registered nurse

licensed practical nurse

patient transporter

ct technologist

Western Reserve Hospital

What is the best part of working at the company?
Constantly learning new computer skills and new programs for the office and working with patients and working with the hospital team the different departments that I have to deal with everyday for ordering test and so forth

What is the most stressful part about working at the company?
Answering multiple calls on the phone our office is not fully equipped with the people to help us answer phones incoming calls that is that can get stressful at times


What is the work environment and culture like at the company?
The work environment is good we have a very high morale within our office I try to get along with everyone but sometimes you know people you really can't get along with they don't communicate with you but that's okay because I've learned to deal with that

What is a typical day like for you at the company?

Calling patients back to reschedule their appointments that they have missed checking my referral list to add on to the doctor's schedules for referral some other physicians and also doing the pre-authorization making sure they're approved and doing the next day schedule for doctor's patients to come into the office making sure that those packets are ready to go for next day schedules

A typical day at work begins with me arriving early at 630 to start my day. I take care if medical acute patient, icu transfer patients, hospice patients, cardiac patient, as well as surgical patients. I would take care of 6 patients till my day would end at 730pm but would more than likely work till 830 to finish paperwork.I have learned so much. There is a plethera of information that I have learned from a wide variety of diagnosis, blood transfusiond, dialysis, iv medications, trach care, ostomy care, foly care and wouns care. The hardest part of my job would be the busy pace of the floor. Many times I would not have time to eat lunch or get any break. I loved taking care of the patients. I love talking to people and giving great care. I also enjoyed taking care of critical patients and catching things early to help save lives.

Though they have great principals and high ideas the culture of this place falls short.  The face the place to the patient is like home while behind the sense its not about the patient but who has the power.  This place is not horrible.  It could be great but the physician owned patient driven marketing is 65 percent hype.  Its a place with great management in places of training but half of the executive staff care more about what the physicians think than what is right or policy.  To work here can mean to be micro managed.  While some areas are lean efficient and innovative some of the medical and technical department are ridicioulously inefficent .  . The CEO is top notch.  Very personable.  He really does believe what he says.  Some under him are not as sincere.  The problem is you spend most of your time fixing symptoms to problems instead of solving them.

I have three years of experience as a physical therapist assistant. From my education and trainings I have developed many great skills to help advance my patients. While working for Summa Western Reserve Hospital, I gained experience in the ability to progress my patients within their plan of care in a timely fast pace manner. I currently work in both inpatient and outpatients rehab. I am able to effectively multi-task to treat patients on the floor and also see my scheduled outpatients. I have experience in effective prevention and treatment of running injuries, running gait analysis, vestibular and balance problems, rehabilitative services for teenagers, adults and geriatric patients after injury or surgery, and sports conditioning.

Start shift with receiving hands off report; do complete assessment of patient. Organize medications for day. Take patient to testing areas as needed. Perform I.T. documentation at bedside as care performed. 
Had a great team of nurses and interdisciplinary staff to work with as well as outstanding medical staff with residents in training. 
Management is wonderful and very supportive of staff. Hardest part of job was at times dealing with patients and families who did not want to take part of their care. 
Most enjoyable part of job was seeing them return to their previous level of health and able to be discharge home and having them come back to visit staff.

Was a great place to work, however when it shifted from being affiliated with Summa to physician owned, it has been a downward decline. All that is cared about is making money and making the floor nurses happy. The outpatient areas are severely lacking in staffing and just continue to have duties and responsibilities piled on rather than new staff recruited. Nothing is done to keep the staff in outpatient areas where the inpatient areas are being given large retention bonuses. Management is not a voice for their employees and doesn’t even bat an eye at unsafe staffing ratios. Their compensation is laughable, with their hourly rates for nurses 20% lower than what they other hospitals in the area pay. Only thing going for this place is you can be a big fish in a little pond versus just a number at some of the bigger hospital systems.

Management is totally clueless in everything-staffing, skill set of employees, assignment duties, and training. I've never worked at a place where the manager doesn't know how to do the jobs of her subordinates. When she micromanages and "helps" she constantly is asking how to do the basic of tasks. There is no accountability at all. Her answer for every problem brought to her is "how would you fix the problem." You're the manager, how about do you job. The thing management cares about most is having surveys done so they can get their bonuses. The only reason she is still the manager is because she has a friendship with upper management at the hospital. The saving grace is the other employees, along with the doctors are easy to get along with.

I have worked here for almost 1yr. The communication is terrible. Management has no strategy for future plans in the department. Since I have been employed, 17 people have resigned. Some for better opportunity, others due to the lack of respect and consideration for their positions, time and the lack of good staffing. Management does not encourage growth, advancement or recognize the talent within their own department. Advancement is nearly impossible unless it is outside of not only the department but WRH as a whole. The pay is extremely low for what is asked of each employee. What is discussed in the interview is not what happens once you start. I would not recommend this place to anyone. Thank you.

The (((answering service))) at Western Reserve Hospital ...there is no challenge to the phone operator job/ after hours answering service....it is boring, it is repetitive, the callers are annoying, there's no growth, the job is brainless. Do you enjoy pressing buttons on a switchboard all day? And that's it...pushing buttons call after call after call...The job is for easy going old folk or people who just want to be laid back or lazy people who know they've found a "good thing" working for the answering service. At least you get to multitask by playing on your cell phone or watch church sermons on YouTube. If you have high ambition this is not the place for you you'll slowly rot to death or you'll plan your next move daily until you're outta there!

A typical day at work was rushed from the start of the day. Help getting from 17-30 patients ready for the day with no help. Call lights constantly ringing with no one to answer them but you because the nurses are at the nurses station charting. Management was nice the CEO did not mind coming out of her office in helping. Patients who are normally continent become incontinent due to waiting on going to the bathroom. The hardest part of this job is having 30 patients to yourself with no help and 5-7 nurses asking you to do 10 different things at once and getting an attitude if you do not complete ever task. The patients you meet are the best part of the job.

Top Job Titles	Average Salary
Registered nurse 3 salaries reported	$35.67 per hour
Licensed practical nurse 3 salaries reported	$25.00 per hour
Patient transporter 1 salary reported	$26.31 per hour
Ct technologist 1 salary reported	$35.00 per hour

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