maintenance technician

property manager

assistant property manager

leasing consultant

maintenance person

Wilhoit Properties, Inc

Typical day, almost always had tasks from prior days thst I didn't have time to finish, never knew what I would run into thru the day. 

What I learned: as I self taught 98% of everything I now know, I learned a lot. For not having a maintenance supervisor the whole time I had the job, I did exceedingly well

Management: yeaaa....I would say I had a manager maybe 5 or 6 months off and on during my tenure, high turnover rate. The regional manager I had, and others I heard of, were the problem. Very toxic, and I was fired for insanely petty reasons. 

The culture: best part abiut that job, were the residents I had. I think I was a unique case, as other maintenance staff (hardly ever was around any, but had 1 or 2 I could text) never said they had the kind of experience I did. My tenants almost 100% of the 92 apartments I had, viewed me as much of a friend as well as staff, in fact, I still talk to and text around 10 of them usually on a daily. Honestly, my likeness of the tenants was the ONLY reason I hadn't quit, in fact refused to quit just solely on my affection for the people. 

The hardest part of the job (at least in my case) was always knowing that even in emergency situations, pretty much all I had to rely on, was myself and my own wit. That and walking on broken glass and eggshells anytime the regional was around

Enjoyment: uhhh....I was on call 24 7 for 2 properties and 92 apartments the entire just over a year I worked there. So that was less than fun, but I went above and beyond. When I DID rarely have a manager I like them for the most part, the regional though...that's another can of worms.

I have worked for this Company for 6 years now. Overall they are a great Company. My Supervisor is the absolute BEST. She allows me to work by myself and get the job done with minimal direction and supervision. This makes me want to succeed and get the job done in a timely manner. I feel like she trusts me to run the Property and ensure it looks its best at all times. I love that we are here to help low to moderate-income families. It touches me when I am able to help a family have safe, decent housing at an affordable price. I believe Wilhoit Properties represent helping families and they show it by having nice events for them throughout the year and easy move-in qualifications. They are huge on making sure work orders are done within a timely manner and they always want what's best for the residents. I personally have enjoyed working for this Company and would like to promote to a Regional but not sure if thats possible. I have seen Wilhoit promote from within but it seems as if it takes a very long time. Besides this, I love the Company and their values. 

When WPI took over as manager of the properties, the moon and earth were promised.  Looked good.  Sounded good.  Work load more than tripled; in order to help with this factor, the hours were increased, but trying to learn the new ways, having software that 1) either put on the computer without explanation, support, partially loaded programs, expectation to train, keep pace with all tasks in spite of not knowing how some of the software worked, micro-management, lies told to the managers were constantly changed - but with the blame solely placed on the managers shoulders rather than owning up to the truth was a constant sore spot.  Business practices (especially charging the tenant/tenant's family at least one extra month's rent because the tenant did not give a 30-day notice to vacate), company principles and lack of support/inability to get help as promised.  Constantly being chastised for "working without permission" when job requirements forced more hours, having to submit needs/requests for info/authorizations back in a timely manner, lack of maintenance and housekeeping staff , being issued equipment that DID NOT work and wait for someone to "handle" the situation(s)- and the list goes on.

The company likes to build; however, they also acquire previously built properties that are in bad shape both files and the assets. There is a lot of pressure to get the acquired properties up to par compliance wise, but the team (regional/accounting/compliance) is very easy to work with- with the exception of HR and maintenance. There is no humanity in the human resource department. You need to work longer or over to get the job done, but you will get reprimanded for overtime. (This is for a job that is typically salaried, but is hourly here.) Ideally, a site under 100 units can be managed individually, but when over half  the complex has files out of compliance, maintenance has been neglected, vacancies are high, and the phone and visitor Maintenance can do no wrong even when they are completely caught not completing work nor being competent enough to perform basic maintenance tasks like replacing sheet rock. Reports are required so often that it makes it difficult to actually complete tasks. The best thing about the position was the staff being understanding (probably because they were under the same pressures.)

Management contributes to a stressful and often uncomfortable work environment. Company policies are enforced strictly for staff, yet inconsistently modeled by leadership, creating a clear double standard.
There are ongoing concerns with communication and professionalism. At times, information from management has been inconsistent, which makes it difficult to rely on direction or feel confident in decision-making. Additionally, there have been situations where employees felt their reputations were not supported and that workplace communication could negatively impact how individuals are perceived.
This environment can make it challenging to build trust and maintain a sense of stability within the team. Anyone considering this role should carefully evaluate whether they are comfortable working in a setting where consistency, transparency, and professional support may be limited. While compensation is offered, the overall experience may not be worth it for those who prioritize a respectful and trustworthy workplace.

Depending on what part of the  month & weather conditions, the day is always interesting. The beginning of the month is rent collections and tons of calls requesting maintenance repairs & balance inquires but the day goes by relatively fast, which can be good. However, on average calls it's mostly marketing to fill the remaining units in the development by responding to visitors, showing available units or making appointments for viewing. 
On average, 2 of 4 of my calls turn into showings which gives me the opportunity to close the deal. 
During the approval process I learn something different each application, and it makes it easier to have the right information for our compliance department and certainly shortens the PFN list of corrections needed. 
The hardest part if getting potential new renters to make to additional visits during the process. All considered, I am a people person and are able to develop great working relations with almost all that I encounter.

This company has forever traumatized me. They started off great, offered a lot of great incentives and great personality. However, after one month of training they expect you to know how to do everything. They will literally throw work at you and expect you to know how to do it. If you ask for help, expect it to take 3-5 business days to even get a response and IF you're lucky to receive it, they just have someone else complete it instead of teaching you how to do it. They talk about being professional but talk behind your back. They get mad at you for doing something wrong when they do not provide instructions on how they want it done. Everything is favoritism here. Any ideas you come up with, they turn down just for them to come up with the same idea themselves weeks later. They will write you up without investigating the situation or ask you any questions. They talk about being a team but will do absolutely nothing to make you feel like you're part of a team.

I worked hours and hours of my own hours with no assistance from corporate, poor training and low compensation. The worst organization that I have ever worked for. The residents are unhappy, staff turnover is exceptionally high, lack of communication, no bonus, lack of structure. Needless to say this organization needs to be restructured and new policies need to be implemented. Training was less than efficient. I learned more from a colleague than I did my boss, so to call. Very busy environment, unachievable expectations, low pay, not full-time. Had to listen to residents daily about their apartments and unhappiness. Raised rent while I was there when it should have been lowered, as I see it is now. I miss the residents, but I would never work for this company again. Staff is on security camera 24/7; if you can't trust your own staff, don't have them work for you.

The benefits are ok but the management is horrible.  Even the vice president has no idea how their own software works and seemed to have almost no knowledge on property management itself or the eviction process. They move at corporate speed and have such extensive protocols that are not only always changing but inefficiently communicated to the staff members.  They bury themselves in bureaucracy and the result is an extremely inefficient company who treats their employees like commodities. It is also apparently an unwritten rule that all the managers and employees work well past the hours they are budgeted for and don't get paid for those extra hours. I was on the job over 2 months before getting any formal training. There were a few good folks at the corporate level but they all quit pretty quickly after I started.  Enough said. Sinking ship.

I started working for Wilhoit on the first day they took over a failing property. Maintenance and files had been severely neglected by the previous management company. They sent me to a week long training class that was very informative and even fun. They also provide an online training manual with most everything there is to know to do the job. There is a lot to do to get the property where it needs to be but everyone at corporate is very helpful and willing to provide whatever I need to get the job done. My experience with Compliance and Accounting has all been positive as well. The company provides paid personal days, accrued vacation, health and life insurance and 401k. There is also a bonus structure in place. I would recommend Wilhoit Properties to anyone looking for employment in the housing industry.

Top Job Titles	Average Salary
Maintenance technician 47 salaries reported	$19.82 per hour
Property manager 46 salaries reported	$20.88 per hour
Assistant property manager 13 salaries reported	$19.19 per hour
Leasing consultant 11 salaries reported	$17.41 per hour
Maintenance person 11 salaries reported	$19.91 per hour

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