cashier

team member

baker

crew member

assistant manager

Wetzels Pretzels

Hardest part of the job is the pace, the location being where it is, you will often have to be constantly working, moving and communicating for the better part of 4-5 hours straight (of course you have your breaks and won't be denied one ever) before the line dies down. You must execute some basic concepts like "First in first out", proper handling of utensils and food from prep stations and warmer, maintain allergen safety and cleanliness, maintain a clear and fast communication with the cashier for orders at all times, and more than anything the flexibility to be able to change tasks or even the order quickly to maintain what's expected of you. Now, that might seem like a lot, but as an employee who trained new hires, you will never be expected to be perfect right away, there will always be someone with yo as your partner before the Shift Lead or the manager decide you can handle yourself on the slow days. The big thing I have to mention is the teamwork between the workers, there must be communication between Cooks, Cashier and Prep. The Wetzels policy is "30 minutes Fresh" meaning if an item hasn't sold in 30 minutes it's not good enough for customers. So in an effort to waste as little food as possible, the cooks must communicate with the cashier or Prep to see what is being sold faster or slower than usual, to make more or less of a specific item, and keeping track of the time necessary to make that decision so you don't leave your customers waiting. This job will teach you the basics of customer service and make you master them, I guarantee that if you work here, you're going to be able to do any change and percentages in your head in a week and that's a skill I'm taking for the rest of my life. The manager is a really down to earth guy and will be fully willing to help you if you have any problems with scheduling or anything like a second job or school. He helped me out in a tough spot and gave me good advice when I needed it, and I can't thank him enough for it.

I'm writing this review on behalf of my BF. It is based off of what I have observed and been told.

Coming from a restaurant background, the hiring manager told me I was overqualified. But the restaurant biz was not an environment I was happy in. I wanted a job I loved, so I came to WP. I was promised a raise after learning to roll pretzels. It was also implied that I would be getting full-time.

All the team members were fun to work with. They made me really feel like I was an important part of the team, and the Shift Leaders were very supportive. In the beginning, I really loved my job and loved interacting with the customers--who were just as great. I also appreciate having a fairly consistent schedule every week.

The only downside was my boss... She regularly changed my schedule last minute--usually to cut days. If she ever added an extra, she would change her mind the day of. I never got even 30 hours a week. I learned to roll pretzels between the first and second week of being employed, and was promised an even bigger raise but it never came. I didn't make enough to support myself.

To make matters worse, I was told that I was the only one who was being paid minimum wage and got few hours. It was clear that I was being singled out--despite being the best worker (so I've been told). I was also told that the boss would speak ill of me to the other team members--which really hurt my feelings. Under-appreciated and underpaid, I have become very depressed. Despite having better job opportunities that offered me twice the pay, I stayed at WP because it was something that I was passionate about, and now I regret my decisions.

Would I recommend working here? No.

They only give you hours based on when it’s convenient for them not for you. Most of the time it’s 3 hour work shifts & 4 days a week MAX & the drive is 20 minutes away. I use up my gas tank quick & while only working 3 hours. 5 hour shifts = 30 minute break , 3/4 hour shift = 10 minute break. You CONSTANTLY feel like you have eyes over your shoulder watching you, the owners are constantly look at everything you do, or say. You don’t feel like you can talk, the other coworkers also say they feel like you can’t talk because we’ll get in trouble. Hated shifts in the afternoon, because driving to work then home was 1 hour & going for a 3 hour shift during their convenient hours would take time out of my day for only a few hours. I would rather get a morning shift that way I had the rest of the day or an afternoon shift would be fine but more hours to make the drive worth it. There were also times, I felt like I was doing great, working fast & had the lonnng lines moving, I was also super friendly to customers & never once was told I was doing good or anything, you feel unmotivated & unappreciated.

Somedays it will get busy especially on the weekends which means they always taught us to keep us upbeat and able to multi-task under pressure. i learned to make pretzels, cash register, provide great customer service, and clean. The management wasn't as organized as i thought it was. For example, poor communication which leads to poor team effort and it's hard for owner to make work schedule for the employees which made it difficult for people to have a set schedule. Co-workers were hard independent workers, but willing to help each other out as a team because work should be a team effort to inquire a successful business. There.s no hardest part of the job it was mostly making more challenges by trying to Up sell when it was slow business hours. The most enjoyable part of the job was knowing co workers were always willing to put team effort if you lead them by example and showing great customer service every time people came to work to buy food or drink and knowing you left them satisfy and have their needs met.

A typical day at Wetzels is making sure that everything from the cups, lids, straws, cinnamon, almonds, bags, etc. is fully stocked. Overall its a fun job, some of the shift leaders can be unprofessional, gossiping about other people behind their back, and complaining about others while we're trying to work. Being put on ovens is the worst part of this job, especially when there's 4 trays of Bitz coming out all at the same time, everybody that works at Wetzels hates the Bitz. The environment is very hot because of the ovens, and butter just floats around everywhere, and EVERYTHING gets greasy. Its a decent job, and I average 25hr weeks, but for the amount of labor, it's not worth the 8.25 HR pay, plus if we aren't upselling enough, we get sent home early because we aren't making enough money.

When i worked for wetzels i usually opened during the week and closed on the weekends. We were located in an out door mall location. The staff is friendly. I would have to make sure we had fresh product to sell. I had to make sure the staff was up selling and offering samples. Another responsibility of mine was to make sure the store was clean safe and productive at all times. My favorite part of the job was keeping my customers happy. The Hardest part of my job was to make sure we never ran out of anything important in such a busy environment.

I started and was never properly trained. almost a month in I was still never fully trained. Manager gave me attitude anytime I spoke. I never did anything right in their eyes. I was never allowed to take more then 10 minutes for a break, which I believe breaks labor laws. Owner was very friendly but it is not worth it to stay. Co-workers would speak Spanish and I believe they would talk about me as I don't know Spanish. Not a great environment to work in because it is hard to be thrown in with people who have been there together. I would not waste your time here if you don’t have to. 

Owner would constantly watch our every move on the cameras as well as audio recordings and would CONSTANTLY call the work phone to criticize us. She also made us REUSE dirty bitz bags and dog bite cups THE FOLLOWING day even if they were greasy and disgusting. If we dropped a bag or a cup on the floor, she would still make us reuse it. I reported her to the health department anonymously and somehow she found out I did and cut my hours. It's not my fault she isn't following simple food safety guidelines. This company is a joke.

Only one of the two managers there actually cares for the workers whereas the other will cut your hours if you so much as sound a little under the weather. Supervisors are an absolute nightmare running the place through fear making anyone who sees their name pop up on the caller ID. The supervisors make everyone feel anxious anytime they show up and always have something to complain about and scream at us about. Do not apply here under any circumstances. There are better places to apply to than Wetzels Pretzels

A typical day working there as a cashier was not only being behind the register but also got to do many other things especially if it was slowing down organizing, cleaning, and sampling. The schedule was flexible and sometimes I would cover for others which I didn't mind. The most enjoyable part of the job was when it would get packed you had to work at a fast pace and it was a satisfying feeling getting customers order, time would fly by fast and next you know you were done for the day.

Top Job Titles	Average Salary
Cashier 9 salaries reported	$14.97 per hour
Team member 11 salaries reported	$13.06 per hour
Baker 2 salaries reported	$16.00 per hour
Crew member 10 salaries reported	$10.53 per hour
Assistant manager 8 salaries reported	$17.00 per hour

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