storage manager

sales and service associate

customer service representative

maintenance technician

facilities maintenance technician

Westport Properties, Inc.

Working at Westport I felt completely isolated. I was hired to work a location with only one other person and that seems to be the theme. Skeleton crews overworked and micromanaged to heck. Managing the office is hard enough without having to also maintain the property. I would go clean the bathrooms and come back to a line of people at the door angry I wasn't in the office. 

They train new employees on their dime, which is nice, but the training doesn't cover what you need to know by a longshot. There's no one available to help you if you have questions more than half the time. You will be left to figure things out alone if a manager doesn't answer the phone.

This company is driven by rentals and everything else comes second, drop the local numbers and your review will be tarnished. Management will never be available to help you on a busy day but always come down hard about your review numbers or if you went off script on a phone call. Their turnover is high and there's no wonder.

Not to mention the filth I had to clean up working here. Almost every day I had to clean up human waste that tenants would just leave all over the place. Roaches and spiders were everywhere, and there was always water damage or something to repair. Try explaining that to a tenant after their family heirlooms were destroyed or stolen.

I'm telling you what my family told me. Value yourself more than this, don't work here.

They will talk up how amazing of a company they are. They will fly you out to train you, just to give the illusion of "This is an amazing team to work for." It's all a for show. They will buy up family owned storage facilities and completely ruin the lives of the tenants. They will increase rent every 6 months for current tenants making it a constant flow of negativity and frustration for all the staff at the facilities.  You'll have a district manager constantly breathing down your throat to get Google reviews and for you to appear squeaky clean at all times. They will listen to your phone calls. They will always tell you, you aren't good enough and that you can do more. They will hire the worst vendors to fix issues at the facility and complain they don't have money dispite the amount of money they suck out of tenants with the constant increases. They don't want to pay you more money than a assistant dispite living on-site and having tenants constantly harass you and you constantly have to feel you are working 24/7. If you are having serious issues at your property because their lack of wanting to improve the property in anyway they will drag their feet to fix a problem. But also turn around and tell you, YOU are the one not doing enough. 

I came into the job super excited. It was fine at first. Coming in I thought I’d be training at one location, mainly working at the home store, and occasionally working weekends. A couple months into the job I was working all over middle Tennessee and working every weekend. There was a lot of wear and tear on my car and even had to get new tires. The work life balance was horrible. I never had a weekend off and if I did it was maybe a weekend off every other month. There was always a short of people so we got overworked a lot and had to work 12 or more days in a row. Typically you would think you have an hour break to regroup and get away from work-no it’s only 31 mins. I never had time to myself.  The management is fine. There are a lot of rules made up that makes the job challenging. You have to get a lot done within a day by yourself most of the time. It’s hard to move up in this district. You need to be a favorite or teachers pet to even make it to a senior manager. People like to gossip and spread rumors so watch out to who you talk to. If you want a job where you sweat and stress out all the time and get a low pay for the work you do- this is one for you. 



I've been working for this company now for 4 years I started as an Assistants Manager and within a year-and-a-half I was promoted to Property Manager. I'm currently  running my 2nd location as a Property Manager because the company gave me the tools I needed to succeed and they believed in my ability. I can't speak for anyone else but my experience has been fantastic. The management team is Top Notch we all take the time to help each other yes we work on weekends depending on if you have a location that is open on Sundays but you still get 2 days off you do get paid for mileage when you're covering another property the bonus is adequate and sometimes there is even additional bonus that we are given based on performance. If you're looking to change careers or if you're in the Self Storage industry and want to make a company change I highly recommend coming over to our company all you have to do is read the Google reviews they speak for themselves.Our District Manager  even went so far as to take the entire team from Florida to Tennessee to Orlando for a holiday weekend getaway. Those are some of the perks with being part of the US storage centers family

Working for Us Storage Centers has been the best decision I've made thus far!  You would assume because they are such a growing corporation that they wouldn't care about you or even forget about you, WRONG!  They pride themselves on being a company that cares and speaking from experience they truly do! From something as little as sending birthday cards to making sure your family is safe from natural disasters and closing up early enough to get to safe place.  Or allowing you to have a holiday party weekend with your district to create a stronger bond.That's corporate! That's home office.  This is not including the district that you work with on a day to day basis.  Working with Us Storage Centers I have a new extended family.  If I'm struggling with anything or have any questions any of them are a phone call away.  I was hired in August 2016 as an Assistant Manager and this past July I was promoted to Resident Property Manager.  They seen my potential and pushed me to be a greater version of my self! This company is truly amazing beyond words.  Like I said best decision I've made!

It’s an ok job, ask for more training to learn more and it will never materialize. trust me when short handed in district you will run a store single handedly and tenants/customers will scream and yell at you or complain to upper management. If you get a manager who micromanages good luck or run like heck. Training is in Texas and  you will make mistakes but it’s to be expected. I’ve met great people and some others not so much. Realize you can go above and beyond and work off your rear and you will never be acknowledged or put up for awards either. If the weather is absolutely cruddy here’s my most solid advice—do not drive your vehicle between sites because should anything happen to your vehicle due to a freak accident I’m sure you can guess it—you will be putting those damages through your own insurance instead of the company stepping up and doing the right thing! 

What is the best part of working at the company?
It's right up my alley dealing with customer service is my specialty.  I have the best property manager and the best district manager anyone could ask for 

What is the most stressful part about working at the company?
When the rent is due tenants tend to get upset when they have to pay their rent also at the end of the month every month on the very last day is a big deal we get all the papers together and all the random move outs tenants that skipped balance to wrap up the end of the month

What is the work environment and culture like at the company?
It is a great work environment it's definitely pro positive I love how everyone in the entire district encourages each other

What is a typical day like for you at the company?
A typical day here at the company would be to call potential leads that are interested in storage taking payments and cleaning up the property

Amazing work/life balance unlike any other employer I've worked at. I can only speak for my own department/team.  We support one another 100% and are always open to new ideas to streamline processes and make our jobs easier. I'm a firm believer that your job is what you make of it.  Of course there will always be factors that are outside of your control.  No company will ever check all your boxes, fulfill you entirely, and achieve that for all its employees. It's virtually impossible. My philosophy is that as long as the company shows effort in keeping its employees engaged and investing in their professional development, then the employees will reciprocate with productivity and exceptional work product. Westport does a fantastic job at cultivating an inclusive workplace and organizing fun company events to show employee appreciation. 

This is a great company to work with..  You get great results with the new technology and changes that are happening with this company and in the storage industry.  Former employees are just that, they left or were terminated and appear to be upset.  For reasons I can only imagine as people need to realize that they cannot expect things to be handed to them without hard work and dedication.  You put that type of work ethic into this company and you will be treated very well with this company. I have come to realize many employees/co-workers expect high pay with little work and no effort.  Those individuals don not last and in-turn complain and have no justification to do so.  I have worked for two storage facilities (major ones) and US Storage Centers exceeds those two by far.  They take care of you as you take care of them.  This company gives back to a organization which says an awful lot about who they are. They give back to the community and like there employees to be involved.

What is the best part of working at the company?
The employees are great and everyone is so helpful. Teamwork is definitely there 100%!

What is the most stressful part about working at the company?
There's nothing stressful for the most part working for this company. 

What is the work environment and culture like at the company?
The work environment is extremely positive. Everyone is so respectful and open communication also helps knowing you are supported always, not just sometimes. Work/life balance means a lot to the company as well Along with the company's mission.

What is a typical day like for you at the company?
No pressure, no stress. Just having a positive day from the job and employees make work a breeze.

Top Job Titles	Average Salary
Storage manager 84 salaries reported	$18.41 per hour
Sales and service associate 353 salaries reported	$17.89 per hour
Customer service representative 93 salaries reported	$16.85 per hour
Maintenance technician 96 salaries reported	$24.81 per hour
Facilities maintenance technician 90 salaries reported	$25.00 per hour

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