service coordinator

desktop support technician

client services

intake manager

vendor manager

Westside Regional Center

My experience working under the direction of the Executive Director, Jane, was marked by ongoing issues related to leadership, communication, and accountability. Throughout my employment, concerns raised by staff were frequently minimized, deflected, or left unresolved, creating an environment where employees did not feel supported or protected when addressing legitimate workplace issues.

Decision-making at the executive level often lacked transparency and consistency, which contributed to confusion, low morale, and operational inefficiencies. Requests for clarification or guidance were not always met with timely or clear responses, and there was a pattern of shifting expectations without adequate communication.

Additionally, I observed a leadership culture that discouraged open dialogue and failed to address staff concerns in a meaningful way. This approach negatively impacted employee well-being and undermined the organization’s stated commitment to professionalism, equity, and effective service delivery to vulnerable populations.

I believe these leadership deficiencies contributed to a hostile and unsupportive work environment and warrant review to ensure accountability and organizational improvement.


I worked at Westside Regional Center for about two years up until they outsourced the Accounting department. I worked in a office of a team of about  fifteen employees so we were all very close. I learned how to maintain the daily timesheet and payout our Respite providers for the disabled. The work at times like any other accounting job required a lot of detail. The one thing I really enjoyed was the building was next to a shopping center. So often times our Manager would take us out for an extended lunch his treat.

A typical day at work involves constant follow up and problem solve with service providers and clients. I've learned a lot about the California Code of Regulations Title 17 and 22 and establishing relationships with people. It is crucial that a manager is not only a leader and delegates but that is also genuinely supportive and takes the time to praise people's efforts and diligence. The workplace culture is one of flexibility and accountability. The most enjoyable part of the job is seen the rewards of doing a tough job as a unit and celebrate those accomplishments with the people we support.

receive service calls by phone and emails, assist remotely and hands on per individual's request.  research hardwares and softwares to satisfy 200 + employees, including server parts.
learned how to manage desktops, laptops, servers and VMs, including Citrix Xen Desktop and VMware.  Hardest part of the job was the inconsistency of the management's project goal.  Since the company is a non-profit government organization, projects get cancelled anytime due to the approved budget.  The most enjoyable part of the job was having the chance to learn and manage overall IT processes and issues.

It has gone down hill over the years and the new director seems to be unaware of what the real issues are within the agency, she goes by what the information other “director” feeds her and is very deaf toned, despite of employees raising several concerns. Upper management earning 6 figures, and SC are barely making it with many having to seek side jobs to make it. 
Flexibility is the only thing keeping most employees around which is key to be able to balance being overworked and being underpaid. Unrealistic deadlines and very high caseloads with a very demanding “Westside” family’s. 
Co-workers and certain direct managers are amazing and keeps it going. 

WRC is a positive place to spend 8 hours a day.  Your work is appreciated by your co workers and management.  I have learned to spend a little more time getting to know consumers to help them the best.  The hardest part of my job is giving families news they won't want to hear.  The most enjoyable part of my job is when I have helped someone understand their health insurance conditions and options so they can make an informed decision.

What is the best part of working at the company?
Great friendly workers, benefits are great & a lot of paid holidays. 🥰

What is the most stressful part about working at the company?
Besides the commute nothing g yet

What is the work environment and culture like at the company?
The environment is great very friendly. Different cultures 

What is a typical day like for you at the company?
A stress free happy day going home early

 Excellent pay and the ability to make a difference in clients lives. Service coordinators and intake counselors have very different jobs. Being an intake counselor has been an amazing experience. Everyone has great communication with each other and you are able to advocate for clients when needed. Your voice will matter here and the work you do will be meaningful. 

I love working at Westside Regional Center.  My cohorts try their best to find and support our participants.  There is a political environment which can suffocate new ideas.  I don't feel supported as a worker from management perspective.  I love the flexibility.

Background check. No interview besides discussing healthcare services with family of recipient of healthcare services. Company paid for CPR certification. Low pay. Flexible schedule as long as you communicate with all parties involved. Usually never had issues with payments. 

Top Job Titles	Average Salary
Service coordinator 1 salary reported	$26.33 per hour
Desktop support technician 4 salaries reported	$44,042 per year
Client services 2 salaries reported	$38,322 per year
Intake manager 2 salaries reported	$87,103 per year
Vendor manager 2 salaries reported	$23.43 per hour

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