collector

collection agent

accounts receivable clerk

recovery agent

collection representative

Wilber Group

Starting off, it wasn’t bad. They pushed  healthy culture, taking care of yourself, and community with your team members. The work load wasn’t overwhelming, and it was easy to get along with everyone.

However, the longer you work with them, the worse things get. You start to see the company, especially the management and executives for what they really are. 

By far, the management is one of the worst I’ve ever encountered. Not only do they show very obvious favoritism, they also are completely safe from any sort of repercussions for their actions. There are plenty of stories I heard/witnessed among the people I worked with, but with my own personal experience, my management was incredibly lazy. They forced what was THEIR assigned work onto their team members, and scolded (very unprofessionally) us when it didn’t hit their standards, even though we had responsibilities of our own and goals that WE had to hit. (Or else you’d get repercussions) There was never even a slap on the wrist for it either. By far, the management at the North location was the worst. Both of the leading managers of the building were incredibly unfriendly and egotistical. Impossible humans to get along with and they made the environment incredibly hostile.

They push this “people over profit” culture heavy, especially when you first start, but it’s a fat lie. Not only did they just fire an incredibly large group of people for budgeting reasons, but the CEO is notorious for being incredibly shady and frugal. Their benefits are not very good in the slightest, and don’t even THINK about missing a day of work because you will be verbally and culturally reprimanded, no matter what you provide (doctors note, ect) 

Back to the favoritism part, moving up in the company is virtually impossible unless you are in cahoots with the ones in charge. 

If you choose to work here, be mindful of their “values” that they push so hard. They mean next to nothing to the leadership, and you will get the short end of the stick. Your day will be spent getting yelled at by clients as well as your own management. Large companies do not care about you, and this one is no exception.

What is the best part of working at the company?
Wilber is one of those rare places where "people first" isn't just something on a wall - they actually mean it. Leadership is transparent about what's going on with the company, and you're never left guessing where things stand. That goes a long way.

There's real room to be creative here. If you have an idea that could improve things, people actually want to hear it. You're not just a cog - they encourage innovation and give you the space to run with it.

The culture is refreshingly drama-free. It's a Christ-centered organization, and you can feel that in how people treat each other. Just good people doing good work.

What is the most stressful part about working at the company?
At  least with software dev, the pace of change can be a lot if you're not someone who's naturally curious. You have to be a self-starter and genuinely want to keep up and excited about innovation. But if you're that kind of person, it's honestly more of a perk than a stressor.

What is the work environment and culture like at the company?
Really solid. Leadership is approachable and transparent, and you're treated like an adult. If you need flexibility, you get it. If you have an idea, people listen. It's the kind of place where you can just focus on doing good work without all the noise.

What is a typical day like for you at the company?
No two days look the same, which I like. I might be heads down building something new in the morning, troubleshooting a production issue after lunch, and then exploring some new technology before the end of the day. There's a good mix of independent work and collaboration.

For a company that was willing to go out of their way to preach culture, the lack of communication hurt this company when it split locations. Goals were not communicated well and often your boss spent more time in meetings than working with you. The expectation is to keep pushing for more with no tools to achieve it. I loved it when I first started and as I outgrew positions, they were great to recognize it and put you in a different role. Over the last few months when they opened a separate office, the culture took a hard turn for the worse. Fun events like food days became a thing of the past and the building was always either flooded with water or had insufficient heat. To make matters difficult, we had to adapt to being a paper free office but never given the tools to help you complete tasks, you would just make someone in the other building do it. Contests became stale and barely thought up and Christmas auction was dropped in support of cheaper alternatives. Growing pains can explain some of it, but I expected a better level of professionalism and pride that would go into challenges of having two campuses. 

Trust is really what it comes down to. When you feel vulnerable and they preach that you hand your problems up, you would hope that you could be honest and have them honor that.

Wilber Culture is amazing!  They value people and team members aren't just another cog in the wheel. 

Wilber believes in doing the right thing for each other and the world around us, as well making a positive difference to and for others (company wide, as teams, as well as on an individual basis). This is demonstrated by miscellaneous volunteer or sponsorship endeavors provided in an ongoing basis.  

Wilber values ongoing education of team members (always learning and growing) and provides misc. education opportunities. 

The atmosphere is professional, yet light hearted to keep it happy and fun...so much better to work at a place that is fun to work at!

They really strive to provide an environment that stresses the importance of no gossip, being resolved, having a shared purpose, and stress the importance of communication and competency in work.  Very thankful for Wilber!

On the whole it's a great place to work. The collections director was smart but lacked EQ. He still did his best though. Servisors under him were all amazing. Head of the company is a great guy though occasionally. They take good care of the employees. Medical benefits sucked but that's due to the size of the company and their ability to negotiate. They believe in putting people before profit. I've seen them pay their employees car notes current to avoid repossession. They give away new sets of tires every winter to employees whose tires are the worst. I've seen them give seven sets. For their collection production staff they will spend thousands on prizes for contests. The biggest of all being the Christmas auction. If they hire you for collections and it's just not working out but you've worked hard and kept a good attitude they will find you another position in the company. Anyone in collections has two late nights a week with rotating weekends. Anyone whose worked collections knows late nights are a necessary evil. Wilber has the best strategy I've seen. 

A typical day at work is me coming in, activating my files, following up with prior days and then working on today's work. I believe that what I learned is the ability to speak clearly over the phone. How to engage in a conversation. The management is great, they really make you feel like you matter and are there to support you and encourage you to do better. The workplace culture is very nice and I really enjoy working here. The hardest part of the job is it being mentally challenging. There will be times where people yell at you over the phone and sometimes your so busy that you forget what time it is but that's a good thing! The most enjoyable part of the job is getting payments. The  joy of getting a payment from a claimant feels really rewarding because you worked that file. You earned that money and it pays off. I enjoy how everyone congradulates you and even the cool lights they display.

A typical day at work revolves around endless phone calls that you are in control of, coffee, snacks, breaks, very helpful management, guides and answers to all questions, very nice people and helpful teams. 
Hardest part of the job is maing contact with people but at the end of the day its about whether people care about their life and decisions... Or they dont. And I dont lose sleep over that. 
The most enjoyable part is making peoples lives better and easier and being able to help people still get through these tough times by being calm, flexible, and understand while still meeting the terms of wilber and its clients. 

When you first start, the job is pretty easy/manageable. Your collections goal increases every 2 months and you're expected to meet 80% of a really high goal. Not saying that it is impossible to do, but at times seemed very unrealistic. Even though you make hourly, commission is what they use to keep you on board or ultimately they let you go based on if you've been hitting goal. Commission also isn't 100% guaranteed unless you meet/exceed 80% of your expected goal. Also, training for this job is very inconsistent. Otherwise, it's a good job with good pay, may want to explore your options if you want something that isn't performance based and would like to have a more secure job position.

Wrote contentions for inter-company arbitrations on behalf of Wilber Lane's clients. Learned how to navigate through the companys software interface while working solely from home. Consistantly worked 8 hours a day without management. Learned how to consistantly improve my writing skills. The most difficult part of the job was not being able to get my questions answered quickly. Since I was a remote employee I would have to e-mail or try to call another employee for answers. The most enjoyable part of the job was being able to work from home, therefore no commute.

I feel scared going into work every day. Management does not care about the pandemic and forced us back in the office even though we were working fine from home. Nobody wears masks or stays distanced despite emails saying we should. The biggest offenders are management and they regularly come up to you unmasked and have us packed as tightly as possible. They act like they care but they don't. Taking time off is like having teeth pulled and dont even think about trying to call off if you have possible covid symptoms, they dont care. They go on and on about how they care about their employees but it's obvious they only care about money.

Top Job Titles	Average Salary
Collector 39 salaries reported	$20.18 per hour
Collection agent 25 salaries reported	$20.52 per hour
Accounts receivable clerk 4 salaries reported	$18.45 per hour
Recovery agent 8 salaries reported	$20.38 per hour
Collection representative 5 salaries reported	$20.40 per hour

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