provided you can handle the above comments. 


What is the best part of working at the company?
Good pay. That’s it. I guess I can keep typing. 

What is the most stressful part about working at the company?
Unrealistic time frames. The office staff doesn’t understand traffic or maps. They assume that since you are technically near a stop, you are in all actuality over an hour away. This happens constantly. Also, middle management is a nightmare. 

What is the work environment and culture like at the company?
Cut throat a lot of back stabbing. 

What is a typical day like for you at the company?
Get your route. Get to work.  You are forced into a lunch whether you want it or not. It usually causes you to be late to all stops after lunch.

This is an amazing opportunity for anyone looking to start their sales career or grow with a few years of outside sales experience.  Great mentorship, coaching, and ongoing training.  Phenomenal benefits package, 401K with match and full tuition reimbursement.  We were also given an extra 40 hours of PTO to be used if any of our immediate family members or ourselves were required to quarantine or were diagnosed with COVID - to be used BEFORE our own regular PTO! This company cares about its employees!

Top Job Titles	Average Salary
Service technician 1 salary reported	$21.50 per hour
Account executive 3 salaries reported	$97,000 per year
Pest control technician 1 salary reported	$22.50 per hour
Customer service representative 1 salary reported	$51,500 per year
Commercial sales executive 5 salaries reported	$96,520 per year

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