screener

group leader

sales executive

manager

director

Western Union

	Interaction with Business Team, Business Requirement Gaps Analysis, Customer Experience and Impact Analysis of application.
	Contributes to and monitors test planning, test preparation and scripting, and test execution according to defined best practices, standards and procedures and work with On shore/Off Shore Team.
	Interfaces regularly with peers and management regarding test related topics including the coordination of test related initiatives with QA Test Leads, Project Managers, Development Managers, and other QA Core team members (SDLC Team)
	Participates in all phases of the IT Project Delivery Framework, including review of complex business and functional requirements. (Kick Off meeting, Change Control, etc)
	Assesses risk to quality service based upon results of verification and validation. Monitors adherence to established test standards and procedures. Standardized QA Process using Testing Methodology, Process Improvement.
	Expertise in Back End Testing and use of UNIX Utilities like awk, grep, sed, vi, network, process, file level, directory level, etc), automation with Shell Scripting in data file validation testing. (Unix Log File Testing, Process validation, running process in background, etc)
	Uses advanced knowledge of applications to provide technical assistance in identifying, evaluating, and resolving highly complex test problems.
	Provides QA consultation services to support users of related test processes. Experienced in technical specifications reviews and providing guidance and feedback
* Strong organizational skills
	Participate in the defining System Test entry/exit criteria in each release to support QA Team.
	Manages verification and validation activities for production modifications in production enhancement, interact with user, involved in automation of health check of application.
	Maintains document template libraries and internal project documentation like QA Test Plan, Local procedure, QA Test Results,etc
	Organizes and/or facilitates team member training sessions in each new application to implement process.
	Participates in both internal and external process improvement projects like QA, SIT, UAT Testing with business & Marketing and External Vendors team.
	Strong Project Management skills like Test planning with LOE, test estimation and resource plans, Set up test environment
	Expertise with testing tools like Quality Center and third party tool Toad, MQ Editor (IBM Queue Testing).
	-Plans and directs quality assurance schedules and assignments, and assists in monitoring project status in comparison to cost/time projections. -Logs, tracks, and verifies resolution of software and specification defects.
	Planed for continuing to maintain and improve test process assets, standards and procedures, historical testing efforts, lessons learned and metrics.
	Knowledge of relational databases like Oracle Database 11g to validate data testing in back end using complicated SQL script using Oracle functions.
	Ability to multi-task effectively, Excellent verbal and written communication skills and attention to fine details

Benefits are great and people are generally nice, but THE most dysfunctional company I have EVER worked for.  I have NEVER seen such overwhelming incompetence at the manager, Director, and Executive levels in a company.  Not only does the right hand not know what the left hand is doing, the thumb and index finger on the same hand are out of sync.  The real culture in the company (not the marketing propaganda) highly rewards those that tell leadership what they want hear versus the truth - to the extent of people outright lying to leadership.  And if you do point out the issues and details that are not in the leadership fantasies, you are marginalized.  Most importantly, Leadership has no idea how to actually manage and lead people.   They have grand visions, but completely fail to recognize the fact that they don't have ANY of the talent in the company necessary to make the grand plans happen.  They hire happy, positive sounding people with no real skills or experience - even at the senior levels.  Getting ANYTHING done takes twice as long and 3 times more money than it would at any other company because very few people are actually competent at their jobs and leadership focuses on completely the wrong things.  There is no real leadership in the company, departments go off and do their own thing without aligning or coordinating with other departments  Leadership presents pretty pictures of the future, but then doesn't actually manage and LEAD the process - they just assume their visions will magically happen by themselves.  So many "senior" people here would barely qualify for mid-level positions at other companies.

Currently my position is Senior payments processor and I'm working closely with the Treasury Traders and Payment Investigators as well as the various international Banking partners to ensure the successful delivery of all client payments. The main function of the Payment Processing Department is processing client booked payments including Direct Debits, Wires, EFT’s, Bank Transfers and Exotic Payments according to regional and currency requirements. In addition to client payments, the Processing group executes Treasury booked payments and deals on behalf of theTreasury Traders. Befor I used to work in the same company as Banking payments investigator. Banking Payments Investigatios Associate, APAC, EMEA and North America Region in Western Union Business Solutions.
Function: Resolve issues surrounding processed outgoing electronic payments - Wires, Electronic Funds Transfers and Direct Debits. Working closely with Branch Operations, Banking Department, Treasury Traders as well our various international Banking partners to ensure the successful delivery of all client and Treasury settlements to resolve both bank initiated and customer initiated investigations in a timely and effective manner.
Responsibilities: Cover particular region as needed – Asia Pacific, North America or Europe to ensure payment processing and transactions are successful. To advise all related Departments in any questioins, participate in Team meetings, bi-weekly calls with Branch Operations and discuss,
improve our quality and efficiency, review and update Standard Operating Procedures (SOP’s).

As a Senior Account Manager at Western Union, I have had the privilege of working closely with both clients and internal teams to facilitate seamless financial transactions across borders. Western Union's commitment to excellence in the realm of international money transfers is evident in every aspect of its operations.

One of the most commendable aspects of working at Western Union is the company's dedication to customer satisfaction. Our team is empowered to address the unique needs of each client promptly and efficiently, ensuring that their financial transactions are executed securely and without delay.

Moreover, Western Union's emphasis on innovation has enabled us to stay ahead in an ever-evolving industry. The company continually explores new technologies and strategies to enhance the speed, security, and convenience of its services, thereby fostering trust and reliability among our clientele.

Furthermore, the collaborative work culture at Western Union fosters creativity and camaraderie among colleagues. As a Senior Account Manager, I have had the opportunity to collaborate with talented individuals from diverse backgrounds, contributing to a dynamic and enriching work environment.

In conclusion, my experience as a Senior Account Manager at Western Union has been nothing short of exceptional. The company's unwavering commitment to customer satisfaction, innovation, and collaboration makes it a leader in the global financial services industry. I am proud to be a part of such a reputable and forward-thinking organization.

I spent my shift, from 4pm - 1am, receiving calls and faxes from all over the world. I assisted customers receiving and sending money transfers. There were numerous special duties, including, but not limited to manually marking transfers paid and forwarding secure information to customer service centers, customers and local agents in many countries. My day was 8 hours of constant correspondense, filing, tracking, scheduling, record keeping. It was imperative that I was always sharp with numbers, grammar, phone etiquette. I had to be a team player, yet take on many responsibilites on my own. 
I learned everything about computers, how to send and receive money transfers worldwide, how to spot and assist to stop illegal action. I made many friends that I still have today. They were like my family. We depended on and could depend on each other.
The hardest part of my job was getting all the steps of each 'case' completed to the customers and managements satisfaction almost immediately. 
The most enjoyable part of my job was meeting new people, talking with people from all over and through working so closely with others at the job site, on the phone and through faxes, met many great people.

As In House Counsel at Western Union (including First Data prior Western Union being divested in 2006), I have and continue to handle a variety of complex legal issues and projects both assigned and unassigned such as negotiating with new business in the US and multiple jurisdictions, including Marketing Compliance, Privacy and Consumer Protection matters for the Latin America region including Mexico. As a result of business change model in Mexico, supported the business in the expansion of the business post exclusivity allowing me to work closely on drafting agreements to be implemented for signing new direct business partners. Have provided primary support to the company's non for profits separate entities in the US, Latin-American and Europe. I have participated in international negotiations with international companies in multiple jurisdictions and Agents, providing support in different areas including privacy, consumer protection, marketing, Money Transfer service and new products related to Money Transfer. The breath of regulatory and legal issues I have been exposed to, has allowed to have enhanced ability to work independently and on multiple projects while timely issue-spotting and problem solving.

I really enjoyed working for Western Union LLC for five of the six years that I was there. Work/Life balance was there, you were rewarded for your hard work, you felt important and like an asset to the company. I gained a lot of experience there working in three different areas within the same department. I learned how to be more detailed and analytical thinker. To use better problem solving methods. Management was very helpful in answering questions and being attentive. Co-workers were some of the best people I have ever worked with. It was really a very productive and fun workplace environment.

During my last year and in moving into my last position, I felt there was no sense of direction. There was always a 'Go-go-go' mentality to get things done. I found myself working from home more often than normal and for much longer hours. Even after the transition project, there was still really no sense of communication from management to non-management unless it was for disciplinary reasons. You were always afraid to make a mistake. Very tense working environment. You felt expendable even when performing your job correctly.

Western Union is money Transfer Company and it offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. The goal of this project is to develop the P4 Web Reports for business users to understand the rejected transactions at various levels like Country, Agent, Data field and Rule.
Responsibilities
•	Identification of the source systems with the help of Business Analysts.
•	Performed Data Analysis and identifying the logical relationships between tables and data quality for design.
•	Installed BO on Servers and Client Machines
•	Involved in analyzing, documenting business requirements, functional requirements for developing universes and reports.
•	Involved in the designing and Building of Universes, Classes and objects
•	Involved in designing and building complex universes and reports
•	Resolved loops and Traps using Contexts and Aliases while designing Universes.
•	Set up Universe level conditions to restrict data based on report requirements.
•	Developed the Web Intelligence Reports based on business requirements
•	Created reports using Business Objects functionality’s like Queries, Slice and Dice, Drill Down, Cross Tab, Master Detail and Formulae’s.

What is the best part of working at the company?
Best Co-workers in the workforce. Our Directors in the Missouri office were outstanding. Work environment was the best. We always had the best equipment and training. Company was big on in-house promotions and recognizing strengths.

What is the most stressful part about working at the company?
Working with outside affiliates. The philosophy of Western Union has always been the customer is always right. When working with our agents, it was necessary to be firm but personable and heed their timetable for data updates. 

What is the work environment and culture like at the company?
Wonderful environment. The culture was diverse and all of us worked very well together.  We were a family that always supported and looked out for each other. Departmental interaction was paramount to our success. 

What is a typical day like for you at the company?
Meeting with my team. Receiving updates on current projects. Making decisions on updates to services, providing expertise on our financial products. Working within a team to enhance our processes. Providing and receiving feedback on pending projects.

Top Job Titles	Average Salary
Screener 49 salaries reported	$23.50 per hour
Group leader 27 salaries reported	$202,443 per year
Sales executive 14 salaries reported	$59,501 per year
Manager 5 salaries reported	$120,600 per year
Director 6 salaries reported	$185,000 per year

Working at Western Union: Company Overview and Reviews

Western Union

Western Union Ratings

Popular jobs at Western Union

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected