sales associate

customer service representative

retail store manager

junior developer

store manager

Wild-Side-Smoke-Shop

Expected to do everything without being taught. It’s basically two days of training and the rest you constantly ask other mangers for help and most the time they give a completely different solution than what a hire up would give, so if you do it their way and it’s wrong it’s on you. Get written up if task isn’t done (one they did not tell you about). Corporate is extremely disorganized and constantly changing directions. Be told one thing by one hire up and another by someone higher up than that person. Expected to do things that hire ups are required to do, which takes away from being able to complete own tasks. Compensation is yearly with barely any bonuses that are promoted to you. Friendly corporate but completely unorganized. For example: you are required to reply to every email but if you have a question, they take forever to respond no matter how many times you follow up/ call them. And when hire ups come in, they don’t listen, they just expect you to listen. Example: you ask them about someone’s raise while they’re in the store. They leave and forget. So you send an email and text, still no response. So it ends up being a week or more to get your employees and yourself a raise. Will say though,, the money is okay. But too stressful. Plus, you’re expected to micromanage your employees. Not fun man. 

the overall job itself is not bad it’s pretty good pay for what you are doing day to day but…. being the assistant manager was a rip off. I only got paid a dollar more than the other employees and my manager completely steamrolled me on hiring so I had no choice in who I was managing. the turn over rate is INSANE because the job is so vague that you could get written up at any time for ANYTHING fr. If they decide they don’t like you anymore they will find a reason to fire you (i’ve literally seen it happen). to be fair upper management is stretched pretty thin but they offer little support if they don’t like you. it’s a VERY unprofessional and based on how much they like you not how well you do your job. your coworkers are not very likely to support you because management pits you against each other to see who can kiss up the most. also you are left ALONE like completely alone for up to 8 hours which is incredibly dangerous (especially for who the customers are sometimes) and it’s super boring if you have nothing to do. they also literally just build a store and don’t do any upkeep(my store had black mold). they also had us pick up trash that homeless people had thrown everywhere in the winter with no protection.

his is truly a very easy job, if you are on time and ready to work. a typical day at work (for me) involves completing daily inventory control, cleaning, and customer engagement. not all employees have the same drive for completing tasks, leaving a few employees to pick up the pieces. employee retention is low, which makes it difficult to make connections with colleagues. the customers really make the job, i always have multiple transactions that make me smile throughout a shift. i feel respected by my customers and management, but not always by other coworkers. i would recommend not getting too emotionally invested in this job. my work life balance is truly little to none. but it’s truly what you make oft it. upper management is sometimes disorganized, which trickles down to the smaller shops, causing delays in product and general responses. the pay is pretty good for a base level position, however, it definitely could be better. they offer great insurance at full time, but no PTO or sick leave. i truly do love my job, but there are many improvements that could be made within all levels of management and employee care.

Was Store Manager. Days were often 12+ hours with no regard for overtime. I learned a lot about people skills/sales. Some management are great, but they don't compensate for the rest of them. Spoke to me unprofessionally, untrustworthily, & condescendingly often. Culture depends on store but they will protect predatory employees. They wanted us to push products containing a compound called "tianeptine", a  nasty compound that is extremely addictive & difficult to withdraw from. They wanted to us to sell these products, not only sell, but push them while withholding that information for the sake of turning the product into "...a real moneymaker for us." By far the hardest part of the job was unnecessarily complicated corporate paperwork, very unreasonable workload, & mediating corporate policies for lower-level employees, as they were often inhuman & cold in their decision making. The most enjoyable part of the job was the people I actually worked with, in person.

A typical day at the shop has you intaking and processing orders, making sales, and doing standard management duties. The difference here is that you are somehow simultaneously completely ignored, and micromanaged..how? Because this company does not care about the individual, but ONLY about profit, and they have ever-shifting requirements and unachievable goals that are set by someone who spends little to no time on the sales floor in your location and thua has no idea how things actually work. If you're doing a great job, there's no one to say it. If you've made a mistake, be prepared to sign a disciplinary form, which are handed out like candy so there's reason to let you go if they need to.

The workplace culture is awesome between coworkers and terrible between upper and lower management. Things operate based off of fear, and empty promises of promotions and raises that never come.

I left at the beginning of 2024. I did not get my  yearly review, or raise, in 2023.

You will stand for hours and wait for a customer. Your training depends on if you have a manager or not. If you don’t good luck. There is no advancement opportunities. A lot of the stuff done here is old style. Counting money by hand and ordering with spreadsheets. The $20 seems worth it, but then you get the job and quickly realize you’re doing job activities that’s set aside for managers not base employees. Managers will delegate their tasks to you. Some might give there whole job for you to do while they do nothing. Unprofessional leadership a few high ups talk to you like you’re stupid if you don’t understand. I’ve had a few just laugh in front of my face with basic question's. This is very much a buddy buddy company the people on top are all friends and talk to each other and started this company together. The breaks are dumb you really only get one 10 and a lunch the second break you have to close up shop for 10 minutes. All in all to good to be true. 

As with any job, the job is hard work although in my time with the company I've seen them take this from a small brick and mortar group of stores into an organization with it's roots planted firmly in providing opportunities for those who take the role seriously. As a salaried manager, we're given responsibility over our own schedule, the staffs schedule, and delegating the stores responsibilities effectively to team members. This at times became easier said than done, although upper management is quick to respond to issues and emergencies and has gone as far as to drive from 4-5 hours away to come help the store. Upper management is full of real people, most of which I've seen grow with the company as well. Obviously, there's hard parts to every job but with the freedom we're given there's also ways to set yourself and your team up to where the job becomes much easier to manage.

Decent pay for managing a small store, if it was only just that. 

Work weeks are around 50 hours, many times hitting the 60 range. You will be doing EVERYTHING; staffing, scheduling, training, ordering, stocking, selling, maintaining the storefront as well as customer service, be a part time plumber/handyman, risk getting your car towed etc etc. 

Upper management will promote their own stores and self interests instead of trying to boost your store. So if your location is in 4th place for the region, the district manager makes sure it stays there. Only shows love and support for his store in another state. 

Absolutely wrecked the home/life balance, not to mention the crazy late hours (and callouts requiring 12+ hour shifts) made you feel loony with the lack of sleep. 

Oh, and the district manager actually had us promote his Twitch Gaming Channel. Super professional. 

You get good hours, decent co-workers. The customers are what make the location. Other then that they screw their good employees over, their lack of compassion is disgusting. You must find someone to cover your shift, even if all other employees are scheduled to work the same day. And a doctors note doesn't cover anything at all, so getting one is pointless.  They sell "oil burners" which are basically legal meth pipes, and triple charge on all their glass product to their customers and lie about it. When you bust your butt to move up in the company it goes unseen, but the employees that don't do anything are cherished... I loved working there. I loved the people, some co-workers, the hours, the pay was good. Yet, a good work (myself) was screwed over in the long run. 

Management is too buddy-buddy and will target employees to do the grunt part of the job they don’t want to do. Multiple members of management do whip it’s or drink on the clock and will schedule themselves and never come in, commonly on stock days. They will lie to get you fired if they get tired of you or if you stand up for yourself too much. You only get good hours if you’re in managements good side during schedule making.  They don’t value their employees, they value the physical stores and nothing/no one else. Also if you ever have any physical altercations (with customers) or you get SA’ed by them, they’ll literally do nothing about it, not even ban the customer. 

Discounts are decent.  




Top Job Titles	Average Salary
Sales associate 56 salaries reported	$17.98 per hour
Customer service representative 1 salary reported	$18.00 per hour
Retail store manager 1 salary reported	$23.00 per hour
Junior developer 2 salaries reported	$17.00 per hour
Store manager 1 salary reported	$24.00 per hour

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