customer service/data entry

biller

Working at WIC can be rewarding in terms of its mission, but the internal work environment often undermines that potential. Leadership is inconsistent and often unresponsive, with decisions being made without input from the team. Communication is poor, and staff are often left to figure things out on their own  only to be corrected later without prior guidance. Leadership positions seem to be assigned based on how long someone has been around, not on whether they’re prepared to lead, support, or communicate effectively.

There’s little opportunity for advancement or professional growth, and morale tends to be low due to micromanagement and lack of clear direction. If you're passionate about public health and helping families, WIC can offer that, but be prepared for a frustrating work culture unless major leadership changes are made.

This is only for my location in central texas. There were a few great employees that had been there for 20+ years. But then there were other employees there that were horrible. The admin knew they were horrible and it basically came down to they knew it, they experienced it, but they had been there for years and they were not going to fire her. so I quit. like any government job, they have expectations about what you need to do and no matter how hard you try and then achieve them and prove yourself worthy, it still didn't matter. and they wonder why their client and staff retention is so low all around the nation. some of the resolutions of the issues were staring the admin right in the face. But as always, they know better even though they couldn't run the clinic. 

 Processed and entered intakes using ACCESS computer system by accurately entering patient’s personal information.
 Screened new applicants and re-scheduled appointments using computer.
 Explained programs, policies and proper check redemption to clients, providing quality customer service.
 Monitored client’s blood work and anthropometic measurements for record keeping.
 Maintained and updated clientele monthly assessments. (clientele caseload with excel)
 Monitored evening personnel, was responsible for formatting monthly calendars and administrative tasks.
 Provided, guided and assisted clients with referrals to other programs.
 Delivered great customer service, inspite of clients who weren't at ease because of their peronal situations I delivered my help until the end in the best way possible for the client because after all the customer is always right.

Eligibility Specialist
WIC - Jamaica, NY
July 2010 to Present
• Performs categorical, residential and income verification for WIC Participants and documents this
information in WICSIS. 
• Refers participants to the appropriate WIC staff for counseling and services. 
• Provides and documents referrals to other health and social services agencies for participants. 
• Schedules participants for appointments: nutrition education, initial certification, subsequent and
food package changes. 
• Issues WIC checks and distributes necessary paperwork to WIC clients. 
• Assists participants with explanation of forms (proxy forms, voter registration forms). 
• Answers phones, handles participant inquiries/complaints and WIC mail. 
• Performs, as needed, anthropometric and hemoglobin measurements for WIC participants.

Almost everyday, the phone will be ringing and the patients will reschedule appointments or confirm appointments. I would have to give surveys to the patients and have them wait in the waiting room. I would have to copy some documents. I was in the front and I didn't go to the patient's room unless it is important or related to the patient. The management was good and the patients would always leave with a smile. My co-workers were wonderful and they would joke with one another. The hardest part of the job was rescheduling appointments and reminding the patients they had an appointment because they would argue about not having a ride or not having time because of their schedule. The most enjoyable part of the job was seeing the children and babies.

I really like working at WIC. I live in a "medical desert" in rural America where there is a shortage of physicians and dietitians. I encounter all kinds of medically complex participants such as gestational diabetes, cancer, g-tubes, failure to thrive, ARFID, and more! As a dietitian, this is what I love. However, at Missouri WIC, you do not have to be a credential professional (RD) to perform nutrition assessments and provide interventions. I'm pretty sure that goes against our state licensure as well. I am very underpaid as a dietitian. I am paid least out of all the dietitians I know. My coworker who came with no prior experience and is not an RD gets paid the exact same as me. 

The work environment is very toxic. This is one of the most unprofessional places I've ever worked for. I wouldn't recommend this place to anyone. 
They allow the co-workers to abuse employees and don't do anything about it. They value quantity over quality in your work. They don't know how to communicate. Management doesn't support you. The manager doesn't actually manage anything. The manager is never actually on site. Everything is based on favoritism. Co-wokers feel they can belittle you and boss you around acting like your manager. The environment is very toxic. It causes a negative impact on your well-being. Co-workers were constantly talking about each other. I would not advise anyone to work in this unhealthy setting.

The type of WIC I worked at was the wic store not the office. I worked there for a temporary time so I'll give a list of the pros & cons. Pros- nice employees, weekly pay, good hourly pay, small store, & nice manager. Cons- no benefits after a year of working, holidays paid after 3 months of working, rude customers, anonymous inspector visits, you will get fired immediately for using company software even though in the interview the manager said you can use,but, you'll get charged for it & when it's lunch manager still wants you to eat while dealing w/ customers. You need lots of patience if you decide to work there cause it's alot to take including when employees quit left & right. Also,you only get 2 chances to work there cause if you want to work there the 3rd time they will not take you back.

During a typical day while working as a Diet Tech for WIC, I see a wide variety of clients. I evaluate nutritional risk, measure height, weight, and hemoglobin, and offer breastfeeding support and information when needed. I have had nothing but a positive experience working for WIC. The employees are supportive and helpful and the management is always there to answer any questions and clarify any issues that may arise. The hardest part of the job is working with demanding and sometimes disrespectful clients. The most enjoyable part of the job is being able to educate people about the importance of healthy nutrition for them and their children and hopefully motivate them to develop healthier diet habits.

Working in WIC, I have the opportunity every single day to make a difference.  There are days that are trying, exhausting - it is a physical, mental, and emotional career.  There are many days that I find reward in receiving a thank-you from a parent, or in the team effort shown when we are short-staffed in clinic.  There are days that I become frustrated by politics working in government, but I always go back to the reason I am there - to help families become healthier and to empower their choices with education.

Top Job Titles	Average Salary
Customer service/data entry 1 salary reported	$400 per week
Biller 1 salary reported	$23.00 per hour

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